Silent Spam Filtering - No NDR to Sender / No Notification to Recipient / No Option to Release Blocked Emails / No Support Document to request for Whitelisting of Sender

Silent Spam Filtering used by iCloud is currently affecting us and our Customers. Our Customer, when sending us emails from their business domain (no presence on Global Spam Blacklists), is not able to reach us on our iCloud account and there is absolutely no sign of the email within the Inbox / Junk Folder and surprisingly no NDR to the Sender
Symantec MessageLabs used for Outbound Mail Frittering by our customer confirms the emails to be delivered to MAC Servers, but not being forwarded to us or other end users using *@icloud.com account
Delivery Report Extract:
2014-10-15 03:56:39 PM SMTP Status: OK
2014-10-15 03:56:44 PM Delivery attempt #1 (final)
2014-10-15 03:56:44 PM Recipient server: 17.158.8.68 (mx1.mail.icloud.com)
2014-10-15 03:56:44 PM Response: 250 2.5.0 Ok, envelope id [email protected]
There should be a convenient way to request Apple Support Team, for addition of the Sender to an approved list or there should definitely be a Notification to the recipient of a Blocked Email address, which should help them to identify and release such emails, at will into their Inbox and not land up losing critical Customer Communications
Cloud based Spam Filtering Solution Providers(Symantec, Microsoft and others to name a few) allows such options, as an email is now a Business Essential Document and should be securely delivered to recipients

This issue has become increasing prevalent over the last year and a half and has been covered by a number of reputable websites doing their own testing:
http://www.macworld.com/article/2029570/silent-email-filtering-makes-icloud-an-u nreliable-option.html
http://www.macworld.co.uk/news/mac/apple-censoring-icloud-emails-attachments-343 2561/
http://www.mcelhearn.com/apples-silent-email-filtering-is-just-plain-wrong/
No bounces are sent - messages are being accepted by Apple's mail servers and then filtered before they reach users inboxes. This is a pretty big deal.
dgb

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Outbreak filters (OF/VOF) released viral emails

Hello,
yestearday 24.2.2015 around 9:00 CET we were on the top of viral email attack. In less than one hour OF on the Ironport started to react on this attack. That's great. But at midnight all emails from OF quarantine from this attack was released as a clean messages. Together with OF we have a Sophos on the Ironport. Here's the log of one email:
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 matched per-recipient policy DEFAULT for inbound mail policies.
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 scanned by Anti-Spam engine CASE. Interim verdict: definitely negative.
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 scanned by Anti-Spam engine: CASE. Final verdict: Negative
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 scanned by Anti-Virus engine Sophos. Interim verdict: CLEAN
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 scanned by Outbreak Filters. Verdict: Positive
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 contains attachment '[email protected]'.
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 Virus Threat Level=3
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 contains attachment types zip
24 Feb 2015 09:24:38 (GMT +00:00)
Message 286265 quarantined to Outbreak by Outbreak Filters rule. OUTBREAK_0013689
24 Feb 2015 17:47:19 (GMT +00:00)
Message 286265 quarantined in Outbreak by Virus Outbreak Filters rule. OUTBREAK_0013699
24 Feb 2015 17:57:24 (GMT +00:00)
Message 286265 quarantined in Outbreak by Virus Outbreak Filters rule. OUTBREAK_0013689
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 released from quarantine Outbreak after 49140 seconds. Reason: rescanned.
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 released from all quarantines.
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 matched per-recipient policy DEFAULT for inbound mail policies.
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 scanned by Anti-Spam engine: CASE. Interim verdict: Negative
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 scanned by Anti-Spam engine CASE. Interim verdict: definitely negative.
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 scanned by Anti-Spam engine: CASE. Final verdict: Negative
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 scanned by Anti-Virus engine Sophos. Interim verdict: CLEAN
24 Feb 2015 23:03:38 (GMT +00:00)
Message 286265 queued for delivery.
Yesterday at 12:00 CET I reported virus to the Sophos because the virus is not recognized by Sophos. I recieved this answer:
The file(s) submitted were malicious in nature and detection will be available on the Sophos Databank shortly.
From today morning I'm going thou Ironport configuration, forums, reading best practices but I can't find any useful information what's wrong. Why OF together with Sophos released viral emails. We have an Ironports for seven years and this is my first real problem with email scanning. In fact the mail should be stopped by VOF, antispam or antivirus. There's three engines which should react. I'm shocked. I hope that I have some misconfiguration on the Ironport.
I would be happy for any idea. Thank you.
EDIT:
2x C170 with 8.5.6-092

