Slow speeds yet On Demand OK?

Hello,
been having a lot of trouble for the last week or so. Basically I've been getting a lot slower broadband speed than I normally do. I normally get 3 or 3.5 meg yest for the last week or two this has gone down to about half a meg. My first thought was that I may be being throttled by the FUP having had a new computer which has required a full set of Windows and Ubuntu updates twice over (long story) however Technical help insist this is not the case.
Router settings:
Speedtester.bt.com results:
and speedtest.bbmax.co.uk result
The thing that baffles me most is that I have BT Vision and On Demand is absolutely fine. I would expect a barrage of V04's all over the place with the speed I'm getting. Also, on speedtester.bt.com I don't get an assured rate test - why not?
There have been a few calls last week and over the weekend to technical help and the impression is being given that everything is being done to correct things and it has been confirmed that there is a fault on my line but what fault exactly.
I'm at a point now where I just want it fixed as it just feels like nobody knows where to go with this problem. Can anybody help? Please?
---Remember to mark as 'solved' and give stars when you like a post---

Hmm, there's clearly something not right...
You're getting an Upstream test - you only get this on an upgraded connection ADSL2
(search the forum for ADSL2. You'll get a better understanding)
Your hub is not showing an upgraded connection - goes against the above
You're not getting an Assured rate test - which you won't as your speed is too low
Have you tried watching OD, waiting 5 mins and trying a BTspeedtest again?
-+-No longer a forum member-+-

Similar Messages

SLOW SPEEDS YET AGAIN IN SHETLAND

Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
   Download Speed
   626 Kbps
0 Kbps   2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882

Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed yet again infinity!

Fault is still raised but showing as corrected........which it is far from!
Originally receiving 35M, now after yesterdays outage I am only getting 16M.
Not at all happy with this and totally unable to get through on the telephone to let them know this is far from corrected. It appears they are 'very busy right now'!! Wonder why.
I have rebooted the modem/hub/computer all to no avail.
Anyone else now getting a lousy speed?
Can any of you 'mods' get this escalated please?

Same here.
Last night my connection was capped at 2 meg despite the IP profile remaining at 33.5 meg. This morning it was back to the full speed. Now, this evening it is capped at 4 meg.
Seems like BT is remotely capping the amount of bandwidth available for some reason. Maybe there's a fault on the network somewhere which means they are having to reduce the speed during peak hours until they fix the problem?

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speeds/disconnections in Coventry area (02476...

For past 4 days I've been getting slow speeds and disconnections.
Phoned support got through to India (waste of time), and was told to ring back tomorrow because they had so many problems.
Anyone else in Coventry area having probs?
Luckily I am nearing the end of my contract so I think I will be off soon.
cheers,
Robin

Yes still have disconnection problems although not as bad now.
The last time I got disconnected the hub was showing a steady orange b.
I have had broadband since early days so I have the filtered face plate.
An engineer has been out to rewire the main phone socket and fit a new filtered face plate.
He tested the line and didnt find any faults with it.
I have had two disconnections since then.
I called India who gave me the number of the network support team and a pin number.
I havent rung yet because the connection is working.
My neighbour who is with a different ISP is having similar problems so I dont know if there is a problem at the exchange.
We are both on the Binley exchange.
Thanks for any help you can provide.

Another slow speed question !

Hi all, trying to find out why such as slow speed. I live about 1/4 mile from the exchange. Have phoned BT 2 weeks ago who said an engineer will look in to it, but not heard anything as yet. So was trying to see if its a prob within the house. We only have the 1 socket in the house.
Thanks for any help or ideas .
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
15 days, 05:19:03
Downstream
576 Kbps
Upstream
288 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Fast
Noise margin (Down/Up)
30.3 dB / 29.0 dB
Line attenuation (Down/Up)
15.2 dB / 8.0 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
1 / 1
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
1 / 1
Solved!
Go to Solution.

