Service Order completion and Gantt diagram

Hello expert,
In resource planning, when a service order is completed (with status "Completed"), the resource assignement in Gantt chart deseppear.
I want that this assignement still displayed in the Gantt diagram and to change only the color when the service is completed.
Do you know if there is some customizing to do it or it's not possible using standard settings.
(I am working in SAP CRM 6.0).
Thank you in advance for your help.
Sami.

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Automatic Service Order creation and OBD line item creation - Repair Order

Hi ALL,
I tried to run the Repair process based on the help document of SAP:
Configs Followed:
1) In Material master MRP3 view, strategy group is assigned as 84 (service orders). By default this str.grp is linked with Requirement type SERA and Requirement class 203.
2 ) Requirement class is assigned with appropriate Service order type.
SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes (OVZG)
Actual Assignment:
Reqt. Class Service Order Type
039 SM01
203 SM01
3) Task list is assigned to your Service material - Service product - OISD
Actual Assignment:
Service Pdt Work Centre Plant B Area Gen TL Group Counter Task List Type
R-1001 PC-SERV 1200 8000 62 1 A
4) Check the Requirement class setting indicator for configuration (cnfg)
Actual Assignment:
= mandatory
5) SPRO>Sales and Distribution>Basic Functions>Availability Check and Transfer of Requirements>Transfer of Requirements-->Define Requirements Classes --> Determination Of Requirement Types Using Transaction
Actual Assignment:
Item Category Reqt class Reqt. Type
IRRS 039 SE
IRRE 203 SERP
IRRP 203 SERP
IRAL 040 KE
6) Sales and Distribution>Sales>Sales Document Item-->Assign Item Categories for determining the item category based on usage
Actual Assignment:
Sal. Doc. Type Item Cat. Group Item Usage H. L . Item Cat Item Category
RAS NORM IRRS
RAS NORM R101 IRRS IRRE
RAS NORM R102 IRRS IRRP
RAS NORM R103 IRRS IRAL
Errors Faced:
1. Service Order is not getting created automatically.
Error in SAP - IDES :"A service order has not been found for action 'Repairs'"
2. Also im not getting the automatic creation of the 4th line item(Item Category - IRAL) in the repair order, which in turn stops me from creating the Outbound delivery.
Please HELP !
Regards

Hi PeteA,
Sorry, here it is...
Let me explain the process that has been followed:
1) Initially to start with Service Notification was created with IW51 T-code.
    In that, Sold to party and material # were entered. Then from there directly i go for Create Repair Order from the Action Box.
    Order type for repair order - RAS, and when i save both Service Notification and the Repair gets saved.
    Now, in the repair order, two line items were getting created automatically and the requirement Types for those line items are:
    Line Item I : SE
    Line Item II: SERP
2) After that i take the material in with the help of t-code VRRE.
3) Then, i do the acceptance of the stock ( Technical Check) with t-code QA11.
    Once i do that, i get the Third line item in the Repair Order and the requirement Type for that line item is:
    Line Item III: SERP
Now my query is, Once i do the QA11 transaction i need to get a Service Order automatically but thats not happening.
Also if i create a Service Order manually, and do the repair and do the technically completion of the service order, then i need to get a third line item (IRAL) in the repair order automatically and thats also not happening.
Regards

Difference between service order quotation and service contract quotation

Hi,
Can any one differentiate service order quotation and service contract quotation??
appreciated with points
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Automatic creation of Reservation for Service Order (Return and Repair)

Hi, Looking for your valuable help on Creation of Automatic Reservation
I am working on Return and Repair process at Plant.
1) So far
Service Notification > Repair Order > Return Delivery > Service order . has been done.
now requirement is when i am saving the service order for the Object (Fisnished Goods), in which components required for servicing of material are maintained, when i will save the order a Reservation for the same needs to be reaised to Warehouse automatically.
2) In Repair order all operation and components are not reflecting when i am selecting the line item and going to EDIT > Display Range > All Items in VA02 for which i need to do DP90.(Resource Related Billing)
Please hepl,
Thanks
SUDIP SINHA

Thanks for giving valuable answer,
what if in the service order i am replacing some spare parts along with services when FERT is not under warranty. How the cost will be transfered to invoice. In my case only one service is transfered.
i waqnted to transfer cost of components as well..
Thanks
SUDIP SInha

Service Order Costs and Revenue

Hi,
Can you please let me know how to find costs and revenue related to service orders?
what tables to go to?
Thanks,
MS

Hi Mahesh,
Thank you very much for that quick response.
EKKO is for purchasing documents. Can you please let me know how to use it for my service order?
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Maulik Shah

Issuing material to Service order contractor and tracking it

Hi Experts,
We are creating service activity PR, PO, Service acceptance as per standard SAP. We would like to issue materials to this contractor on free of cost and he would return balance material, if any.
We can reserve material for this activity and goods issue against this reservation (using movement type 221). But this material will be consumed in project.
Is there any solution for this?
Regards,
RSVRMurthy.

