Slow speed yet again infinity!

Fault is still raised but showing as corrected........which it is far from!
Originally receiving 35M, now after yesterdays outage I am only getting 16M.
Not at all happy with this and totally unable to get through on the telephone to let them know this is far from corrected. It appears they are 'very busy right now'!! Wonder why.
I have rebooted the modem/hub/computer all to no avail.
Anyone else now getting a lousy speed?
Can any of you 'mods' get this escalated please?

Same here.
Last night my connection was capped at 2 meg despite the IP profile remaining at 33.5 meg. This morning it was back to the full speed. Now, this evening it is capped at 4 meg.
Seems like BT is remotely capping the amount of bandwidth available for some reason. Maybe there's a fault on the network somewhere which means they are having to reduce the speed during peak hours until they fix the problem?

Similar Messages

SLOW SPEEDS YET AGAIN IN SHETLAND

Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
   Download Speed
   626 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882

Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
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Slow internet yet again, speed checker is useless

Usually the daily re-setting (yes daily) of the hub sorts out our rubbish broadband, but this time it didn't...so
Tried the speed/fix test: I'll try anything else but BT's mind numbingly terrible customer service.
First time couldn't complete as 'internet running too slow'...really?
Second attempt logged me out as the speed check was running as... it didn't detect any user activity (or something like that)?
Third attempt it said that flash wasn't installed?
Fourth attempt said something about 3rd party equipment not compatable?
So. 'Fix your connection' or whatever tool is rubbish too!!

Hi Welcome to the community forums
Resetting your hub like that is the worse thing you can do to your connection
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Constant Limited access and slow speed on BT Infin...

Hi all,
Just joined BT from AOL due to bad customer service and a rubbish service (did me good for previous 10+ years though)
Anyhow, just got BT infinity Option 1 installed on Friday the 17th and on that day it was perfect.
Everyday since the engineer visited i am getting limited internet access every so often and slow broadband.
Makes AOL seem super fast
Say i have 5 full signal bars on my laptop, i will click a webpage. The page will come up as Internet explorer cannot open the page. There is then a warning sign on my signal bars!
I refresh the page and it comes up Fine.... nearly every time.
But all this takes a while.
Im sure i read for the first 3 days the broadband can be slow?
Cant deal with this if its gonna happen all the time!!
All help appreciated. Anyone with the same problem??
BT said they are monitoring the line for 24hrs.
Thanks

He carnt run a speed test, if hes getting the dreaded limited service on his wirless bars on his laptop it will not connect to the internet. Have you gone over your usage allowance or something?. It not it is definate a signal wirless problem. I used to get it sometimes back on business broadband on ADSL but it just used to go off when I reset the laptop and turned it back on again. Might be different with you though!.
Please click on pink star to the left and say thanks if I have helped you at all!. Thank you. Home Hub Page- http://bthomehub.home/
BT Speed test- http://www.speedtest.btwholesale.com/
Speedtest:-http://diagnostics.bt.com/login/?workflow=Speed
Net Connect test- http://netalyzr.icsi.berkeley.edu/index.html

Slow speeds yet On Demand OK?

Hello,
been having a lot of trouble for the last week or so. Basically I've been getting a lot slower broadband speed than I normally do. I normally get 3 or 3.5 meg yest for the last week or two this has gone down to about half a meg. My first thought was that I may be being throttled by the FUP having had a new computer which has required a full set of Windows and Ubuntu updates twice over (long story) however Technical help insist this is not the case.
Router settings:
Speedtester.bt.com results:
and speedtest.bbmax.co.uk result
The thing that baffles me most is that I have BT Vision and On Demand is absolutely fine. I would expect a barrage of V04's all over the place with the speed I'm getting. Also, on speedtester.bt.com I don't get an assured rate test - why not?
There have been a few calls last week and over the weekend to technical help and the impression is being given that everything is being done to correct things and it has been confirmed that there is a fault on my line but what fault exactly.
I'm at a point now where I just want it fixed as it just feels like nobody knows where to go with this problem. Can anybody help? Please?
---Remember to mark as 'solved' and give stars when you like a post---