Surprise surprise, yep on a fixed line 512. First guy i spoke to at sales said he hadn't heard of a half meg contract, then i said a FL 512 and he said "oh, i'll just have a look for you " came back and said he would transfer me to another sales dept who might be able to sort out a new contract. Next guy, when i told him the situation and the FL512 he said " yeah, thats exactally what you've got ". Sorted a new deal and hopefully should be getting 7.5mb next week. So i hope i wont be back here next week !
Thanks for your help
Steve

Slow Speeds, Poor Service (Yes.. this is a rant)

As per the title:
I've had about enough of Verizon, and it's trash line quality and equally as terrible technical support.
9 months ago, my wife and I ordered a dry-loop DSL installation. We spent roughly 2-3 weeks awaiting a technician, to make the installation (which included a home installation for a splitter on a walljack), and throughout those 2-3 weeks, the technician insisted he was at our home, and no one was here. Thing is, we have 3 dogs, who go nuts when anyone approaches our driveway, let alone comes to our front door. The technician who was dispatched, was full of it; simple as that.
We ended up canceling our order, and per the recommendation of a customer support rep (via phone), we placed a NEW order, for home phone + DSL installation (according to the rep, dry loop was "difficult".. lol.. really!?), and the rep "promised" we'd have a different technician dispatched and the previous one would be "reported" to a supervisor.
Much to our surprise, the new technician actually arrived a week later, on time, and completed the installation in a timely manner (and was as polite as could be). During the installation, he informed my wife and I, that the rep who claimed the dry loop installation was "difficult", was being dishonest; which we already knew, but it showed that the guy had some integrity, and was at the least, honest.
About 2 months later, we couldn't tolerate the slow speeds any longer. Our package guranteed at LEAST a 1Mb connection, with speeds up to 3Mb (which is the package we ordered), but we consistently received less than 500Kbps, often times less than 200, or even 100. Once again, we had to request a technician, but this time, for a "home run" installation (which eliminates all wiring between our modem/router and the telephone pole). Thankfully, we received the same technician who performed the installation 2 months prior, and during the installation, I asked what HIS opinion was of the issue. He claimed it was just the lines, and that the "hub" at the end of our street, needed an upgrade to support our connection.
It has been SEVEN months, and Verizon has yet to address the obvious TRASH line quality, that I've invested $80+ into a month, and never received anything over 1Mb. Which brings me to:
Verizon's Copy/Paste Speciailists (aka "Technical Support")
My last conversation with a tech support agent, has thoroughly convinced me that Verzion is incapable of caring about their customers. The blind stupidity of this agent was befuddling! I mean, the guy actually told me to reboot my router while I was chatting with him ONLINE!
Quite frankly, if Verzion would stop using third-world call centers who hire people with a lack of comprehension in the English language, maybe customers would receive better support. I've had my fill of speaking to insensate, uneducated dimwits who Copy > Paste all of their pregenerated responses, that never result in a resolution.
Simply put, Verizon is by far, thee worst ISP in central Pennsylvania, and they'd do well by the decent, average, hard-working citizen to simply pull out of the area and allow more legitimate companies to get a foothold here. It's pathetic, that I've gotten to the point that I literally go out of my way, to encourage friends and family to avoid Verizon's services, at any cost. I've actually footed an installation fee for a friend who had to pay a fee to have service extended to his area, by another ISP.
The general synopsis of this wall of text, is that for 9 months, I've endured outrageous prices, for speeds worse than dial-up, all the while tolerating foreign technical support that left me in a blind rage after each encounter. If it weren't for the several obligations I have, that require me to maintain internet service, I'd have canceled my account with Verizon MONTHS ago, and purchased service elsewhere. But unfortunately, the money-grubbing company that is Verizon, has a monopoly in my county, and a belligerent chokehold on their customers. I absolutely despise Verizon, and wouldn't mind seeing them file Chapter 11 Bankruptcy. Ever wonder where the money in our economy has gone? Check Verizon's finances - they rob their customers blind.

OrbitStorm wrote:
As per the title:
-snip-
Send me a PM. I'd like to get to the bottom of this without going through the nonsense tech support puts you through. If you're supposed to be at 1Mbps, I'm going to get you to 1Mbps. I'm on a 1Mbps line and it's unacceptable for my line to fall below that. When it does, I've got contacts who fix it on the spot, no questions asked. I understand if 15Mbps is a problem to maintain on a legacy network, but not 1Mbps, a bread and butter tier on a bread and butter network.
Oh, did I say I got Verizon to fix a congestion issue for a small town nearby me just recently? Had several people ask me about it. All coming off of common equipment, spoke to a few people, took 20 minutes, and those lines are behaving unusually well from what I've heard so far. Still some work to do but I've been working on making sure it gets fixed.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slow speeds, can I have some advice...

