Software agent framework/TREX
hi friends
In CRM 5.0 if we go for indexing the system asks for the hostname and ip address of the server. we have istalled TREX on a different server. i have 2 questions:
1. as the host name and ip address are not being populated what can be the reason for that?
2. is it necessary to install TREX on the same CRM server or it can be installed on some other server and used in CRM
thanx & regards
nitin
Prevent Duplicates in BP with BAS and TREX:
To prevent duplicates from being created in transaction BP
- set up the TREX connection, indexing, and all that stuff and test it with program RS_SIC_CONFIGURATION_TEST. This works as expected.
- activate BADIs SIC_ADDRESS_SEARCH and SIC_ADDRESS_UPD_TREX
Setting up Duplicate Prevention
To use duplicate prevention, you must perform the following steps:
Index the Existing Data
Before you can use duplicate prevention for existing data, you must perform initial indexing. To do this, the system stores the attributes of the data model of the business partner that are relevant for the search in the search engine together with the content. Using the business partner data, the system checks in the search engine whether there is a possible duplicate for each newly created or modified business partner.
To start the initial indexing, start program SIC_BAS_RSADRINI (transaction SE38) with the following parameters:
Field Name Entry
Object Type BUT000
Object Subtype PARTNER
Index Pool Table BUT000
Index Pool Field PARTNER
Service Name NORMALIZE_INDEX
Service Profile Profile defined in the configuration of the services
Define Settings for Duplicate Prevention
To use duplicate prevention, you must perform the following actions:
● Search and Classification (TREX)
TREX must be fully installed and configured.
● Search Engine Service (SES)
You must perform the following activities in SES (transaction SES_ADMIN):
u2022 ○ Enter the server for TREX (Goto ® Customizing ® System Settings).
u2022 ○ Enter the delivered index BAS_BUPA. Use CL_IC_INDEX_SES as class and make any further required settings (Goto ® Customizing ® Business Objects and Indexes).
u2022 ○ Activate index BAS_BUPA (Index ® Create/Activate Indexes). The system creates an index ID according to the naming convention of the SES in which system information is integrated in the name as well as BAS_BUPA (for example, nwt_003_bas_bupa__1).
● Configuration of the Services
The shipped services are already fully configured. To change the configuration of the services, perform the IMG activity Information Consistency Configuration in Customizing for Information Quality Management.
● Business Address Services (BAS)
To use BAS for duplicate prevention, you must perform the following activities under Application Specific Settings in Customizing for Information Quality Management:
u2022 ○ Activate Duplicate Check and Determine Limit for BAPIs
u2022 ○ Set Limit for Duplicate List in SAP Dialog Boxes
u2022 ○ Business Address Services (BAS) Configuration
● Activate Business Add-Ins
Activate the given implementations for the following BAdIs (transaction SE18):
u2022 ○ BAdI ADDRESS_SEARCH implementation SIC_ADDRESS_SEARCH
u2022 ○ BAdI ADDRESS_UPD_TREX implementation SIC_ADDRESS_UPD_TREX
Please refer the following link:
http://help.sap.com/saphelp_nw2004s/helpdata/en/44/551c3b99d44de2e10000000a1553f7/frameset.htm
Similar Messages
-
CCX - In CAD software agent goes into Reserved status.
I have CCX 7.0 & CCM 7.1.
In CAD software agent goes into Reserved status when a call hit to the agent & the agent is not able to take the call as all icons are greyed out. And this is happening to few agents only while for other agents its working fine.
Can anyone suggets a solution.
Rgds,
Kiran Savalsang.Or more accurately - ensure that the CSS that is assigned to the CTI ports includes the partition in which the agent DNs are configured.
They don't all need to be the same CSS, OR the same Partition.
Aaron
Please rate helpful posts.. -
Software Recovery Framework ?
Does anybody hear something about Software Recovery Framework on Solaris 8? It's like you can register your own process to OS thru some sort of API, and if the process is dead, OS will respawn it.
I searched on the Sun web, but cannot get it.The company does not support the end-user changing software variants, and so your wishes are unlikely to be granted. Your screenshot shows a version of the software intended for retail use only, and as it is a non-commercial package, ease of use is a low consideration.
-
Solution Manager 4.0 CRM 5.0 (TREX)
Dear SDN
This is my first time using SDN and I would like to ask you for help, please. This is urgent!
We have Solution Manager 4.0 CRM 5.0
We would like to setup the Solution Database function in CRM Software Agent Framework. What version of TREX can we use to make full use of Solution Database SAF. Can we use TREX 6.1 or TREX 7.0 or is both versions compatible. We also look for an installation guide on Software Agent Framework CRM 5.0. We have an installation guide for CRM 4.0 SP6.But this refer to older components.
