Shared review PDFs - email invitation

We switched from Lotus Notes to Outlook a few months ago. Now when I create a shared review PDF, it asks me where to send the invitation to. I type in my Outlook e-mail address, but it then asks me to log in to Lotus Notes. I enter my Lotus Notes e-mail address. It goes. Then I receive the invitation in my Outlook. Where is the setup in Acrobat so I can get rid the Lotus Notes step?

As an update, I have now also tried using Acrobat Pro XI (on both a Mac and a PC), and also installed an Outlook update, and it is still giving the same 'Could not send email invitation error'.
I urgently need to send these files out today (now 24 hrs over deadline), but I have run out of ideas of things to try.
Any thoughts on what might be causing this problem would be appreciated.
Thank you.

Similar Messages

Repair broken link between shared review pdf and server?

Two weeks ago my coworker renamed the folder on our server in which our shared review pdfs are stored, not realizing she would break the link between all the shared review pdfs and the server. I've been trying to find a fix to restore that link, but I can't seem to find a way to do it? Is there a way? I have about 20 pdfs that I now cannot see the comments that were published prior to the break in the link.
Thanks in advance for the help.

You renamed the hashed folder name on the server?!! Unless you can remember that exact hashed folder name then you won't be able to recover the comments the normal way. You can scan through the XML file and find them and then re-apply them with the text contained in the file, but that's about it.

How can I get Tracker to find a shared review PDF initiated in another domain?

I initiated a shared review for a PDF and stored it on a network server in domain X. Subseqauently, the server was moved into a different domain, call it Y.
Now, Acrobat Tracker can't find the PDF ... and reviewers can no longer access the PDF.
How can I get Tracker to find the PDF in the new domain Y?

No, this is not possible. You need to initiate the review again. This is because the review server information is embedded inside the PDF and when you change the review server, the JavaScript embedded in PDF still refers to the old server. So Tracker is unable to locate the review PDF.
If the old review has comments by other reviewers, you can save it as an archive and initiate review on new server on this new PDF. This way all the review comments can be retained in the PDF but they will be published "on behalf of" the initiator now.
Hope that helps.

Shared Review cannot resolve email addresses through Outlook

I am finding references to the issue I am having that goes back a couple years and seems to be tied to a change to Acrobat between versions 8 & 9, I am flummoxed though that there isn't a solution listed for any of the forum posts I've found. We are using Acrobat Pro & Standard X. When I create a shared review via Email or using a SharePoint workspace, I am unable to succesfully add users to the review process.
A few users always work and most others result in multiple contact selector dialog boxes and a final message:
"Microsoft Outlook does not recognize "/o=..."
If this is a known issue how can there not be a work around or fix for this? It's a great feature, but I can't ask our users to use this shared review process if I also have to tell them to just keep trying to enter the reviewer email - it might work eventually.
Suggestions?

Hello Chris,
Yes, you are correct the problem is tied to the "<last name>, <first name>" convention that uses the comma.
The issue arose due to Acrobat allowing commas as separators in the list of addresses in the Shared Review dialog.
As of Acrobat XI 11.0.9 this issue is fixed. It will be included in all future updates, so version 11.0.9 and higher contain the fix.
Please see the 11.0.9 release notes regarding 3732843.
11.0.09 Planned update, Sept 16, 2014 — Acrobat and Adobe Reader Release Notes
You must create and set a registry key to enable the fix:
Key location: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Sendmail
Name : bRemoveCommaDelimiter
Type : DWORD(32-bit)
Value : 1
The issue is NOT fixed in Acrobat X.
Regards,
Charlene

Shared Review: Synchronization issues... Help!