Firstly, I have the Westell 9100EM15 router from verizon and I live in the tampa area. Please let me know if getting a different one could make a difference. It's like 2+ years old.
Anyway, I'm getting slow speeds considering I have the 35/35 plan. Youtube videos buffer slowly, and I only get around 3mps for torrents. Can someone explain why Youtube videos won't basically load instantly? Why don't I at least get 20mps on torrents? Note, that I'm using a wireless adapter for my main computer, not wired, which obviously probably makes a difference, but when I used wired, I NEVER got past 3mps when I had 25/10. I cannot used wired anymore anyway since lightning killed my ethernet port. I will buy a pci port if have to, however.
I did buy and hook up a linksys e12000, but the speeds were slower than the stock router. I had to return it. Common, I just don't understand. It's wireless N. My 6+ year old linksys wireless G router that I used to bypass the verizon router was faster. At the moment, I'm using the verizon router, which for some reason just started to be faster than the linksys G.
I'm thinking of buying a Medialink Wireless N Router. It's the number 1 on amazon, but I'm not sure if it'll help. Maybe dual band? I don't know what to do. Does anyone have any advice?

Like many others like you, I don't believe there is a fix at your end. At one time Verizon use to say your speed never changed because you have a dedicated line and not sharing a line like Comcast so when your neighbors got on your speed won't change but that isn't part of their ad anymore because we are all attached to a hub and the more people that are on it, the slower our speed will be. Also, there are millions who stream Netflix and Blockbuster over the Verizon lines and the hubs are unable to take that so we in return get slow speed. There is nnot a lot anyone can do about it. I was told it was at my end but with 5 computers(only one on at a time) I did a test and got another router and hooked it up to one of my other computers and tried the speed test thing but it was just as slow. So, when you are tols it is at your end, forget it, it is not. I am suppose to get 10Mbps but between 6pm and 1:00am I am lucky to get 1Mbps. Verizon just needs to add more hubs and the problem is solved. We can't get FIOS in our area but as I can see, it too slows down during certain hours. The only other explaination is at certain times we get capped so the hub does not burn out. I have learned to live around it but most people depend on that speed and should not have to go so slow when the speed is very much needed. There is no solution yet but I am sure Verizon gets enough complaints and will soon fix the problem. Hang in there, they will have to upgrade and I am sure they are doing that now before they lose their customer. But don't let some out source tell you it is at your end, because it isn't.

Slow speeds using airport express 1st generation

I am currently using an airport express 802.11n 1st generation. I have a direct link from my modem to the airport express which provides a wireless connection to 4 other devices, my macbook pro (2009), iphone 5, android phone, and a windows computer.
I have been seeing very variable download speeds when using speedtest.net on both my macbook and iphone. I had just assumed it was my internet provider. However, I tried connecting my macbook directly to my modem using an ethernet cable instead of through the airport express. When I did that I had the full 50 Mb/sec download speed that I am paying for. When I then reconnect the airport express and measure the download speeds through wifi and with all 4 devices connected, I see much slower speeds, anywhere from 4 Mb/sec to 30 Mb/sec, but never the full 50 Mb/sec.
It seems that when my download speeds are really slow and I reset the airport express by just unplugging it and then plugging it back in, the speeds generally seem to improve, but again they usually average around 15 Mb/sec.
Another thing, it seems like the download speeds improve if only 2 devices are connected and not all 4. Yet, this seems unlikely, I would expect that the airport express could handle more than 4 devices!
When I connect with airport utility, the airport express has the latest firmware. I can't think of much else that would cause these slow speeds.
Any help would greatly be appreciated!
Thanks.

It is very possible that you may have some form of Wi-Fi interference that appears during these hours that is preventing your 802.11n AirPort Express Base Station (AXn) from providing a clean RF signal.
I suggest you perform a simple site survey, using utilities like iStumbler, or AirRadar to determine potential areas of interference, and then, try to either eliminate or significantly reduce them where possible.

