Skype taking money I did not authorise

Anyone else had this issue? I authorised one £10 credit to my account (and have only used £3.00) but all of a sudden Skype are taking exactly £7.46 from my bank account (3x so far) that I did not authorise and it's not even appearing in my Skype account!!!!! what --- are these guys playing at, I can see other comments on this issue but can't even contact this --- company!!!!! Where is your SIMPLE customer service contact detail.... Microsoft!!!!!
Edited to conform with the Community Guidelines

wepissed wrote:
I was too nice to take there servay, about a new way that skype could [take advantage of] US, and they HIT my account three times on three days. And you know there is NO-ONE to talk to, to correct this issue. And they DO_NOT give refunds. They get our money and run......
Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
wepissed wrote:
I was too nice to take there servay, about a new way that skype could [take advantage of] US, and they HIT my account three times on three days. And you know there is NO-ONE to talk to, to correct this issue. And they DO_NOT give refunds. They get our money and run......
Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

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I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you hav

I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

Skype company has cashed the money but did not del...

We have ordered a package - 800 min to China in one month - we have received the invoice and Skype has informed us that now the package is active. This sounds all very good but however we don't see any active subscription for China 800 min in one month on our computer.
They has just picked up the money and did not deliver the goods.
There is no way we can contact the skype company and complain

Hello,
Due to the time it can take for some transactions to be processed, we charge your bank or PayPal account three days in advance to ensure prompt delivery of your subscription. You don’t lose these three days: your subscription is still valid for the full period that you sign up for (one, three or 12 months).
Although the recurring payment is taken three days in advance to avoid possible delays, your subscription minutes are reset based on the initial purchase date and time.
Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

Return it. If you can't return it, turn it over to the police and consider this a life lesson.

A purchase has gone through my account when I did not authorise it.

A purchase of 4 games has gone through my account. I did not buy these 4 games - I don't want them. How do I delete these items and get my money back.

Would love to do the things you suggest BUT the itunes credit were purchased using cash to buy an itune card and can't find the right number to ring itunes support - I have tried to do it on line but they are asking me questions about my account which I would not have a clue how to answer - I have changed my password.

A Skype account that I did NOT sign up for and can...

I received an email from [email protected] about a Skype account that had been created under said email address. I have a Skype account that I've had for a year under my primary email, and I never made a second account. Moreover, when I provide the email to obtain the password, I receive the email and the temporary password token, but both the automatic link and the code to manually enter bring up a message saying that the code is "not valid."
How can I access/delete this account that exists under an email address of mine that I did not create?

report that account to [email protected], and request to unlink your email from that unauthorized account.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

TOOK MY MONEY BUT DID NOT UPGRADE

I WAS TRYING TO UPGRADE MY ACCOUNT TO A STUDEN PREMIUM ACCOUNT SO I ENTERED IN MY CREDIT CARD INFORMATON WHICH I DO NOT SAVE INTO THE SITE THEN I HAD TO ENTER IN MY STUDENT INFORMATION ONLY TO FIND OUT STUPID SPOTIFY DOES NOT DO VERIFICATION BY COLLEGE EMAIL BUT SOME OTHER CRAPPY WAY! MY COLLEGE WAS NOT LISTED AND IT IS THE SUMMER SO I DO NOT HAVE INFORMATION TO USE TO VERIFY I AM A COLLEGE STUDENT NOR DOES MY COLLEGE ID HAVE A DATE ON IT. SO DO TO THIS I DID NOT FINISH MY SIGN UP BUT SPOTIFY STILL TOOK MONEY OUT OF MY ACCOUNT! SINCE I DID NOT GET A RECIEPT OR CONFIRMATION CUSTOMER SERVICE IS TELLING ME THEY DID NOT TAKE MONEY OUT OF MY ACCOUNT. THIS IS NOT TRUE! AND FOR THEM TO SAY THEY DID NOT TAKE MY MONEY IS DISGUSTING. THE PROOF IS MY BANK STATEMENT!!!!! JUST BECAUSE YOU DIDN'T SEND ME A RECIEPT DOES NOT MEAN YOU DID NOT TAKE MONEY FROM ME IN THE FIRST PLACE. THEN THEY ARE BLAMING ME SAYING I MUST HAVE ANOTHER ACCOUNT! NO I DO NOT! I SIGN IN WITH FACEBOOK ONLY. IF I DO NOT GET MY MONEY BACK I WILL BE EXTREMELY PISSED OFF. YOU WOULD THINK THE LEAST THEY WOULD DO IS BE LIKE WELL IF YOU PAID LET US UPGRADE YOU. I WANT MY MONEY BACK!

