Service Request Building Block

Hello everyone,
We are currently evaluating the use of the Service Request for a incident/'alarm" tracking scenario.
In this regard, does anyone know if there is a building block configuration guide for this? I was looking in the Best Practices but i was unable to find a specific one for Service Request. I would appreciate any help, or extra info.
Many thanks in advance,
Pedro

Hi Pedro,
You can go through this help document to know more about Service Ticket scenario in IC WebClient:
http://help.sap.com/saphelp_crm70/helpdata/EN/46/23dafbc17b5872e10000000a11466f/frameset.htm
Also you can have a look into the CRM best practice document "E-Service: Service Request Management (C76)", which gives the process flow.
Hope this helps!
Regards,
Chethan

Similar Messages

Service Requests - Assignment Block "Change History"

In SAP CRM 7.0 for the Service Requests.
How can I add a new field ("Z" fields) in the assignment block "Change History" and this new field has an historial (new value and old value)?
Is in customizing or views or class implementation?
Thanks for your respond.
Best regards,
Douglas

Hi Vishal
I'll explain the requirement:
When we modify an extended field of Assignment Block "Service Request Details" (Component: SRQM_INCIDENT_H - view: IncidentHeaderEF) its change doesn't appear in the Assignment Block "Change History" (Component: BTCHIST - view: HdrOVWindow), we need to appear this change in the Assignment Block "Change History" with old and new value as well as "changed by".
Thanks for your respond.
Best regards,
Douglas

Notes long text assignment block in service request component

Hi,
In Service Request , i am seeing notes assignment block . its custom one which has been created by using SRQM_NOTES as component usage in SRQM_INCIDENT_H.
Every thing works good, the notes entered in that assignment block is stored in ZS01 text id of the service request.
My requirement is to change that text id to ZS02. I mean text entered in the assingment block should be stored in ZS02 text id of the service request.
I have checked all the methods of SRQM_NOTES and SRQM_INCIDENT_H to check the code(code for updating to ZS01 text id) but i could not see that.
Could you please let me know your suggestions.
Best Regards
Rajesh

Hi,
If you set the position to 0 it will move to the 0 position not hide it
Regards
Vishal

Building Blocks for CRM 7.0 - ISA, CIC & Service

Hi
I am looking for the building blocks / config guide for ISA, CIC and Service for CRM 7.0 please help me with the link.
Thx
Edited by: Kalees on Jun 11, 2009 4:52 PM

Hi Kalees,
Have a look of the [Link|http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm]
follow the path Technical Information - > Building Block Lib.
At the moment SAP has only released V1.2007 which is valid for 7.0 as well.
Hope this will help.
Thanks,
Vikash.

HT201442 iOS: Restore error 3194 or 'This device isn't eligible for the requested build', all program downloaded but till showing same problem, kindly suggest me

iOS: Restore error 3194 or 'This device isn't eligible for the requested build'

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

New Problems with iTunesU Blackboard Building Block

We sucessfully installed the ITunesU Building Block for Blackboard in December 2009. This past month we started getting error messages from apple.com and now I'm unable to change any of the settings linking iTunes to Blackboard and our instructors are unable to access their iTunesU pages. We've checked with our authentication experts on campus and I checked in with Vanderbilt, who produced the building block, and they're both unable to fix the problem. Can anyone help us resolve this problem?
Here is one of the problem URL's:
https://deimos.apple.com/WebObjects/Core.woa/API/GetUploadURL/umbc.edu?type=XMLC ontrolFile
Thanks in advance for your help,
Paul Iwancio
UMBC
New Media Studio
http://www.umbc.edu/studio

Hi Paul,
That URL (though incomplete) is the first step in the "old school" way of using the iTunes U web service. "GetUpladURL" asks Apple to send you a temporary URI into which you can POST (upload) something to iTunes U…in your case, an "XML control file", otherwise known as a web service request. Typical web service requests would be to, say, add a tab to a course, or to change a permission for a course, etc. The reason that the URL is incomplete is because it lacks a credential (usually "Administrator" in the case of the web service) and other query string elements (Identity, timestamp, and signature) to make it the request "work".
So it looks like the BB block wants to "do" something on your iTunes U site…create a course or a tab, for example…but it might not be able to do so because the URI it sends is incomplete. Is it possible that the BB block cannot access the info it requires?…your admin cred, say?…or your shared secret?