Please Raise/Uncap IP Profile - Slow speeds

Hi Guys,
Up until a week ago I was achieving speeds of between 18-20mb, no issues for
the past year.
This last week I've been losing connection intermittently. When it does work
the speed is between 3-5mbs.
The current setup is, a master socket box, with my router plugged in via a
filter.
Spoke to BT numerous times over the past week, carrying out their tests,
including quite phone line test and plugging my homehub directly into the
master test socket with a filter attached.
I could still here static over the line during this test. Yet still was told
that they can not see a fault on my line, but that the problem is with my
home wiring.
I have not changed any sockets or wiring in my property, up until a week ago
all was fine. I was not expericing these dreadful disconnects, nor slow
speeds.
Nevertheless, I understand faceplates and filters have the potential to giveup,
so I visited maplins.
One by one, I replaced the filter attached to router, tested speed, master
socket faceplate, tested speed and finally the master socket box it'self.
As you can guess, no change in static on phone line, random router
disconnects or speed.
As the week has gone on, the connection has stablized, only a few line diconnects here & there. Can still hear static, speeds have not budged.
I intend to phone BT again to request an engineer be sent out to test the phone line.
I'm guessing that the cause of the static is a phone line fault at BT's end.
And that my slow speeds are due to this phone line fault (instability), but
also the fact that it looks like my IP profile has been capped. (screenshot
below).
Screenshots below of tests I carried out before writing this.
I used to acheive speeds of between 16-20mb, my IP Profile can't be right.
Short "Connection time" because of recent disconnect:
All input will be greatly appreciated. Hopefully one of the mods can atleast in the meantime, increase my IP Profile.
Thank you in advance,
Y3n

Hi Y3n,
FTTC SHOULD not be too far away for you, viz :-
Many premises in Fordham are included within the Connecting Cambridgeshire programme. This means that, by the end of 2015, there will be improvements to the broadband infrastructure that will enable many homes and businesses to receive superfast broadband speeds (minimum 24Mbps)* while others will be able to receive fibre broadband speeds of between 2Mbps and 24 Mbps
It is now confirmed that fibre cabinets bringing superfast broadband will be upgraded December 2014 and March 2015. Check our map of cabinets for more information about where the cabinets are located. For more information about Superfast broadband visit our Superfast Question and Answers Page.
Best regards,
dfenceman

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.

Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOU

Thanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA?

Slow speeds, almost dead, can't figure out what's ...

Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible.
Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I can no longer burn CDs - "may be incompatible with this disc burner, try slower speed, try another make of disc" Still doesn't work

I can no longer burn CDs - "may be incompatible with this disc burner, try a slower speed, try another make of disc" Tried that, still doesn't work.

Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media). Try burning a test CD outside of iTunes. If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring

Extremely slow speeds on Windows Computers with 5th Generation AirPort Extreme

I just got a new refurbished AirPort Extreme 5th generation. Everything works great for all of my OS X devices and iOS Devices. I am getting my ISPs speeds when doing tests. The issue is when I am using Windows devices. My roommate has a desktop and a netbook and both are getting extremely slow speeds. Speeds like .07Mbps down. Does anyone have any idea what the issue might be?

You have no large file?? Really.. in the whole computer there is not a windows update file.. a backup file... a movie download file.. nothing.. ??
Anyway that is irrelevant.. the issue is wireless.
Download the latest drivers from the wireless manufacturer.
You will need to find out what wireless card is used and locate the correct download for that model.
On the Airport it is well worth doing the following tests.
1. Change the name to SMB standard.. short no spaces pure alphanumeric.
So if your wireless name is Fred Blog's Airport Extreme wireless
Plesae change it to AEwifi
2. Take off all security for a test.
3. Set channels.. I am guessing the computers are only using 2.4ghz, so set 11,6, 1 in that order.
No improvement.. just put the security back to WPA2 Personal with pure alphanumeric password..
Try and test new drivers and use no firewalls on the computer.. ensure that the computer is correctly set for home network.
Beyond that it is just incompatible.

Slow speeds yet On Demand OK?

Similar Messages

Maybe you are looking for