Option 1- Slow speed - order not completed ??

Question

Hi
I was previously on another BT Package and upgraded to Option 1. Previously I was getting speeds up to 5.9. I have wireless and hard wired devices and the speed was consistent with the hard wired device typically 1 Mbps above the wireless device (as you would expect) The completion of my cutover was delayed due to additional work needing to be carried out at the Exchange. Original completion day was 3 June. On 4 June my speeds increased by about 1Mbps to 5.53 wireless and 6.45 hardwired. However since then the speeds have been consistently at 2.28 wireless and 2.42 hardwired. I have tried to report this as a fault but help desk won`t take ; stating I am still in a training period. My order is shown as complete.  However I think it is more than this as the speeds aren`t increasing at all. I think I am capped or there is a problem at the exchange or they have signed my order off before completion. I have logged onto the Hub and the bandwith shows 3064 for the speed
6. Bandwidth: 1024 / 3064 . I have run speedtester and the results are as follows :-
The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 2500 k.
Results as follows :-
Test1 comprises of two tests
1. Best Effort Test:  -provides background information.
 Download Speed
 2025 Kbps
0 Kbps 4000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 2025 Kbps
 For your connection, the acceptable range of speedsis 1200-4000 Kbps.
 Additional Information:
 Your DSL Connection Rate :3064 Kbps(DOWN-STREAM), 1024 Kbps(UP-STREAM)
 IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.55:25.45:60.03 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 
2. Upstream Test:  -provides background information.
 Upload Speed
 798 Kbps
0 Kbps 1024 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 798 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1024 Kbps
We were unable to identify any performance problem with your service at this time.
The letter I received from BT stated that I should receive 7Mbps , but looking at these figures it is not even close. Could someone offer any advice.
 Thanks
Solved!
Go to Solution.

Answer 1

Thanks IMJOLLY
Thanks for response
are you connected directly to the NTE5 master or test socket or to somewhere else? Do you have any phone extension sockets in your home?. In directly to NTE5. No other phone extensions.
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone
I have tried this .  No noise.
 I had no problems at all until I upgraded to option1. I had a voyager router which gave up the ghost. Then found out out I was on some obscure package and wasn`t supported so upgraded to option 1. Thats when the problems started, one day of faster service then aprroximately one third the original speed.
ADSL settings below.
Line state:
Connected
Connection time:
1 days, 04:39:13
Downstream:
2.993 Mbps
Upstream:
1 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
25.3 dB / 8.1 dB
Line attenuation (Down/Up):
35.0 dB / 20.0 dB
Output power (Down/Up):
18.1 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
84 / 15
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
37 / 10
Error Seconds (Local/Remote):
107 / 551