Hi!
Context:
We make extensive use of Adobe Acrobat for shared reviews using email attachments and links.
A couple of writers in the team have upgraded to use Adobe Acrobat XI Pro with others using Pro 9.
Our shared email reviews make use of an internal web server folder
Problems:
During a recent trial using PDFs sent as links, we have encountered a significant number of cases where comments were:
a) Not visible to all reviewers/initiator.
b) Visible to the reviewer adding the comment, but not visible to others.
c) Lost to all users.
Note, that we experienced the same issues when using PDF sent as email attachments.
In most instances, we have been able to access the internal web server folder and see the review PDF with associated XML review files, using Windows Explorer or a Web browser. However at times we have also lost review comments, where the XML files were not created.
We have a number of reviewers that work from various locations and connect using VPN and the local network. In all situations, the Web server folder can be accessed and updated by the user.
Whilst different connections may cause problems for Adobe Acrobat, we have experienced situations where:
The Publish button was clicked
The PDF was closed and no warning was given that review feedback was not saved in the Web server folder.
Related Issue from 2010:
In my search for answers, I came across the following entry from 2010, that refers to Adobe Acrobat Pro 9:
http://forums.adobe.com/message/3325019#3325019
Today, I opened a review file with review XML files visible in the Web server folder, however Adobe Acrobat XI PRO did not display any comments.
However, after removing the contents of the \AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources folder, Adobe Acrobat displayed all comments as expected.
Solution ?
I cannot expect all initiators and reviewers to clear down the \synchronizer\resources folder on a regular basis to clear out issues with the files created by Adobe Acrobat.
Similarly, I cannot expect reviewers to restrict working on shared reviews to when they are directly connected to the office network rather than via VPN.
The "solution" presented in the above entry suggests a temporary workaround, however, given that the entry was reported 3 years ago with Adobe Acrobat Pro 9, I am concerned that this issue continues to persist through to Adobe Acrobat XI Pro!
Can anyone suggest a more permenant solution to the problems above?
Just a thought...
Is it possible and straightforward to switch off the Adobe synchronizer?
What would be the impact of switching off the Adobe synchronizer?

Hi there,
I am having a similar problem, wherein I could not reliably retrieve comments on a PDF for which I was the review initiator. It seemed I had fixed the problem by manually deleting all the resource files. I was able to reply to comments and publish new comments. However, now I am not able to retrieve my own comments, nor can anybody else (other non-reviewers) see the comments I published.
I am looking at the XML files on our server that hosts our PDFs and there is one XML file that I believes pertains to the comments I made and published. However, it is empty of comments. I'm pretty desperate to retrieve these comments, as they represent a day or so of work for me and other innocent third parties.
Is there any other way to retrieve these comments? I have a bunch of deleted "resources" files from last week, I'm wondering if there is any way to force-sync to one of these resource files? Might the resource files contain my comments? I can't accept that the comments are just lost in the ether when I was getting "successfully published" messages from Adobe each time I clicked "publish comments."
Another thing to note: Every time I open the "_review.pdf" file, the "Welcome Back to Shared Review" screen shows a different server name in the "Review Server" line. That seems a bit troubling, no? Is it possible that my XML files are stored on a different server than the server that hosts the PDF file? In which case I can troll through all of our servers for the XML files that contain the missing PDF comments?
Help help please help.

Acrobat Pro 8 Shared Review not annotatable by Reader 9

I am using Acrobat Pro 8 to create shared review PDFs.
Reviewers who have upgraded to Reader 9 are suddenly unable to add comments. The Comment and Markup toolbar is not displayed, and the Comment and Markup option is absent from the Tools menu and the View > Toolbars menu. If we go View > Toolbars > More Tools, then select Comment & Markup Toolbar, we get a message saying that it cannot be enabled.
We discovered that they could still annotate documents that they had previously opened with Reader 8 before upgrading to Reader 9. Reviewers using Reader 8 have none of these problems with the same document(s).
Short of my upgrading to Acrobat Pro 9 to create the shared review PDFs, is there a workaround for this?
Thanks,
Marta Cepek

