Signed for $0.99 offer back in March as student. Just now finding I'm still being charged $10/mo

To top it off, apparently Spotify has no customer service phone number? This is ridiculous, in my humble opinion. Why am I being charged twice what I was offered and being forced to sign up for yet another forum, to boot? I would appreciate assistance with this issue

Hey there , welcome to the community!
The $0.99 for three months is different from the student offer. To sign up for the student discount, please do so on the student page. If you receive an error saying you aren't eligible, it's because you ran into a bug in the system. In order to apply the student discount to your account, your account cannot have an active premium subscription. Since you currently have Spotify Premium, you need to cancel it here and wait for your account to revert back to 'Spotify Free' before rapplying the discount.
If you need any further assistance, let me know!

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My Ipod is messed up. Every time i click the top button it just flashes the apple sign for like 5 seconds and then goes off and just continues to do that. help?

My Ipod is messed up. Every time i click the top button it just flashes the apple sign for like 5 seconds and then goes off and just continues to do that.Can someone please help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS1424 I had purchased a VIP subscription in starmakerstudios karaoke for a week. I don't know how to stop auto renewal. Even though I have deleted the app I am still being charged

Hey people please help me with my problem.
I purchased a VIP subscription for a week in starmakerstudios karaoke. I don't know how to stop auto renewal. Even though I have deleted the app, I'm still being charged $1.99 a week!
Please help me out...

Hi Gerald,
Well, you're not alone. The question is why is this happening? Since the referenced link shows the same type of problem with Yahoo finance, I suspect there is a coding problem on the site, specific to how Firefox is reading the code. Not being a programmer, I can't offer specific advice other than contacting either Firefox through their Community forum, or Yahoo Finance.

Switched to full Creative Cloud Membership, still being charged for single-app memberships.

I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Adobe Premiere Elements 9 Plus... Am I still being charged for Plus?

I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?
I just saw in my account that there is a yearly "renewal" for Plus and I've never even used the product. How do I find out if I was still being charged?

Are you talking about photoshop.com? if so there's a separate forum for that:
http://forums.adobe.com/community/photoshopdotcom
where you're probably more likely to get help finding out what's going on.

I'm still being charged for returned phone (from November 2014)!

This has been a long issue. This phone in question, or the charge for the phone, was returned to the warehouse on November 28, 2014 (for which I still have the tracking#)! Verizon said they show it's returned! The latest excuse is that the warehouse is backed up on issuing return credits. FIVE MONTHS BEHIND THOUGH?! Come on now. I and my husband have called AT LEAST twice a month since to get this resolved, all to no avail. We are so fed up with this. We've been promised the credit numerous times along with countless call backs that never happened. Now our service is being threatened. We are NOT paying for Verizon's mistake. Especially a $700 mistake. The funny thing is that I just called two days ago to check the status and today I received a text saying "This is a notification of a missed arrangement made with VZW". Wow, really? My arrangement was a Ticket filed with Verizon for THIS issue (which I still have the ticket#). I don't know what else to do besides leave the company and switch to Sprint who is offering to pay whatever it takes to switch (though not this ridiculous, absurd charge). My next options would include the contacting the warehouse myself, contacting the BBB, contacting my regional Verizon President, and lastly taking this to small claims. We've had it.

