SmartView 11.1.2.2.300-issues

We are using SmartView 11.1.2.2.300(along with essbase version 11.1.2.1 in the background), and we are facing several issues for which Oracle hasn't been able to provide a resolution so far. So, I thought of checking with other users' experience here:
Whenever we try to zoom in to bottom level or all levels, we get the following error:
"The request timed out. Please contact your administrator to increase the netdelay and netretrycount settings".
Here is what we have tried(in vain) so far:
1.In httpd.conf file:
Timeout 6000
KeepAliveTimeout 150
2. In essbase.properties file Change this:
olap.server.netSocketTimeOut=2000
For version 11.1.2.x, the default location is "\Oracle\Middleware\user_projects\epmsystem1\httpConfig\ohs\config\OHS\ohs_component"
3. HYSLWeblogic.conf/mod_wl_ohs.conf (see above for version/locations):
Append the following to the APS configuration setting:
<LocationMatch^ /aps>
SetHandler weblogic-handler
WeblogicCluster servername:13080
Idempotent OFF
WLSocketTimeoutSecs 6000
</LocationMatch>
4.In essbase.properties file, please make the following changes.
olap.server.netSocketTimeOut=2000
5. I would suggest you to increase the value of the below DWORD to 600000 (in milliseconds) and reboot the client machine.
a. KeepAliveTimeout
b. ServerInfoTimeout
6. Please try increasing the Netdelay to 2000 and Netretrycount to 2500 on both Essbase and APS server and restart the services respectively and verify the status of the issue.
We still get the error. We have our essbase(and APS) on Virtual machines. Has anybody seen this kind of behavior before?
I remember fixing the same issue in Smartview version: 11.1.2.0, with solution number 6 above.
Thanks.

