Service Order - Dump

Dear Friends,
I have a service order in CRTD status and now am planning all the activities for the same. Now I selected the activity pertaining to UoM "CUR". While planning, I forgot to change the Unit from 'H' to 'CUR' and tried to save the object. Now instead of saving, the service order is running into a dump.
Could you please let me know if this a natural phenomenon??
Thanks & Regards
Prasad Subramanya

Prasad,
I Agree... System will propose the Default UoM that you are maintaining in IMG
Plant Maintenance and Customer Service
>Maintenance and Service Processing
>Maintenance and Service Orders
>Functions and Settings for Order Types
>Default Values for Task List Data and Profile Assignments
For DUMP Eror, I am suspecting the Dimesion key of your UoM CUR may be other than Dimension Key Time
Can you please Ensure that the UoM CUR has been created with Dimension Key Time (OPJO)?
Babu

Similar Messages

ABAP dump Error while creating service order in PCUI.

Hi Experts,
                 We are getting following ABAP dump error while creating service order in PCUI which is working fine in GUI.
Runtime Errors         RAISE_EXCEPTION
Date and Time          02.01.2008 14:55:38
Short text
Exception condition "TYPE_NOT_FOUND" raised.
What happened?
The current ABAP/4 program encountered an unexpected
situation.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
A RAISE statement in the program "CL_CRM_ELEMDESCR==============CP" raised the
exception
condition "TYPE_NOT_FOUND".
Since the exception was not intercepted by a superior
program, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
|    function module from the display of active calls.
We have added custom fields in the service application. these custom fields with Z-structure & data elements are included in BSP structure CRMT_BSP_SRV_OIC_SRCHRES in development system.But the same Z structure & custom fields are exist in the production system but not included in BSP Structue CRMT_BSP_SRV_OIC_SRCHRES.
This may be the reason resulting this ABAP dump error in PCUI while creating Service order.
How these Z structures can be included in the BSP Structure CRMT_BSP_SRV_OIC_SRCHRES in production system?
Helpful answers would be rewrded max points as it is high priority issue.
Regards,
Basavaraj Patil

Hi Thirumala,
Thnaks for the reply.
            I have enhanced service application using transaction EEWB to add new custom fields. these fields are there in Z structure created by the system in production system. All the transports are moved to target system. Problem is that Z structure( contains custom fields) created while doing EEWB is not included in BSP structure.
I f transports are missed to move to target system, Is there any other alternative to solve this problem?
Regards,
Basavaraj Patil

Dump during execution of MD4C transaction for service orders

Hello
When we tried to run the transaction "MD4C" for service order,the dump occurs.
Kindly let me know whether this report is feasible for service orders?
Thanks for your reply.
Regards
Santosh

Hi,
Take help of ABAPer
Kapil

Dump in Service orders in Portal ????

Hi Experts !!!!!!!!!
I m working on Service scenario (Service orders) i have made some changes in my standard iview of Serivce order after doing it i have also generated layout for related field group but when i execute same application thruough MAC and click on New Order im getting below error.
Message E CRM_BSP_LAYOUT 059 cannot be processed in plugin mode HTTP
Exception Class     CX_SY_MESSAGE_IN_PLUGIN_MODE
Error Name
Program     CL_CRM_BSP_FRAME_MAIN=========CP
Include     CL_CRM_BSP_FRAME_MAIN=========CM001
ABAP Class     CL_CRM_BSP_FRAME_MAIN
Method     DO_REQUEST
Line     997
I know this error is related to layout generation but i dont know for which filed group i should generate layout, i thing i m missing any step please let me know if i m missing any step in customising.
Thanks,
DD's

