Slow DSL since Fios comes to town

I've seen lots of complaints about slow DSL.
My DSL was always fine.  No problems.
Then FIOS came to town.  Suddenly, DSL is a drag.  Lot's of internet lag.  Esspecially in the evening hours.
Again, this was never a problem until FIOS
I smell corporate greed and it stinks.  I would never buy FIOS just because of this LAME Verizon business practice!!

Please perform trace route, as many times as you need to, and post them.
For example if on Windows XP..
a) Go to Start -> Run.
b) Type in cmd and press enter.
c) Type in tracert and then the IP Address or domain name that you want to trace route to, and press enter.
google.com for example of a domain name.
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Similar Messages

  • DSL contract changes not possible since FIOS is available?

    I've been a Verizon DSL customer for 4-5 years. Only the 1.5Mbps is available to us. FIOS became available shortly after I signed for DSL. For the past year (or 2?), I've been considering moving out of state, as a result, I've been on the monthly plan (~$39/month). Yesterday I called Verizon because I wanted to see what the current DSL prices were (768Kbps service and the yearly price for the 1.5Mbps service) and if maybe the 3Mbps service had become available. To my surprise, I was told that I could not make any change to my DSL service since FIOS was available..... Now, I would love to need FIOS, but I can not justify the price for that cool toy when I don't even benefit from/use in full the 1.5Mbps DSL service....
    Is this everybody's experience? Is that a new move for Verizon to try to pay for the fiber optic infrastructure they laid down? I mean, this is not something I asked them to do.... I'd rather have them go with faster DSL speed instead of fiber (that's what they have in other countries, ADSL 20 or 30Mbps) rather than not provide me a choice.... I've been a loyal customer and feel cheated. As much as I hate it, I'll have to look at what the cable company now offers since every dollar spent counts.
    I'm probably a bad customer for all players involved (cheapest phone service, cheapest TV service, not cheapest DSL service).

    When I moved in Auguest I had no problem getting the current DSL at my new place. I flat out told them if they said I had to have FIOS I would go to Comcast. Maybe you got someone new or something. I would try again. If you don't get the answer you want talk to a supervisor and if you still don't get the answer you want they have a line for people who have been unable to resolve issues through those normal channels. It is in the phone book. I have used it before. Good luck. I hope you are able to work it out.

  • Super Slow DSL Speeds

    I have been without internet for a week.  Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds.  0.36 dowload & 0.54upload.
    I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda.  There is something else going on here and need to figure out if it is with the modem itself or the line.  All the line tests the tech support people have done come back normal.
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    The speed from the modem itself is listed as: 
    Speed(Down/Up):
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    I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc.  In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help. 
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    I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday).  Verizon went under the house and fixed the line, phone & internet came back on.  When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week).  Did that, got onto websites but connection is extermely slow and I am at my wits end.
    I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour. 
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    I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
    This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem.  No time frame was given for when this repair would take place.  My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire.  Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
    We called in the morning, only again to be given no time frame for the repair.  My father again waited all day, this time no one showed up.  Even after he called 3 x's that day trying to get information on when the tech would be there....
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    Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless.  My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years.  I don't want to spend one more day waiting for  repair man who may or may not show up.  I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well. 
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  • I've had it with slow DSL

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    I'm in Baltimore and there is no Fios.  Talk about sick of the slow DSL.  That's an understatement.  I am stuck with using my Smartphone to connect to the internet.  So much so.. that in a few days I've used the data plan I have up to 95%.  I am sick of Verizon.  
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  • Ridiculously slow DSL

    constantly very slow DSL, esp with my wireless items...so wasted almost $100 buying cat5e cables to reach these items and still horrible connection.  Speedtest just run shows 1.69mbps download and .58 upload speeds while using the cat5e cable, yet I am paying for 3-7mbps.  I NEVER get better than maybe 2.5 to 2.8, have constant buffering issues when trying to stream even little video clips. what is the problem and when will something be done about this poor service? guess I might as well return all these cables since they have not helped at all...

