Service Request - Working Days

Hi All,
Has anyone tried to factor Working Days into their SLA's through analytics reporting?
For example, a Service Request is raised on Friday and I would like the number of days to close that service request to exclude Saturday and Sunday? Obviously there is no working days calender in CRM On Demand so i'm just going to ignore bank holidays etc for now. Just wondered whether anyone had experience/recommendations with this?
Thanks
Oli @ Innoveer

Oliver,
While i have not completed anything around this i have extracted the following out of the CRM-On Demand Reporting book that might help.
Calculating Differences in Business Days
A common request for date calculations in reports is to determine the number of business days
between two dates. Answers On Demand does not contain any functions of variables that identify
business versus non-business days. The following sample code calculates the business day
difference between open and close dates on service request records. I have included comments
in the formula that explain what each portion of the formula does.
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) +
(2 - WEEK("Service Request"."Closed Date and Time")) END) -
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 1
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 7
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) +
(2 - WEEK("Service Request"."Opened Date")) END) +
/* Adjust for Year Change */
(365 * (YEAR("Service Request"."Closed Date and Time") -
YEAR("Service Request"."Opened Date")))
This wont come out as it should so see my profile and send me a email and i will pass this on.

Similar Messages

Service Requests-Business days when year changes

Hi All,
I am trying to calculate for how long a SR has been open in business days only.
I have successfully used Mike Lairson's formula for the last 9 months but it seems it cannot cope with year changes. If the begin data is in 2009 and the end date in 2010, the results are not correct anymore.
E.G. For an SR that was opened on 12/30/2009 and closed on 01/05/2010 should return 5 business days but it is actually returning 110.
The syntax that I used so far is:
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) +
(2 - WEEK("Service Request"."Closed Date and Time")) END)
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 1
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 7
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) +
(2 - WEEK("Service Request"."Opened Date"))
END)
+
/* Adjust for Year Change */
(365 * (YEAR("Service Request"."Closed Date and Time") -
YEAR("Service Request"."Opened Date")))
Any ideea or hint would be highly appreciated.
Thank you.
Regards,
Dorin
Edited by: user805960 on 06.01.2010 07:07

Hi,
i used this formula to find out the days it calculates between 31/12/2009 and 01/01/2010, the result it gave was 106 days.
So i subtracted 106 from 365 days (365-106=259)in the formula, the formula is now giving the correct values.
I think we have to add the total working days and not the no.of days in a year.
Please can you all reconfirm the results.
Thanks
Neena
Edited by: NNK on Jan 11, 2010 3:16 PM

Service Requests Open 5 days?/Service Requests Open and Closed Today

Help!
How would I determine service requests open greater then 5 days, I use the # of Open SR's but cannot seem to get a date to work.
Also what is the best way to count the SR's open and closed on the same day?
Thanks in advance.

You need to include a TIMESTAMPDIFF function in your filter... something to the effect of
TIMESTAMPDIFF(SQL_TSI_DAY,"Service Request"."Create Date",CURRENT_DATE) > 5
Double check the column reference.
Mike L

Report to show Service Requests that are open on a day selected by the user

Dunno if I'm being thick, but I can't see how to do this in a report/dashboard...
The user selects a day and the report pulls back all the Service Requests that were open on that day using the following logic...
Service Request Opened Date <= Selected date & Service Request Closed Date >= Selected date
Is this possible?

You can do this with a report or a dashboard.
For a report, create a report your subject ares, like Service Request. In Step 3, Create a prompt on your date and choose Column Filter Prompt. Give the prompt a caption ("Enter/Choose Date" for example). Choose the date field for the Filter on Column. Determine how you want the users to select the value and hit OK. My experience has been that you need to let users type in the date, as opposed to choosing from a drop-down list, because of the volume of data and performance reasons, but test it to determine what works best for your needs.
For a dashboard, you would need to create a dashboard prompt for your dashboard report. You do this by creating a new report on your intended subject area, i.e. Service Request. Instead of creating the report as you normally do, you need to click on the Create Dashboard Prompt button at the top left, just below the Oracle logo. Choose the right reporting area, then complete the prompt details. Don't forget to allow for the prompt in your report.
I always recommend that you consider purchasing a great book on reporting, written by Mike Lairson. It is an excellent resource for nearly all of your reporting questions. You can find it on amazon.com.
http://www.amazon.com/Oracle-Demand-Reporting-Osborne-ORACLE/dp/0071593047/ref=sr_1_1?ie=UTF8&s=books&qid=1274893170&sr=8-1
Good Luck,
Thom

I am trying to open a service request and the site does not work.