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Template to open multiple service requests

I have the following requirement to achieve with service manager...
I wish to open a new Service request or incident from HR for a new starter,
This SR or incident then needs to open templeted sub activites of build machine, assign phone extension, create AD account etc etc
These sub-tasks can then be assigned to other staff and closed off seperately but all link to the master...
How can I achieve this?
***Don't forget to mark helpful or answer***

This is, in fact, the entire purpose of the template, to allow you to create complex work items like Service Requests, with all component activities as they are.
The service request is a linear progression, i.e. only one activity will run at a time, and as soon as it completes, the next activity will start. this behavior is by design. if you have multiple tasks that need to run concurrently, consider using a Parallel
Activity container. the PA container will start, and all activities within the PA container will start, and as soon as all activities inside the PA are completed, then the PA will complete, and the next activity inside the Service Request will start.
Views are not updated unless you click away and back, or manually refresh the view. this might be why you don't see them.

Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact sheet screen?

Hi Team,
Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen?
We are using account factsheet BP_ACCOUNT_FS...In this account sheet,data is not populated .Service order assignment blocks is not populated..
Thanks
Kalpana

Hi Arden,
Thanks For your reply.
They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of icagent.Now if we open any account- then click account fact sheet there is no data is not displayed in assignment blocks of service orders,service sales and ibase all....
Data is not populating in accoutn fact sheet..,..if you possible tell me steps and how to do it.?and if you share any information its great and help ful for me?
Thanks
kalpana

Warning message into Application log of Service request

Hi Experts,
I have a requirement where I am using Event handlers(CRMV_EVENT) to redetermine partners of a service request whenever certain values are changed in the transaction CRMD_ORDER.
Partners will be retrieved from a custom table.
In any circumstances, if the partners cannot be determined then we need to push a WARNING message stating that "Partners can not be determined, pls maintain the values in the custom table'.
For this purpose I am using the function module CRM_MESSAGE_COLLECT with the following parameters, but still I am not able to see the same into the Application log of the Service request that is going to be created.
CALL FUNCTION 'CRM_MESSAGE_COLLECT'
EXPORTING
    iv_caller_name         = 'ORDERADM_H'
    IV_REF_OBJECT          = iv_header_guid
    IV_REF_KIND            = 'A'
   IV_LOGICAL_KEY         = '0001'
    IV_MSGNO               = '001'
    IV_MSGID               = 'ZSP'
    IV_MSGTY               = 'W'
IV_MSGV1               = SY-MSGV1
IV_MSGV2               = SY-MSGV2
IV_MSGV3               = SY-MSGV3
IV_MSGV4               = SY-MSGV4
    IV_MSGLEVEL            = '1'
IV_FIELDNAME           =
IV_ACTION              =
    IV_LOG_HANDLE          = lv_log_handle
    IV_CUMULATE            = 'X'
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
Do I missed in passing of any additional parameters?
Can any one of you have encountered the same problem and solved this, pls through some light on me too(if possible with block of code).
Thanks in advance.