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    Problem description:
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    EtreCheck version: 2.1.8 (121)
    Report generated February 16, 2015 at 2:35:55 PM PST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (21.5-inch, Late 2009) (Technical Specifications)
        iMac - model: iMac10,1
        1 3.06 GHz Intel Core 2 Duo CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                Empty  
            BANK 1/DIMM0
                Empty  
            BANK 0/DIMM1
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM1
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        NVIDIA GeForce 9400 - VRAM: 256 MB
            iMac 1920 x 1080
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 11 days 19:34:2
    Disk Information: ℹ️
        ST3500418ASQ disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 60.76 GB (15.30 GB free)
            Macintosh HD (disk1) / : 438.11 GB (351.62 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 438.49 GB Online
        HL-DT-ST DVDRW  GA11N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple Internal Memory Card Reader
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        hp officejet 4200 series
        Apple Computer, Inc. IR Receiver
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.accountsd.plist
        [killed]    com.apple.AirPlayUIAgent.plist
        [killed]    com.apple.bird.plist
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudd.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.coreservices.uiagent.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.iconservices.iconservicesagent.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.pluginkit.pkd.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.recentsd.plist
        [killed]    com.apple.secd.plist
        [killed]    com.apple.security.cloudkeychainproxy.plist
        [killed]    com.apple.spindump_agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        19 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.coresymbolicationd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.diagnosticd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.iconservices.iconservicesagent.plist
        [killed]    com.apple.iconservices.iconservicesd.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.periodic-monthly.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.sandboxd.plist
        [killed]    com.apple.softwareupdate_download_service.plist
        [killed]    com.apple.spindump.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        20 processes killed due to memory pressure
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.GoodShop.updater.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
        Google Earth Web Plug-in: Version: 5.2 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.2.4 [Click for support]
        RealPlayer Plugin: Version: Unknown [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        DivXBrowserPlugin: Version: 2.0 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
        VSeeHelper: Version: VSeeHelper 1.0.0.0 - SDK 10.8 [Click for support]
    Safari Extensions: ℹ️
        avast! Online Security
        Goodshop app
    3rd Party Preference Panes: ℹ️
        DivX  [Click for support]
        Flip4Mac WMV  [Click for support]
        MacFUSE  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 438.11 GB Disk used: 86.50 GB
        Destinations:
            Backup [Local]
            Total size: 159.70 GB
            Total number of backups: 3
            Oldest backup: 2014-11-24 05:20:18 +0000
            Last backup: 2015-02-01 03:04:02 +0000
            Size of backup disk: Too small
                Backup size 159.70 GB < (Disk used 86.50 GB X 3)
    Top Processes by CPU: ℹ️
             8%    WindowServer
             5%    DashboardClient
             3%    mds
             2%    launchd
             0%    ocspd
    Top Processes by Memory: ℹ️
        64 MB    WindowServer
        52 MB    thunderbird
        34 MB    mds
        34 MB    Mail
        30 MB    mds_stores
    Virtual Memory Information: ℹ️
        654 MB    Free RAM
        834 MB    Active RAM
        777 MB    Inactive RAM
        903 MB    Wired RAM
        102.49 GB    Page-ins
        1.46 GB    Page-outs
    Diagnostics Information: ℹ️
        Standard users cannot read /Library/Logs/DiagnosticReports.
        Run as an administrator account to see more information.

    Hi Linc!  Sorry for the delay.  Here is the information:
    Start time: 16:48:08 02/28/15
    Revision: 1241
    Model Identifier: iMac10,1
    System Version: OS X 10.10.2 (14C109)
    Kernel Version: Darwin 14.1.0
    Time since boot: 10 days 21:04
    UID: 502
    SerialATA
        ST*******ASQ                          
    USB
        officejet 4200 series (Hewlett Packard)
    Bluetooth
        Apple Wireless Mouse
    FileVault 2: On FileVault master keychain appears to be installed
    FileVault 1: On
    I/O wait time (ms/s)
        launchd (UID 0): 53
    Font issues: 40
    Firewall: On
    System caches/logs
        1987 MB: /System/Library/Caches/com.apple.coresymbolicationd/data
    Diagnostic reports
        2015-01-31 SecurityAgent crash
        2015-02-01 2BUA8C4S2C.com.agilebits.onepassword4-helper crash
        2015-02-01 IMDPersistenceAgent crash
        2015-02-01 secd crash
        2015-02-20 Inkjet7 crash
        2015-02-28 IMDPersistenceAgent crash
        2015-02-28 secd crash x2
    Kernel log
        Feb 23 07:06:08 Failed to get hibernate image filename
        Feb 23 17:07:05 Failed to get hibernate image filename
        Feb 24 07:06:05 Failed to get hibernate image filename
        Feb 24 17:47:13 Failed to get hibernate image filename
        Feb 24 18:31:50 IOAudioStream[0xffffff802df40400]::clipIfNecessary() - Error: counted 1 clip more than one buffer ahead errors.