Hmm, there's clearly something not right...
You're getting an Upstream test - you only get this on an upgraded connection ADSL2
(search the forum for ADSL2. You'll get a better understanding)
Your hub is not showing an upgraded connection - goes against the above
You're not getting an Assured rate test - which you won't as your speed is too low
Have you tried watching OD, waiting 5 mins and trying a BTspeedtest again?
-+-No longer a forum member-+-

Extremely SLOW speed on BT Infinity 2

I have paid for the service of BT Infinity 2 since last Dec, however, the speed is always slow (in average below 5Mb) , although the advertisement emphasis the maximum download speed up to 76Mb. At night (after 9pm), it is alway in average 1.3Mb. (VERY POOR !!!)
Can anyone tell me what is the problem ?
Today, I even constantly use the BT Broadband test tools , the download speed is between 800Kbps to 1.35Mb.
It is totally disappointing and WASTING £££ indeed (Talk Talk only charge £ 3.5 even their speed is higher)... and I am determined to swtich ....

we need to see the results of the further diagnostics part of the BT Speedtest http://speedtest.btwholesale.com/
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speeds on Infinity

Hi guys,
I am hoping that someone will be able to explain to me my lack of speed with BT Infinity. When this was first installed in November I was enjoying fast internet browsing, downloading and streaming speeds. Using speedtests I was getting approx. 35Mb for download, however this has now diminished to a lowly 0.5Mb or less. I have applied for the new faster BT Infinity from when I first received it and am seeing no different to the speed.
I have a slightly unusual set-up at home in that the BT Home Hub 3 is located in a room downstairs connecting to 3 devices and the 1GB port is connected to a Linksys Router upstairs which is connecting 2 PC's. I am using this set-up at the moment as I cannot afford to purchase a switch, this set-up was working fine before even with my previous broadband provider.
I have tried to set the wireless set-up for dual band and this seemed to cause more problems and have since moved back to single band for the wireless however, I'm still struggling to maintain the speeds that I had back in November.
I set a twitter message to BT and was asked to run their speedtest which indicated I was getting 0Mbps for download and 0.37Mbps for upload and also similar speeds from the thinkbroadband and speedtest websites. I'm now at a loss as to what I need to do in order to get my speeds back up as to what they were originally.
Any help on what I can try will be much appreciated.
Kind regards,
Jiten
Jiten

I no longer have the IP profile for that particular instance, however I have run the test again today and this is the IP profile from the BT speedtest:
IP Profile for your line is - 77.43 Mbps
I seem to still have a slow speed on Infinity even though the IP profile is much higher than what it was when I ran the test earlier.
Any ideas?
Jiten

Garbage broadband speeds in Shetland yet again!

Yet again I find myself on here complaining about the garbage level of broadband speeds up here in Shetland. Its been on a go-slow all day and BT once again deny any problem exists.
Results of the latest speed test:
Ping: 1018ms
Down: 0.23Mbps
Up: 0.10Mbps
Absolute tripe. Get it sorted BT

Heres the result from the bt speedtester
FAQ
This Test comprises of Best Effort Test: -provides background information.
Download Speed
274 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 274 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps

Bt infinity 2 slow speeds and disconnection

hi all hi all after having spent over two hours on the phone with BT being passed from post to post from billing to technical support back to billing people slamming phones down on me and no help what so ever today 22/05/2014 have been with bt over 5 years phone line the broadband and all services
it a joke now
2012 I have had fibre optic broadband service with BT and all was ok till November 2013 when start have slow speeds and in January year 2014 started having disconnections reconnection connections form 5 mins to to 60mnis or sum times 2mins of the broadbands and the connections sometimes 3 to 4 times a day disconnections and so on .... when was supposed to be fixed the upload speed was very slow and the download speed was okay when I first started with BT with the fibre-optic broadband two years ago nearly I was averaging about 42 meg per day and average speed of upload was 6.5 Mag
but now 32.meg dowm /up is 3.5 Rwent off in February he did a shift in lift because the broadband was 42 meg download bought lacked upload speed of less than half meg for the day of the lift it ran at 52 meg with an average upload speed of about seven meg from around February till the end of February then stat act erratically reboot the bt hub 4 rebooting all time DSL light off on the main openreach modem in one day was off and on 36 times
had engineers visit last week 14th of May to test line all was ok with line but i had now found out that bt they'll are now only selling me option one broadband fibre-optic even though I am paying for option two they now states that the speed on my line will never go above 36 meg so why am I paying for option 2 fibre-optici be through to the billing department today said yes you are an option 2 but the technical department to say my line will only support 36 meg and I did find out from the engineer that I am on option one and only for the supply of the broadband line but have been pay for BT infinity option2
I think this is just an easy way for BT to get out of fixing the mind correctly by downgrading the line but wanting the customer to carry on paying for option to have tried with billing to sort this problem out today they just said you need to speak to technical support technical support what support manages to say you need to speak to billing one of them even slammed the phone on me
No customer support spent over two hours on the phone today and got nowhere and one department saying we can downgrade you to option one broadband but it will cost you £30 to do so
who i speak to if billing are no help at all ??????

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01704 on Exchange CHURCHTOWN is served by Cabinet 6
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
41
32.3
8.3
6.3
Available
FTTC Range B (Impacted)
35.2
19.3
8.3
5
Available
WBC ADSL 2+
Up to 15
8.5 to 19
Available
WBC ADSL 2+ Annex M
Up to 15
Up to 1.5
8.5 to 19
Available
ADSL Max
Up to 7
6 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
For FTTC Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Dec-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.
If the End User wishes to migrate from their current Broad

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow Speeds, Poor Service (Yes.. this is a rant)

As per the title:
I've had about enough of Verizon, and it's trash line quality and equally as terrible technical support.
9 months ago, my wife and I ordered a dry-loop DSL installation. We spent roughly 2-3 weeks awaiting a technician, to make the installation (which included a home installation for a splitter on a walljack), and throughout those 2-3 weeks, the technician insisted he was at our home, and no one was here. Thing is, we have 3 dogs, who go nuts when anyone approaches our driveway, let alone comes to our front door. The technician who was dispatched, was full of it; simple as that.
We ended up canceling our order, and per the recommendation of a customer support rep (via phone), we placed a NEW order, for home phone + DSL installation (according to the rep, dry loop was "difficult".. lol.. really!?), and the rep "promised" we'd have a different technician dispatched and the previous one would be "reported" to a supervisor.
Much to our surprise, the new technician actually arrived a week later, on time, and completed the installation in a timely manner (and was as polite as could be). During the installation, he informed my wife and I, that the rep who claimed the dry loop installation was "difficult", was being dishonest; which we already knew, but it showed that the guy had some integrity, and was at the least, honest.
About 2 months later, we couldn't tolerate the slow speeds any longer. Our package guranteed at LEAST a 1Mb connection, with speeds up to 3Mb (which is the package we ordered), but we consistently received less than 500Kbps, often times less than 200, or even 100. Once again, we had to request a technician, but this time, for a "home run" installation (which eliminates all wiring between our modem/router and the telephone pole). Thankfully, we received the same technician who performed the installation 2 months prior, and during the installation, I asked what HIS opinion was of the issue. He claimed it was just the lines, and that the "hub" at the end of our street, needed an upgrade to support our connection.
It has been SEVEN months, and Verizon has yet to address the obvious TRASH line quality, that I've invested $80+ into a month, and never received anything over 1Mb. Which brings me to:
Verizon's Copy/Paste Speciailists (aka "Technical Support")
My last conversation with a tech support agent, has thoroughly convinced me that Verzion is incapable of caring about their customers. The blind stupidity of this agent was befuddling! I mean, the guy actually told me to reboot my router while I was chatting with him ONLINE!
Quite frankly, if Verzion would stop using third-world call centers who hire people with a lack of comprehension in the English language, maybe customers would receive better support. I've had my fill of speaking to insensate, uneducated dimwits who Copy > Paste all of their pregenerated responses, that never result in a resolution.
Simply put, Verizon is by far, thee worst ISP in central Pennsylvania, and they'd do well by the decent, average, hard-working citizen to simply pull out of the area and allow more legitimate companies to get a foothold here. It's pathetic, that I've gotten to the point that I literally go out of my way, to encourage friends and family to avoid Verizon's services, at any cost. I've actually footed an installation fee for a friend who had to pay a fee to have service extended to his area, by another ISP.
The general synopsis of this wall of text, is that for 9 months, I've endured outrageous prices, for speeds worse than dial-up, all the while tolerating foreign technical support that left me in a blind rage after each encounter. If it weren't for the several obligations I have, that require me to maintain internet service, I'd have canceled my account with Verizon MONTHS ago, and purchased service elsewhere. But unfortunately, the money-grubbing company that is Verizon, has a monopoly in my county, and a belligerent chokehold on their customers. I absolutely despise Verizon, and wouldn't mind seeing them file Chapter 11 Bankruptcy. Ever wonder where the money in our economy has gone? Check Verizon's finances - they rob their customers blind.

