Skype taking money

Question

I just logged onto my internet banking and realised Skype had taken roughly 8 pounds for something. I havent done any payments or anything. In my payment history this sum is nowhere to be found.
In addition, I paid 10pounds into my account a while ago (taken from my account) but I was never able to make any calls or anything, so now I'd like that money back.
Where/who should I turn to?
kind regards, Martin

Answer 1

Hi, Benjo2014, and welcome to the Community,
This sounds like a recurring subscription; check all of your accounts (in the case that you may have more than one active Skype account) for evidence of an active subscription that needs to be cancelled.  As this FAQ notes, subscriptions renew automatically by default:
https://support.skype.com/en/faq/FA10414/how-do-subscriptions-work
This FAQ explains how to cancel a subscription:
https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Here is a link to the instruction on how to contact Skype Customer Service for assistance and to request a refund:
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
Regards,
Elaine
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