I got a similar error in the following code,
26##METHOD#READ_FIELDGROUP
#CL_CRM_BSP_FRAME_DETAIL=======CP#
#CL_CRM_BSP_FRAME_DETAIL=======CM006#65
25##METHOD#DO_REQUEST#CL_CRM_BSP_FRAME_DETAIL=======CP#
#CL_CRM_BSP_FRAME_DETAIL=======CM001#74
24##METHOD#DO_REQUEST#CL_BSP_CTRL_ADAPTER===========CP#
#CL_BSP_CTRL_ADAPTER===========CM004#47
23##METHOD#CALL_CONTROLLER
#CL_BSP_PAGE_BASE==============CP#
#CL_BSP_PAGE_BASE==============CM001#16
22##METHOD#IF_BSP_ELEMENT~DO_AT_END
#CL_BSP_CALL_ELEMENT===========CP#
#CL_BSP_CALL_ELEMENT===========CM002#12
21##METHOD#_ONLAYOUT#CL_O22UWK7K4JHDO4POX8G0M4SQIMNCP#
#CL_O22UWK7K4JHDO4POX8G0M4SQIMNCM002#777
20##METHOD#%_ONLAYOUT#CL_O22UWK7K4JHDO4POX8G0M4SQIMNCP#
#CL_O22UWK7K4JHDO4POX8G0M4SQIMNCM001#10
19##METHOD#DO_REQUEST#CL_BSP_PAGE===================CP#
#CL_BSP_PAGE===================CM01E#154
18##METHOD#CALL_VIEW#CL_BSP_PAGE_BASE==============CP#
#CL_BSP_PAGE_BASE==============CM002#20
17##METHOD#CALL_VIEW#CL_BSP_CONTROLLER=============CP#
#CL_BSP_CONTROLLER=============CM003#3
184#      REFRESH gt_layout.
185#      CALL METHOD cl_crm_bsp_accs_layout=>get_item_list
186#        EXPORTING
187#          iv_main_fieldgroup = gs_blueprint_entry-fieldgroup
188#          iv_screensize      =
cl_crm_structureedit_layout=>gc_screensize_fullscreen
189#          iv_application     = gs_blueprint_entry-application
190#          iv_blview          = lv_blview
191#          iv_fldgrpvar       = lv_fieldgroup_variant
192#        IMPORTING
193#          et_layout_p        = gt_layout
194#          et_fieldgre_t      = lt_fieldgrp_text.
195
196#      IF gt_layout IS NOT INITIAL.
197#*       layoutc may have new groups (with header)
198#        gt_fieldgrp_text = lt_fieldgrp_text.
199#      ELSE.
200#*       runtime generation must not be done for compress_layout
<> 'A'
201#*       "No entry in table &1 for key &2 &3 &4"
202#        MESSAGE ID '5A' TYPE 'E' NUMBER '001'
203#                WITH 'CRMC_LAYOUT' gs_blueprint_entry-fieldgroup.
204#      ENDIF.
205
206#*   Merge dynamic attributes into layout table
This was resolved with the note 1161506.
Best Regards, Adil

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Creating service order using BAPI_BUSPROCESSND_CREATEMULTI

