Proceeding document for service order

In the case of recall/upgrade for service industry, product service letter can be created as a proceeding document for service order. I used to 0CRM_SRV_PROCESS_H for the service order. The BI content ODS for service order header is 0CRM_PROH. It contains an infoObject for proceeding document 0CRM_PREDOC. But it is not mapped in the transformation.
I have 2 questions:
1. which source field should 0CRM_PREDOC be mapped to?
2. is it possible to include produce service letter in regular service order? The object type for produce service letter is BUS2000210. I noticed only BUS2000116 (service order) is being extracted via 0CRM_SRV_PROCESS_H.
Thanks,
Jennifer

Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
Thanks

Similar Messages

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  • Table Name to see the Document Flow for Service Order - T. Code IW33?

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    Hi,
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  • PCNF status for Service order

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  • Delivery Document for Services

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  • Settlement Rule for service order created based on sales order

    Hello,
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    Abhijit

    Hi,
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  • Revenue Account Determination based on Sales Order Document Type & Service Order Type

    Hi Expert,
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    Prakash Parikh

    Hi Prakash,
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    Adding New Field in Account Determination
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    Regards,
    Mukund S

  • How  to  generate  Billing   for   Service Order   ?

    how  to  generate  Billing   for   Service Order   ?

    Hello,
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  • Printing shop paper for Service Order

    Hi,
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    Mainak

    OK...try this:
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  • No results when running KOB1 for Service Orders

    Hi gurus,
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    Hi Victor
    Try to check this options:
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    2-be sure the layout choosen is not set some filter. Try to disable all filters.
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    Try to run FBL3N for the account posted, open financial document and check if a Controlling document was generated.
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  • Quotation Creation and Billing for Service Orders--node details needed

    Hi ,
    I need to work on node "Quotation Creation and Billing for Service Orders" ....I see lot of integration with SD and FICO . Can any one give details about integrations required and what is done in this node ....
    Regards
    NPB

    There are different steps to be done for that.
    1. Create DIP Profile in ODP1 & check the consistency in ODP2 - DIP will be used to bill the customer based on resource (labor & material) usage. Creation of DIP profile has been discussed many times in this forum. Please check.
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  • Fm or bapi for service order confirmation (iw41)

    hi,
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    HI dido...
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  • Number Ranges for Service Order

    Hi All,
    I want to create no. range for service order.
    Generated no. should contain plant code as well.
    eg VSC00AA001
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      AA001 is no. generated from no. range.
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    bye,
    Pranjali

    This alpha-numeric format is not possible directly with SNRO settings.
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    Manohar

  • Pricing date for Service Order and Service Confirmation

    Hi,
    I cretated a Service Confirmation as followup for Service Order.
    Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
    I need to check T&C field and Zone field. But, I am not seeing these fields also.
    Can you please let me know, where can I find this fields. (In which assignment block).
    Thanks,
    Sandeep
    Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

    Hi,
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    Regards
    Surendra More

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