        Feb 24 19:14:41 Failed to get hibernate image filename
        Feb 24 20:56:40 Failed to get hibernate image filename
        Feb 24 22:14:14 Failed to get hibernate image filename
        Feb 24 22:38:31 Failed to get hibernate image filename
        Feb 25 06:58:23 Failed to get hibernate image filename
        Feb 25 17:40:53 Failed to get hibernate image filename
        Feb 25 21:04:27 Failed to get hibernate image filename
        Feb 25 21:31:52 Failed to get hibernate image filename
        Feb 26 07:03:06 Failed to get hibernate image filename
        Feb 26 17:06:59 Failed to get hibernate image filename
        Feb 27 06:58:56 Failed to get hibernate image filename
        Feb 27 17:02:56 Failed to get hibernate image filename
        Feb 27 19:17:20 Failed to get hibernate image filename
        Feb 27 23:04:12 Failed to get hibernate image filename
        Feb 28 10:09:19 Failed to get hibernate image filename
        Feb 28 13:07:21 Failed to get hibernate image filename
        Feb 28 14:08:38 Failed to get hibernate image filename
        Feb 28 15:11:16 Failed to get hibernate image filename
        Feb 28 16:18:21 msdosfs_fat_uninit_vol: error 6 from msdosfs_fat_cache_flush
        Feb 28 16:29:32 Failed to get hibernate image filename
    System log
            label = "2.5.4.3";
            "localized label" = "2.5.4.3";
            type = string;
            value = "courier.sandbox.push.apple.com";
        Feb 28 16:30:55 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
        Feb 28 16:31:09 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8424]
        Feb 28 16:31:44 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8433]
        Feb 28 16:32:36 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:34:16 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:38:37 WindowServer disable_update_timeout: UI updates were forcibly disabled by application "1Password mini" for over 1.00 seconds. Server has re-enabled them.
        Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
        Feb 28 16:38:49 WindowServer WSGetSurfaceInWindow : Invalid surface 769181205 for window 4518
        Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
        Feb 28 16:38:56 WindowServer WSGetSurfaceInWindow : Invalid surface 1023641180 for window 4522
        Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
        Feb 28 16:39:06 WindowServer WSGetSurfaceInWindow : Invalid surface 1058035653 for window 4525
        Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
        Feb 28 16:39:22 WindowServer WSGetSurfaceInWindow : Invalid surface 996085260 for window 4530
        Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
        Feb 28 16:39:33 WindowServer WSGetSurfaceInWindow : Invalid surface 1034343505 for window 4534
        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:39:39 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
        Feb 28 16:46:20 apsd Failed entitlement check 'com.apple.private.aps-connection-initiate' for ManagedClientAgent[8979]
        Feb 28 16:49:02 loginwindow ERROR | __50-[MCXDLauncher(Private) startNetworkChangeThread:]_block_invoke | Unable to GetMCXAgentPort
    Daemons
        com.apple.AccountPolicyHelper
        com.apple.AssetCacheLocatorService
        com.apple.CodeSigningHelper
        com.apple.MobileFileIntegrity
        com.apple.awdd
        com.apple.backupd-auto
        com.apple.cache_delete
        com.apple.coresymbolicationd
        com.apple.ctkd
        com.apple.diagnosticd
        com.apple.emond.aslmanager
        com.apple.iconservices.iconservicesagent
        com.apple.iconservices.iconservicesd
        com.apple.ifdreader
        com.apple.installd
        com.apple.installer.osmessagetracing
        com.apple.nehelper
        com.apple.networkd_privileged
        com.apple.nsurlsessiond_privileged
        com.apple.nsurlstoraged
        com.apple.periodic-daily
        com.apple.periodic-monthly
        com.apple.periodic-weekly
        com.apple.sandboxd
        com.apple.secinitd
        com.apple.security.syspolicy
        - status: -15
        com.apple.softwareupdate_download_service
        com.apple.softwareupdated
        com.apple.spindump
        com.apple.sysmond
        com.apple.systemstatsd
        com.apple.tccd.system
        com.apple.watchdogd
        com.apple.wdhelper
        org.cups.cupsd
    Agents
        2BUA8C4S2C.com.agilebits.onepassword4-helper
        com.adobe.ARM.UUID
        com.apple.AirPortBaseStationAgent
        com.apple.imdpersistence.IMDPersistenceAgent
        - status: -10
        com.apple.secd
        - status: -10
    User crontab
        59 16 * * 7 /Applications/MacScan\ 2/MacScan.app/Contents/MacOS/MacScan -autoscan YES
    Firefox extensions
        Mozilla Firefox hotfix
    Widgets
        iCal
    iCloud errors
        cloudd 7
        comapple.InputMethodKit.UserDictionary 2
        CallHistorySyncHelper 1
    Continuity errors
        sharingd 1
    Restricted files: 174
    Lockfiles: 30
    High file counts