Hi Experts,
I have a requirement to create a Service order using a BAPI.
I'm trying to use the BAPI BAPI_BUSPROCESSND_CREATEMULTI. I found some code related to this BAPI on this forum and and I've written my code based on that and while executing it i'm getting a short dump. Could anyone please help me figure out what the problem is.
My code is as follows:
data: lv_header_guid type guid_32.
data: begin of lit_header occurs 0,
      include type BAPIBUS20001_HEADER_INS,
      end of lit_header.
data: wa_header type BAPIBUS20001_HEADER_INS.
data: begin of lit_inputfields occurs 0,
      include type BAPIBUS20001_INPUT_FIELDS,
      end of lit_inputfields.
data: wa_inputfields type BAPIBUS20001_INPUT_FIELDS.
data: begin of lit_partner occurs 0,
      include type BAPIBUS20001_PARTNER_INS,
      end of lit_partner.
data: wa_partner type BAPIBUS20001_PARTNER_INS.
Create Contract header guid
CALL FUNCTION 'GUID_CREATE'
    IMPORTING
      ev_guid_32 = lv_header_guid.
Fill orderadm_h
wa_header-guid         = lv_header_guid.
wa_header-process_type = 'YSC'.
APPEND wa_header TO lit_header.
Fill input fields
MOVE: lv_header_guid TO wa_inputfields-ref_guid,
        'A'             TO wa_inputfields-ref_kind,
        '0001'         TO wa_partner-ref_partner_handle,
        'ORDERADM_H'    TO wa_inputfields-objectname,
        'PROCESS_TYPE' TO wa_inputfields-fieldname.
APPEND wa_inputfields TO lit_inputfields.
CLEAR wa_inputfields.
Fill PARTNER DETAILS
Sold to Party
MOVE: lv_header_guid TO wa_partner-ref_guid,
        'A'            TO wa_partner-ref_kind,
        '0001'         TO wa_partner-ref_partner_handle,
        'CRM000'         TO wa_partner-partner_fct,
        '5000000288'    TO wa_partner-partner_no,
        'BP'           TO wa_partner-no_type,
        'BP'           TO wa_partner-display_type,
        'X'        TO wa_partner-mainpartner.
APPEND wa_partner TO lit_partner.
CLEAR wa_partner.
Fill input fields
MOVE: lv_header_guid TO wa_inputfields-ref_guid,
        'A'      TO wa_inputfields-ref_kind,
        '0001'         TO wa_inputfields-logical_key,
        'PARTNER'     TO wa_inputfields-objectname.
MOVE 'PARTNER_FCT' TO wa_inputfields-fieldname.
APPEND wa_inputfields TO lit_inputfields.
MOVE 'PARTNER_NO' TO wa_inputfields-fieldname.
APPEND wa_inputfields TO lit_inputfields.
MOVE 'NO_TYPE' TO wa_inputfields-fieldname.
APPEND wa_inputfields TO lit_inputfields.
MOVE 'DISPLAY_TYPE' TO wa_inputfields-fieldname.
APPEND wa_inputfields TO lit_inputfields.
CLEAR wa_inputfields.
CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'
    TABLES
      HEADER                  = lit_header
    ITEM                    =
    ACTIVITY                =
    SALES                   =
     PARTNER                 = lit_partner
    ORGANISATION            =
    SHIPPING                =
    APPOINTMENT             =
    TEXT                    =
    SERVICE_OS              =
    STATUS                  =
     INPUT_FIELDS            = lit_inputfields
    CREATED_PROCESS         =
    RETURN                  =
    LEAD                    =
    OPPORTUNITY             =
    PRODUCT                 =
    SCHEDULELINE            =
    CUSTOMER_HEAD           =
    CUSTOMER_ITEM           =
    PRICING                 =
    PRICING_ITEM            =
    CONDITION_CREATE        =
    BILLING                 =
    CONFIG_CFG              =
    CONFIG_BLB              =
    CONFIG_INS              =
    CONFIG_PRT              =
    CONFIG_VAL              =
    CONFIG_VK               =
    CONFIG_REF              =
    ADDRESS                 =
    BILLPLAN                =
    BILLPLAN_DATE           =
    EXTENSIONIN             =
    DOCUMENT_FLOW           =
    BATCH                   =
    PRICING_AGR_CRM         =
    FINPROD_ITEM            =
    CANCEL                  =
    CANCEL_IR               =
    PRODUCT_LIST            =
    PRODUCTS                =
    OBJECTS                 =
    PAYPLAN                 =
    PAYPLAN_DATE            =
    CONFIG_FILTER_CFG       =
    CONFIG_FILTER_INS       =
    CONFIG_FILTER_PRT       =
    CONFIG_FILTER_VAL       =
    ACTIVITY_I              =
    EXT_REF                 =
ENDFUNCTION.
I'm getting the following dump.
Runtime Errors         ITAB_ILLEGAL_COMPONENT
Date and Time          07.09.2006 21:29:03
Short dump has not been completely stored (too big)
Short text
Invalid line component &V2 in "... KEY k1 = v1 ... kn = vn".
Error analysis
When the ABAP/4 program "SAPLCRM_BUSPROCESSND_BAPI" attempted to process the
internal table "HEADER[]"
with "... KEY k1 = v1 ... kn = vn", a component "HANDLE " was specified
dynamically as the contents
of the field "LV_STR_HANDLE". However, the line type "u" of the internal table
"HEADER[]"
contains no component "HANDLE ".
|                                                                         -
Information on where terminated
Termination occurred in the ABAP program "SAPLCRM_BUSPROCESSND_BAPI" - in
"SET_RETURN_VALUES".
The main program was "RS_TESTFRAME_CALL ".
In the source code you have the termination point in line 36
of the (Include) program "LCRM_BUSPROCESSND_BAPIF80".
Source Code Extract
Line
SourceCde
6
7
      text
8
9
     -->P_LT_ORDERADM_H_COM text
10
     -->P_LT_ORDERADM_I_COM text
11
     <--P_HEADER text
12
     <--P_ITEM text
13
14
form set_return_values tables header structure BAPIBUS20001_HEADER_INS
15
item structure BAPIBUS20001_item
16
using   p_lt_orderadm_h_com type any table
17
p_lt_orderadm_i_com type any table
18
19
20
data: lv_str_handle type fieldname,
21
lv_str_headerhandle type fieldname,
22
lv_str_objectid type fieldname.
23
24
25
field-symbols: <ls_orderadm_h> type crmt_orderadm_h_com,
26
<ls_orderadm_i> type crmt_orderadm_i_com,
27
<ls_header> type BAPIBUS20001_HEADER_INS,
28
<ls_item> type BAPIBUS20001_item.
29
30
31
lv_str_handle = 'HANDLE'.
32
lv_str_headerhandle = 'HEADER_HANDLE'.
33
lv_str_objectid = 'OBJECT_ID'.
34
35
loop at p_lt_orderadm_h_com assigning <ls_orderadm_h>.
>>>>>
read table header with key (lv_str_handle) = <ls_orderadm_h>-handle
37
(lv_str_objectid) = <ls_orderadm_h>-object_id
38
assigning <ls_header>.
39
if sy-subrc = 0.
40
<ls_header>-guid = <ls_orderadm_h>-guid.
41
endif.
42
endloop.
|   43|
Could anyone please help me with this.
Thanks,
Preethi
Message was edited by: Preethi Sooth