Hello,
Sorry for the delay in my response, I sent that email before i went to bed last night.
As per your follow up.
The VOF rules can be 'checked' to a certain degree under the command
CLI > outbreakstatus
This will list a set of rules with sensory information such as unusual amounts of certain types of files, and such which can be triggered on VOF scanning.
But detailed information is kept as it's proprietary information.
Senderbase will not list the rules in full detail as if these rules were publicly available to be seen, spammers will take advantage of this and find ways around current rule sets being pushed out proactively.
The outlook add-in on your system for flagging these emails, when you do send a submission it will go to our database where our automated systems will re-classify emails based on the type of submission to the best of the automated processes abilities.
However if for some reason it cannot reclassify an email (possibly content if completely unknown) then a TAC case may be required to escalate it to the rule writing team further
But your submissions do get to us, and it is being used by the spam team from automated system to manual humans writing out rules.
Regards,
Matty

Spam filters in DMZ and Multiple Gateways

Hello All,
I am trying to set up my mail environment for redundancy including dual ISP's.
Currently using Exchange 2007 and moving to 2013 DAGS.
I have Barracuda spam filters in my 2 DMZ's
I am OK with Multiple MX Records.
I hope to not have any single point of failure.
Where I am having a problem is the Gateways on the exchange servers.
Can the servers be set up to use whatever gateway the smtp request came in from?

Hello Ed thx again.
I am familiar with the DNS MX records controlling the inbound route.
The problem i'm having is I have two ISP's the one where the gateway 192.168.10.1 which is set up on my exchange server works fine. The other ISP gateway 192.168.10.5 sends packets in but does not know how to go back out the 192.168.10.5 gateway.
Get-ReceiveConnector
PS] C:\Documents and Settings\Administrator.CCMA\Desktop>Get-ReceiveConnector
WARNING: column "Enabled" does not fit into the display and was removed.
Identity Bindings
CCMA-MSX-01\Client CCMA-MSX-01 {0000:0000:0000:0000:0000:0000:0.0.0.0:587, ...
CCMA-MSX-01\Internet {0.0.0.0:25}
CCMA-MSX-01\Internal SMTP Hosts {0.0.0.0:25}
CCMA-MSX-04\Default CCMA-MSX-04 {0000:0000:0000:0000:0000:0000:0.0.0.0:25, 0...
CCMA-MSX-04\Client CCMA-MSX-04 {0000:0000:0000:0000:0000:0000:0.0.0.0:587, ...

Can I stop Apple's spam filters restricting genuine mail messages

I suspect that a genuine e-mail has been wrongly treated as spam by Apple's internal spam filters? The item in question is an e-newsletter from a UK preserved railway company of which I am a member. The sender has checked the log files and verified that the item has been successfully sent to the correct address, but it has not arrived in my Mail account, either in the in box or the junk folder. I suspect that for some reason the Apple automatic spam filter is preventing the newsletter from reaching me. How do find out if that is the case and then tell Apple that their filter is treating genuine mail as spam, without having to pay for contact with Apple support?

It's not there either. I suspect that Apple are employing some sort of spam mail filters which come into effect before the mail reaches either my iCloud account or the mail account. In the past I have reported some persistent spam to Apple by forwarding it to [email protected] I then stopped receiving that spam, so they must be filtering it at a higher level. The e-newsletter is sent out by the railway as a bulk e-mail, so I suspect that its falling foul of Apple's filters. How can I get that message to Apple. They are causing the problem, so I don't see why I should have to pay a support fee for the privilege of telling them!

