Sheer madness

Having continuous problems with Mac Mail 2.1.3 and AT&T/Yahoo internet service.
Any recommendations for a better service provider? Tried Sprint and Times Warner
and they were not much better.
Something so 'basic,' one would think !!
Still using Tiger [OS 10.4.11]

Hi Anne,
Free gMail works fine.
http://email.about.com/od/macosxmailtips/qt/et_gmailosxmail.htm
You can also setup a free iCloud IMAP account in 10.4.11...
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

Similar Messages

I shared my itunes account with my daughter for many years while she had only an ipod. She now has her own iphone with her own itunes account. Is it possible to transfer the purchases she made on my account over to her new itunes account?

I shared my itunes account with my daughter for many years while she had only an ipod. She now has her own iphone with her own itunes account. Is it possible to transfer the purchases she made on my account over to her new itunes account?

No. Purchase always remain with the account they were purchased with.

My daughter had completed a chart in pages. I saved it and then clicked on other chart types. Now I can't go back to the original chart she made even though I have not re-saved the file. How can I go back to her original chart with data?

My daughter had completed a chart in pages. I saved it and then clicked on other chart types. Now I can't go back to the original chart she made even though I have not re-saved the file. How can I go back to her original chart with data?

I don't get what you are saying.
Is this all the same document?
What version of Pages?
Have you tried to revert to a previous version?
Peter

I tried to upload my daughters videos she made on her iPod to my mac iPhoto and it seemed to have "Stuck" and now will not work at all. It had to a complete fix of the existing library.

I tried to upload my daughters videos she made on her iPod to my mac iPhoto and it seemed to have "Stuck" and now will not work at all. It had to a complete fix of the existing library. It will now not let me move pictures from the "Stream" to "photos", it looks like it is trying to but gets stuck and I have to force a shut down of the programe.
Thanks!

-> Tap ALT key or press F10 to show the Menu Bar
-> go to Help Menu -> select "Restart with Add-ons Disabled"
Firefox will close then it will open up with just basic Firefox. Now do this:
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars
-> go Tools Menu -> Clear Recent History -> '''Time range to clear: select EVERYTHING''' -> click Details (small arrow) button -> place Checkmarks on '''Cookies, Cache''' -> click "Clear Now"
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Use Custom Settings for History"''' -> REMOVE Checkmark from '''"Permanent Private Browsing mode"''' -> place CHECKMARKS on:
1) Remember my Browsing History 2) Remember Download History 3) Remember Search History 4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window
4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"
-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES
-> When using the Location Bar, suggest: select "History and Bookmarks"
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox
You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.

TS4147 Me and my wife have same ICloud account she made back up for her iPhone and I lost my contacts how to restore my contacts?

How to restore my contacts

Sorry no backup - no pictures.
Yes phone will automatically backup to icloud when on wifi and phone is charge, but your phone storage was full so it stop backing up.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
iCloud: iCloud storage and backup overview
When your phone was connected to your computer, you should've seen an autoplay which would've allowed you to import your pics to your computer as you would a digital camera Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support

I purchased a Maxx at FULL retail price (out of contract) to keep my unlimited data. An unauthorized/illegal change was made to the plan and all VZW could do was offer me $20 in credit.