Hello Vikas,
To answer your questions:
1. Do all reviewers have a local copy of the review file, or is it kept at a shared location and everyone is commenting on it.
- I have tried it both ways with the same results. Our preference is to keep the PDF in a shared location so that all reviewers can see each others' comments. (Since the problem began, we have lost that capability, and the "semi-workaround" is to email each reviewer the PDF, each reviewer makes comments locally, and emails it back to the writer. This is less than ideal as each review cannot see each other's comments... However, I was able to publish them "on behalf".
2. Are you only having trouble with publishing new comments or is it that you cannot see earlier added comments also.
Reviewers are unable to publish their newly-added comments as there is no Publish button/icon. If I have published another's comments on their behalf, they can see them. However, they cannot Reply - as the Reply button is disabled.
3. Are there some specific files with which you are having trouble or is it a generic problem.
It happens with all files, so it is generic. Anyone who has Reader 9 has no Publish button when opening a shared review generated from Acrobat 8.
Thanks for any help you can provide. We are hoping the problem resolves when we upgrade to Acrobat 9 but that alas will not be until sometime in the new year, hopefully.

Missing commenting toolbar in Shared Review

We have a situation with a shared review where one particular reviewer has different results with respect to seeing the comment toolbar depending on which initiator has processed the review file. This explanation is lengthy, but necessary for proper understanding of the whole picture. Everyone participating in this scenario are using Windows 7.
A document owner sent a pdf created from a Word document to a review initiator. There are two review initiators (both using Acrobat Pro 10.1.4); we’ll call them initiator-1 and initiator-2. Each initiator has a network site defined for holding the review comments; we’ll call them drive-1 and drive-2. Because the reviews need to have participants both inside and outside of our organization we switch the Identity in Acrobat Preferences to the document owner’s name and email address before setting up the shared review. That enables Acrobat to generate an email for external participants who cannot publish their comments to our internal server to get the pdf back to the owner.
Initiator-1 opened the pdf, switched the identity to the doc owner, set up a shared review on drive-1, and then sent the “test-1_review.pdf” file to initiator-2, the document owner, and another reviewer.
Intitiator-2 (using Acrobat Pro 10.1.4) and the other reviewer (using Reader 10.1.4) open the review file and see the normal commenting toolbar. The document owner (using Reader) cannot see the commenting tools at all. In previous reviews this doc owner has been able to see and use all commenting tools with pdf files created by initiator-2 using drive-2 as the network share.
In an effort to troubleshoot the problem, initiator-2 uses the same original pdf file (with a slight name change to distinguish files), switches identities in Preferences to the doc owner, sets up a shared review on drive-2, and sends “test-2_review.pdf” to the document owner and the other reviewer. This time the document owner sees commenting tools as normal.
Thinking this outcome points to something different on the network drive, intiator-2 goes through the process again, this time using drive-1 as the comment repository. The document owner opens the file and sees all commenting tools.
As a troubleshooting step, the document owner uninstalls Reader and Java, reinstalls both, reboots, and tries opening the review file again. Same results: no commenting tools.
Knowing that users with Acrobat seldom have problems with commenting toolbars, the doc owner downloads the trial version of Acrobat from the Adobe site. Upon opening the review pdf, the document owner sees the comment tools as normal.
While using the Acrobat trial version is a temporary solution the document owner does not want to spend the money on the real version. Although we have not tested the process with other document owners, it is possible that others will experience the same trouble and the expense would be too great to get everyone Acrobat.
Any ideas what may be causing this? We need to have initiator-1 be able to use drive-1 to handle the process for her group.

I believe this is occuring because you're changing the identity to the document owner and then sending for shared review and Acrobat is keeping tabs on who initiated the shared review. Then, this same individual is opening the file in Reader, which is causing confusion. If you're concerned about how to send to external participants, all you need to do is start a shared review and then attached the shared review pdf to an email message for the external participants. They will receive the PDF and be able to return their comments via email since they cannot publish their comments to the server.