        Desktop: 54
    Accessibility
        Scroll Zoom: On
    Contents of /System/Library/Security/authorization.plist
        - mod date: Oct  9 02:17:00 2014
        - checksum: 2720110640
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1850 more line(s)
    Contents of /private/etc/authorization.deprecated
        - mod date: Oct 25 13:37:39 2014
        - checksum: 842352627
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>comment</key>
        <string>The name of the requested right is matched against the keys.  An exact match has priority, otherwise the longest match from the start is used. Note that the right will only match wildcard rules (ending in a ".") during this reduction.
        allow rule: this is always allowed
        &lt;key&gt;com.apple.TestApp.benign&lt;/key&gt;
        &lt;string&gt;allow&lt;/string&gt;
        deny rule: this is always denied
        &lt;key&gt;com.apple.TestApp.dangerous&lt;/key&gt;
        &lt;string&gt;deny&lt;/string&gt;
        user rule: successful authentication as a user in the specified group(5) allows the associated right.
        The shared property specifies whether a credential generated on success is shared with other apps (i.e., those in the same "session"). This property defaults to false if not specified.
        The timeout property specifies the maximum age of a (cached/shared) credential accepted for this rule.
        The allow-root property specifies whether a right should be allowed automatically if the requesting process is running with uid == 0.  This defaults to false if not specified.
        See remaining rules for examples.
        </string>
        <key>rights</key>
        <dict>
        <key></key>
        <dict>
        <key>class</key>
        <string>rule</string>
        <key>comment</key>
        ...and 1013 more line(s)
    Contents of /private/etc/pam.d/prl_disp_service
        - mod date: Mar  5 03:24:01 2010
        - checksum: 1160556194
        auth       required       pam_nologin.so
        auth       optional       pam_afpmount.so
        auth       sufficient     pam_securityserver.so nullok
        auth       sufficient     pam_unix.so  nullok
        auth       required       pam_deny.so
        account    required       pam_permit.so
        password   required       pam_deny.so
        session    required       pam_permit.so
        session    optional       pam_afpmount.so
    Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
        - mod date: Mar  5 03:24:01 2010
        - checksum: 2633576920
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
        auth       optional       pam_krb5.so
        auth       optional       pam_mount.so
        auth       sufficient     pam_serialnumber.so serverinstall legacy
        auth       required       pam_opendirectory.so
        account    required       pam_nologin.so
        account    required       pam_opendirectory.so
        password   required       pam_deny.so
        session    required       pam_launchd.so
        session    required       pam_uwtmp.so
        session    optional       pam_mount.so
    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist
        - mod date: Aug  1 17:37:19 2012
        - checksum: 408149527
        <?xml version="1.0" encoding="UTF-8"?>
        <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
        <plist version="1.0">
        <dict>
        <key>Label</key>
        <string>com.adobe.ARM.UUID</string>
        <key>ProgramArguments</key>
        <array>
        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>12600</integer>
        </dict>
        </plist>
    Applications
        /Applications/Acrobat 6.0 Professional/Acrobat 6.0.2 Professional.app
        - N/A
        /Applications/Acrobat 6.0 Professional/Acrobat Distiller 6.0.2.app
        - com.adobe.distiller
        /Applications/Adobe/Acrobat.com.app
        - com.adobe.mauby.UUID.1
        /Applications/Adobe/Adobe Help.app
        - chc.UUID.1
        /Applications/Bible Explorer 4.app
        - com.BE8.wordsearchbible.corp
        /Applications/DivX Converter.app
        - N/A
        /Applications/DivX Player.app
        - com.divx.DivX_Player
        /Applications/DivX/DivX Community.app
        - com.spritec.DVD
        /Applications/DivX/DivX Products.app
        - com.spritec.DVD
        /Applications/DivX/DivX Support.app
        - com.spritec.DVD
        /Applications/DivX/Uninstall DivX for Mac.app
        - com.divxinc.uninstalldivxformac
        /Applications/FOX News Live.app
        - FoxPlayerAIR.UUID.1
        /Applications/Flip4Mac/WMV Player.app
        - net.telestream.wmv.player
        /Applications/Garmin Express.app
        - com.garmin.renu.client
        /Applications/Garmin WebUpdater.app
        - com.garmin.WebUpdater
        /Applications/Hewlett-Packard/HP Image Edit.app
        - com.hp.hpimageedit
        /Applications/Hewlett-Packard/HP Image Print.app
        - com.hp.photo.imageprint
        /Applications/Hewlett-Packard/HP Image Zone.app
        - com.hp.imagezone