As the title says:
I purchased a Droid Maxx at full retail price (approximately $540) to keep my grandfathered unlimited data. An unauthorized/illegal change was made by my younger sister (who is not an account manager and stole the information from my mom) to the plan and I was not notified within the 14-day closing period to revert the changes. For the record, both my mom and I are account managers, my younger sister is not.
I went in to my account (and changed all the information) and found out that when changes are made to the account online, you have to send an authorization text to one of the phones--however, you can send this authorization to ANY of the phones on the plan, so my sister sent it to hers (instead of an account managers).
So, the only reason I found out about this change to my plan was via a text message telling me I was "approaching max data," which of course should not happen with unlimited data. My younger sister did not tell anyone she made the changes.
When I found out about two (nearly three) weeks ago, I called Verizon to open a ticket about it. They did, said they would call/text me back a few days later--they didn't. One week later I made another phone call to see what the status on that ticket was--the rep said that the other rep was supposed to call me, but didn't, and so he pushed the ticket again. Lo and behold, another week later, still no response from VZW about the ticket. So I called again only to find out that the request to revert the data plan back to unlimited had been denied.
I spoke with that representative for nearly 40 minutes and all she could offer was some unwanted advice about what to do about my sister's behavior or that "I'm so sorry that someone would do that." I told her I wasn't looking for consolation, but for a compromise on either getting my unlimited data back, or refunding the difference between contract and full-retail price of the phone. I threatened to leave VZW because of this and all she could offer was a measly $20 credit.
I have filed a BBB complaint against Verizon Wireless for this issue as an illegal change that goes unnoticed past the 14-day closing period should be addressed in a more urgent manner.
I have also reached out on Reddit and Twitter, because obviously calling the VZW support does nothing to alleviate my situation. I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.

You seam to be focusing your anger at Verizon and not your sister. Verizon followed the rules and required IDs and passwords to access the wireless account. You and/or your mother are supposed to safeguard that information. Your sister has committed the felony by stealing your mothers identity for personal gain.
You say "I am very dissatisfied with how VZW is handling an illegal and fraudulent change on my account that has shafted me out of 500 dollars.' My question to you is who made the illegal and fraudulent change to your account? Verizon or your sister? Keeping in mind your sister had all the correct IDs and passwords,
I'm sure if you went to Verizon and wanted to make some changes to your account, and you had the correct IDs and passwords, you would be upset and angry if they put you through the 3rd degree because they thought you were committing fraud.
Good luck to you, (seriously) whatever happens,

My daughter put my sim card in and loged into my itunes acount but now she has put her own sim in and deleted my contacts that showed up on her phone and it has deleted all the contacts of my phone too, how can i get them back and stop it happening again.

My daughter but in my sim card and loged into my iunes account to get apps untill she got her own sim but my contacts appeared on her phone so when she got her own sim she deleted the contacts of her phone it deleted them of mine too. how do i get them back?

The SIM has nothing to do with that. She used your Apple ID to buy apps/music, thus your contacts that were synched with iCloud got replicated on her phone. Any changes she made got reeplicated on her phone. There is no way to recover the deleted contacts unless you backed up your phone.
Your daughter needs to get her own Apple ID.

Got Verizon notice that my kid's phone made a purchase on the internet. Will that purchase be billed to my account?

I have set a family safeguard to notify me when a phone on my account makes a purchase on the internet. I'm a bit confused how this works, because shortly after Verizon texted me the first notice of an internet purchase--there have been two, my kid texted me she would pay me back for it. Nothing has appeared on my Verizon bill, and I find nothing in current usage reports about it. Is this notice just for my information about what my kid is doing? Can she charge a purchase on the internet to my Verizon account?
When I examined the notice settings on My Verizon, I saw that when Verizon notifies me of something I've requested notice about, data usage, for example, it also notifies the phone involved. That's how my kid knew I knew of of the her purchases. I'm thinking now that she misunderstood the notice she got as telling me that Verizon would bill her purchase to my account. I assumed she knew that to be true. I know suspect she made a purchase on line with her debit card and thinks she billed it to me. The good news is my kid is responsible enough to offer to pay a charge she thinks she put on my account. The bad news, for her, is she could be emptying her bank account thinking I've got it covered and she can pay me back a little at a time.
Can anyone confirm that Verizon's notice of an internet purchase via a phone on my account is unrelated to how that purchase is paid? Also--this is the fun part--should I give her a heads up that she's probably spending all of her money, or should I let her learn when she's broke that she needs to understand what she's doing when she spends money. Tough call from my point of view.