Can no longer access Acrobat shared review server

Hello. We are using Acrobat 8, and yesterday I discovered that I can recreate a lost shared-review PDF by generating a new PDF, and then copying the comment-repository XML files from the original review PDF to the folder belonging to the new review PDF. That was great, but I wanted other staff members to not fiddle with the XML files, so I set that folder (named "meta") to read-only. It was previously shared and set to full-access for everybody.
Today, I found that nobody had access to their shared reviews anymore, so I hastily reset the access to the "meta" folder back to full-access, and I re-shared the "meta" folder for everybody. It isn't helping. No-one can access their shared reviews.
Note: immediately after I recreated that lost PDF, one of the reviewers added several comments and uploaded them to the server, so I know everything was working fine then. I set the "meta" folder to read-only sometime later, and I think that's what caused the problem.
Any ideas?
I've just now tried posting a new shared-review PDF, but this time I created a new shared-review folder location, pointing to the exact same actual network folder. The only thing different between the two connections is the descriptive names attached to the connections, which appear in the drop-down list of locations. The original connection's descriptive name is "Acrobat Server" (named by one of my colleagues) and the new one I left unchanged from the default descriptive name "My Network Folder". This new shared-review PDF works fine, so I know that access to the "meta" folder is fine, but how can I fix the older review PDFs?
A workaround for my problem is therefore to re-post all the currently active shared-review PDFs, using the "My Network Folder" connection, and then copy the XML files to the new PDF. I just tried it, and it works, but that's only a practical workaround to fix the 10 to 15 recently posted review PDFs, and it'll only work if people still have the original PDFs they posted. All the older review PDFs will still be read-only.
Also, does anyone know how to remove a folder location so that only the one that works appears in the drop-down list?
Updates:
1) The above workaround only works for me. Other reviewers still cannot access the new PDF. So I don't have a valid workaround after all.
2) One more thing: if I try to post a new PDF using the old location "Acrobat Server", it fails at the step where it tries to create the XML file and folder.
3) Earlier, I also tried creating a new shared-review folder location in another directory, and I noticed that the metadata folder was not shared. So maybe I don't need to share the "meta" folder after all, and maybe something changed in our corporate network overnight?

Thank you for your answer.
I have narrowed my problem down to a connectivity problem with the comment server. We have Acrobat 8 installed on a machine named "acrobat". On the acrobat machine, the shared-review PDFs are stored in a folder named "documents". Each member of our team has a subfolder within the documents folder. i.e. this structure:
documents
     john
     jane
     david
     amy
The comment server XML files are stored in a folder named "meta", at the same level as the above name folders:
documents
     john
     jane
     david
     amy
     meta
When we send documentation out for review, we send reviewers a link something like "\\acrobat\john\123_review.pdf". Reviewers are able to open the PDF, but they get an error message saying "Adobe Reader cannot connect to the Review Server: acrobat".
I believe that the message means that Reader is not able to find the comment server in the "meta" folder. But the meta folder is definitely there, and is write-accessible for everyone. Any user on our network is able to manually open the meta folder, create a new file inside the folder, edit and save that file, delete the file, etc.
These pdfs that no longer work, always used to work. I had changed permissions on the meta folder, but after people reported connectivity problems, I changed the permissions back to full control for all users, and even added more users with full control, but people still can't connect. What I need is to find out where these PDFs are looking for the comment server. It looks like they're looking in the correct place: the acrobat machine, but maybe inside the PDFs, the comment server location is stored in a certain way.
Another thing: when anybody tries to initiate a shared review, the process fails at the point where Acrobat 8 tries to create a comment server folder. The person who set up Acrobat 8 for us also defined the shared-review location for us (a drop-down box containing all locations appears in the first or second screen of the dialog box when you initiate a shared review. Only one location appears for us: the location defined by that person, and it's named "acrobat server"). But I don't know how to find out what that shared-review location is. Acrobat 8 lets you remove a location, but doesn't let you edit it. If I could see what the location is, I could see if the path is somehow defined irregularly. e.g. without the fully qualified domain name or something like that.
I subsequently added another location, "my network folder", and pointed it to the same meta folder. The "my network folder" location works for me. I can post a shared review, and it connects to the comment server properly. But this works only for me: when other users open that same shared review pdf, they get the "cannot connect" error message above. Again, if I could see explicitly how "my network folder" is saved in Acrobat, and also see how the PDF file has stored that location, I could see if there's a mismatch.

