Service contract flow

Can anybody please tell me what is service contract flow(is there anything called debit memo request)

Hi,
A service contract is a contract for delivery of services e.g. AMC or even software service.
This has the same cycle as a quantity contract, except that the material is a service related material, and a billing plan is maintained here. After creation of a service contract, a release order is created and based on item category an order related invoice or a delivery related invoice is generated. (Usually an order related invoice is generated).
A Debit memo request is generated when the customer has made a payment which is short of the invoice value and we need to send him another document requesting the payment. First the sales team (first point of contact for the customer) would raise the request, and then based on the customer's records, the finance dept. would raise the debit memo.
Cheers.
Note: these two are different documents entirely.

Similar Messages

  • Configurations and flow for Service contracts

    Friends,
    Can anyone tell me the configuration steps to configure Service contracts with Delivery related billing.
    I need to configure from the scratch?
    Thanks!!

    I hope following 2 SAP Building Block will be helpful your requirement:
    - [H76: Service Management - On-Site Service|http://help.sap.com/bp_hightechv1600/HighTech_DE/html/H76_EN_DE.htm]
    - [H29: Configuration Service Contract Management|http://help.sap.com/bp_bblibrary/600/HTML/H29_EN_DE.htm]
    Regards
    JP

  • Service Contract to Sales Order?

    Dear SAP Guru,
    Can I create Sales Order from Service Contract and bill the order without going thru Resource Related Billing? MV -> OR -> F2?
    Or, straight from MV to FV?
    What is the correct process flow?
    Thanks,
    Soo

    Yes. you can very well refer a service contract to a sales order and bill the same. But, see that your sales order items are relevant for billing (in case you have service products as contract items).
    Resource related billing should be used when you are billing your customer w.r.t a service order.
    There isn't a fixed process flow. Have this thumb rule:
    1. When you have fixed price for type of repair you have agreed in contract, then there is no use of doing resource related billing, if the same kind of repair is being performed.
    2. In case your customer pays you on time & material basis, go through the RRB route to bill.
    Hi Ananth,
    Thanks for your reply.
    For my scenario, it is based on time & material for a rental material. The sales order is created based on the number of days used by the customer for a rental material and billing is generated.
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    If RRB is used, what will be the process flow? From CS module, a service order is created from the sales contract and in the DIP profile, there is a default order type which is "LV" and DMR will be generated and eventually, a debit memo is created.
    What about sales order? Any DMR being generated? Or what is the flow?
    Thanks,
    Soo

  • Service Contracts Data storage

    Hi Experts,
    Can anyone please tell me the Table name in which the Link between the Service Contract (Trans. Category = BUS2000112) and the Planned Service Order (Trans. Category = BUS2000116).
    I want to find the how the item in the Document Flow of either Transactions are stored in the Table ie. The table linking the two Doument Types.
    Thanks in Advance.
    SP

    Hi,
    In the below mentioned tables you will find the fileld which you need..
    BBP_CTR_BW_GET_TD_STRUC
    CRMT_BW_COMPLAINTS_I
    CRMT_BW_DATES
    CRMT_BW_DS_ACTIVITY
    CRMT_BW_DS_ACTIVITY_I
    CRMT_BW_DS_ACTIVITY_SICH
    CRMT_BW_IST_DATES
    CRMT_BW_LEAD_H
    CRMT_BW_PRCH_CONT_I
    CRMT_BW_QUOTATION_I
    CRMT_BW_QUOT_ORDER_I
    CRMT_BW_SALES_CONTRA
    CRMT_BW_SALES_ORDER_I
    CRMT_BW_SERVICECONFIRM_I
    CRMT_BW_SERVICEPROCESS_I
    CRMT_IST_BW_CONTR_I
    CRMT_IST_BW_ORDER_I
    CRMT_LASTN_ACTIVITY
    CRM_UTIL_BW_QUOTATION
    CRM_UTIL_BW_SRV_CONTR
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    to get all these details
    Refer table RSOSFIELDMAP in BW.
    Refer the table RSTRFIELDSH in R/3.
    You Can find Tables For a Perticular Field through DD03L Table
    Hope it helps you for your further refernce also i have provided you with all the details that i explored and also relevant in your case.
    Regards,
    AL