Hello Pligrim,
Thanks for reaching out to us today. You have reached out to the right person to help you out today. These are great questions. With the alrets for purchasing apps or ringtones, those alerts are normally triggered when one is billing those charges to the account. What kind of device does your daughter have? How long ago did you receive the alert? If it was within this billing cycle that you are in right now it will not show up until the billing cycle closes for the month. We can always review the account for you to double check to make sure that they are either being charged to the Verizon Wireless acccount or to your daughters bank account.
I requested to follow you, please accept my request and please request to follow me back. Once we are following each other please send me a Direct Message. This way we can go over the account specifics. Hope to hear from you soon.
KevinR_VZW
Please follow me on Twitter @VZWSupport

When Do the Lies and Madness END!

It has been so CRAZY dealing with Verizon that I just don't know where to start. I paid a deposit with this company that at first they could not find and I was placed in tranfer hell, next told that after on-time payment will be re-evaluated and them sent (to which I have paid on-time four times thus far, AND now, after complaining to the BBB received a response by the same woman{edited for privacy} I spoke with when this all began stated that I would not be refunded and that I haven't been current since March 2012?!!? Really? That is slanderous as that statement is NOT the case, but she made it.
If you have not noticed people, you can make an online payment with Verizon and they will hold it AND show your account as past due, will tell you the account is past due even though YOU see the payment and it deducted from your bank account!
The lack or regard and level of service I have received from this company doesn't amaze me unfortunately. I can never get a straight answer in the private message board and of course they will never tell the truth. I have not been current since when? March 2012. Now they are lying and I have proof.
Do yourselves a favor people. If you can find another service provider...find one. I am, but not before I make this slanderous statement right.

Please go to your profile page for the forum by clicking on your name, and look down the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

I'm trying to upload some pics from a disc that was made on a newer imac...

My sister has a newer imac than me and so has a newer version of iphoto on her computer. She made a disc with pictures on it for me and I'm trying to put those pictures in my iphoto and it says:
You can't open your current photo library using this version of iphoto.
You have made changes to your photo library using a newer version of iPhoto. Please quit and use the latest version of iPhoto.
How do I get my pictures on my computer short of buying the newest ilife?

Go back to your sister and get her to burn the disk not using the Share -> Burn command.
Instead she should simply select the pics in the iPhoto Window and go File -> Export and export the pics to a folder on the desktop. Then she can burn that folder of images to CD and you'll have no problems importing.
Alternatively, look at that disk in the Finder. On it you will see the iPhoto Library icon. Right-click (or Control-Click) on it and from the resulting menu select 'Show Package Contents'.
A Finder window will open with the Library exposed. You'll see a Folder called Originals. The best thing to do is import from that Originals folder. But these pics will not be edited.
Regards
TD

HT204088 my niece made an in app purchase

I let my niece play with my phone and she made an in app purchase in one of my games "iMob2" for $19.99. I had already bought the $4.99 package and the $9.99 package, so she did not need to put in my password for any purchases. How do i go about getting a refund for this problem??? Do i need to call my bank?

Apple's policy is all app purchases are final but you can try asking.
Apple - Support - iTunes Store - Contact Us - http://www.apple.com/emea/support/itunes/contact.html
iTunes Store: About In-App Purchases - http://support.apple.com/kb/ht4009
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918

My pal made spelling mistake when registering her Ipad with ITunes,how can this be rectified.Her name is spelled different from whats on her Credit card.thanks

Hi Apple Pals,
My friend got a present of Ipad 2 and tried to set it up.She made mistakes in spelling her name when registering.Her name is now different from name on her Credit card.It is possible to remove this and re-register again with ITunes etcera.
Thank s
Julie

Hello, Julie.
Thank you for the question. As the device is registered to the Apple ID, you would simply need to make sure the name is correct on https://appleid.apple.com/. If the name of the device itself is incorrect and you wish to change it, see the article below.
iTunes and iOS: Change the name of your iPhone, iPad, or iPod
http://support.apple.com/kb/ht3965
Cheers,
Jason H.