First off. Debug.
Put a break point on the line that is generating the short dump and run your code. The ABAP debugger should display before the dump...now....
The error specifies that the line type of the table HEADER (which is the internal representation of your lit_header table and has line type BAPIBUS20001_HEADER_INS ) doesn't have a field called HANDLE.
Check if it does (it should have or something is very wrong, and you should report a bug to SAP).
Check all runtime variables for that command. See if the table has any values in it. Try using your lit_header table with header-line or not.
Your in a far better position to determine what the error is then me. Right now, I don't have access to a CRM server.
From my experience that BAPI is a piece of .... It is hard finding functions in CRM that actually do what you want...properly...Try using CRM_ORDER_CREATE (i think it's called like that). Much better, and if you need RFC capability just write a wrapper RFC.
Message was edited by: João Sousa

Printing shop paper for Service Order

Hi,
I can see for service orders (IW31) shop papers are used to print documents. And shop papers are basically written in sapscript. They are configured in SPRO for each order type along with their program name and subroutine name and form name.
But my requirement is I want to show a document currently stored in Business Document Service(OAER) when order print button is clicked. I have a program which currently shows a document stored in BDS in a screen upon executing it. But if I configure that program name in SPRO I get a runtime dump.
Could anybody please help me on that.
Regards,
Mainak

OK...try this:
in OIDB (notification) remove the selection check for all generic entries - this determines what is shown when you try to print. For example, if you have a setting for doc.type = * and it is checked for selection, each of those will appear when you print. By removing this selection check for doc type = *, it won't appear for yours. You should put a line there for your doc type with the selection checked. If you put a second line there for your doc type without the 'selection' checked - it will show, but be optional when you do a print.
In OIDG (work order), follow the same logic. Once you print the order, it will propose to print the notification as well (either selected or just available). Also, i think you should link the notification and order types in work order config.
This works when you are printing a work order, but i'm not sure if you can print the work order from the notification. I just tried this in my system and did get the notifications to print while printing the work order using the settings i've mentioned.

