Setting up Exchange Account: "Unable to Verify Information"

I'm trying to set up my work email on my phone. I followed the steps my IT guy told me to do exactly. All the account information has been double & triple checked, yet I keep getting this error message pop-up: "Exchange Account: Unable to Verify Information".
Settings:
Email: firstname.lastname@****.com
Server: webmail.****.com
Domain: (triple checked and have this correct)
Username: firstname.lastname
Passord: ***** (again, triple checked)
Use SSL: set to "ON" but I tried it "off" as well.
I have a passcode set up, so that's not the issue either.
I just updated my iPhone software. Turned it off, turned it back on. Deleted the Exchange Account and tried to set it up again, and nothing is working. One of my coworkers just got her's to work on her iPhone by following the same instructions... I don't have a clue what the issue could be. I think the IT guy is stumped as well, and he's over burdened at the moment so I don't know when I'll be able to get his help...
Can anyone help me?

Go to the OWA access on the web and verify credentials, also find out which version of Exchange this is (I am guessing not 2003 as that was before OWA)
Try substituting Mail for Webmail in the server address
Try this change with and without domain info.
Save the account in its various stages, I have had them fail to verify and then work.

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Exchange Account - Unable to verify account information

Hi There. I was trying to setup a staff members work e-mail to a work iPhone 4. The e-mail is an Exchange e-mail. All the information is correct (e-mail spelling, username and password, Domain and Server, etc) but it keeps saying "Exchange Account - Unable to verify account information" Usually I just click Ok and it still gives me the options to select what I want to sync (Mail, Calendar, etc) and it still goes through. This time it doesn't work at all. Just saves the info I inputted and won't sync up. Any ideas on what's going on?
Thank you for your time and consideration!

Did the user change their password recently?
A user complained about not being able to log in with correct credentials (on outlook 2010) while at home. His password had expired, and when he came in this morning, he changed it. We then tried to set up his exchange account on his iPhone, which gave us the "Unable to verify account information" message. When I learned of the password change, I looked in our Active Directory and sure enough, his account had been marked as "Locked". I unlocked it, and voila! He added his account without any further problems.
So in short, check Active Directory to see if the accounts of affected users are locked. If they are, unlock them.

Hotmail exchange account; "unable to verify account information"

When setting up my hotmail using Microsoft Exchange on the "mail" app I get; "unable to verify account information".
I've read many people stating this problem but not a single solution. Any ideas please?
I'm using an Ipad 2
Thanks,
Paul

Although hotmail is a POP account, you can use MS Exchange. I was using 2 hotmail accounts, both on Exchange and both were working well until a few days ago. Now both are working intermittently :-/ look around there are many work arounds, however, no full solutions.

When I try to enter my company e-mail account, i receive the following message "exchange account unable to verify account information"

my iphone is 4s

Our exchange accounts throw that error too, however, if you click okay and then save when it says "this account may not be able to send or receive emails. Are you sure you want to continue?" and then click save on the top right (exchange screen) and then save on the top right (exchange account screen) it should then give you "configuring sync" and drop back to "Mail, Contacts, Calendars" and then start to push email to you. Make sure that you have all of your account info correctly entered.

Problem with Fresh/New Exchange 2013 - Exchange Account, Unable to verify account information

hi!
For a client, i just setup AD (windows 2012 R2), and Exchange 2013 installed on Windows 2012 R2.
The AD is brand new, the exchange is installed correctly, i setup send connectors, and i could send and receive emails succefully.
But, when i want to use mobile devices like iphone, i receive the error as in title.
I've not changed anything from the default policies of Mobile devices policy...
What could be the problem?
how can i fix?
Regards!
Lasandro Lopez

Hi Lasandro,
Agree with Dare, Exchange 2013 is not supported to run on Windows Server 2012 R2.
Exchange 2013 SP1 will add Windows Server 2012 R2 as a supported operating system for Exchange Server 2013 with SP1.
For more information, here is a blog for your reference.
Exchange Server 2013 Service Pack 1 Coming in Early 2014
http://blogs.technet.com/b/exchange/archive/2013/11/20/exchange-server-2013-service-pack-1-coming-in-early-2014.aspx
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Hotmail account unable to verify account information?

In the past 2 days, I had to change my hotmail password and now I can not use my hotmail on my iphone5. It gives me a hot mail account, unable to verify account information. I can log in fine on my pc. When i called apple, they said it was a microsoft problem, and microsoft says it is an apple problem and they don't support hotmail.