Thanks your help will be greatly Appreciated
Allistair Mcguire
[email protected]hi
Thanks for the reply
I have setup TREX 6.1
Next problem, im trying to setup the solution database in SOLMAN 4.o
but when i go to trans IS01 and try to create an Solution for the database i get an Dump OBJECTS_OBJREF_NOT_ASSIGNED.
please advise as to how to resolve this dump.
Thanks
Allistair McGuire -
Hi All.
I trying to search BP in CRM ICWC 4.0 SP 7 using TREX, i have installed Software Agent Framework and applied the respective notes but i don't know which are next steps. When i try to execute the BP search and try with a debugging i have notice that some function modules are not returning data because something is missing.
Can anybody help me.
Thanks in advance
ArmandoHi.
Can i find a guide or something like that in the web ?.
I have installed the TREX, the SAF, used the transacztion CRM_SAF_TOOLS for checking and everything is Ok but when i'm using the function modelu TREX_BUPA_SEARCH in debbuging mode, i noticed the TREX search inside is not working... something is missing.
Best Regards.
Armando -
TREX Search on attachments in CRM 7.0
Hi ,
Is the TREX search on the attachments to Service orders,Activities.etc in CRM7.0 a standard functionality? Do we have to do any enhancements for enabling the TREX search on attachments to Service orders etc..in CRM 7.0Hi,
I guess this is not only in CRM 7.0, this should be possible in very old CRM releases already.
The extra step is in
spro->CRM->Enterprise Intelligence->Software Agent Framework->Name and Configure Knowledge Base
the flag: Compile URL Instead of Text
should be turned on.
Hongyan -
Hello,
I am trying to use TREX on my project. Could you please help me implement these requirements:
I need to add the « Free text » search criteria in the search view of component SRQM_INCIDENT_H. This view is used to perform searches on the Service Request object (BUS2000223).
The “Free text” search criteria should search within attachments linked to a Service Request.
I came across these 2 terms on several websites on TREX : “SES : SAP Netweaver Enterprise Search or Embedded Search” and “SAF : Software Agent Framework”. What is the difference between them?
Thank you.Dear Sonum,
for 1) I would suggest that you first try to get the Service Requests full text indexed based on the SAP standard delivery. The instructions at Enable full text search using TREX (Embedded Search - Enterprise Search) can be helpful. But I've noticed that there where changes on the Embedded Search since CRM 7.0 EhP2. After you have the search working look for the BAdI that should be available to enhance the search with a custom field and then use the methods used in the test report ESH_TEST_SEARCH or better go via the BOL object of the Embedded Search.
for 2) check out the improvement Integrate the CRM attachment with the CRM embedded search which was developed by SAP on request of customers via the Customer Connection process.
for 3) please check out the standard documentation Embedded Search - Search - SAP Library. As I haven't worked with SAF I can't say anything about it.
Best regards
Gregor -
TREX documentation - Embedded Search
Hi everyone,
We are implemeting TREX on SAP CRM 7.
I am looking for some customizing documents on SAP sites but cannot really understand what the difference between TREX, Embedded Search and Enterprise Search. Are those different functionnalities? Are they dependant of TREX implementation?
Any tips about TREX/CRM will be appreciated,
Regards,
AnaïsHi Anais,
SAP Enterprise Search provides unified, comprehensive, and secure real-time access to enterprise data and information from within and outside of a company.
the Enterprise Search enables a centralized search access to all sources, i.e. users can enter their search requests and receive the search results through a single browser-based user interface (Search UI).
In TREX search, each source has a separate user interface.
To configure TREX in SAP CRM or Solman please find below link.
Full-Text Search with TREX - SAP IT Service Management on SAP Solution Manager - SCN Wiki
If any concern in configuring Software Agent Framework (SAF), please let me know.
You can also refer below document:
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80d3c626-b9f0-2d10-b3a5-e2e7582f3449?overridelayout=true&quicklink=index
Thanks,
Vikas. -
Link CRM objects attachments to TREX
Hello Experts,
I want to transfer the attachments from business partner to TREX index for content search? So for this iam using the Software agent framework(SAF), iam using the knowledge base for this(CRMC_SAF_TOOL), indexs are getting created but the attachemtns(.doc,.pdf,.txt files) URL are not getting link to the index??
Can anyone provide me the how to link the CRM objects attachmetns to content server and then configure it to TREX??
Or is there any other way to do this..
Any help/suggestion will be appreciated.