Hi Murthy,
From the scenario explaination I believe you make a common procurement for the project and provide it to the service executed by various departments such Electrical Instrumentation etc.
In that case create a Procurement WBS element in your project structure along with the mechanical,electrical instrumentation WBS structure.Make all project related procurements under this procurement WBS element by attaching material through dummy Internal activities(as you cannot attach material directly to WBSE).
Your department WBS element will have all the subcontractor service activities.When you want issue the material to a particular subcontractor activity,make a stock transfer from Procurement WBS element to the WBS element to which the service activity is attached(in your case 1000 M).Till now it will be in the inventory.When the subcontractor provides you the actual consumption data, make a goods issue to that service activity(in your case 800M).
In this way you can track the
1)total procurement of cable
2)Cable lying with each subcontractor
3) actual cable consumption by subcontractor
4)actual material cost realising against the actual execution activity.
But there are some points to be noted,
Hope you will be following Project stock concept, with procurement type being Res+PR for WBS.In this case the reservation will be in the internal activity under with Material(Cable) is attached.That is in the procurement WBSE.So while closing the project you have to clear those open reservation.You have option for clearing open reservations while confirming.As I mentioned earlier the internal activities are dummy, you should have a control key with cost irrelevant.
One more point to note, while issuing the material to the service activity, you have to make a manual issue as there wont be any reservation against this service activity(that is you cannot adopt details of the reservation).
regards

Service order confirmation/completion

Hi,
Can anyone tell me what exactly is meant by service order completion ( flag order) and confirm ( IW41). At what state of the business process do I need it.
To my understanding a service order is complete after billing and confirmed once customer approves.
Please throw a light on this.
Thanks
Sam

Hi ASHIsh,
We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.
Service Order:Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
T.Code: [IW41]
Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.
After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.
Reward points if iit helpful
Cheers,
Govind.

How to get system status and user status of service order

Hi,
I want to show user status and system status for service order in my report and i am using CRM_ORDER_READ function module to read the status, but it is returning lot of status records, could anyone please suggest how to get the system status and user status for service order.
I did not find any clue for how to get user status, i can see the user status when i open the transaction using CRMD_ORDER.
Regards,
Kamesh Bathla

Hi,
Go to CRM_JEST table give your service order guid and get the status, pass this status into TJ02. You will get the status of your order.
Regards
Srinu

How service order and sales order are linked to Service notification

Hi I want to link a specific service order type and a specific sales order type to a service notification how to do that. Please help me out

The sales order to service order link is also there in table AUFK
AUFK-KDAUF (sales order number)
Sales order
Also check document flow of the sales order for the item in question:
If the item is a a service item then

How are contract and service order related....urgent

Hi all
I am ABAP consultant...
I am working on Service contract Cost Management threshold alert report...
I want clear idea as to how are contract and service order related....
BAsed on contract type and contract start and ,end date,sold to party....
i need to get contract ,item , service order no: , and i have to calculate <b>INTERNAL ,EXTERNAL LABOUR, INTERNAL,EXTERNAL material COST</b>
plz help me out...
Thanks in advance,
Madhavi.

Dear Madhavi,
http://www.erpgenie.com/abap/tables_sd.htm
VBFA Sales Document Flow
KONV Conditions for Transaction Data
KONP Conditions for Items
LIKP Delivery Header Data
LIPS Delivery: Item data
VBAK Sales Document: Header Data
VBAP Sales Document: Item Data
VBBE Sales Requirements: Individual Records
VBEH Schedule line history
VBEP Sales Document: Schedule Line Data
VBLB Sales document: Release order data
VBLK SD Document: Delivery Note Header
VBPA Sales Document: Partner
VBRK Billing: Header Data
VBRP Billing: Item Data
VBUK Sales Document: Header Status and Administrative Data
VBUP Sales Document: Item Status
VEKP Handling Unit - Header Table
VEPO Packing: Handling Unit Item (Contents)
VEPVG Delivery Due Index
Also, go through:
http://www.erpgenie.com/abap/tables.htm
Regards,
Naveen.