Process for adding no cost item to Service Order and show on invoice SM

We want to put a non-cost item on a service order without having to put a $.01 value on them. We might purchase a box of bolts at a hardware store with a purchasing card and just expense items. We add the bolt as a line item on our Service Order to charge customer some amount. But we do not have a cost on the item. To put a bogus $.01 cost value on the item and have it show up in COPA and in the GL makes the data incorrect. It is our understanding that to pass an item on the service order through process related billing to the invoice it has to have a cost or it does not show up on invoice.   How do other folks deal with putting a no cost item on service order?

Hi,
I have tried everything, still its not working.
First I tried creating a Service Ticket and adding the line item at one go.Then I was getting status error:
System error: An attempt has been made to create a status object
with the object number DE20131333937DF180C5001372F65D25. However,
a status object with this number exists already.
Code sample given below:
CALL FUNCTION 'BAPI_BUSPROCESSND_CREATEMULTI'
    TABLES
      header          = itab_header
      item            = itab_item
      partner         = itab_partner
      status          = itab_status
      text            = itab_text
      return          = itab_return
      service_os      = itab_service
      input_fields    = itab_input_fields
      created_process = itab_created_process.
Then I tried creating a service ticket first and adding item later.Then there was no dump, but item details are not getting saved. Code sample given below:
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
    EXPORTING
      it_product_i      = lt_product_i
    CHANGING
      ct_orderadm_i     = lt_orderadm_i
      ct_input_fields   = lt_input_fields
    EXCEPTIONS
      error_occurred    = 1
      document_locked   = 2
      no_change_allowed = 3
      no_authority      = 4
      OTHERS            = 5.
Can anybody please help me out on this? What is the correct approach?
Thanks and Regards,
Rohit

How to Set the APPR status in Background for service orders

Hi Friends,
could anybody please ,let me know how to set the APPR satus for the seleted service orders( IW32) in background?
Regards,
Xavier.P.

Hi,
Thanks for the reply and you are correct, I am using BADI and I am calling this BAPI inside the method.
Now I am trying to execute this BAPI from SE38 and I am getting the error message, "Error in processing ,Function was not executed". I am able to see this message in the return parameter of the BAPI (Error type - 'E'). And it is giving dump after the call to BAPI_TRANSACTION_COMMIT.
I am using conversion routine 'CONVERSION_EXIT_ABPSN_INPUT' before passing the WBS element to the BAPI.
Please help in this regard.
Regards,
V Kumar
Edited by: V Kumar on Jun 26, 2009 1:42 PM

Survey cannot be opened in Service Order ticket

Hello Experts,
I have configured the Service Order in customer namespace YMSO. I have also assigned Surveys to the Service Products. When the Requestor with SOLMANREQ selects an item from the Service Catalog and be guided through the Service Order creation in the 2nd Screen, the assigned Survey is available. But when I click on edit Survey only a white screen appears.
The survey is active and also the valid date is actual.
Has someone an idea, why there is a dump while opening the Survey?
Thanks and regards
Katja

Hello,
I assume there is an issue with the survey rendering. Please refer to the following blog for possible solutions:
Survey Rendering in CRM WEB UI
Please double check if you can access the same survey in SAPUI using TRX CRMD_ORDER.
regards,
Johannes

Service order type creation

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and Regards

Hi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
But if u want to just check this concept then u can eaisly create a order without creating notification
Thank & Regards

Auto creation of service orders from service plans using action management

Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
The requirement is that the moment the deadline is reached the action should get executed and there should be no need to edit the contract since the processing is kept as immediate.
Please advice further.
Warm regards,
DP

Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP

Automatic Creation of Service Order

Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
Thanks

Hope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini.

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

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