Smartform printer issue LOCL/SAP PRINTER NAME

Hi All,
I have this smartform and driver program which i print through an output type from
VF03.
When i print with printer as LOCAL, it prints right.
However when i use the same printer, this time specifiying the printer name
the shadings and colors get distorted. The greys are printed as jet black.
This is the same printer, only the way i reference it has changed.
What must i do. Can i fix this without basis help?
John

Hi John,
Check the background shading of the windows of the Smartform where you get the black boxes. If it is set something like this:
Color: Grey
Saturation: 100%
this can be the problem.
I know it is strange but some black and white printers cannot handle this setting. They only know one color black so the ignore the color setting and just take the saturation 100% setting.
The reason it works with LOCL and device type SAPWIN is that the print data is created in Windows and sent to the printer as graphic.
If you wnat a gray background to a window, change the shading for window -> tab 'Output Options' to:
Color: Black
Saturation: 20%
and this should resolve the problem.
Then create a new spool and check if the problem is resolved. See SAP Note #400050.
Regards,
Aidan

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Doug,
If you have a service contract feel free to call in to the support line and you'll be able to work with someone on the phone. That'll be the quickest way to resolution.
Feel free to send me a PM if you wish and I can take a look at the code and test it on our machine.
Notes for Branch AE:
Please reply to This Post within 24 hours
The US AE is expected to reply to all of your posts within 24 hours. Having this expectation will keep the escalation moving quickly and toward a fast resolution.
You can also use other communication channels: Phone, Sametime, Lync,etc. to discuss the issue with the US AE. This can help with troubleshooting and quick diagnosis of the issue.
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Hi all,
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2. the shaded areas of the Order Confirmation and Invoice are black when printing to a SAP printer (works when using LOCL)
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Hi Prathap,
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Smartform printer issue LOCL/SAP PRINTER NAME

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