Solution Manager 4.0 - Service Desk

When I try to create a support message in the system under help or by double clicking the SAP logo, I get the message "Customizing for feedback functionality missing".
I am testing to see how to create messages and resolve them in Service Desk because I will be using Service Desk for supporting issues, and raising to SAP.
I am unable to create a SAP support messages, so can somebody please help me to resolve this issue.
thank you
Bilaal

hi
Check the RFC destination in you r setallite system ...
SM30 and enter BCOS_CUST in table/view click on maintain ... here you should have RFC destination defined ... LIKE
Appl + Dest + +
OSS_MSG W SM_SS1CLNT120_BACK CUST620 1.0
Where SM_SS1CLNT120_BACK is your RFC destination to Solution manager system.....
Regards
Farooq

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Hi,
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/cheers

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Hi Jai,
welcome to sdn.
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thanks
karthik
reward me if usefull

Solution Manager 4.0 - Service Desk

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