OrbitStorm wrote:
As per the title:
-snip-
Send me a PM. I'd like to get to the bottom of this without going through the nonsense tech support puts you through. If you're supposed to be at 1Mbps, I'm going to get you to 1Mbps. I'm on a 1Mbps line and it's unacceptable for my line to fall below that. When it does, I've got contacts who fix it on the spot, no questions asked. I understand if 15Mbps is a problem to maintain on a legacy network, but not 1Mbps, a bread and butter tier on a bread and butter network.
Oh, did I say I got Verizon to fix a congestion issue for a small town nearby me just recently? Had several people ask me about it. All coming off of common equipment, spoke to a few people, took 20 minutes, and those lines are behaving unusually well from what I've heard so far. Still some work to do but I've been working on making sure it gets fixed.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow Speeds since Install. Mods??

Any Mod brave enough to look into this one ????
It's gotten to the point of me not trusting a thing Support say and they don't seem to listen to a word I say.
I was told before signing up "Infinity will never slow down"
"The speed we estimate for your line is the speed you will get"
Since having Infinity Installed 04/04/2011, my speeds during the day are good at 35mb,
but slows down every night, sometimes as low as 4mb.
I reported this to BB support,explaining clearly that the connection is fine during the day,
but seems to be suffering from congestion slowdowns in the evenings.
I've been on the phone constantly since opening another fault report on 7th May.
The first few days consisted of BB Support calling me back in the mornings (when the speed is fine),
telling me they changed something and it should be ok now,
followed by me phoning at night when the speed dropped again.
This was escalated a couple of times to the "engineering dept.", still no change.
I soon realised that if I said my speed was fine at the time they asked, nothing was being done.
11th May.
An engineer was booked for my home for the 12th 8am-1pm.
I tell them this was probably a waste of time as the problem only appears at night,
and the line is fine during the day.
12th May.
Engineer calls about noon,very friendly,I explain the problem and we have a nice chat,
line check was good 40/10, no surprise there then.
BB Support phoned me as soon as the engineer had booked off the job,
basically telling me the fault had been fixed as an engineer had been out and found no fault.
I argued that they couldn't say that as the slowdowns only happen at night.
I point out to them I've been using speedtester.bt and ask them to look at the results, they totally ignored this.
Back on phone that night. The vicious circle starts again, another couple of days of callbacks telling me they changed something, and me calling them at night.
15th May.
Escalated again,I'm told a higher level engineer would visit the exchange and then my home.
16th May.
The same friendly openreach engineer turns up at 9am, I just smile and tell him he knows where it is.
No faults on the line and he explains he has nothing to do with the exchange.
Callback from BB Support around 3pm asking if my speed was fine now.
I had just finished another speedtest (7.3mb) so, no it wasn't.
Another engineer appointment made for 17th
17th May.
No engineer. 2 callbacks, go over the same old story. Engineer booked for 18th.
18th May. No engineer. callback that night,by now I know the script by heart. Engineer booked for 19th.
19th May. No engineer. Another booking for 20th.
20th May Engineer calls, we have a chat, I explain the problem, engineer leaves.
By this time I feel sorry for these Openreach guys,sent out to jobs they can't possibly fix.
They could be out connecting other people to this superfast connection that I'm not getting.
Callback in the afternoon,was told the engineer had contacted BT Wholesale, but no further info was given. They asked how my speed was, I ask them to call tomorrow after I log the usual slowdowns with speedtester.