I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

I just went through several screens and had no problems. Try clearing your browser's cache and/or history.

Ipod classic 120gb not working and service request won't go through

my ipod has been messed up for awhile now. it randomly started skipping songs and then it started not playing them. so i went to apple's website where it told me to follow the 5 r's which i did, and now it is just showing a red x and tells me to visit apple's website. i made a service request back when it first messed up but was really busy with school and now that i'm done i have tried to make another service request and it keeps saying we're sorry blah blah some kind of problem and to contact apple. unfortunately it's been over 90 days since i bought my ipod back in february and so i don't really want to call and have to pay. my ipod messed up in april so i only had it from feb to april. does anyone know if i can only make one service request or if apple is just having some kind of problem with the request or what the deal is. i would really like to get my ipod fixed considering it wasn't cheap and i've barely got to use it. thanks.

Have you tried contacting the courier company that collected your iPod in the first instance, or phoning Apple using the number in the "contact us" link at the bottom of this page?

Prepare a binder for the service requests is not working

Hi all I did migration from stellet 7.5 tp oracle cs 10gr3 but my component is not working well the problem is in getEnvironment I think can any body help
thanks
here is the code how can i fix it
// prepare a binder for the service requests
DataBinder serviceBinder = new DataBinder();
serviceBinder.setEnvironment(SharedObjects.getEnvironment());

What is Oracle CS 10gR3? Is this an E-business component? In that case this is not the appropriate forum...

I'm now outside the country (since January 1). I try to register, and it says it will text me the pin. This doesn't happen. I need to check my service suspension request. I spoke with a rep before leaving. She told me to suspend the services on the day I

I'm now outside the country (since January 1). I try to register, and it
says it will text me the pin. This doesn't happen. I need to check my
service suspension request. I spoke with a rep before leaving. She told me
to suspend the services on the day I left the country, but there was no rep
to help me with that when I called on January 1. I tried to do it with the
mechanized options. I think it told me only three months was granted, but I
want to suspend for six months (until June 29). CAN YOU PLEASE TELL ME HOW
TO PROCEED SINCE I CAN'T ACCESS MY VERIZON ACCOUNT. I'm in Morocco.

well, you know how it is - glitches that usually resolve with a hard reset etc
then a restore. then a factory restore....then ..... nothing fixes so I try the next step with apple online - fill out my serial number and find it is a couple of weeks out of date - and then with the holidays who has time to get to the apple store? this is my second 4s handset as it is - first one the glass cracked from L to R without any impact/damage etc - they changed it out automatically because it's a 'known fault' apparently - so technically, this handset is only 6 months old - but warranty is from original purchase date -
never imagined it would turn out to be a warranty issue with the phone - and hey maybe when I get a chance to go to the apple store they'll be sympathetic, but I won't be able to get there till at least Jan 4th as it is. On the other hand, another iOS update might resolve the issue - but how long till that release? at the moment I'm having to use my old 3gs for wifi and 4s for phone!!!

Service request interactive report is not working with IC Roles

Dear Experts,
We are using CRM 7.0 EHP1, we have created some custom reports based on std service request query, we can able to see these reports in IC_AGENT role as well as ZIC_AGENT role but when we click on these reports nothing is happening. But this is giving desired result in salespro role and other Zroles.
Request your inputs/suggestions.
Thanks in Advance.
Regards,
Kumar.

Dear Experts,
Any update on this will be greatly appreciated.
Thanks,
Kumar

Upgrade from 12.1.1 to 12.1.3 now Find Service Request does not work.