My 4 year old made a purchase of 106.99 without me knowing. Can i dispute this?

My 4 year old was playing with the ipod listening to music. Later that night I went to pay bills and saw a charge for 106.99 on my bank account fron Apple. I looked at my history and saw the charge. I have no idea how she did it. Can i dispute this charge? I would never have purchased anything so expensive.

The most likely cause was an in-app purchase she made while running some app, perhaps a game. You can dispute the charges, but it's iffy whether or not you'll get any results unless this purchase was totally erroneous, made by someone outside of your family, and not just made by your daughter playing with things she didn't understand.
http://www.apple.com/support/itunes/contact.html
For the future, make sure your iPod touch is on iOS 4.3, if your model supports that version. That version forces the entry of a password for any purchase, even in-app purchases, and adds a Restriction to block in-app purchases completely without entry of a passcode.
Regards.

HT201210 my 8 yr old daughter put a passcode on her ipod touch and now she cannot remember it

My 8 yr old daughter put a passcode on her ipod touch. she hadn't used it in about a month
and now she cannot remember what her code is. She made several attempts yesterday and
disabled it, i got it back to the point where we can try again still not sure what it is.

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I am at a loss with Verizon, isn't there anyone in corporate that can help us? PLEASE!

We have been a customer of Verizon for several years and frankly had a positive experience until I made one fatal mistake. I purchased something and should have just left things alone. In Dec. 2012/Jan. 2013 I purchased the newest 64 GB iPad retina and purchased it under their new program paying monthly for 12 months or I could pay it off prior to that 12 months. The only condition to the contract was that while I was paying monthly payments I had to purchase the data plan for the iPad. Sounds harmless enough right? Wrong. It only took a few weeks when I was out of town when my iPad quit working. After calling tech support it was found that the salesperson at the Corporate Verizon store had voided the original contract for an unknown reason and reworked another contract and submitted it; however I never signed the second one as I wasn't anywhere around. They claimed he called my cell, he didn't. This salesperson had text me several times prior to my purchase of the iPad so we had communicated together and since that day I purchased it there had been no further communication from this individual. My phone and bill was proof of that as there were no incoming calls that entire month from his number or that Verizon store's number. On my next bill I had, according to Verizon, purchased TWO i Pads not One. I explained what the salesperson did so they agreed and credited my account. This was just the beginning. For the next 7 months I dealt with this issue of calling every month trying to prove that I did not purchase two iPad's but in fact purchased only one. Each month an extra loan payment of $71.66 was added, an extra data charge of $30 was added, a $2.00 previous balance fin.fee added because I would not pay for the fictitious iPad, & extra service chg for taxes and whatever charges they add were added. Of course all these charges increased with a $101.77 increase in my bill each month. Then there would be the added $5 late fee chg they'd add when they did not credit the $101.77 in an appropriate timely fashion which would make it look like we were delinquent when we were not. So basically, I was paying $203.54 each month for one iPad if they had their way. They even said at one point I was delinquent on the loan if I kept refusing to pay. They actually had TWO CONTRACTS on file yet no disciplinary actions occurred in this case. I had to drive 30 miles to the corporate store on more than one occasion trying to get this fixed and each time everyone kept saying this will be the last time. Then come September the store became rude and abrupt to the point I wasn't ever going back there again for how they treated me and my husband. We finally did get this part of the bill corrected and I would have to say got most of the money refunded, not all, but at least it was enough to just let it go and move on. So this was my FIRST mistake, I purchased an iPad and I should have listened to my husband that Verizon cannot handle changes in one's account. In mid December our iPad was paid off so we disconnected our data service to it and strictly used wireless when needed.
My android phone had become so undependable I had to finally look to purchase a new phone after having this phone replaced several times via my insurance.