Hi,
Here is the block of code that I used to push a message in to Application log.
Push your message into a variable called dummy and then call the below mentioned function module.
DATA:        lv_dummy(254)    TYPE c,            "#EC NEEDED
          MESSAGE w052(sppf_media) WITH text-001
                                        text-002
                                    INTO lv_dummy.
          CALL FUNCTION 'CRM_MESSAGE_COLLECT'
            EXPORTING
              iv_caller_name = 'ORDERADM_H'
              iv_ref_object = iv_header_guid
              iv_ref_kind    = lc_ref_kind_a
              iv_msgno       = sy-msgno
              iv_msgid       = sy-msgid
              iv_msgty       = sy-msgty
              iv_cumulate    = lc_x
            IMPORTING
              ev_msgty       = lv_msgtyp
              es_msg_handle = gv_msghandle
            EXCEPTIONS
              not_found      = 1
              appl_log_error = 2
              OTHERS         = 3.
          IF sy-subrc <> 0.
            MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
                   WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
          ENDIF.
        ENDIF.
Hope this helps to resolve your issue.
Regards,
Usha.

Error by sending a Web Service request

Hi,
we generated a WSDL from an outbound-interface and build a web application with it. When we send a Web Service request to SAP-XI from our Web Dynpro client application, we get an error "CALL_CONSUMER_ERROR" (of category "XI_J2EE_MESSAGING_SYSTEM"). We find the following entry in the message-log of the adapter engine:
Error: Return of synchronous errormessage to the calling application: com.sap.aii.af.ra.ms.api.RecoverableException: java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: iaik.security.ssl.SSLException: Server certificate rejected by ChainVerifier.
Error: The Transmission of the message with https://hpsaps01.inveos.com:8001/sap/xi/engine?type=entry failed, because: com.sap.aii.af.ra.ms.api.RecoverableException: java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: iaik.security.ssl.SSLException: Server certificate rejected by ChainVerifier
does anybody know, how to solve this problem?
Greetings
Hildegard

Hi Stefan,
correct certificates are established in the meantime and the error-message in the adapterlog has changed. The errorcode still remains "CALL_CONSUMER_ERROR" of category "XI_J2EE_MESSAGING_SYSTEM".
Adapter-log:
Error: Return of synchronous errormessage to the calling application: com.sap.aii.af.ra.ms.api.RecoverableException: java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: java.net.ConnectException: Connection refused.
Error: The Transmission of the message with https://hpsaps01.inveos.com:8001/sap/xi/engine?type=entry failed, because: com.sap.aii.af.ra.ms.api.RecoverableException: java.lang.RuntimeException: Error while silently connecting: org.w3c.www.protocol.http.HttpException: java.net.ConnectException: Connection refused
Are there missing any more permissions or is this another error in the configuration?
Regards
Hildegard

Getting Error While Triggered the Internal Service Request Process Accelerator

Hi
I installed Oracle Process Accelerators(Internal Service Request and Employee On Boarding) PS6 in windows7.Installation was successful and I checked the installpa.log file there its showing "Build Successful" and then we assign the roles in BPM workspace and also put the security relams in in enterprise manager as per installation Document provided by the Oracle after that everything was fine to test the Internal Service Request(ISR) I triggered few instances but they terminated abruptly and giving these Errors in EnterpriseManager(EM)
while triggered ISR Error message that was shown in EM is
Non Recoverable Business Fault :
<bpelFault><faultType>1</faultType><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><part name="payload"><operationErroredFault xmlns="http://xmlns.oracle.com/bpel/workflow/taskService"><faultInfo>ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/InternalServiceRequest!1.0/ManagerApproveRequest to ManagerApproveRequestRules_ManagementChainRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. </faultInfo></operationErroredFault></part></operationErroredFault></bpelFault>
Non Recoverable Business Fault :
Attempted to access property 'id' in class 'oracle.bpel.services.identity.hierarchy.HierarchyPrincipal' with a null object reference. at line 292 column 34 in /Ruleset(ManagerApproveRequestRulesBase)/Function(CreateSupervisoryList)/Action[11]
if anybody who did this ever and facing the same issue can you please let me know as early as possible
Thanks and Regards
Rajesh.