You stated that you CANNOT use the same password. That is incorrect. You CAN use the same password. That's it. Period. End of discussion. Your original statement was false.
But, let's humor you:
The fact that I DO use the same password for my account is proof enough for me. I am an Outlook user. I am fully aware that it was a CHOICE whether or not to enable Two-Step Verification. I chose not to use it.
Secondly, this particular Apple ID that I use is new, yes. I don't use my old one much on these forums anymore. Doesn't mean I'm new to the site. I guess you don't understand how Apple IDs work very well. But that's okay.
I did read the link that you provided. You apparently did not. The first part says 'After you've turned on two-step verification'. In other words, it is NOT the default setting. It was NEVER the default setting. It was something that the user had to CHOOSE to enable.
You actually have to sign into your account, go to Password and Security, and Edit security info.
You have to CHOOSE to turn it on.
http://windows.microsoft.com/en-us/windows/two-step-verification-faq
But, hey... if you want to go argue with Microsoft about the accuracy of their own FAQ... be my guest.

HT4623 When I try to access my e-mail I get a message "Hotmail Account:Unable to verify account information". What do I need to do?

When I try to access my e-mail I get a message "Hotmail Account:Unable to verify account information". What do I need to do?

It was under hotmail before they updated it. This is what it said when I tried a different one the pop server IMAP mail.outlook.com is not responding check ur network connection and that u have entered the correct information in the incoming mail server. I've tried different ways of doing it, it continues to say unable to verify account information

Order Canceled: unable to verify information

Placed a $30 order last week. Cancelled immediately "unable to verify information" after getting the order confirmation. Spent 45 minutes on the phone to be told, "I don't know." Shipping and Billing info are correct. The same credit card seems to work just fine on Amazon with the same shipping and billing information. Anywho, I let it slide, bought the stuff I needed from Amazon (with the same card and info) and waited on the transaction to cancel from Best Buy so I could get my rewards back.
Yesterday, bought a Nest thermostat for my Father-In-Law. I used the $25 in Rewards I had refunded from my previous cancelled order. Bought the thermostat at a great price, used my Rewards, I was happy. Confirmation email...Thank you for your order......seconds later......cancelled....Unable to Verify info. I checked all info. It's all correct.
My wife and I have spent, AT LEAST, 2 hours on the phone this morning trying to find someone that can help us. We weren't rude or hateful. We understand it's Thanksgiving-Black Friday-All hell breaks loose weekend. We have just been asking the same question. WHY was it cancelled? AND can we please push the order through while we figure out what's going on.
I have been a Best Buy customer for as long as I can rememeber. But, the recent hiccups are bothersome...and the fact I have spent HOURS on the phone regarding TWO purchases totaling $230 is disappointing. Even after telling support that this gift was for my Father-In-Law for Christmas...they wouldn't let me place the order with my credit card...and give me a $25 credit...so I could have peace of mind the order is placed. Then, I don't mind waiting on a resolution. But, everyone I spoke to just transferred me to someone else. I was transferred to Geek Squad TV Repair....we were transferred at least 5 times....and disconnected 3 of those 5.
I know what you're thinking. We probabaly blasted them and were rude. No. We weren't. It just seems that this is a Best Buy issue and no one knows what's going on. I've checked the info...I called my Bank....they see the transaction and have no clue why Best Buy cancelled it.
It just loses a customer's trust when no one can give you answers or help. I was told a Supervisor would call me back yesterday. No one did. I finally tried to research the issue and I see MULTIPLE THREADS with this issue. Maybe you guys know something the DOZEN or so other agents dont.
{Removed per Forum Guidelines}
Add to the case notes that we decided, after multiple attempts contacting support the past few days, that we chose to buy the thermostat elsewhere. We just did not want to miss out on the sale price ending 12/1, and did not have confidence this would be resolved before that time. We asked several of the agents to either push the order through or place the order with a $25 credit, but no one would. And it was all maybe's regarding whether or not I'd get the same deal when and if this was fixed.
I hope you have the answer, as I would like to use the $25 in Rewards for a future online purchase.

Hello James,
Learning that an order you've placed has been cancelled is never a pleasant discovery, so I can imagine why you'd be upset. I'd be frustrated too if the same thing happened to me, especially if an immediate resolution didn't appear to be available.
As you may have read in other threads, this cancellation message generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, as explained in BestBuy.com's Conditions of Use, remember that Best Buy reserves the right to reject any order you place with us:
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I'd be glad to look into this situation on your behalf. I'll need to gather some information in order to do so, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How can set up exchange account in outlook 2011 manually?

I can't set up exchange account in outlook 2011 automatically. who can help me out?
and how can know whether the account has been added successfully?

If you can't add it automatically, you probably need some help from your company's helpdesk. It would be best to contact them because they may have some settings that are specific to their environment.

Unable to verify information.

I keep getting my order canceled with the message "unable to verify information". This just started happening. I've placed numerous orders in the past with no problem. Now that I want to order the iPad mini that the sale ends today, I am refused. I have called and been told that it would take 7-10 business days to tell me why this is happening. By then the price is going to be up again. This is terrible business practice. Would someone please contact me about this before it's too late.