Thanks & Regards.
HemantHello Hamant - how have you worked out with this problem?
-
How to set up Knowledge article CRM on HANA
Dear All,
We are using HANA database as a primary database. I'm in process of configuring Knowledge management using the best practice C3G/C29.
I did not get answers to below questions even after reading documentation on knowledge management and OSS notes(1254901,1517236,1703338,1730098,1770286,1773525,1777201,1789329,1789386,1792053,1816407,1817417).
1. Is it necessary to Install TREX even though the database is HANA ?
2. How to connect SAF(software agent framework) to HANA , SAF uses TCP/IP RFC connections to TREX ?
I have selected HANA database as search engine in below path.
SAP NetWeaver system and launch the Implementation Guide (IMG) by using transaction SPRO. Navigate to the node Search and Operational Analytics Common Settings for Operational Analytics and Embedded Search Configure Indexing Define TREX/BWA Destination or SAP HANA Database Connection .
As I'm using HANA database I can't use RFC destination of TREX TCP/IP connections and TREX was not installed.
Please guide me how to set up knowledge article in CRM on HANA db.
similar issue thread is unanswered since a year.
How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Thanks,
Naveen.Hi there,
Please update anyone has idea on above issue. -
Is SAF required for ICSS?
Hi,
I was wondering whether anyone would know whether you need to install the Software Agent Framework (SAF) if we wanted to use the SOlution Search and FAQs in the Internet Customer Self Service (ICSS) scenario? We are using CRM 4.0 SIE and understand if using the non-java configuration of the IC Web Client we do not need SAF. However is SAF still required for ICSS?
Any ideas would be much appreciated.
Regards
SulamanHi Sulaman
Look at
<a href="http://help.sap.com/saphelp_crm50/helpdata/en/8a/336641df6c7f47e10000000a1550b0/frameset.htm">http://help.sap.com/saphelp_crm50/helpdata/en/8a/336641df6c7f47e10000000a1550b0/frameset.htm</a>
In the prerequisites say "You have installed the TREX index server and the Software Agent Framework (SAF) components".
Regards.
Manuel -
Knowledge Search - Results doesnt appear
Hi Friends,
I have configured Knowledge base in my system and assigned Knowledge base profile to my business role.
But when i go to knowledge base search i see blank dropdown for language.
Also when i add search term i get the warning message 'Check TREX set up'.
Trex is running fine in SM59 and compilation configuration is also done from my end.
Can you guide me where could the problem be? Any suggestions..
Thanks in Advance !
Regards,
AbhishekHi Abhishek,
I suggest following:
1. Access the activity using the following navigation options:
Transaction code
SPRO
SAP CRM IMG menu
Customer Relationship Management ® Enterprise Intelligence ® Software Agent Framework ® Name and Configure Knowledge Base
2. Choose Continue.
3. In step Name and Language enter the knowledge base named KA, highlight the respective supported language ( e.g. EN = English) and choose Continue.
4. On step Basic Settings enter the Description for the selected language and choose Continue to skip all other steps.
5.Choose Complete to exit the wizard.
6.Choose Save if necessary.
Hopefully this will solve your issue.
Alternatively,You can access the diagnosis tool using the following navigation options:
Transaction code
CRMC_SAF_TOOL
Select search engine STANDARD, mark all checks (Process and Content Based) and choose Start Diagnosis (F2).
If errors occur when calling the Knowledge Search using transaction CRMM_SEARCH (although connection check in IMG is okay), the problem might be a missing RFC destination for Search and Indexing Service.
2. Check the results of the diagnosis check and follow the descriptions if necessary.
If errors occur like:
Remove/Modify [ Entry = 1 , Table name = CRMC_SAF_SE ]
New entries required [ Entry = 1 , Table name = CRMC_SAF_SE ]
you can ignore the error and continue.
If you receive errors regarding any of the Processes with red traffic lights at sub-entry Check Default Customizing, double-click on this sub-entry and then choose button Guide on the right-hand side.
Choose button Next to restore the settings and confirm the warning which occurs. This step does NOT reset the preceding configuration steps, so don’t worry about the warning.
Diagnosis will let you know if all the configuration is proper for the Knowledge base and KA.
Let me know how you go.
Thanks & Regards
Suchita -
How to create knowledge articles in CRM?
Dear All,
With the new 7.0 version being completely new to us, we have struggling with creating knowledge articles in the system. How to create a new knowledge article in the system?
Thanks in advance!