Hi Phani,
Are you able to reproduce issue as below:
1. Login to Application as sysadmin.
2. Navigate to Intergrated SOA Gateway > Integration Repository.
3. Click on search on right hand side of the page.
4. In the Internal Name type "FND_USER_PKG" and click Go.
5. Click on the User link.
6. Under the "Web Service - SOA Provider", click in the "View WSDL". Copy the complete URL "http://test:8003/webservices/SOAProvider/plsql/fnd_user_pkg/?wsdl"
7. Open the soapUI.
8. Click File > new soapUI Project.
9. Test the web service.
If yes,
I think you might be need to execute a patch:
solution:
To implement the solution, please execute the following steps:
1. Download and review the readme and pre-requisites for iAS Patch 18855074.
Note: Above Merge Label Request (MLR) is build for EBS 12.1.3 having OC4J 10.1.3.5.
2. Enable the profile option "EBS Adapter for BPEL, Function Security Enabled".
a. Login as SYSADMIN user and Navigate to System >Profile and Search for "EBS Adapter for BPEL, Function Security Enabled" (Internal name :EBS_ADAPTER_FUNCTION_SEC_ENABLED)
b. Set the Value to 'Y' at SITE level . This means function security feature is enabled and all API calls for PL/SQL APIs, Oracle e-Commerce Gateway, and concurrent programs will be checked for user security before they are invoked.
3. Retest the issue by Generating and Deploying the required package.
4. Migrate the solution as appropriate to other environments.
Thanks
Ranjan

What are the required building blocks to place part of an application into the cloud?

Hi there,
I have a Windows client/server business management/accounting application written in VBA/Access.
I am thinking of making small parts of the application available in the cloud, for example QUOTES.
First of all, I am not sure if this forum is the right place to ask these questions!
I would like users to be able to access their quotes via tabled or smart phone and be able to add or modify records.
I am interested to find out what building blocks are required to achieve this.
My initial thoughts are as follows:
The user exports their quotes from the application (A) in XML format
The user uploads the XML data into SQL server on my website (?)
The user logs into a mobile app (B) that is connected to the SQL server
The user adds/modifies records in app (B)
The user then downloads their records in XML format from SQL server from my website (?)
The XML data is read and updated in application (A)
In terms of the SQL server I was also wondering if each user should have their own database or whether all users should use the same table QUOTES for example?
Any hints or tips would be really appreciated and many thanks in advance...
Have a wonderful day...
Kind regards,
Michael

Hi Michael,
I’m afraid that it is not the correct forum for this issue, since this forum is to discuss the VS IDE issue.
I have a Windows client/server business management/accounting application written in VBA/Access.
Just to make this issue clearly, is it related to the Office development like this MSDN document?
http://msdn.microsoft.com/en-us/library/ee814735(v=office.14).aspx
If it is related to the Office development, I suggest you post this issue to the
Office development forum like this thread “How
to move an Access App with VBA to the Cloud w/o re-coding? Amazon Web Services Virtual Machine ? Or What ?”.
If not, please feel free to let me know, I will help you find the correct forum for this issue.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

IPHONE 3GS This device isn't eligible for requested build

Well with all the crazy troubles with iOS 5 I thought I'd share some help with the community since I finally got mine to work.
I have a iPhone 3Gs and 4.3.5 never jailbroke it but I did install Tinyumbrella as a precaution just incase I ever needed to downgrade for whatever reason.
I attempted to update but since I was still texting I downloaded the update to my computer first. When I backuped, synced and everything else just to make sure my data is safe. I tried to update.
This is where my troubles started. I couldn't get my device to update. I had it downloaded so what was the problem. I searched high and low for the answer and nothing was coming up....well nothing recent that would have to deal with iOS 5 and my 3Gs. So I did a little digging.
People kept talking about editting hosts files and changing ip addresses for whatever reason and being a recent convert to Apple I was still not getting it fully.
So here is it in a nutshell.
1. Open the Terminal utility. For newer users it is located in the Utilities folder.
2. Type in (without the quotes) "sudo pico /private/etc/hosts". You may have to enter a password for admin rights.
3. A screen will pop up and hopefully you will see a bunch of words looking like this....
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1       localhost
255.255.255.255 broadcasthost
##My Ecenica Hosting Websites
100.100.100.100       example.com
4. If by chance you have edited the hosts file uninvertendly the apple ip address may be here. It may look very similar to this "
     74.208.105.171 gs.apple.com"
5. If there is the apple.com ip there you might need to put a "#" infront of it to null/disable that specific line of code. Don't worry it can be undon.
6. Use the arrow keys to move down and in front of the ip address. Again, put a # infront fo the ip address from apple.
7. Control (not command) + O will allow you to save it (there is a small line just about the commands that you will see "write to.....". Hit enter and close the window.
8. Before heading away from the Terminal window you have to flush the DNS. So type in "dscacheutil -flushcache"....hit enter.
9. Close down and try to instal/update again. As I finished this my iPhone has just update and installed. Good luck to all and I hope you all have quick and easy updates!
CHEERS