Acrobat 9, shared reviews, and looking for "Save As" option

Hello to all,
I am wondering whether you can help with an annoyance in setting up shared reviews under Acrobat 9.
Background: I first established shared reviews at my company using Acrobat 8 and our own internal WebDAV server. The setup worked, and still works, marvelously. To set up a shared review, I would select "Send for shared review", select the previously-stored server profile, request to save the file locally, give the review PDF a name, and save it. I'd then post the file to one of various locations specific to our company, and all was well.
Then the company upgraded me to Acrobat 9. Its shared-review user interface is slightly different - and contains one particularly annoying aspect. It, too, allows you to save the shared-review server address as a profile - but when you do so, you inexplicably lose the ability to choose a name or a location for the shared-review PDF. When you first set up the server, Acrobat 9 prompts you for a file name and a location - and it never does so again. Instead, any time you select the server profile, Acrobat automatically appends a "_review.pdf" suffix to the file name and saves it in the same directory as the original file. This is annoying because I almost never save the review PDFs in the same folder, and need them to have different names both in the PDF file name and on the comment server. So I really need the functionality that Acrobat 8 offered - namely, to select which file name and destination to use for the review PDF. The workaround (re-create the server profile every time) is even more annoying - we work with about 50 reviews per day, and having to retype the server address & verify it every time would get old very fast.
Does anyone know what I'd have to do to bring back Acrobat 8-style "Save As..." functionality for an existing shared-review profile in Acrobat 9?
Thanks and best regards,
--Michael

> When using Save As to save a PDF, is it possible to have Commenting and Analysis enabled for that saved PDF by default?
No.

Document Message Bar does´t shown up in shared review using Acrobat 9 Standard

A "send for shared review" pdf file is stored on a network folder using
Acrobat 8/9 Pro/Std. The file is shared review enabled and is storred correctly.
If the file is opened by Acrobat 9 Standard the yellow
Document Message Bar (DMB)does not show up.
Opening using Acrobat 8/9 Standard or Pro works fine and presents the DMB,
only Acrobat 9 Std fails.
Doing a review without the Document Message Bar is clumsy, so
any help is very welcome.
Environment:
All Acrobats have actual versions (9.3.2 and 8.2.1) and windows XP Pro is used.
Tested so far:
Registry key has no influence:
...FormsPrefs\bHideDocumentMessageBar
Information from kb-entry is applied:
http://kb2.adobe.com/cps/508/cpsid_50894.html
Deleted the 3 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableAcrobatHS"=dword:00000000\
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableWorkflowPart"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCPart"=dword:00000000
Created this 4 Reg-Values:
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableRTCAuth"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableHSLibrary"=dword:00000000
    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows]
    "bEnableShareFile"=dword:00000000
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown]
    "bCreateBuzzwordDoc"=dword:00000000
The answer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown\cDocumentStatus]
"bSuppressMessageBar"=dword:00000000
Sometimes IT-dept. customises without telling it and forgetting it immediately.

The answer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\9.0\FeatureLockDown\cDocumentStatus]
"bSuppressMessageBar"=dword:00000000

Shared review using internal server

Hello - I am using Acrobat 9 Pro on Mac OS X Version 10.6.8, and experiencing difficulties with shared review PDFs, a tool that I have used frequently in the past with our internal servers.
I don't believe it's an issue with our server, as the other designer who uses shared PDFs is working with the same system and software, and hasn't experienced any difficulty with creating and viewing comments on shared PDFs.
Some of the errors I've been receiving are:
"Acrobat cannot connect to the Review Server"
"Could not get new comments. One or more files are missing on the server."
Is there a preference somewhere for shared review PDFs, & server preferences for Acrobat, that I should check?

Can you find any additional information in the Acrobat Tracker?