Can't configure spam filters

Hi, my father recently acquired a blackberry from the university of Granada (UGR) and i should be able to enter to http://blackberry.orange.es/ but after entering my PIN / IMEI i get an error saying i can't acces with an HTML client but directly through the blackberry, i tried this way but all i get is the configuration page of the beginning where there are no filter options whatsoever. Where and how can i configure the spam filters??
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Try finding your BIS logon page via this portal:
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
BTW -- BIS does not have a spam filter per se. What it has are filters you can create one by one -- filter out a sender address, filter out a subject line. But it is not a full spam filtration system. For that, you have to see the owners of the email service being used and see what server-level spam filtration they can offer.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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SPAM filters for the IPhone

Are there any spam filters for the IPhone?

While there is a brief comment on what sounds like the solution elsewhere in this thread, I've set up a fantastic spam filter system. Here are the details:
1) You'll need a second account with your ISP or workplace. "[email protected]"
2) Mac Mail has a great series of rules, that with some work, can produce a very clean list of real mail, and a very short list of possible "wanted" mail. In my setting, I get more than 150 mail per day, only about 10 are real. We have three accounts, collectively I'll call them "[email protected]"
3) In the rule settings, make the "last rule" to forward all messages (mail does not need you to specify which box) to "[email protected]"
4) Set mail to check your accounts every several minutes, but to not remove mail from the server for a day or more.
This allows me to see each real e-mail ONCE on my desktop, as I need it on my laptop, and when I need it on my iPhone.
The important thing to remember, is to never send any mail from "[email protected]" else it will also start collecting spam on it's own. Conversely, never check the incoming mail from "[email protected]" on your iPhone for fear of inadvertently validating the address and attracting more spam.
Hope that this helps.
Adam
PS--You windoze folks may be out of luck. The Windoze mail clients often cannot recognize mail that they've already downloaded, or be as slick with setting up rules to handle the spam.

Verizon SPAM Filtering my Outgoing email - This is unbelievable!

I pay verizon to provide access to internet access and an email address. I do not want nor did I ask for any spam filtering to be performed. HOW DARE YOU!!!!! If you spam filter my incoming .. .where are MY controls ... NOT yours!
Where do I see a listing of those emails that were filtered? You are obviously filtering my outgoing? What give you the right to do so?
I'm a sending 100's or thousands of emails a day ... NO!!!!
I sent 2 emails all day and you choose to filter them while I'm growing more and more **bleep** at the person I sent it to for not responding.
This can't be legal ... it is censorship .... I have been a loyal Verizon user since FIOS became available. I have internet, home phones, cells and TV service totaling over $400/month.
I am not going to looking into switching to AT&T and Cablevision.
I don't care if my contract is up or not ... go ahead and sue me .... I'll see you in court.
HOW DARE YOU!!!!!!!!!

If Verizon's outbound spam filter catches your outgoing message, you receive an immediate notification. You get an error message if you are using webmail or a bounceback if you are using a mail client. There is no mystery as to whether it was stopped or not.
You can find more information about how and why Verizon implements their outbound spam filtering at their Spam FAQ page, which is listed in the error you get if your message is actually blocked: http://www.verizon.net/spamfaq
If it is inbound spam filtering you are concerned with, you have the ability to turn it off on the My Account Tools page, or you can change it to save to the Spam Detector folder instead of deleting via the Mail settings section in your mailbox.
Also, this is a peer-to-peer forum. If you want to threaten/complain to Verizon, you need to do so directly. There are options on Verizon's Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

My email triggers spam filters

Most of the email I send seems to get through just fine, but email I send to a couple of people at one corporate client consistently runs afoul of their spam filters. I've tried two different addresses: gmail and my personal domain.
However: I find that if I send email from either address *via the web interface,* it gets through immediately, no problem. But if I send using Apple Mail (latest Yosemite running on a Macbook Pro), my messages to these individuals are dumped into the spam bin. (In the case of one recipient, most messages get through, but not all. In the case of the other, very few messages sent via Apple Mail get through.)
I can't figure out why this is happening, and the recipients have tried working with their tech people on a resolution, to no avail. Does anyone have any advice or insight to offer? Thanks so much!
PS--Email sent from my iPhone using the same addresses (and to the same problem recipients) seems to get through without difficulty.

It does, though they are not configurable. As to any good, it's difficult to say unless you can check caught spam against uncaught spam, and spam will differ considerably from person to person.