Seeing another error in the aps.log now:
[2013-01-15T14:07:37.040-06:00] [AnalyticProviderServices0] [ERROR] [] [oracle.EPMOHPS] [tid: 11] [userId: <anonymous>] [APP: APS#11.1.2.0] [URI: /aps/SmartView] Write failed: Broken pipe[[
java.net.SocketException: Write failed: Broken pipe
     at com.essbase.smartview.xml.XMLWriter.write(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.writeEsc(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
     at com.essbase.smartview.xml.XMLResponse.list(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeList(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeRange(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeSlice(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGridResponse(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeExecuteGridResponse(Unknown Source)
     at com.essbase.smartview.admin.EssbaseProvider.executeGrid(Unknown Source)
     at com.essbase.smartview.admin.ApsHandler.executeGrid(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:216)
     at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:217)
     at org.apache.commons.digester.Rule.end(Rule.java:255)
     at org.apache.commons.digester.Digester.endElement(Digester.java:1222)
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:603)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2938)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511)
     at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:808)
     at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
     at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:121)
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
     at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:523)
     at weblogic.xml.jaxp.WebLogicXMLReader.parse(WebLogicXMLReader.java:134)
     at weblogic.xml.jaxp.RegistryXMLReader.parse(RegistryXMLReader.java:173)
     at org.apache.commons.digester.Digester.parse(Digester.java:1786)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.EssbaseSmartView.doPost(Unknown Source)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:821)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
     at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
     at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
     at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
     at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
     at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
     at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
     at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
     at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
     at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
     at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
     at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
     at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
     at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
     at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
     at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
     at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
     at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
     at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
     at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused by: java.net.SocketException: Write failed: Broken pipe
     at jrockit.net.SocketNativeIO.writeBytesPinned(Native Method)
     at jrockit.net.SocketNativeIO.socketWrite(SocketNativeIO.java:46)
     at java.net.SocketOutputStream.socketWrite0(SocketOutputStream.java)
     at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
     at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
     at weblogic.servlet.internal.ChunkOutput.writeChunkTransfer(ChunkOutput.java:568)
     at weblogic.servlet.internal.ChunkOutput.writeChunks(ChunkOutput.java:539)
     at weblogic.servlet.internal.ChunkOutput.flush(ChunkOutput.java:427)
     at weblogic.servlet.internal.CharsetChunkOutput.flush(CharsetChunkOutput.java:298)
     at weblogic.servlet.internal.ChunkOutput$2.checkForFlush(ChunkOutput.java:648)
     at weblogic.servlet.internal.CharsetChunkOutput.write(CharsetChunkOutput.java:200)
     at weblogic.servlet.internal.ChunkOutputWrapper.write(ChunkOutputWrapper.java:148)
     at weblogic.servlet.internal.ServletOutputStreamImpl.write(ServletOutputStreamImpl.java:148)
     at java.util.zip.DeflaterOutputStream.deflate(DeflaterOutputStream.java:161)
     at java.util.zip.DeflaterOutputStream.write(DeflaterOutputStream.java:118)
     at java.util.zip.GZIPOutputStream.write(GZIPOutputStream.java:72)
     at sun.nio.cs.StreamEncoder.writeBytes(StreamEncoder.java:202)
     at sun.nio.cs.StreamEncoder.implWrite(StreamEncoder.java:263)
     at sun.nio.cs.StreamEncoder.write(StreamEncoder.java:106)
     at java.io.OutputStreamWriter.write(OutputStreamWriter.java:190)
     at java.io.BufferedWriter.flushBuffer(BufferedWriter.java:111)
     at java.io.BufferedWriter.write(BufferedWriter.java:125)
     at com.essbase.smartview.xml.XMLWriter.write(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.writeEsc(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
     at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
     at com.essbase.smartview.xml.XMLResponse.list(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeList(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeRange(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeSlice(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeGridResponse(Unknown Source)
     at com.essbase.smartview.xml.XmlRequestResponse.writeExecuteGridResponse(Unknown Source)
     at com.essbase.smartview.admin.EssbaseProvider.executeGrid(Unknown Source)
     at com.essbase.smartview.admin.ApsHandler.executeGrid(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:216)
     at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:217)
     at org.apache.commons.digester.Rule.end(Rule.java:253)
     at org.apache.commons.digester.Digester.endElement(Digester.java:1222)
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:601)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2938)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
     at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511)
     at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:808)
     at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
     at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:119)
     at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
     at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522)
     at weblogic.xml.jaxp.WebLogicXMLReader.parse(WebLogicXMLReader.java:133)
     at weblogic.xml.jaxp.RegistryXMLReader.parse(RegistryXMLReader.java:173)
     at org.apache.commons.digester.Digester.parse(Digester.java:1785)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
     at com.essbase.smartview.xml.EssbaseSmartView.doPost(Unknown Source)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
     at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
     at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
     at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
     at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
     at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
     at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
     at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
     at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
     at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
     at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
     at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
     at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
     at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
     at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
     ... 9 more
[2013-01-15T14:07:37.040-06:00] [AnalyticProviderServices0] [ERROR] [EPMOHPS-50165] [oracle.EPMOHPS] [tid: 11] [userId: <anonymous>] [APP: APS#11.1.2.0] [URI: /aps/SmartView] Time elapsed to complete the processing of the request:. took: 945,149 ms[[