I have also been dealing with same issue since December and have been re-assured "it's been taken care of" Surprisingly its mid-April and still same circle and now I'm to over 60 hrs on phone with managers who keep throwing the previous one under the bus. I've actu now called two other phone providers and now working on contct buy-out because time is money I do not care about my time or corporate benefits at this time because all it seems is that everyone wants to get someone off the phone. I have confirmed my phone has been there as my tracking number proved and that the device number was wrong because a previous verizon team member did not update device number when I had insurance claim. I've been told the form was submitted then, the next time I was told that from was wrong, then the next time the device number was wrong, etc. all through this each and every time I was told not to worry as they could all tell my device was back in the warehouse. This has been a joke because I continued to get calls and nobody has the record of complete call. Then this week my phone was disconnected 1 day after new payment was due because I was unable to log in and confirm the device was removed. I called because of this and everyone things I had a credit for the service but that's not even it, the credit is for the device that was received nobody has done anything for service plus just keep charging more fees nobody can explain. Slap to the face was Thursday I was offered a $5 credit, I got another call today for $35 (a fee I paid Thursday) and they actually said they were doing me a service by calling, yes I was at edge and yelled and then asked for manager and was told one minute then he hung up on me. I called into customer service asked for a manager been on hold 47 minutes now keep having the same person come on the line trying to solve and at this time because the true notes aren't on there it's just getting more irritated. This same complaint will be sent to correspondent mobday with specific names as to who I spoke with becau besides all the over promising and not delivering each person had some different reason they could only give first name. Some gave phone ref number which made me feel a little better about notes but most just seemed to play what felt like "I'll see how long they'll sit on hold because they can't track back to me". I've had 2 survey calls and gave true opinion (1st one I was happy because that was before I found out it was all false promoting) then the one this week lowest and told I'd get a call to discuss. Hasn't happened. Enough venting but maybe by posing at least I'll know I'm not the only one that has this same issue.

I read that I can have iworks for free on my iPad if I own a copy for my computer. Is this correct, and how do I download it wit out being charged?

I read that I can have iworks for free on my iPad if I own a copy for my computer. Is this correct, and how do I download it without being charged?

There really is nothing more to say than what Allan has already said, but to explain just a little further, what you may have read is that once you purchase an iOS app in the app store, you do not have to purchase it again if you need to download it to another iOS device. In other words once you buy the app, you can load it onto unlimited iPhones, iPod Touches or iPads.
You must be using the same iTunes account that you originally purchased the app with in order to download it again. But as Allan said, just because you have it on your Mac does not entitle you to download it free to your iPad.

We paid the annual premium and are still being charged for the monthly.

We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?