I have a serious medical condition that requires me to keep a phone on hand in the event I need medical help immediately. It is a life or death issue for me. So in December I purchased a new phone for myself. My local Verizon store was out of the iPhone 5 S, which was what I wanted and it was suggested by them to check out Best Buy. So off I went. That day, Christmas Eve, I purchased a phone for my daughter, the iPhone 5 C, and that seemed to go OK. At at least for a couple months then her phone went crazy. We were having issues with crank calls and had her phone # changed. After her number was changed Every call she made it would register on caller ID as another man's name. It was the owner of the new phone number and we know this because we were constantly receiving phone calls up to 2 am for him w/re to job offers, etc. It took Verizon 7 weeks to correct the caller ID issue. SEVEN WEEKS. But then her voice mail began going to a bogus Google account that no one ever had or set up. It took several hours with tech support where they accidentally disconnected her phone and had difficulties getting it reactivated w/o changing the activation date. At one point she could only make calls but could not receive calls. Now her phone works but she has no working voice mail and the answer I receive is "we just don't know why". REALLY? "We just don't know what else to do?" I am not sure how much more I can take. Well I soon found out.
On May 6th I had to make a call to Verizon, we had made several prior to that getting our bill in order w/minor mistakes, but all of a sudden I had a charge and increase of over $50-60? After researching we found they reactivated my iPad. After the customer service agent researched it he found that the woman who was suppose to suspend it placed it on a "seasonal hold" and never took it off, even after stating I wanted the Verizon service to this unit disconnected. He was very nice and professional and stepped up to take care of the bill, Maybe too much, or beyond his authority I guess. Anyways had he done his job we wouldn't be here right now. A window is suppose to pop up telling you if there is an early disconnect fee, something I've literally just learned yesterday, I guess one did but why didn't he say something to me is the question I have? Notations showed that He automatically credited my account $340 and never notified me of the warning on my account or the credit he was doing. I've asked for this call and the recent calls and calls from December-January to be pulled but no one seems to listen. Anyways when I hung up that day on May 6th it was to my understanding my bill was Finally resolved. I pay Verizon $207 a month give or take a few dollars and I had three phones two of which were i Phones and one a flip i-phone. He also then tried to give support to my phone and he and tech support were unsuccessful. My phone has 3 apple/Verizon apps that came on the phone, they were not added extras. They are grayed out & say "waiting" under them and never loading up. We've reset it to org. mfr. settings & a whole lot of other things to that phone and it still won't work. I even reset the phone when I was in a 4G, LTE area and nothing. So what to do, I don't know. But right now I currently have two new phones not in full working order and can't get help for it yet I pay for the services each month.
Then on May 21st I had to call again. If you recall, I believed the bill was finally fixed but in fact I received a bill this month for $605.74 ! Yep, you have seen those numbers correctly. Now this so called early termination fee that was credited on May 6th (which I didn't know any of this until June 10, 2014) was now back on my bill. After dealing with a customer service agent for almost 20 minutes I finally got to a supervisor Jonathan. He listened patiently to our issues on the bill and my concerns and requests of wanting phone calls pulled to show what I was saying was fact. Even just with the recent call on May 6th I felt mislead by not being given all the information. I mean, why would I deactivate a device when I have been a Verizon customer for over 5 years and you were talking $30 charge a month vs. a $340 charge to terminate. I mean it isn't logical. I am stuck because as you will see below, I can't swap out the phone numbers of the iPhone 5 S and the iPad. The only other option is the iPhone 5 C and that is a new contract and already has a contract on it. In fact it is the only phone device that has a contract. It just did not make any sense. It was evident I was not told the entire story of what was happening in January with my phone purchase. They failed, customer service, to read all the fine print. They stated oh don't worry we do this all the time and there has never been a problem. Knowing all along that this iPad was to be and stay disconnected because I repeated it several times and even asked now the iPad is not going to be an activated account correct? No, it isn't she would state. All the services and contract will go to your phone including the 