I recently upgraded our Test machine from 12.1.1 to 12.1.3 (RHEL 4.8). After performing the install and applying appropriate patches and most recent CPU when I attempt to 'Find Service Request' I can search by number, choose the correct SR I want in the form and click open. However when the SR form opens it just defaults to a new SR instead of the one returned in the search results. I have generated all form files again and that did not change anything. I have searched and not come across anything that appears to be applicable. Anyone have any ideas?
Thanks

I am logged in as myself and using the 'Service' responsibility.
Service -> Service Requests -> Find Service Requests
versions:
CSXSRISR 120.208.12010000.84
I do the search and I find it, however when it goes to open the result the sr form is as it is new.
Oddly enough if I go under sysadmin and use the same responsibility, same path and search the sr will open the returned result.
As sysadmin however it has a different layout in the 'folder' at the top of the screen. Could this be causing the difference or should that matter?
Thanks

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Why is it so hard to get reqular updates to Service Requests

I have a number of Service requests that have been running for a long while with no updates.
That is despite my posting requests for updates and hanging for extended periods of time on the "chat" facility (usually in vain as no-one picks up the chat thread).
In a couple of cases I have done extensive pre-work and built repeatable test cases etc so there should not be any siginificant delay in getting these issue esculated to the back line for support. If they have been escalated, there is no sign in the SR records.
It's probably "bad form" but here are specific SR numbers that show the lack of customer feedback..
10891239511, 10891256291 & 10891420901
In the latter case i was able to get the SR re-assinged to a new support tech who seemed helpful and promised to send me aun update... then... silence...
This is very unprofessional as I too have customers and they DEMAND regular updates to any incidents that I'm working on, so this leave me "hanging" which reflects both badly on Me and also on the Attachmate group of companies (Novell, NetIQ, SUSE).
All I ask is that SR's get regularly updates, even if it's "awaiting backline engineer response , will update in 5 days if they do not respond sooner".

On Mon, 02 Jun 2014 03:56:02 GMT, darrenjthompson
<[email protected]> wrote:
>
>@world
>
>I have received the following feedback "Yes, the support engineer should
>have provided you with an update on the issue. Generally, the support
>engineer should follow up or provide an update to the customer within a
>maximum of 3 days for issues that are "awaiting Novell support" and
>within a maximum of 5 days for issues that are "awaiting customer"
>action."
>
>I'm now curious, if anyone is getting SR updates as frequently as is
>suggested here, could you post to this list. I'm genuinely curious if
>the difficulty of getting updates is just me or if others have been
>having the same/better results.
>
>I have to say that things seem to have improved for me recently but I'm
>wondering if it's just "the squeaky hinge getting some oil" or if the
>practices really have improved.
Most of the time I get good responses to my SRs and I leave feedback
stating so. The few times I haven't, I push for escalation or I
contact others I know at Novell and usually it gets resolved. And
then I also leave feedback about that. NTS isn't perfect, but most of
the time I am pleased with support.
Ken

How can I view previous soft-closed service requests on Metalink?

Hi,
I'm trying to find a previous service request that I lodged on Metalink that has been closed normally (soft-closed), however all I can find are currently open ones, and hard-closed ones (if I tick a box). How can I use Metalink to view these previous service requests?
Thanks
Adam

I believe they automatically get hard-closed after a period of time (default 14 days unless you ask for more)? How old are the soft-closed ones? See metalink note: 166650.1 Working Effectively With Support

Service Requests not displaying on Service Request HomePage

Hi
i have been performing operations like inserting new Service Request, Getting list of Service Requests and Updating Service Requests via web service integration.
Everything was working fine till 2 days ago. Suddenly today my Service Request HomePage does not show any of my earlier service request records??? However, when i filter for them using the SR Number i am able to view them.
Also i get the list of service requests and i am also able to insert requests but the new records do not show in the homepage. Worst of alll, i am unable to update any of my earlier records bcoz the crm is not able to find the matching SRNumber!
This is very confusing. Can someone please tell me how i can fix this problem?
Thanks,
Saket