        /Applications/Hewlett-Packard/HP Instant Share.app
        - com.hp.photo.instantshare
        /Applications/Hewlett-Packard/HP Panorama Stitching.app
        - com.hp.PanoramaStitching
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP E-mail Portal/HP E-mail Portal
        - N/A
        /Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app
        - com.hp.director.docker
        /Applications/Hewlett-Packard/HP Software Update.app
        - com.hp.softwareupdate
        /Applications/Hewlett-Packard/HP Uninstaller
        - N/A
        /Applications/Karaoke Maker/Audacity.app
        - net.sourceforge.audacity
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute
        - com.macromedia.Contribute
        /Applications/Macromedia Studio 8/Macromedia Contribute 3/Contribute/Contents/MacOS/Contribute
        - N/A
        /Applications/Macromedia Studio 8/Macromedia Dreamweaver 8/Dreamweaver 8
        - com.macromedia.Dreamweaver
        /Applications/Macromedia Studio 8/Macromedia Extension Manager/Extension Manager.app
        - com.macromedia.ExtensionManager
        /Applications/Macromedia Studio 8/Macromedia Fireworks 8/Fireworks 8.app
        - com.macromedia.fireworks
        /Applications/Macromedia Studio 8/Macromedia Flash 8 VideoEncoder/Flash 8 Video Encoder.app
        - com.macromedia.FLVEncoder
        /Applications/Macromedia Studio 8/Macromedia Flash 8/Flash 8.app
        - com.macromedia.flash.8
        /Applications/Microsoft AutoUpdate.app
        - com.microsoft.autoupdate
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer
        - com.MindVision.VISEX
        /Applications/Microsoft Office 2004/Additional Tools/Handheld Sync Installer/Contents/MacOSClassic/Handheld Sync Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Microsoft Language Register/Microsoft Language Register
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remote Desktop Connection/Remote Desktop Connection
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/Additional Tools/Windows Media Installer/Contents/MacOS/Windows Media Installer
        - N/A
        /Applications/Microsoft Office 2004/MSN Messenger.app
        - Microsoft/com.microsoft.Messenger
        /Applications/Microsoft Office 2004/Microsoft Entourage
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Excel
        - N/A
        /Applications/Microsoft Office 2004/Microsoft PowerPoint
        - N/A
        /Applications/Microsoft Office 2004/Microsoft Word
        - N/A
        /Applications/Microsoft Office 2004/Office/Alerts Daemon.app
        - Microsoft/com.microsoft.AlertsDaemon
        /Applications/Microsoft Office 2004/Office/Database Utility
        - N/A
        /Applications/Microsoft Office 2004/Office/Equation Editor
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Cert Manager.app
        - com.microsoft.certmgr
        /Applications/Microsoft Office 2004/Office/Microsoft Clip Gallery
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Database Daemon
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Error Reporting.app
        - com.microsoft.error_reporting
        /Applications/Microsoft Office 2004/Office/Microsoft Graph
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Office Notifications
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Query
        - N/A
        /Applications/Microsoft Office 2004/Office/Microsoft Sync Services.app
        - com.microsoft.entourage.syncservices
        /Applications/Microsoft Office 2004/Office/Organization Chart
        - N/A
        /Applications/Microsoft Office 2004/Office/Project Gallery Launcher
        - N/A
        /Applications/Open XML Converter.app
        - com.microsoft.OfficeConverter
        /Applications/OpenOffice.app
        - org.openoffice.script
        /Applications/Quicken 2007/Quicken 2007
        - com.intuit.quicken
        /Applications/Quicken 2007/Quicken 2007/Contents/MacOS/Quicken 2007
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer
        - com.intuit.ero
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Emergency Records Organizer/Contents/MacOSClassic/Emergency Records Organizer
        - N/A
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Home Inventory.app
        - com.intuit.HomeInventory
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Backup Utility.app
        - com.intuit.quicken.dotmac
        /Applications/Quicken 2007/Quicken 2007/Contents/SupportApps/Quicken Scheduler
        - N/A
        /Applications/RealPlayer Converter.app
        - com.real.converter
        /Applications/RealPlayer.app
        - com.RealNetworks.RealPlayer
        /Applications/TorBrowser.app
        - N/A
        /Applications/Utilities/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app
        - "com.Adobe.ESD.AdobeUpdaterApplication"
        /Library/Application Support/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /Library/Application Support/DivX/DivXUpdater.app
        - com.divx.DivXUpdater
        /Library/Application Support/Hewlett-Packard/Software Update/HP Rules Processor.app