Try updating iTunes and disabling your security software/firewall. From http://support.apple.com/kb/TS3694:
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

ORA-12514: TNS:listener does not currently know of service requested in con

Hi All,
I am trying to create a physical standby using RMAN duplicate command.Yesterday I created it succesfully ,today I dropped the standby database I tried to create new one when I got hit by this error"
<code>
[email protected](standby) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:38:08 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
RMAN-00571: ===========================================================
RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
RMAN-00571: ===========================================================
RMAN-00554: initialization of internal recovery manager package failed
RMAN-04005: error from target database:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
[email protected](standby) $
</code>
below is my tnsname and listener files from primary
[email protected](db1) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ ls -ltr
total 28
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r--r-- 1 oracle oinstall 40 Jan 20 03:38 sqlnet.ora_1
-rw-r----- 1 oracle oinstall 1004 Mar 3 00:33 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 1004 Mar 3 11:27 tnsnames13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:27 listener13030311AM2745.bak
-rw-r--r-- 1 oracle oinstall 508 Mar 3 11:28 listener.ora
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
RCAT =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = rcat.primary.swapnilkambli.com)
DB2 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db2.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = rcat.primary.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = rcat)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](db1) $
[email protected](db1) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:42:52
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=primary.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "db1.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:6 refused:0 state:ready
LOCAL SERVER
Service "db1XDB.primary.swapnilkambli.com" has 1 instance(s).
Instance "db1", status READY, has 1 handler(s) for this service...
Handler(s):
"D000" established:0 refused:0 current:0 max:1022 state:ready
DISPATCHER <machine: primary.swapnilkambli.com, pid: 2617>
(ADDRESS=(PROTOCOL=tcp)(HOST=primary.swapnilkambli.com)(PORT=23611))
Service "rcat.primary.swapnilkambli.com" has 1 instance(s).
Instance "rcat", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0
LOCAL SERVER
The command completed successfully
[email protected](db1) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:36
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](db1) $
[email protected](db1) $
[email protected](db1) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:44
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
and below are my entries from standby server
[email protected](standby) $ pwd
/u01/app/oracle/dbhome_1/network/admin
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ ls -ltr
total 24
-rw-r--r-- 1 oracle oinstall 187 May 7 2007 shrept.lst
drwxr-xr-x 2 oracle oinstall 4096 Sep 12 22:12 samples
-rw-r----- 1 oracle oinstall 576 Mar 3 11:21 tnsnames.ora
-rw-r--r-- 1 oracle oinstall 576 Mar 3 11:25 tnsnames13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:25 listener13030311AM2540.bak
-rw-r--r-- 1 oracle oinstall 514 Mar 3 11:26 listener.ora
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat tnsnames.ora
# tnsnames.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/tnsnames.ora
# Generated by Oracle configuration tools.
DB1 =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = db1.primary.swapnilkambli.com)
STANDBY =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = standby.standby.swapnilkambli.com)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ cat listener.ora
# listener.ora Network Configuration File: /u01/app/oracle/dbhome_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(GLOBAL_DBNAME = standby.standby.swapnilkambli.com)
(ORACLE_HOME = /u01/app/oracle/dbhome_1)
(SID_NAME = standby)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521))
ADR_BASE_LISTENER = /u01/app/oracle
[email protected](standby) $
[email protected](standby) $ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:43:14
Copyright (c) 1991, 2009, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=standby.swapnilkambli.com)(PORT=1521)))
Services Summary...
Service "standby" has 1 instance(s).
Instance "standby", status BLOCKED, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:0 refused:0 state:ready
LOCAL SERVER
Service "standby.standby.swapnilkambli.com" has 1 instance(s).
Instance "standby", status UNKNOWN, has 1 handler(s) for this service...
Handler(s):
"DEDICATED" established:3 refused:0
LOCAL SERVER
The command completed successfully
[email protected](standby) $ tnsping db1
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:12
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = primary.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = db1.primary.swapnilkambli.com)))
OK (0 msec)
[email protected](standby) $
[email protected](standby) $
[email protected](standby) $ tnsping standby
TNS Ping Utility for Linux: Version 11.2.0.1.0 - Production on 03-MAR-2013 11:49:18
Copyright (c) 1997, 2009, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = standby.swapnilkambli.com)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = standby.standby.swapnilkambli.com)))
OK (0 msec)
tnsping works from both side I am able to connect from primary as below:
[email protected](db1) $ rman target sys/root123#@db1 auxiliary sys/root123#@standby
Recovery Manager: Release 11.2.0.1.0 - Production on Sun Mar 3 11:44:23 2013
Copyright (c) 1982, 2009, Oracle and/or its affiliates. All rights reserved.
connected to target database: DB1 (DBID=1402881212)
connected to auxiliary database: DB1 (not mounted)
RMAN>
DB version 11.2.0.1.0
OS version Linux 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64 x86_64 x86_64 GNU/Linux
primary server--- primary.swapnilkambli.com
primary database--- db1
standby server--- standby.swapnilkambli.com
standby database--- standby
After I dropped the physical standby first time I did make some changes in tns of standby server which I dont recollect.
Help on this error ORA-12514 is available on internet but I did not find anything helpful to my situation
Edited by: user12860499 on Mar 2, 2013 10:45 PM