Shared review workflow (pro 8.0)

We've just finished testing a shared review workflow and are moving into implementation. I have a couple questions.
1) can you convert a shared review pdf back to a "regular" pdf?
2) we'd like to be able to export all comments to a Word doc. There is an option to do this. We got an error that the PDF needed to be tagged. We've created a tagged pdf (out of InDesign-->export) and did a trial review with 8 or 9 people commenting. It came back and still got the same "needs to be tagged" error. Is there something else in the PDF creation process? Another setting?
TIA

Not sure if you used "E-book Tags" in InDesign or in Acrobat "Add tags to document".
Are they both the same?

Shared review requirements - comments disappearing

Hi,
Is there a version requirements for making comments in a shared review .pdf?
We have been having problems with some of our co-workers, who work off site and using a VPN connection
deleting comments....they were working with version 8, and we were working with version 9.
The person working off-site also keeps not being able to publish comments in the shared .pdf
with the VPN connection. What should someone do if they can't publish the comments they made in the .PDF
If the comments get deleted accidentily...is there anyway to retrieve them.
We are hosting the shared .pdf on our internal server, not on acrobat.com
Any possible reasons for this?
Thanks!

We too have this issue. I have found that cleaning
out your resource files on your C-Drive
will help reload the comments that have been previously saved to the server.
This is a somewhat complicated process but it has proven itself useful.
It is a two step process:
Step 1- Open your review tracker and select the server which probably has a "red ball" next to it, denoted that you are currently not connected to the server. You should then see all the documents that have been sent for shared review and a Trash Can on the far left. You will need to delete the document that you have lost the comments for.
Step 2- This is a longer process but it works. You will need to access your C-drive on the computer--> Select the User folder --> Your name folder "John.Doe" --> AppData--> Roaming --> Adobe--> Acrobat--> 8.0 or whatever version you might be operating --> Synchronizer --> Resources.
At this point you will now see several files that are labeled Resources. Select all of these and then delete.
You should now be able to open the original document from your desktop and connect to the server and see the previously published comments on the server.
I hope this helps!

Acrobat Shared Review: Sluggish Response

I've used the Acrobat shared review process daily for a couple of years, creating files with v. 9.4.0. The last few weeks I've experienced difficulty opening and navigating PDF files, especially those that contain SME comments. Any thoughts about why this is happening? Others on my team don't report this problem.

Acrobat Pro in general is slow, but particularly so with shared review PDFs I open through Tracker. It's difficult to navigate through shared review PDFs, open comments, etc. Until about three weeks ago I had no problem opening or navigating through PDFs. I can't think of any reason this started.
Our desktop support team are the system administrators and I'll need to provide them with specific information about what to do to fix this issue.
I really appreciate your help. This problem is impacting my workflow, making it increasingly difficult to get my work done.

Add customized tags on shared review comments

Hi,
We have been using shared review to do our document review heavily. Recently I got a request from our stakeholder to add customized tags so we can assign comments in different categories.
Is it doable with some customization effort? I did some research online and found out Acrobat XI supports customization Wizard and for earlier version (we are on Pro 9), you can do customization using JavaScript, but it's not clear to me if these customization efforts can be applied on shared review PDF, or it's just on regular PDF.
Does anyone have experience on Acrobat customization? Any thought or information will be appreciated.
Thanks,
-Yunju

Hi Ajlan,
Thanks for the answer. I also found out about the customization wizard later. Now I'm researching how to use the wizard and deploy the customization feature we desire.
Here are the things we want to do:
- Creating customized menu so we can assign comments to different categories, something like set the comment status
- Modify the workflow. Instead of asking reviewer to "connect" or "cancel" when they first open the PDF, we can to only show "connect"
I also have couple of questions about the wizard:
1. Are the features I describe above can be done through wizard?
2. If we deploy the changes using Acrobat 9 + wizard, will users with all version Acrobat/Reader see the same end result and preform regular shared review operations without problem?
Thanks for the answer.
-Yunju

Shared review PDFs - email invitation

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