LeonHi Leon,
You have to made the following settings for knowledge articles in Customizing for Customer Relationship Management:
Specified which groups appear in the authorization scope under: Master Data -> Knowledge Articles
Defined surveys and their determination under: Master Data -> Knowledge Articles -> Questionnaires
The settings you make for surveys in Customizing determine the surveys that appear in the Questionnaires assignment block for knowledge articles.
Configured the Software Agent Framework (SAF) under Enterprise Intelligence
These settings are required to make a connection to the TREX server, which allows for faster searches.
Specified the categories to which the knowledge article can be assigned under: CRM Cross-Application Components -> Multilevel Categorization
Please find more details in the below link:
http://help.sap.com/saphelp_crm70/helpdata/EN/58/7c6e67f3834e338eab816bff7db5a6/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/EN/a7/2d70ccd04d4b8baa346e3a745c331a/frameset.htm
Hope this helps!
Regards,
Chethan -
How to create a index for solution database - CRM5.0
Hello Experts,
We want to have knowledge search in our IC web client
Trex 7.0 is alreasy installed.
I have done configuration in SAF.Also have created problem/solution in IS01-tcode
When I tried to compile SDB, I am getting error " 2007 - Index does not exist.
Can any one tell me how to create a index and how to assign a problem to SDB.
Regards,
Indhra.EHi,
Please ensure the following are correctly configured.
At IMG location CRM > Enterprise Intelligence > Software Agent Framework
1. The knowledge base has been configured - "Name and Configure Search Engine".
2. The knowledge base has been included in application - "Configure Application". The knowledge base should be in both application "ALL" and "ICWEBClient". (SAP note - 1091759 refers to similar error)
Then, as you might have executed the BSP application, CRM_EI_CMP_ADMN->default page, and select some language & click on Full index.
You might want to monitor the indexing process in TREX with the help of TREX admin. If nothing is shown in the index queue after the detail compilation shows status as finished, then the problem is in the CRM side and the documents are not flowing to TREX. So you might want to put breakpoint at CL_CRM_SAF_SE_TREX_ABAP classes' FULL_COMPILE method and analyse.
Kindly get back with any more details that you find if the problem doesn't gets solved.
Regards,
Uma. -
Search knowledge article texts within the knowledge search
Hi,
I hope anybody can help me out with this issue.
We have succesfully created Knowledgearticles (KAs) and compiled them using TREX. By adding the KA Knowledgebase to the knowledge search profile, the KAs can be searched in the ICWC in WebUI application IC_KNOWS_SEARCH.
But we are not able to search the note texts of the KA (solution description, problem description).
Using transaction TREXADMIN, i can see that the texts are contained in the index as attribute note_text.
But using the text search of the Knowledge search, only the KA description and the KA keywords are searched.
What did we miss or is this the standard behaviour?
Thanks for your help!
Best regards,
ThimoHi,
in our system the KA knowledgebase was not available by default.
We had to create it using the wizards.
To do this, go in SPRO to Software Agent Framework and choose activity 'Name and configure knowledge base'.
Concerning the data you have to enter- If I remember right, only the name KA is important, the rest can be left unchanged.
After this, you have to go on and create an index for KA using 'Configure Compilation', and last but not least add the KA to the relevant applications. In our case this is ICWebClient.
Hope it works,
Cheers
Thimo
Maybe you are looking for
-
How do I set the default file path for the Place command?
I keep my graphics files for each document in a particular folder. Every time I open an existing InDesign document and place a new image I have to browse back to that location - even though all of the previous images in that document came from the sa
-
Insert Object (create from pdf file) in wordpad fails
Problem: I am unable to insert object (create from existing pdf file) in wordpad application. Environment: OS: Windows 7 Professional + SP1 (64-bit) Acrobat X (32-bit installer) Procedure: Open Wordpad application, click on 'Insert Object', choose 'C
-
Using SBO with Wyse Winterm S30 Thin Clients
I have a customer who is using Microsoft Terminal Services via Wyse Winterm S30 Thin cllents to access SBO over a VPN. We are experiencing excessive rolling (redisplay) when screens are refreshed. The problem is compounded if a Marketing Document co
-
Total compensation Statement Error
Hi Experts, "Total compensation Statement" was working in Dev and Quality system. I have transported all request to Production system. after Tranporting Production its giving error "Error displaying Form" in portal. how to rectify this problem? give
-
SDK Error -5002 when adding a sales order
I'm getting an error -5002 when adding a sales order. Source code: IDocuments m_so2 = SBOCOMUtil.newDocuments(icmp, SBOCOMConstants.BoObjectTypes_Document_oOrders); line = m_so2.getLines(); m_so2.setCardCode("2173231916"); m_s