Sara, thank you for your response. I was in touch with customer care before they contacted you to contact me. They said they could not help completely but that you should be able to. I need to cancel the $14.99 monthly charge and be refunded the $14.99 charges since I paid the annual fee. The $14.99 is a duplicate charge as I only have one form. Please advise as to how I can stop the monthly charges and receive a refund for the duplicate charges. My phone number is 931.372.7200 if you would like to speak in person. This is the transcript:
Adobe <[email protected]>
Jan 9 (3 days ago)
to Debi
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Jan 9, 2015 8:01:45 AM PST
Chat end time
Jan 9, 2015 8:28:01 AM PST
Duration (actual chatting time)
00:26:15
Operator
Sunil Kumar
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Sunil Kumar.
Sunil Kumar: Hello! Welcome to Adobe Customer Service.
Sunil Kumar: Hi Debi.
Sunil Kumar: One moment while look into the issue
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Sunil Kumar: I understand that you want the refund for the subscription which you have purchased by mistake thinking that it is a yearly subscription, right?
Debi Smith: We started with Adobe by paying $14.99 monthly. Last August, we decided to go with the annual to save money, Since that time, we have continued to be charged monthly since August - December 14.99 monthly, in error. How can I get refunded the overcharge $59.96 and stop this charge?
Debi Smith: I want to cancel the monthly $14.99 service because we have paid for the annual service. This charge should have stopped when we started the annual. Are they two different programs?
Sunil Kumar: Thank you for the information.
Sunil Kumar: Please allow me 3-4 minutes while I check your account for information and help you.
Debi Smith: k
Debi Smith: I have to leave you. Can you please email me any other questions? Otherwise, please refund the $59.96 to my credit card, stop the $14.99 charges and keep the annual subscription going, as it. My email is [email protected] and phone 931.372.7200 Thanks!
Sunil Kumar: Okay.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: I'm sorry, did I lose you?
Debi Smith: ARE YOU STILL THERE?
Sunil Kumar: Yes. Sorry for the delay.
Debi Smith: What is the status of the refund and the correction to my account?
Sunil Kumar: I'm sorry that it id not possible to provide the refund for all the charges. As you are contacting now, I can provide you the refund for the last charges.
Sunil Kumar: Will that be helpful for you?
Debi Smith: I have contact Adobe before about this and thought it was taken care of.
Sunil Kumar: Thank you for your patience.
Sunil Kumar: I check and see that I need top forward the case to our relevant team for the for the refund for the subscription.
Sunil Kumar: They'll contact you in 2-3 business days for the refund issue.
Sunil Kumar: Is that okay for you?
Debi Smith: General Info Chat start time Nov 12, 2014 3:07:00 PM EST Chat end time Nov 12, 2014 3:37:31 PM EST Duration (actual chatting time) 00:30:31 Operator Rakesh Chat Transcript info: Thank you for your patience. While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week. info: You are now chatting with Rakesh. Rakesh: Hello! Welcome to Adobe Customer Service. How are you doing today? Rakesh: Could you please elaborate your issue Rakesh: Are we still connected? Rakesh: Are we still connected? Rakesh: We have not heard from you for some time. Do you wish to continue to chat? Rakesh: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance. Rakesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye! info: Your chat transcript will be sent to [email protected] at the end of your This was an email from 11/12/14 Debi Smith: When I realized that the monthly charge wast $14.99, I paid for the annual subscription and understood that the $14.99 charges would stop and the previous one paid would be refunded. Please advise as to when the refund will be given. I purchased the annual in September and the last $14.99 charge was October 13th. My account shows that both plans are still in play and I am being charged for both. Please help as I only want the annual and the other needs to be credited.
Debi Smith: Will they email or call? I have to go now.
Sunil Kumar: They'll email you.
Sunil Kumar: Is there anything else I can help you with?
Sunil Kumar: Are we still connected?
Sunil Kumar: Since we have not heard from you for some time, we will now end this chat. Please click to chat with us again if we can be of further assistance.
Sunil Kumar: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Still being charged for 2 seats

I know you won't be able to do anything but I have to "talk" to someone.
i'm being charged for 2 memberships on a single account.
supposedly you can't get 2 cloud memberships on one adobe membership.
you are charging me for 2 and i can't get any of the idiots in India to listen to me.
"According to the EULA you ....."
This has nothing to do with the EULA!!!!!!!
they sent me one email stating that "all was being taken care of and I did not have to do anything" then
the next week i get an email "since you have not contacted us we will be dropping the investigation"
what the hell is wrong with Adobe? or is it just me you are treating like crap?
i'm about ready to quit useing Adobe products, i've been a good customer since 1988!!!
what a waste of time
don hoye

Hi Don,
I'm sorry to hear about your poor experience. I looked up your account based on your email address you use here on the forums and it appeared that you did have 2 subscriptions but one was refunded the middle of last week. I think our support tried to reach you and let you know this was the case but didn't catch you at home. Where are you seeing that you still have two subscriptions? Are you seeing 2 charges on your bank statement?
Sorry to hear about your frustration,
-Dave

Just downloaded ios 7.0.4 for my iphone4 and backed up before doing so. Now that it's been updated and restored I keep being asked to setup my iphone. When I select restore from itunes I keep getting stuck on setup iPhone. Cant get back in phone!

I backed up the phone and updated to ios 7.0.4 which took about 2 hours. Now the phone powers on and says hello in different lagnuages and says to slide to setup. I am asked to choose a network and then if I want to setup as a new iphone, restore from icloud or restore from itunes backup. When I select restore from itunes the screen says "connected to itunes". In itunes I select restore from backup however after a few seconds itunes says that it cannot restore beause there is not enough free space on the iphone. During this attempt to restore I see the home screen and my screen saver and everything for a split second, then the phone powers off.
I see in itunes that all of my photos and data are still on the phone however I cannot get into the iphone.

Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.

TS3274 I have an iPad 1 and have not had any problems until recently and now find I am continually being kicked outnofcwebsites and have to go back into them, why?

I have an iPad 1 and until recently I have not had any problems. Lately I find I am being kicked out of websites and have to start again. There does not seem to be a problem with my Internet connection as it is okay when using my laptop.

The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
Try this First... You will Not Lose Any Data...
Turn the iPad Off... ( if it isn’t already )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Turn the iPad On...
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first...

Returned HD SET TOP BOX but still being charged for it!!!!

I canceled my FIOS TV service on June 20th, and received the return kit on July 1st. I dropped off the package at my local post office on July 5th, as it was instructed on the return kit. I boxed the cable box, placed the provided shipping label, and dropped at the local post office.
A month later, I logged online to pay my monthly bill, I see that there is charged of $350.00 for unreturned set top box. So, I traced the package with the tracking number that I got from the post office.I found out that the package is still sitting at the post office that I went, even though It was a month later. I called verizon customer service center. I told the customer service representative that I returned the box. He says that I still have to pay for $350.00 because the package didn't arrive at the Verizon within 30 days of service stopped. BUT, I dropped off the package before the 30 days. I don't know what happened to the package at the post office, I never doubted that it would sit there. THAT'S NOT MY FAULT!!!! I told him that there must been mistakes at the post office. He says that I should've brought it to the local verizon center. BUT, THAT'S NOT WHAT THE RETURN KIT SAYS!!! I FOLLOWED INSTRUCTIONS AS VERIZON ASKED ME TO!! DROP OFF AT ANY LOCAL POST OFFICE!!!!!! He said he will request an investigation, and I will be notified. Now, that's 2 weeks ago...
I tried online chatting and made some other calls but, gets the same conclusion " someone will call you back" which never happened....
Meanwhile, I traced the package few times more, and it started moving after I made the phone call to verizon customer service center. Last time I traced it, it was in Greensboro, NC. So, I thought it will be all ok, once the investigator reaches me.
Guess what? Today, a package was delivered to my house... the cable box that I returned...
I called in again to explain everything again and let them know the new news, but still gives me the same answer.. "wait until notified."
so now, I don't know if I should keep this box until notified, I'm afraid if I will get charged another amount.
I'm so tire of waiting and the empty promises by Verizon. And I really don't know what to do!!
Anyone from Verizon willing to step-up and resolve this?
I have the copy of receipt from post office, and tracking details..

Hi shu0429,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

I was playing bubble witch saga yesterday and asked for bi was playing bubble witch saga yesterdayubbles then I canceled them but have still been charged for them the ID MHJS95VZLO it was for 69 p

I was playing bubble witch saga yesterday and canceled extra bubbles but have been charged for them.ID MHJS95VZLO it was for 69p

I was playing bubble witch saga yesterday and canceled extra bubbles but have been charged for them.ID MHJS95VZLO it was for 69p

I lost my i phone 4g can anyone help me in tracking my iphone or getting me back as i filed police complaint now its four months still im unable to get my i phone

i lost iphone 4 my ,im unable to find mphone can anyone help me in getting bck my iphone or able to track my phone if anyone is using this devise?
<Serial Number Edited by Host>

And after four months, even if you did have Find My iPhone set up, whoever has the iPhone now has almost certainly turned that feature off, one way or another.
Sorry, but there's nothing anyone can do. At this point you can, I'm sorry to say, probably consider your iPhone gone forever.
Regards.

HT3702 I need to get a refund on a app that I have deleted over a month ago that I was just charged for! I thought that by deleted the app and going to the app to unsubscribe that I would stop geting charged for it but I'm still being charged

I need someone to refund me my money

Hi Denise ...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Just deleting an app from a computer or device doesn't unsubscribe the auto renew function. That is the buyers respsonsibility after purchasing the app.
And, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS

Signed for $0.99 offer back in March as student. Just now finding I'm still being charged $10/mo

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