Thanks for your post, but I've already been through all your points above.
I have taken continual speedtests since the install with speedtester.bt as well as others.
The really slow period is usually from around 8pm till 11pm.
The 3 results above are just from last night.
I keep records of everything
The problem is that nobody looks at the speedtester results.
If they did, they could see exactly when this was happening and maybe take the proper action,
and save me going over the same sad story when speaking to the Indian call centre.
link to my speedtest.net results page
http://www.speedtest.net/results.php?sh=8dafd1fe7cc1723ab932e1e25ec9d957&ria=0
thinkbroadband graph
Forgot to add
I asked BB Support to have my line monitored as this was happening during peak times,
they totally ignored this suggestion.

Slow speeds using airport express 1st generation

I am currently using an airport express 802.11n 1st generation. I have a direct link from my modem to the airport express which provides a wireless connection to 4 other devices, my macbook pro (2009), iphone 5, android phone, and a windows computer.
I have been seeing very variable download speeds when using speedtest.net on both my macbook and iphone. I had just assumed it was my internet provider. However, I tried connecting my macbook directly to my modem using an ethernet cable instead of through the airport express. When I did that I had the full 50 Mb/sec download speed that I am paying for. When I then reconnect the airport express and measure the download speeds through wifi and with all 4 devices connected, I see much slower speeds, anywhere from 4 Mb/sec to 30 Mb/sec, but never the full 50 Mb/sec.
It seems that when my download speeds are really slow and I reset the airport express by just unplugging it and then plugging it back in, the speeds generally seem to improve, but again they usually average around 15 Mb/sec.
Another thing, it seems like the download speeds improve if only 2 devices are connected and not all 4. Yet, this seems unlikely, I would expect that the airport express could handle more than 4 devices!
When I connect with airport utility, the airport express has the latest firmware. I can't think of much else that would cause these slow speeds.
Any help would greatly be appreciated!
Thanks.

It is very possible that you may have some form of Wi-Fi interference that appears during these hours that is preventing your 802.11n AirPort Express Base Station (AXn) from providing a clean RF signal.
I suggest you perform a simple site survey, using utilities like iStumbler, or AirRadar to determine potential areas of interference, and then, try to either eliminate or significantly reduce them where possible.