GOT IT!!!!
I check listener trace and found below:
Log messages written to /u01/app/oracle/diag/tnslsnr/standby/listener/alert/log.xml
03-MAR-2013 12:21:59 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=standby.swapnilkambli.com)(USER=oracle))(COMMAND=reload)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=186646784)) * reload * 0
03-MAR-2013 12:22:00 * service_register * standby * 0
Sun Mar 03 12:22:16 2013
03-MAR-2013 12:22:16 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39512)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54862)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54863)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:20 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.102)(PORT=54864)) * establish * standby.standby.swapnilkambli.com * 0
Sun Mar 03 12:22:27 2013
03-MAR-2013 12:22:27 * service_update * standby * 0
Sun Mar 03 12:22:40 2013
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60821)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60822)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:40 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=standby.standby.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=primary.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.56.101)(PORT=60823)) * establish * standby.standby.swapnilkambli.com * 0
03-MAR-2013 12:22:42 * service_update * standby * 0
03-MAR-2013 12:22:45 * service_update * standby * 0
Sun Mar 03 12:22:51 2013
03-MAR-2013 12:22:51 * (CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=db1.primary.swapnilkambli.com)(CID=(PROGRAM=rman)(HOST=standby.swapnilkambli.com)(USER=oracle))) * (ADDRESS=(PROTOCOL=tcp)(HOST=127.0.0.1)(PORT=39536)) * establish * db1.primary.swapnilkambli.com * 12514
TNS-12514: TNS:listener does not currently know of service requested in connect descriptor
there was a entry in /etc/hosts which was directing primary.swapnilkambli.com to 127.0.01
This was because I created this OS from a Virtual box template wherein that entry was made.
I changed the /etc/hosts to refelct the true address and it worked!!

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