  • Billing Plan Start Date not copied to Sales order from Service Contract

    Hi
    We are developing a process of Creation of Service Contract and then a order confirmation.
    Now based on the Order Confirmation will bill based on the Bill Plan.
    The Bill plan start date in contract header is not flowing to Sales Order header while creating with reference.
    Then navigating to Header Billing plan and if we input the date the billing plan dates are displayed.
    We checked the copy control settings and seems like the date is not copied.Is this a standard behaviour.
    If so then do we have any work arounds to achieve the same. Because the contract start date can change before confirmation.
    So business wants a sales order confirmation to be created after contract creation and bill periodically as per the Sales order instead of contract.

    Hi,
    Appreciate ur quick response. But instead of FKDAT i need the FPLA-BEDAT to be flowed to Billing Plan.Right now iam entering the following date manually at header.Instead if it copies from Contract header then manual entry could be neglected.
    Is it possible with the same routine to code with the above mentioned FPLA-BEDAT.

  • Service contract in service order

    Hi,
    I have create a service contract in VA41 (type : WV).
    But when i create the service order, the service contract is not determined. This message appear :
    No cost management is provided for sales document item
    You have tried to assign a sales document item to the service order for
    which no item costing management is provided.                         
    Such items can not be entered for service orders.
    What's missing ?
    What i have to do to determinat the service contract in notification or service order CS.
    Thanks for your reply.

    Hi,
    When u create servcie order with service contract then the item from contract must be cost management.
    reason is that u r performing services against that perticular service contract,
    so when u settle service order by KO88, then cost from service order flows to service contract item (Contract item hold the cost)
    Now after this U need to settle service contract by VA88, to flow cost in to COPA(Profitability analysis).
    Assign account assignment category as "E" in requirement class,
    Maintain settlement rule SDI for service order
    Maintain sttlement rule PSG for service contract.
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  • Reg Installbase and Service contracts

    Hi guys,
    I am new to this module. can some one provide me the links for the documentation on Install base, service contracts and flow from installbase to service contracts.
    Thanks in advance

    http://download.oracle.com/docs/cd/B15436_01/current/html/doclist.html
    http://download.oracle.com/docs/cd/B34956_01/current/html/docset.html

  • Service Contract Cancellation - WV

    I am not able to cancel the service contract.
    Am getting this  message " The next possible cancellation date is 04.05.2013"
    how to resolve it?

    I don't have much idea on this.
    Use Tcode VORB - Define Reference Sales Document Types for Service Contract - WV, say, MK.
    Then TCode VOV8 - Sales doc type Service Contract - WV, check the Contract profile, say 0002
    Now TCode VOVR - check Contract prof. 0002 and under Cancellation proced take note of  Assignment cancellation procedure/cancellation rule, say, 0002 Cancel w/ 3 months notice and yr renewal.
    Now, you can flow following path in SPRO:
    IMG - SD - Sales - Contracts - Contract Data - Control Cancellation
    Then Check the in TCode VOVN - check Assign Cancellation Rules And Cancellation Procedures
    Cnacellation Procedure
    Cancellation Rule
    Decs
    0002
    0001
    Cancel. up to 1 wk after contract start
    0002
    0003
    Cancel w/ 3 months notice and yr renewal
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    Cancellat.rule
    0003 Cancel w/ 3 months notice and yr renewal
    Canc.date
    08  Contract Start Date + Contract Validity Period
    Notice
    3-
    Canc.unit
    3 Month
    Canc.period
    1
    Period unit
    4 Year
    Therfore for your error,
    The next possible cancellation date is 04.05.2013
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    For further reference/understanding try and refer following link from SAP Help how
    - [ Data on cancellation in Contract processing |http://help.sap.com/saphelp_45b/helpdata/en/b4/613275e24bd111950d0060b03c6b76/content.htm] works.
    Regards
    JP

  • Service Contract creation from Quoting

    Hi All,
    Is there a way to create service contracts directly from Quoting..?
    Thanks,
    Dinakar.