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Some Smart View Functions Do Not Work in Excel 2010 64-bit. [ID 1463814.1]
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Modified:Aug 30, 2012Type:PROBLEMStatus:PUBLISHEDPriority:3
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In this Document
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Cause
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References
Applies to:
Hyperion Financial Management - Version 11.1.2.2.000 and later
Information in this document applies to any platform.
Symptoms
When using Smart View (SV) with Microsoft Office 2010 SP1 some SV functions do not work or cause Excel application to crash.
Cause
In 64-bit versions of Excel 2010 SP1, the presence of Smart View functions may cause Excel to terminate abruptly and may prevent Copy Data Point and Paste Data Point functions from working. This has been identified as a defect in Microsoft product.
Solution
Use the 32-bit version of Smart View until Microsoft issues fix for their 64-bit Office products.
References
@ BUG:13606492 - USING HSSETVALUE FUNCTION CAUSES EXCEL CRASH
14091219
Related
Products
•Enterprise Performance Management and Business Intelligence > Enterprise Performance Management > Financial Management > Hyperion Financial Management > Smart View > Smart View
Keywords
BIT;CRASH;EXCEL;HSGETVALUE;MICROSOFT;OFFICE 2010;SMART VIEW;SMARTVIEW;SP1;DYNAMIC ADV PROBLEM SOLUTIONCan you use the 32-bit Smart View with 64-bit Office? Unfortunately, 32-bit Excel cannot handle my files so I am forced to use 64-bit so going back to a 32-bit Office will not work for me.

Hyperion planning data form in smartview: problem with summary time period

We are using Planning ver. 11.1.2.2.300.20 and smartview 11.1.2.2.300 (build 070)
We use common Data Form:
In columns: Periods (Descendants including YearTotal - with no checkbox on start expanded)
In Rows :accounts
In some of our users computers,
When they open Data Form in Excel (with Smart View) - its appears very strange:
Summary Accounts are displayed as level 0 account in the summary Period columns (i.e. not in grey) and permit entering data.
In addition when Entering data in summary time period (i.e. Year or Quarter),
strangely, the data doesn't spread to the descendants months (level 0) .
This phenomenon occurs just in few of the computers.
Please help, how can we overcome this problem?
Thanks and Regards
Tami Kedem

Hi Celvin,
Thanks for your rapid response!
All computers have the same version of planning and smartview.
The computers where the Periods spreading and aggregation properties in Data form are not working,
do work wonderfully when opening the Data forms in the web.
I've tried everything, (remove suppressing, validations etc.):
In all kind of data forms the spreading and aggregation properties on summary time periods are not working in smartview -
and summary accounts on rows are not displayed in grey and permit entering data.
We remove and reinstall MS-Office (2007) from the problematic computers, but it didn't help.
Do you know if there is any kind of settings or softwares that might cause this phenomenon
i.e. interrupts the smartview translation of the web Data Forms.
Thank and best regards,
Tami Kedem

SmartView 11.1.2.2-drill down with attribute dimensions

In Smartview 11.1.2.2.300, we have noticed that if we exclude attribute dimensions from our report, then we are able to drill down to Bottom level on all our reports; but if there are attribute dimensions listed, then it throws errors. Is it an option to drill down to bottom level, while keeping the attribute dimensions in the report? Thanks.
Edited by: 937685 on Jan 17, 2013 9:35 AM

According to Oracle that still relates to a timeout error: SmartView Error "XML Load Error: DTD is prohibited [ID 1059964.1]
Update the registry on the client machine with the following settings:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ReceiveTimeout"=dword:00075300
"KeepAliveTimeout"=dword:000493e0
"ServerInfoTimeout"=dword:000493e0
You may need to reboot, I've seen it make a difference without the need.
Is this an FDM connection?
Anyway try that.
Steve

E66 - Error code 300 while installing an app via O...

Hey,
I've got Ovi Suite 3.1.1.75 and I'm trying to install MapMyTracks app (http://www.mapmytracks.com/download/) on E66. I installed a signed version, but somehow it was seen on the phone as an unsigned one. So I removed it and tried to install it directly via the phone (http://www.mapmytracks.com/install) but I got an error ("Installaton failed" or something like that). So I tried to install it again via Ovi Suite, but now Im getting error code 300.
Any idea what's wrong?

Ok, so there's now actually 3 people that have taken the trouble to report the error 300 issue to this forum. How many more are out there that do not report this? (and buy samsung the next time) C'mon Nokia, show you really care! I still can't use my phone on the internet...

SmartView 11.1.2.2.300-issues

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