        - com.hp.rulesprocessor
        /Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app
        - com.hp.HPScheduler
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater
        - N/A
        /Library/Application Support/Hewlett-Packard/Software Update/HP Software Updater/Contents/MacOS/HP Software Updater
        - N/A
        /Library/Application Support/Microsoft/HV1.0/Microsoft Help Viewer.app
        - com.microsoft.helpviewer
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Charts.app
        - com.microsoft.openxml.chartconverter.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Excel.app
        - com.microsoft.openxml.excel.app
        /Library/Application Support/Microsoft/Office Converter Support/Open XML for Word.app
        - com.microsoft.openxml.word.app
        /Library/Application Support/Microsoft/Office Converter Support/pptfc.app
        - com.microsoft.openxml.powerpoint.app
        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
        - com.microsoft.silverlight.sllauncher
        /Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app
        - com.apple.ScriptEditor.id.cocoa-applet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app
        - com.apple.ScriptEditor.id.droplet-with-settable-properties-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app
        - com.apple.ScriptEditor.id.file-processing-droplet-template
        /Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app
        - com.apple.ScriptEditor.id.image-file-processing-droplet-template
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/flashplayer
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_burn_cd.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_export_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_import_images.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_panorama_stitch.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_folders.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_edit.app
        - N/A
        /Library/Documentation/Help/HP Photo and Imaging Help/shrd/fscommand/c_use_image_print.app
        - N/A
        /Library/Documentation/User Guides and Information.localized/Apple Hardware Test Read Me.app
        - com.apple.AppleHardwareTestReadMe
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app
        - com.adobe.air.ApplicationInstaller
        /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app
        - com.adobe.air.Template
        /Library/Image Capture/Scripts/Import and View with iPhoto.app
        - com.hp.iPhoto.icautotask
        /Library/Parallels/Parallels Mounter.app
        - com.parallels.server.mounter
        /Library/Printers/hp/Fax/fax.backend
        - com.hp.fax
        /Library/Printers/hp/Fax/rastertofax.filter
        - com.hp.rastertofax
        /Library/Printers/hp/cups/filters/commandtohp.filter
        - com.hp.print.cups.filter.commandtohp
        /Library/Printers/hp/cups/filters/pdftopdf.filter
        - com.hp.print.cups.filter.pdftopdf
        /Library/Printers/hp/cups/tools/autosetup.tool
        - com.hp.print.autosetup
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app
        - com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal
        /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app
        - com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal
        /Users/USER/Library/Caches/com.adobe.Reader.ARM/UUID/Adobe Reader Updater.app
        - com.adobe.ARM
        /mike's old computer/Adobe/AdobePDF.app
        - com.Adobe.print.AdobePDF.bef
        /mike's old computer/Adobe/Installers/R2/Setup.app
        - com.adobe.Installers.Setup
        /mike's old computer/Deimos Rising/Deimos Rising
        - N/A
        /mike's old computer/IA_Installers/TypingMaster_for_Mac/TypingMasterMac.app
        - N/A
        /mike's old computer/TypingMasterMac/UninstallerData/Uninstall TypingMaster for Mac.app
        - N/A
        /mike's old computer/TypingMasterMac/itutoreng.app
        - N/A
        /mike's old computer/adobe applications/Adobe GoLive CS/Adobe GoLive CS.app
        - com.adobe.GoLive
        /mike's old computer/adobe applications/Adobe Illustrator CS/2.app
        - com.adobe.illustrator
        /mike's old computer/adobe applications/Adobe InDesign CS/InDesign CS.app
        - com.adobe.InDesign
        /mike's old computer/adobe applications/Adobe InDesign CS/Plug-Ins/Online/AUMLibrary.cfm/Contents/SharedSupport/Adobe Update Manager.app
        - com.adobe.ESD.AUM
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe ImageReady CS.app
        - com.adobe.ImageReady
        /mike's old computer/adobe applications/Adobe Photoshop CS/Adobe Photoshop CS.app
        - com.adobe.Photoshop
        /mike's old computer/adobe applications/Adobe Version Cue/Uninstall Adobe Version Cue.app
        - N/A
        /old computer stuff/At Ease Setup Folder/At Ease Setup
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Apple System Profiler
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Chooser