CS - Linking of Service order and sales order

Hello Gurus,
This is for CS module.
I have created a service order. I want to have this service order no. in the related sales order. How I can achieve this?
Regards,
VM

VM,
Go to the service order (IW32) and enter the sales order and item number in the sales document fields
PeteA

IMP: How to delete the service order

Hey Experts,
Can you tell me how to delete the service order which was created in IW31..? or we have any Functions Module to delete the service order?
and one more question is I have more than 100 service order in the table ,but it will display only 50 order when i execute this Functions Module BAPI_ALM_ORDERHEAD_GET_LIST
can you tell me how to solve this problem...?
Thanking you in advance,
Regards
J Sarathi

This is what the BAPI_ALM_ORDERHEAD_GET_LIST documentation says
"You can use this method to determine a list of orders according to a list of selection criteria. The number of hits that are produced for the person calling up the list, can be specifically reduced; without further parameter transfers, the first 50 hits are displayed. A complete list of the hits is stored internally. If you call up the selection again within a Logical Unit of Work (LUW) without changing the selection parameters, but with other refurbishment parameters, then you receive further partial quantities of the selection result, as specified by you."
and for deletion
check whether you can set any deletion status through the fm BAPI_ALM_ORDER_MAINTAIN
Also check the business objects BUS2007, BUS2088

Billing of service orders done by service provider in case of arrangement??

Hello Gurus
For the scenario of service arrangements using service providers, I saw the scenario on Sap Help:
|http://help.sap.com/saphelp_crm60/helpdata/en/46/63d701c91e7187e10000000a114a6b/frameset.htm_
For that scenario I want to know how the service providers get billed after the service order is completed. And to whom the customer bay for the service done??
Thanks in Advance
Jacopo Françoise

Hi All,
I tried using LSMW to create service orders, but I found out from SAP that batch Input is not a supported channel to load business data into the CRM system anymore! So can anyone suggest me a better way to mass create service orders?
I have tried using eCATT as well and this didn't work. I have created one service order (template) for each of the customers and whenever I need to edit these service orders (ex. with a new product), I want to be able to do this automatically by using the list of service order templates and the new product. Will a BDC work or can I use a BAPI to do this? Any suggestion/tips will be highly appreciated. I want to be able to copy the template to a new service order and then be able to add a new line item for the product, this should be repeated for all the service order templates.
Many Thanks,
Nanda

In Service Orders - Adding addition status in User Status Profile

Hi Guyds,
I have a question.
Customer have a requirement where, in repair process when they receive the defective device (equipment) thru return delivery they want to put the device in contamination. And once the contamination is done they want to stage the device for repair. They are asking how can this requirement be met or mapped in SAP system? I suggested we can define additional user statuses in user status profile. Like when the device is received the user can manually set the user status as "Put to decontamination" status in service order. And once the decontamination is complete, then user can manually set another user status as "Decontamination complete" (just as an example). Customer has agreed with this suggestion.
Now, my question is I can meet this requirement by adding addtional statuses to the user profile and then assigning the user profile to service order right? And as customer has agreed that user will have to manually set these statuses in service order, so customizing/configuring the status profile should suffice right? Or do I have to perform any enhancement? Please advice but remember that the customer has agreed to setting the user status manually, automation is not required. So, in this case do I still have to go for any enhancement to meet this requirement or can I do it just by defining extra statuses in user status profile.
Please guide me. Appreciate your help.
If you have any questions or need any clarifications, please let me know.
Best regards,
Abdul Rafey

Hi
As you correctly pointed out user status will be straight answer. there is no enhancement required. you have to create the user status and assign the same for the order type .
also you can automate to some extent ex while order created you can make the "Put to decontamination" as initial and while releasing the order you can automate that "device for repair" will be set on releasing
regards
thyagarajan

Service order setelment flow

HI,
please sugest Service order flow and setelement process,
Thanks in advance,
Regards,
Vanaja.

Hi Vanaja,
Documenting a customer request for quotation (RFQ) for services, a notification is created in the system to document and classify the required work.
Key process flows
Creating a Service Notification
Check the Task List
Changing the Service Order
Time Recording
Confirming Time to the Service Order
Confirming the Materials Used
Creating Resource-Related Billing Request
Creating the Invoice for the Billing Memo Request
Closing the Service Order u2013 Technical complete
Settlement of service orders.
Closing the completed service orders.
This is standard process,if you have specific issues or questions,let me know.
Hope this helps you.
Thanks,
Rau

Service Order completion and Gantt diagram

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