did you try to restart the Microsoft Monitoring Agent?
Antoine AL Ibry

XE web service stopped working

I installed XE 10g rel 2 on a Ubuntu Linux server a few weeks ago (so that's how much experience I have). I've been using the web service (server:8080/apex from one Vista and one XP client) for a few days. After a few hours of light work today, a couple of simple queries seemed to hang. Eventually I tried to end the sessions under the admin panel, but they didn't stop. I tried to restart the database, but then could no longer connect. Seems port 8080 is no longer serving. Restarting the server didn't help.
The network connection is OK. The database is up: I can access it using SQL*Plus from locally on the server.
While hacking at this problem, I have:
- changed tnsnames.ora, replacing server name with server IP address. NB server name is moo.mag. Oracle seems to know it as moo and sometimes as moo.mag. /etc/hosts is shown below.
- changed the password for user oracle and added user oracle to group dba.
Below I have:
- tnsnames.ora
- listener.ora
- listener.log
- /etc/hosts
Help is appreciated!
Paul
oracle@moo:~/app/oracle/product/10.2.0/server/network/admin$ cat /etc/hosts
127.0.0.1 localhost
127.0.1.1 moo.mag moo
# The following lines are desirable for IPv6 capable hosts
::1 ip6-localhost ip6-loopback
fe00::0 ip6-localnet
ff00::0 ip6-mcastprefix
ff02::1 ip6-allnodes
ff02::2 ip6-allrouters
ff02::3 ip6-allhosts
lsnrctl status:
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 23:08:58
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_XE)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 10.2.0.1.0 - Production
Start Date 18-APR-2009 22:39:33
Uptime 0 days 0 hr. 29 min. 25 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Default Service XE
Listener Parameter File /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Listener Log File /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
oracle@moo:~/app/oracle/product/10.2.0/server/bin$
# listener.ora Network Configuration File:
SID_LIST_LISTENER =
(SID_LIST =
(SID_DESC =
(SID_NAME = PLSExtProc)
(ORACLE_HOME = /usr/lib/oracle/xe/app/oracle/product/10.2.0/server)
(PROGRAM = extproc)
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.0.22)(PORT = 1521))
DEFAULT_SERVICE_LISTENER = (XE)
# tnsnames.ora Network Configuration File:
XE =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = 192.168.0.22)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = XE)
EXTPROC_CONNECTION_DATA =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC_FOR_XE))
(CONNECT_DATA =
(SID = PLSExtProc)
(PRESENTATION = RO)
listener.log from about the time of the problem I think:
18-APR-2009 20:17:32 * http * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.27)(PORT=53269)) * handoff * http * 0
18-APR-2009 20:17:40 * http * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.27)(PORT=53270)) * handoff * http * 0
18-APR-2009 20:17:55 * http * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.27)(PORT=53271)) * handoff * http * 0
18-APR-2009 20:17:55 * http * (ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.27)(PORT=53272)) * handoff * http * 0
18-APR-2009 20:21:08 * service_update * XE * 0
18-APR-2009 20:21:11 * service_update * XE * 0
18-APR-2009 20:21:11 * service_update * XE * 0
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=moo.mag)(PORT=8080))(Presentation=HTTP)(Session=RAW))
18-APR-2009 20:21:17 * service_died * XE * 12537
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=moo.mag)(PORT=1521)))
Listener completed notification to CRS on stop
18-APR-2009 20:21:22 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=stop)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * stop * 0
TNSLSNR for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 20:26:00
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Log messages written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Trace information written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/trace/listener.trc
Trace level is currently 0
Started with pid=4465
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
Error listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=192.168.0.22)(PORT=1521)))
TNS-12545: Connect failed because target host or object does not exist
TNS-12560: TNS:protocol adapter error
TNS-00515: Connect failed because target host or object does not exist
Linux Error: 99: Cannot assign requested address
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
TNSLSNR for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 20:38:58
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Log messages written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Trace information written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/trace/listener.trc
Trace level is currently 0
Started with pid=5775
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Listener completed notification to CRS on start
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
18-APR-2009 20:38:58 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-APR-2009 20:54:39 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Listener completed notification to CRS on stop
18-APR-2009 21:07:50 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=stop)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * stop * 0
TNSLSNR for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 21:07:50
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Log messages written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Trace information written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/trace/listener.trc
Trace level is currently 0
Started with pid=6613
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Listener completed notification to CRS on start
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
18-APR-2009 21:07:50 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-APR-2009 21:25:39 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=paul))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-APR-2009 21:25:43 * ping * 0
18-APR-2009 21:26:15 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=paul))(COMMAND=services)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * services * 0
18-APR-2009 21:26:32 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=paul))(COMMAND=reload)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * reload * 1190
TNS-01190: The user is not authorized to execute the requested listener command
18-APR-2009 21:51:32 * ping * 0
18-APR-2009 21:51:35 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=paul))(COMMAND=reload)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * reload * 1190
TNS-01190: The user is not authorized to execute the requested listener command
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Listener completed notification to CRS on stop
18-APR-2009 22:19:33 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=stop)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * stop * 0
TNSLSNR for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 22:21:05
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Log messages written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Trace information written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/trace/listener.trc
Trace level is currently 0
Started with pid=4461
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
Error listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=192.168.0.22)(PORT=1521)))
TNS-12545: Connect failed because target host or object does not exist
TNS-12560: TNS:protocol adapter error
TNS-00515: Connect failed because target host or object does not exist
Linux Error: 99: Cannot assign requested address
No longer listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
TNSLSNR for Linux: Version 10.2.0.1.0 - Production on 18-APR-2009 22:39:32
Copyright (c) 1991, 2005, Oracle. All rights reserved.
System parameter file is /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Log messages written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Trace information written to /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/trace/listener.trc
Trace level is currently 0
Started with pid=5612
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
Listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Listener completed notification to CRS on start
TIMESTAMP * CONNECT DATA [* PROTOCOL INFO] * EVENT [* SID] * RETURN CODE
18-APR-2009 22:39:33 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-APR-2009 22:44:35 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
18-APR-2009 23:08:58 * (CONNECT_DATA=(CID=(PROGRAM=)(HOST=moo)(USER=oracle))(COMMAND=status)(ARGUMENTS=64)(SERVICE=LISTENER)(VERSION=169869568)) * status * 0
oracle@moo:~/app/oracle/product/10.2.0/server/network/log$