    Dinakar,
    IB is created as soon item is received into inventory if the item is IB trackable. After that we keep updating it (if it non-serial control they keep splitting the instances to create new ones). If you ship the staus and ownership changes keep happening.
    Essentially I am not sure whether you are negotiating the contract for a product that you have already sold(shipped) to the customer or you are trying to create a contract for product you are trying to sell (you are negotiating product pricing and service pricing and want to ship and create contract).
    If it is first case you always refer to the customer product as service reference and then create contract from quote (enhancement). You can use Post hooks to generate an event and create contract based on that based on the quote acceptance process.
    In the second case you have to ship the product to the customer hence you are creating a sales order and shipping it. So if you enter service references in the quote they will automatically flow down to the order and will create a service contract once you run the integration program.
    Hope I am clear in my explanation.
    Thanks
    Nagamohan

  • Follow-up Action in Service Contract

    Hi All,
    I am looking for a solution on below scenario to be handled in ECC6.0
    I have a service contract for providing services to a customer for an year (Jan 2009 to Dec 2009.)
    In Dec 2009 i have created a service notification and Service order with reference to this contract .
    Currently as of today Jan 2010 , this contract has expired but my service order / notification is still open.
    I would like to know what will happen to Service notification & service order refering to this contract.
    Will contract expiration drive the changes required on service notification/order or will it block for further processing.
    What standard solution is available to handle such cases in SAP.
    Thanking You,
    sudhi

    Have you tried it??
    From memory it gives you a warning message stating that the contract/item are not valid, but it doesn't stop you processing the order/notification
    PeteA

  • Creation of Sales Order and Service Contract from Inbound IDOC

    Hi Experts,
    My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
    I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
    Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
    I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
    Thanks in Advance.
    Regards,
    Priyabrata

    Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
    Regards,
    Priyabrata

  • Creation of Service Contract from Inbound IDOC

    Hi Experts,
    I am using Inbound IDOC type ORDERS02 with message type ORDERS for creation of Sales Order. Now my requirement is like to create a  Service Contract from that Inbound IDOC. The IDOC type contains all the data require to create a Service Contract. The scenario is like, after creation of Sales Order it will check for the corresponding Service Contract exits or not by querying on a Z table which contains all those entries.
    So my idea is to create a Z Program, in which it will check for the Service Contract and will create the same by reprocessing the same IDOC or by calling some Function Module. Please suggest how shall i proceed to create a Service Contract.
    Is there any way to reprocess the IDOC or to collect the Data from the IDOC segments pass them to a FM which is responsible for creation of Inbound IDOC. Please suggest if this is feasible.
    Thanks in Advance.
    Regards,
    Priyabrata.

    Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
    Regards,
    Priyabrata

  • Service Contracts Line and Header Tax amounts are not matching

    Hi,
    I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
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    l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
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    l_multi_line_tbl (0).line_pl_flag := 'Y';
    l_x_return_status := NULL;
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    Thanks,
    Hari

    not answered yet.

  • How to reject Line Items in a Service Contract?

    Hello friends,
    Can anyone help me understand how do we reject items in a Service Contract? I don't see any Reject field. Is it one of the Status I need to configure for Item Level Status Profile? Even if I add a 'Reject' status, how do I link it to Rejection Reason codes? (I know how to add Reason codes in customizing, but how they are linked to a Transaction type is something I am not finding...).
    Please provide any inputs.
    Thanks.

    HI Navaneethan,
    please try following code.
    make  PEKKO should be internal table with appropraite structure..
    Loop at ZBTXT.
          MOVE ZBTXT-LINE TO PEKKO-ZBTXT.
          append  PEKKO.
         clear  PEKKO.
    ENDLOOP.
    loop at pekko.
    write : / PEKKO-zbtxt.
    endloop.
    if above code is helpful, REWARD POINTS.
    Regards,
    Ranjith

  • How to know an order number from the service contracts table

    Hi all,
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    please point me in a direction so as to which tables i should be lookling at.
    Thanks.

    Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

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