Hi I'm sure we can sort out what's happened here. What date was the charge for how much? You don't have a recent charge on the account you're contacting us with.
This means you might have a second account with us. Please respond to that case you have open with us listing all email addresses you may have registered an account with. I'm sure our team can continue helping from there, thanks!

Skype taking money

I just logged onto my internet banking and realised Skype had taken roughly 8 pounds for something. I havent done any payments or anything. In my payment history this sum is nowhere to be found.
In addition, I paid 10pounds into my account a while ago (taken from my account) but I was never able to make any calls or anything, so now I'd like that money back.
Where/who should I turn to?
kind regards, Martin

Hi, Benjo2014, and welcome to the Community,
This sounds like a recurring subscription; check all of your accounts (in the case that you may have more than one active Skype account) for evidence of an active subscription that needs to be cancelled. As this FAQ notes, subscriptions renew automatically by default:
https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
This FAQ explains how to cancel a subscription:
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Here is a link to the instruction on how to contact Skype Customer Service for assistance and to request a refund:
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Trial ended, Skype took money early, canceled NOT ...

Firstly I signed up for skype premium.
I write the dates in my diary so I can cancel
Skype takes my payment 3 days early.
(I accept this and cancle agreement.)
Agreement is cancaled but my useage is valid till end of May.
I just tried to call some one and SKYPE wants me to sign up to premium OR do pay as you go ?????
Please help as I am very unhappy

contact customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT201303 Please cancel any order done by mistake from your store and credit the money I did not downlaod any of these songs which was hit by mistake .Thanks

I have clicked on some item by mistake and I was charged. I have not downloaded any of them.
Please canecl these transaction and credit the money.
Thanks
<E-mail Edited by Host>

These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your email address from your post.
All purchases are considered final (whether downloaded or not), but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
<Email Edited by Host>

Skype number ordered, I did not request it

I have had three emails in the past couple of hours saying that I have ordered three different skype numbers? I have done no such thing and want the charges removed from my account.

i'm seeing two possibilities here ; (1) the emails you received could be fake or phishing emails (2) or your account may have been hacked.
for now, I suggest that you immediately change your password, then contact customer service for further assistance;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Billed $24 for renewal. But I did not renew.

Hi,
3months ago, I purchased an online phone number for $24.
Fast forward 2months and 2x days, and I've just billed another $24 for the service.
I did not authorise a subscription. Furthermore, My app clearly askes if I want to 'renew' the service.
Skype, can you please address my problem, I have tried desperately to undo the problem and get a refund, but to no avail.

You can re-download content purchased from the app store using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the app store using the purchased option which is revealed by tapping the updates option at the bottom of the screen of the App store app on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

HT204266 my 3 year old has made purchases i did not know about, help?

I have just recieved my invoice and was expecting it to be about £3 as i purchased little one some upgrades on a car wash app. Shocked to find its £13 and purchases that i did not authorise!! how has this happened and what do i do??

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they are in-app purchases on a device then you can turn them off on it via Settings > General > Restrictions > In-App Purchases 'off' - and, depending upon the iOS version on it, you might have a Require Password setting on the Restrictions screen which you can set to 'Immediately' (the default is a 15 minute period during which it doesn't need re-entering.
If the purchases were done on your computer's iTunes then the same 15 minute period for passwords applies, but you can log out of your account via the Store > Sign Out menu option.

I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account?

I tried to download a movie on my iPod touch but due to limited space, it did not download. Then, I checked my credit card online, and I found the money was already taken. How will I get it to download on another device with the same account? Also, I was wondering why they took my money even when it did not finish downloading let alone get downloaded?

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

So im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

so im trying to buy logic pro and just recently put enough money in gift cards on my account but every time i click buy app and go to billing info and then click ok it just shoots me to the first screen and did not charge for app how can i buy it ?

This may sound stupid, but I'm gonna throw it out there anyway. Is it possible, that if I have enough junk on my desktop it might disrupt the signal? It seems odd, but it kind of looks like my signal is strong and relatively steady now that I've cleaned my desktop. I do tend to get very cluttered. I use a lot of reference images and save text clippings to use later... it just piles up very quickly.
So, I wonder if all that extra effort my system has to do keeping up with the junk might have something to do with the drop outs?

Skype taking money I did not authorise

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