Spam filtering solution for iPhone and a question.

I've read a lot of posts about spam filtering for the iPhone and have yet another solution and a question. I use SpamSieve and I am not affiliated with them in any way. The nice thing about SpamSieve is that if it is the first rule in your Mail.app rule set any mail that follows has already been filtered. All you need to do then is create another rule that redirects email to what ever mail account you choose. Since my ISP allows multiple accounts, I will simply create an iPhone@myISP account.
Now the question. Is it possible to write an applescript that will turn the redirect rule on or off so that I don't have to dig into the rules section of Mail to get this done?
Thanks

Is it possible to write an applescript that will turn the redirect rule on or off so that I don't have to dig into the rules section of Mail to get this done?
not at present time

Emails from my Blackberry are getting trapped by spam filtering

It's not a consistent thing, which makes this more aggravating, but I have my work email set up on my Storm (9530), and many times, when I reply to an email that involves my co-workers, my emails get trapped by our online spam filtering. Both my work email, as well as the "bis" Blackberry information has been added to the "whitelist", but these emails still have occasion to be trapped.
Can someone please help me get to the bottom of what is being embedded in the source header information from these emails that might be causing this problem?
I've noticed this is true of other emails originating from BlackBerry phones, regardless of the carrier.
Thank you.

Hi and Welcome to the Forums!
I'm thinking that you need to work with your SPAM filtration vendor...all of the header information is fully visible to an administrator who traps one of the captured emails. They need to compare that trapped email to the rules they have in their SPAM filter. I pretty much doubt that anyone "out here" could possibly have the level of access required to do any meaningful diagnostics. Unless I misunderstand your request...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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How do I make a wild card for spam filters

I get a lot of spam and I am trying to create one daily filter to catch the domains that use multiple prefixes....... @comtaff.us.
Do I add any values in front of the @ as a catch all? Is there any other reading on setting Mail's spam filters?
Cheers.

That's not really a Firefox issue; but here's a list of birthday car websites: http://email.about.com/od/birthdaygreetingcards/tp/birthday_e_card.htm

Upgraded to 10.7.5, and my spam filtering doesn't appear to work well in Mail

Sometimes it will put the spam in the Spam folder, and sometimes it won't. Is there any way to force it to always put spam in the spam folder automatically?
Is 10.8.5 or higher any better at spam filtering than 10.7.5?
Yes, I have 10.9.2 on one machine, but have not had a chance to upgrade all the machines.

It is desperately critical to delete all existing PSE preferences when you upgrade OS X. How did you do the upgrade? Did you just install it over your previous system, or did you do an erase install and then migrate back your programs and data?

When is iCloud going to fix there SPAM filters already?! Why is there not an Allow list in iCloud?!

When is iCloud going to fix there SPAM filters already?
! I have received 3 consecutive emails from the same domain although I marked the first one to arrive as SPAM. Truth be told none of them should get through. Why is there not an Allow list in iCloud?!

They say it can take up to 15 minutes for the SPAM filters to start working after you mark them as SPAM but I was receiving these at a greater than 15 minute interval.
Don't they do an MX record check on these emails to check if they are SPAM?
My guess is Apple has hired a 3rd party business to do SPAM scanning before the SPAM ever gets to Apple. They need to get on them.

Mail spam filters stopped working

About 2 weeks ago, I started getting a lot more spam than before. Looking closer, I saw that messages very similar to the new wave of spam were previously moved to the junk folder, but the new junk stayed in my inbox instead.
The same day I started getting more spam, my wife complained of having the exact same problem. We're using different computers, different OS versions (10.8 vs. 10.9). I could understand if some spammers managed to avoid being flagged, but not all of them on the same day! Is there a server that Apple checks against that went down?

It's possible that Apple's spam filters need updating. I use SpamSieve. You might give it a try. Has a demo.
http://c-command.com/spamsieve/

How can I turn off spam filtering in iCloud?

How can I turn off spam filtering in iCloud?

Hi ..
Check out this article > iOS 6: Using Lost Mode

Silent Spam Filtering - No NDR to Sender / No Notification to Recipient / No Option to Release Blocked Emails / No Support Document to request for Whitelisting of Sender

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