2 yrs. This has not happened. I shared all this with him and explained why changing my number was not possible. It could literally destroy my business and I would of thrown away twice this amount of money because I recently spend a lot of money on promotional materials, literature, flyers, business cards, etc. all which have my phone number on it and again all known by my customers past and current. So Jonathan promised he would be on this, request for calls to be pulled, and would return my call within a 24-36 hour period with some type of update or resolution. I did honestly chuckle sharing with him that with the exception of one lady months ago calling me back about upgrading my acct, ( I was out of town & missed her call) no one at Verizon has ever returned a phone call-never. His response was this, "I did not get in the position I am in for not returning calls. In fact it is why I am a supervisor maim, I do what I say." Hmm, Its June 10th, Where are you Jonathan??? I am still waiting for your phone call. Heck, even a text message or email will do. Just tell me where you are on my acct. vs. forcing me to call and spend hrs. rehashing all of this over and over like a broken record. Or Have you forgotten my phone number? I have pneumonia right now and laryngitis and I have had to strain my voice to no end on the phone trying to get a resolution before my billing date with no luck.
I then went through all of the above issues and that the phones, ---3532, ---9249, and ---8921 should be the only phones w/contracts and activated on our account. Well my phone---3532, the one I just purchased, had no contract. The contract was placed on my iPad, the very iPad we cancelled out in December. They kept insisting I purchased it recently at Best Buy? Then I realized it was my iPhone purchase causing the nightmare. Another purchase and its screwed up my bill, when will I learn Verizon can't handle changes. I recalled the agent stating it was 6 months before and upgrade was possible on my phone which with my medical issue wasn't working. So she said we could use the number but all the upgrades and contract will go on your 3532 number. I verified is the 2 y contract on my, MY cell phone number because I only want THREE items on contract. She stated yes and we went over the bill several times including the new bill. Now I have no contract and have three other items. You now tell me to solve this issue I need to throw my phone number out and transfer my phone number from my iPad to my new iPhone 5 S. Sounds easy enough....NOT.. I just purchased almost $600 worth of business literature, business cards etc with my phone number on it. Plus all my customers know my business through my phone number. And since you do not announce this # has been changed and here is the new number, I'd loose many of my old clients and possibly new clients. I could end of loosing thousands of dollars with this mistake. I have called over and over pleading an your support team gave me a legal dept number to call and that basically was a joke for my concerns. So here I am . Praying someone from corporate reads this. Right now I have two phones out of contract and I am almost to the point I will shut them down and leave you with the bare min until our contract is met. And I mean it would be the bare min. I want this issue resolved immediately. I believe we have gone through enough as a customer. It is bad enough I have two phones not working 100%, My iPhone 5 S - I can't even use it at home yet my daughter talks all she wants with no issues. Me, its all gurgles and choppy when I am at home with two bars. But add the bill issues and it is ridiculous and inexcusable.
Now I have called several times after May 21st trying to get to the bottom of this and have been told to wait why they read all the notes to finally have me explain what has been going on to them telling me it shows Jonathan entering notes they are still working on it. This is not good enough. Today is June 10th and my bill is due June 11th which will bring it late on June 12th. And the way you people are, you will probably shut me down June 13th. I just don't have time in my day to call the "WINBACK DEPT" because I don't have to be won back I have never left. You need a KEEPCUSTOMER DEPT or DONTLOOSE U DEPT because you are about to loose us and be left with an account that will be more of a nuisance to you.
You have the information to my account, go to it. Pick up your phone and CALL ME, FIX IT.. Lets please fix this correctly.

I can see that this issue has been quite extensive, and frustrating, and I am so sorry for all that has happened societygirl! I would like to help you work this issue out. Please follow & send me a Direct Message, so I can get your account specifics and help finally bring this to a resolution.
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

Sheer madness

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