Service Contracts - Two Important Questions

Hi everyone, I hope you're allright... I need to trouble you guys, this time with two questions regarding Service Contracts.
We are implementing this functionality and we are doing ok so far. But, when I'm raising a WV contract by using txVA41, and, according to my customer's request, I would need to fill in the "WBS Element" field at ITEM level. This I can´t do, since this field is greyed out at item level (but it is not at header level). On the other hand, if I'm trying to make this on a Sales Order - Type Document, It works the other way around (It's greyed out on Header level and can be filled in on item level). Can anyone please explain to me how is this possible?? And more important, is there any way I can turn this situation around?? I would really need to fill the WBS element data on ITEM level on my service contract.
The other problem we're facing is that, apparently due to regulation issues, (this is a configuration for a USA customer) they need to have on each contract item line the origin and destination data. (This company provides, between other things, data services (communication, bandwith, etc). So each three months they have to see a report indicating the origin and destination of each circuit they're providing in the contract, for tax issues (USF, for example). Did anyone face this problem in the past or have any ideas on how to fill in this data on item level????
That's all for the moment... I would really really appretiate any help you can provide me since I'm a bit lost with this issues...
Thanks in advance and best regads,
Diego Casanueva

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A Power Mac G4 800 MHz has an internal slot for the original AirPort card. It is not compatible with the AirPort Extreme card
AirPort Extreme is Apple's name for 802.11g. The original AirPort card is 802.11b.
802.11g is backward compatible with 802.11b. In other words, 802.11b devices can connect to a 802.11g device as long as the 802.11g device is configured in an 802.11b compatible mode.
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Siva
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Accept Button in Service Contract Quotations

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The requirement is to create any of the 2 different types of contracts as a follow up from service contract quotation.
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Hi,
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I would advice you to check the information from note 353482.
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Edit

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Hi,
I get an error in the BAPI Return for the Uploading the Service Contracts by LSMW. The Error Message is E BS No status object is available for &.Also want to know can we upload multiple line of header text for a Contract by this BAPI. If so then how would I do this , as the BAPI structure BAPISDTEXT has textline upto 132 characters. And I am take only one file in LSMW where the header & details come alongwith text. Or could also tell me the file structure of for the data upload. The legacy system sends multiple text in the header for a Contract.For Eg.
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HEader1 Detail2 Text2
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Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
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IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
            return = return.
endmethod.
Please help me to get the data in this method. How do I call this.

Problem in adding vales to service contract line item

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Edited by: aday rao on Sep 15, 2008 3:08 PM

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Hello Experts,
We are using CRM 7
Is there a possibility to determine SLA for service request\service order without create a service contract?
We have defined:
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2. In Customizing we have defined our date profile with the relevant duration
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4. we assign the Service Profile and Response Profile to BP (from "service levels" block) .
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Thanks,
Tal

Hi Tal Tal
Your steps are correct and i hope you did these too
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d) In my opinion the date profile you should have assigned it to item category as I think the SLA date calculation is done at the item level
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Let me know if you have any other questions.

BOM IN CRM Only for Service Contract

Hello
We want have a BOM explosion working in CRM for service contracts
Here are the details :
We have replicated the materials from ECC to CRM. We are not maintaining any BOMu2019s in ECC.
The idea is that we maintain the BOM Structure in CRM only, as we donu2019t want to have the Items as a billable item in a position, only for information purposes (or later on for metering)
We have maintained the product category for the header product in CRM so we are able to maintain depended components
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In order to support the same functionality for the given item category group , maintained at the product level in ECC we copied the same setting for the item category group from the standard to
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TA             ERLA                TAQ           A single level Explosion of Structured Product
TA         LUMF                TAP                   A single level Explosion of Structured Product
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ZS01 is a copy of SC (service contract)
Tx type     Item Cat Group          item category     structure scope
ZS01     ZLEI                       ZTAQ          A single level Explosion of Structured Product
ZS01     LEIS                       ZTAP          A single level Explosion of Structured Product
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Is it possible to have the BOM setup only in CRM, like we try to do it?
Is it possible to use our own item category groups in CRM more is the functionality only working with ERLA and LUMF?
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Edited by: Frank Foerstner Foerstner on Dec 9, 2011 12:34 PM

Thanks Nablan, I could do that for multiple header coming in file. But I have a question for you on BAdI ALM_ME_006_GOODSMVT. I have implemented this BAdI , and this BAdI is called by a function Module ALM_MEREP_006_CREATE. When I test this FM giving the Material , Orderid and Movement type entries, this BAdI is triggered when giving a breakpoint. I've given this code for changing the movement type to 961. Cause the stanadrd scenario does not maintain Movement type 961 in Mobile Asset Management. The Movement type 961 for unplanned Materials comes to SAP and changes to 261 as maiantained by TCOKO table. To bypass this & retain the movement type 961 in SAP I'm using this BAdI. Currently this is what I'm doing and am stuck in the method interface how do I call the method.
method IF_EX_ALM_ME_006_GOODSMVT~CREATE .
break-point.
*DATA : i_ce_goodsmovement TYPE REFERENCE
          ALM_ME_CUSTOMER_ENHANCEMENT.
DATA : lr_badi_goods_movement TYPE REF TO if_ex_alm_me_006_goodsmvt.
DATA : ls_user_data TYPE ALM_ME_USER_DATA-USERID.
*DATA : goods_movement TYPE ALM_ME_MATERIAL_MOVEMENT.
CALL METHOD lr_badi_goods_movement->create
EXPORTING
       ce_goodsmovement = ce_goodsmovement
IMPORTING
       user_data        = ls_user_data
       custom_user_data = ls_ce_user_data
       goods_movement   = goods_movement
changing
       return           = return[].
CALL FUNCTION 'ALM_ME_COMMIT_OR_ROLLBACK'
       TABLES
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endmethod.
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Hello All,
I have created Service contract with a Usagline and Service line. When entered the Counter reading, and run the 'Service Contract Main billing program', i am getting the invoice amont of 0 only. Could you please tell me how can i proceed.
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Amarnadh

Did not understand your question, at least completely. The steps you described and the functionality provided is all right.
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Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
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Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
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See below Tab Page Group (SRV_ODP1)
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Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

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Here is a data migration scenario, migration service contract from legance to crm:
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2. legancy contract will be migrated to crm contract, which also contains a sold to party
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Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
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Please let me know if you need any further information.
Regards,
Aaditya.

How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
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AK

Service Contracts - Two Important Questions

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