Good afternoon jkliviin,
I am sorry to hear that your recent BestBuy.com orders have been cancelled. It is understandable that you might feel frustrated, especially if you are not entirely sure why your orders were cancelled. I used the email address you registered with the forum to review your order history, and I do see the three orders in-question that were cancelled. Based on the reason given for why the orders were cancelled, it could be a number of different things. The most common being that the billing information being entered on BestBuy.com does not match what the bank has on file.
I would like to take a closer look at your orders with you to see if there is anything I can do to help, so I will be sending you a private message. To check your private messages, you would want to login to the forum and click on the yellow envelope at the top of the page. I look forward to further speaking with you.
Thank you for reaching out to us on the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

HT2480 message at the end of setting up exchange account email states: unable to verify account information

at the end of setting up exchange email the message states: unable to verify account information

Hi Guys,
I got exchange mail working. It seems issue is around "Push". I enabled "push", account verified & all worked well. After that I disabled push (I do not want it & to save mobile data use).
By googling, I found many have got it up & apple may fix it in it next iOS udpate.
Regards,
Mathew

Lost. Help Needed. Setting up Exchange Account on iPhone

Hello all
Long story short - I'm trying to set up my fathers exchange account on his brand new iPhone.
I have his username, password and what I believe to be the server - mbx2.exchprod.usa.net
After 'verifying Exchange account information' on the first account creation screen, I proceed to 'Enter your Exchange account information'
Entering, mbx2.exchprod.usa.net into the serve field and clicking next gives me the 'Exchange accoutn verification failed.
Any help would be greeeatly appreciated.
Thanks
Stuart

Does the company that hosts the Exchange account allow users to connect with their iPhones. It isn't as simple as knowing the settings, they have to allow it and the Exchange admin have to setup certain things on the mail servers.
If they don't have ActiveSync (what is needed by them), do they offer IMAP or POP access instead?

Cannot Set Up Exchange Account in Windows 8/8.1 Mail App - Need to turn off SSL

Hi there,
The office I work at is currently running an Exchange 2003 server for mail, and for reasons unknown, it isn't using an SSL certificate. That will
be changing some time in the near future, but as a result, I can't set up an email profile for this Exchange account on the Mail app. On all the various phones I've had (I've used all 3 major mobile platforms), I've been able to uncheck "Use SSL"
in the initial setup settings, or upon failure to connect to the mail server, save the profile I set up, and uncover more settings after saving that allowed me to turn off SSL. This isn't the case for the Windows 8/8.1 Mail app. I can't turn off
SSL for Exchange in the initial setup part, and I upon failure to connect to the server, cannot save the mail profile.
Don't get me started on Outlook 2013...our server is too old for it and therefore incompatible, which somewhat unforgivingly bricks the program and requires a multi-step repair...
So is there any way to fix or get around this SSL setup issue (other than the obvious solution of our IT guys putting on an SSL certificate)?
Thanks!

Hi
I have seen exchange 2003 not working well with the windows 8.1 mail app. generally you would install the cert from exchange 2003 on your pc and mail should work...

I set my Exchange account up and it won't connect to any of the other apps

I reccently set up my exchange email account on my laptop and I can get and send emails from the account, but the laptop won't let me connect the exchange account with my calender, contacts, reminders, notes, safari, facetime, or any of the other apps on my laptop. It always asks me for my password and when I put it in it still says it can't connect to the exchange account. Why won't it let me connect my exchange account to my laptop apps?

When ever I try and login to my exchange account on Safari it says it can't connect to the account to the account and to call the administrator, but then i tried tologin again and it worked. Anyway I then tried my contacts and it is still not working.

Set up exchange account in apple mail 2.0.5

hi-
we have a user who is the only mac in a windows network environment. he is currently using pop3 to access email from our exchange 2003 server, but now he would like to start using Exchange for access. all of his settings look right, although when apple Mail tries to connect to the exchange server, an error comes up:
"Connection Failed. There may be a problem with the mail server or network. Check the settings for account "Exchange Account" or try again. The server error encountered was: The server "server.domain.com" refused to allow a connection on port 143"
also, in the mail connection doctor an error says:
"Could not connect to this Exchange server. Check your network connection and that you entered the correct information in the Account preferences."
can anyone help? should i be changing any settings on the server, or using Entourage or IMAP? what do you guys think?
thanks a bunch - i appreciate it!!
krelu
Mac OS X (10.4.5)
Mac OS X (10.4.5)
Mac OS X (10.4.5)

Got it...have to hold 'Option' button down after putting in name and password and it changes to 'Continue'.

Setting up Exchange Account: "Unable to Verify Information"

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