Smart View compile error on startup

Question

Hi
Just installed the following components:
- Windows 2008R2
- Office 2010 x64 with SP2
- Smart View 11.1.2.5.210 (x64)
When I start and close Excel I get the following:
Microsoft Visual Basic for Applications
Compile error in hidden module: HsTBarPublic.  This error commonly occurs when code is incompatible with the version, platform, or architecture of this application.
The same software version works fine on 32bit versions of Office 2010 + Smart View.  Any ideas for troubleshooting 64bit Applications of Office and Smart View?
Thanks
Anthony

Answer 1

Had the same problem with conflict between CS6 (Photoshop, Premier, After Effects, etc.] and Net Nanny.  Solution was as follows:
1. Log onto Net Nanny Admin Tools
2. Click on Application Exceptions
3. Click Add
4. Browse to folder containing "dynamiclinkmanager.exe".  On my computer (Windows 7 Pro) it was located in
     C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6
     [I do have dynamiclinkmanager.exe elsewhere, but Net Nanny only allows you to identify a given file name once]
5.  Select dynamiclinkmanger.exe, Open, OK
6.  Repeat steps 3 to 5 but this time for "dynamiclinkmediaserver.exe" which I found in
     C:\Program Files (x86)\Common Files\Adobe\dynamiclinkmediaserver\1.0
7. Click OK to accept application exceptions
8.  Exit Net Nanny Admin Tools
7.  On my computer Photoshop would now load without incident, but if necessary reboot.
NOTE:  Once I solved the dynamiclinkmanager stopped problem I then encountered an Adobe Media Core stopped problem when I started After Effects and Premier.  To resolve this second problem with Net Nanny I repeated the above steps adding the following application exception:
     "Adobe QT32 Server.exe"
     which I found in
     C:\Program Files (x86)\Common Files\Adobe\dynamiclinkmediaserver\1.0
[Again there are multiple copies of "Adobe QT32 Server.exe" but Net Nanny accepts only one, and I selected the one in "Program Files (x86)" and not the ones in "Program Files" because of this is where I also found dynamiclinkmanager.exe.  All works fine now.]
Hope this works for you.