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/FaxStatus
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Graphing Calculator
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Browse the Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Connect To...
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Internet Access/Mail
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Key Caps
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Note Pad
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Remote Access Status
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Scrapbook
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Sherlock
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/SimpleSound
        - N/A
        /old computer stuff/OLDIESystem Folder/Apple Menu Items/Stickies
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/IntelliTools/Classic Sending Helper
        - N/A
        /old computer stuff/OLDIESystem Folder/Application Support/Norton AntiVirus ƒ/NAV Small Scanner
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Appearance
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Apple Menu Options
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/AppleTalk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/ColorSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Configuration Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Control Strip
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Date & Time
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/DialAssist
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Energy Saver
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Extensions Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Exchange
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/File Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/General Controls
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Infrared
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Internet
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Keyboard
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Location Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Memory
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Microsoft Office Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Modem
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Monitors & Sound
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Mouse
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Numbers
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuickTime™ Settings:™ Settings:
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/QuikSync
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Remote Access
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Speech
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Startup Disk
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/TCP:IP
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Text
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Users & Groups
        - N/A
        /old computer stuff/OLDIESystem Folder/Control Panels/Web Sharing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Application Switcher
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/ColorSync Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Control Strip Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Desktop Printer Spooler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FBC Indexing Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/FaxMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Find/Find by Content Indexing
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Folder Actions
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Norton Scheduler
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/PrintMonitor
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Time Synchronizer
        - N/A
        /old computer stuff/OLDIESystem Folder/Extensions/Web Sharing Extension
        - N/A
        /old computer stuff/OLDIESystem Folder/Help/Apple Help Viewer/Help Viewer
        - N/A
        /old computer stuff/OLDIESystem Folder/MacTCP DNR
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Desktop Printer Manager
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/Network Setup Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/Scripting Additions/URL Access Scripting
        - N/A
        /old computer stuff/OLDIESystem Folder/System Extensions (Disabled)/AOL 5.0 Backup Installer
        - N/A
        /old computer stuff/Tony Hawk's Pro Skater 4/Tony Hawk's Pro Skater 4.app
        - com.aspyr.thps4
    Frameworks
        /Library/Frameworks/Adobe AIR.framework
        - com.adobe.AIR
        /Library/Frameworks/DivX Toolkit.framework
        - com.divx.divxtoolkit
        /Library/Frameworks/EWSMac.framework
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    #1 Please post the modem stats, from the modem combo.
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    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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