Thanks - nothing jumps out...
bigdelboy wrote:
I note use of 192.168.0.22 in various configuration files .... and maybe not in some others ... this may not be helpful.
I'm looking to make sure this is consistent.
tnsping tns_service_name
Returns OK on both client and server.
sqlplus x/y@+tns_service_name+
I haven't used this from the remote client before. I tried from the network client
sqlplus id/pwd@XE
Got
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
lsnrctl status
As shown before:
paul@moo:/usr/lib/oracle/xe/app/oracle/admin/XE/bdump$ lsnrctl status
LSNRCTL for Linux: Version 10.2.0.1.0 - Production on 19-APR-2009 12:21:18
Copyright (c) 1991, 2005, Oracle. All rights reserved.
Connecting to (DESCRIPTION=(ADDRESS=(PROTOCOL=IPC)(KEY=EXTPROC_FOR_XE)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 10.2.0.1.0 - Production
Start Date 18-APR-2009 22:39:33
Uptime 0 days 13 hr. 41 min. 45 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Default Service XE
Listener Parameter File /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/admin/listener.ora
Listener Log File /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/network/log/listener.log
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC_FOR_XE)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=192.168.0.22)(PORT=1521)))
Services Summary...
Service "PLSExtProc" has 1 instance(s).
Instance "PLSExtProc", status UNKNOWN, has 1 handler(s) for this service...
The command completed successfully
Ensure the firewall is okay on ports 1521 and 8080.
Suddenly stopped on two different remote clients running different OS and different firewalls, so it won't likely be a local problem. I suppose the router could have decided to block the port. Browsing on server shows server up and running on default, but not serving port 8080. (I.e., "lynx 192.168.0.22:80" is OK; "lynx 192.168.0.22:8080" returns "Unable to connect to remote host.")

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