Please Raise/Uncap IP Profile - Slow speeds

Hi Guys,
Up until a week ago I was achieving speeds of between 18-20mb, no issues for
the past year.
This last week I've been losing connection intermittently. When it does work
the speed is between 3-5mbs.
The current setup is, a master socket box, with my router plugged in via a
filter.
Spoke to BT numerous times over the past week, carrying out their tests,
including quite phone line test and plugging my homehub directly into the
master test socket with a filter attached.
I could still here static over the line during this test. Yet still was told
that they can not see a fault on my line, but that the problem is with my
home wiring.
I have not changed any sockets or wiring in my property, up until a week ago
all was fine. I was not expericing these dreadful disconnects, nor slow
speeds.
Nevertheless, I understand faceplates and filters have the potential to giveup,
so I visited maplins.
One by one, I replaced the filter attached to router, tested speed, master
socket faceplate, tested speed and finally the master socket box it'self.
As you can guess, no change in static on phone line, random router
disconnects or speed.
As the week has gone on, the connection has stablized, only a few line diconnects here & there. Can still hear static, speeds have not budged.
I intend to phone BT again to request an engineer be sent out to test the phone line.
I'm guessing that the cause of the static is a phone line fault at BT's end.
And that my slow speeds are due to this phone line fault (instability), but
also the fact that it looks like my IP profile has been capped. (screenshot
below).
Screenshots below of tests I carried out before writing this.
I used to acheive speeds of between 16-20mb, my IP Profile can't be right.
Short "Connection time" because of recent disconnect:
All input will be greatly appreciated. Hopefully one of the mods can atleast in the meantime, increase my IP Profile.
Thank you in advance,
Y3n

Hi Y3n,
FTTC SHOULD not be too far away for you, viz :-
Many premises in Fordham are included within the Connecting Cambridgeshire programme. This means that, by the end of 2015, there will be improvements to the broadband infrastructure that will enable many homes and businesses to receive superfast broadband speeds (minimum 24Mbps)* while others will be able to receive fibre broadband speeds of between 2Mbps and 24 Mbps
It is now confirmed that fibre cabinets bringing superfast broadband will be upgraded December 2014 and March 2015. Check our map of cabinets for more information about where the cabinets are located. For more information about Superfast broadband visit our Superfast Question and Answers Page.
Best regards,
dfenceman

MacBook Pro(Early 2011) extremely slow speed on Yosemite(10.10.2)

Hi All,
I installed and then reinstalled a fresh Yosemite But now i am experiencing issues like very slow speed of the OS & fan continuously ON. Mavericks was working fine.
this is my ertecheck report
EtreCheck version: 2.1.8 (121)
Report generated 1 April 2015 12:03:11 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.7 GHz Intel Core i7 CPU: 2-core
    10 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            8 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Replace Soon - Cycle count 1329
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 512 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 4:1:57
Disk Information: ℹ️
    Hitachi HTS545050B9A302 disk0 : (500.11 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        MacHDD_2 (disk0s4) /Volumes/MacHDD_2 : 349.63 GB (118.65 GB free)
        MacHDD_1 (disk1) / : 149.11 GB (104.40 GB free)
            Core Storage: disk0s2 149.48 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Launch Daemons: ℹ️
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Google Chrome    Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
    Default Browser: Version: 600 - SDK 10.10
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
    None
Time Machine: ℹ️
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        MacHDD_1: Disk size: 149.11 GB Disk used: 44.71 GB
    Destinations:
        MacHDD_2 [Local]
        Total size: 349.63 GB
        Total number of backups: 0
        Oldest backup: -
        Last backup: -
        Size of backup disk: Adequate
            Backup size 349.63 GB > (Disk used 44.71 GB X 3)
Top Processes by CPU: ℹ️
        26%    Microsoft Outlook
        12%    coreaudiod
         6%    Google Chrome
         3%    WindowServer
         1%    launchservicesd
Top Processes by Memory: ℹ️
    215 MB    mds_stores
    193 MB    Google Chrome
    183 MB    Google Chrome Helper
    129 MB    iTunes
    107 MB    Microsoft Outlook
Virtual Memory Information: ℹ️
    5.04 GB    Free RAM
    3.41 GB    Active RAM
    698 MB    Inactive RAM
    1.59 GB    Wired RAM
    4.71 GB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Mar 31, 2015, 07:59:25 PM    Self test - passed

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

Slow speed yet again infinity!

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