Software Purchase Question

Hello All -
I am contemplating moving from PC to a MacBook Pro with Retina Display and a loaded up iMac.
My question pertains to the way that software is licensed via the App Store on an Apple. When you download an app, it can go to both an iphone and ipad. I am wondering if I were to download paid software(Finl Cut Pro, Motion, etc) onto my Macbook, would I also be able to access them on my iMac, or would I have to purchase separate licenses?
THanks for any guidance!

Unless stipulated otherwise you can install any software purchased in the App Store on all the computers that your own. It is tied to your Apple ID so each computer should use the same Apple ID for authorization.
If you sell the computers at some later date you cannot transfer your license to a new owner. They must purchase their own software using their Apple ID.

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Recently replace logic board. Cannot open software purchased from Ap Store.

The Power supply and Logic Board were replaced. Now I cannot open software purchased from Ap Store. Computer gave message this was purchased for another computer and go go Ap Stor.   I did, and nothing suggested what to do??? Suggestions?

You only know a very small part of the story.   THE ORIGINAL iMAC WAS ONLY JUST OVER A MONTH OLD! The original Appointment was screwed up by Apple Support(?). I was told to drop it off in the morning and return for the 3:15PM appointment, which I did only to find there had been no appointment made, but the case number was in the system. I was told 3-5 days only to be notified by e-mail on the third day the logic board (motherboard) was bad.   Another wait. A week later it was ready and it ran from about noon until the next day about 11 AM when it had an update that required a restart where is promptly died during the restart. The Mgr of the Apple Store was gracious and had the computer replaced with a new one rather than trying something else.   Perhaps, you think it is fun to sit in a noisy store for half an hour or more, but I sure don't. Where is Apple's QC??? China!
I owned a computer business for 15 years and never once made a customer go through this much trouble.
If my computers made it through a 72 hour burn-in and did not have a problem in the next couple of weeks it never did have a failure.   My 15 year record of building computers had less than a 1% failure rate.
By the way, for your information if a new logic board is installed (I seemed to see several being done each visit) and the App does not recognize it, just uninstall it and go to the App store and re-install it.

Software Update Questions

Hi everybody,
I'm still relatively green in the computer world, so, I'm sure these questions are way to "rookie" for you. Nevertheless; here they are.
Software Update Questions:
1. What is J2SE 5.0 Release 4, version 4.0 (39.3 MB) and, is it necessary to install?
2. What is X11 Update 2006, version 1.1.2 (51.0 MB) and, is it necessary to install?
In case you need to know, I have Mac OS X (10.4.8) with a Verizon FIOS connection.
Thanks,
Wayhun
iMac Mac OS X (10.4.8)

J2SE 5.0 is the latest version of Java. Mac OS X originally ships with Java 1.4 and this gives you the opportunity to upgrade to the latest version.
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X11 (also known as XWindows) is a standard GUI interface for Unix systems. If you're using X11 you'd probably alredy know about it and therefore wouldn't be asking this question. It's not going to cause any problems if you update it, but it won't offer any advantage unless you're running X11-based applications.

Stupid question: Does iLife come with server software purchase?

I am considering moving to a server setup and also want to use the same machine as a workstation.
Does the server purchase also get all the features of OS X?
Mac Pro 2.66/6 gig Mac OS X (10.4.8)

Are you referring to the purchase of XServe - the computer, or XServer - The OS?
I don't know about the retail box of XServer - the OS, but the XServe - the computer that I bought in February did not come with iLife.
I wouldn't use my XServe as a workstation anyway, it's optimized for throughput (incredibly fast throughput - wheeee) not for day-to-day operations.
Hope this helps.
-Gregg

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Rookie question here. My organization recently purchased a new copy of InDesign CS6 for me and one other employee. We did NOT purchase Creative Cloud subscriptions, but hard copy licenses. The software is working great and we love your product. The problem we are having is in regards to other people in our organization trying to open our newly created InDesign Documents (CS6) with their older version of the software (CS5). We do NOT have the option to upgrade the CS5 software licenses, so what are our options for those employees with CS5 to be able to view and edit documents created in CS6? I'm assuming there is a way to save the CS6 documents as older versions, correct? We all operate Windows PC's. I greatly appreciate your help.

@Todd – the only way saving back is exporting to IDML from CS6 and open the IDML in CS5.
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Hi All,
I have craeted a virtual PC (Win XP) on my Win 7 PC virtual PC 2007. This virtual PC have installed crystal report 10. My question is, if I create another virtual PC (Win XP) on my Win 7 PC virtual PC 2007 and also install the crystal report 10. Does
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Best Regards,
Kenneth Lam

Microsoft does not provide support for the Crystal Reports products because Crystal Reports are SAP products, （http://support.microsoft.com/kb/317789）and we're not familiar with the license issue of this
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NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
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Yolanda Zhu
TechNet Community Support

Pre-Purchase Question, please...

Dear Forum:
I have all or most of the technical considerations answered, regarding my decision to purchase a new MacPro 2.8, 10 gig ram, three 750 HD running Logic8.
The one final and perhaps just as important question is this:
After viewing the MacPro and Logic forums here for awhile, the one thing that I don't see is official support.
I can spend a lot of money for the new system and appart from the actual Mac as a machine with 3 year support for the machine/OS issues, I can't call or write here for official support, like I could with another software company or can I?
I thing it would be necessary to have such access because we are customers and waiting around for another customer to perhaps unofficially give me thier inpression is better than nothing, but I could site the many issues reported here with various problems or hard-to-find answers regarding the use of just MacOS and its file structure, etc.
What do we have as customer support officially regarding Logic and MacPro working in tandem?
Phil

dear poster:
for every issue you can site that is found in a forum supporting issues with a program, hardware or the OS, i can only imagine there are 10 or more people not posting how well everything seems to be working. I use logic and fcs on my mac pro and have not yet had any problems.
as far as support for software, do you really want support from the company. personally, and in my experience, i would rather get community support from real users of the software that bank on experience, not scripts.
This goes for any software package. I'd rather have a professional that uses the program brainstorming on how to do something rather then listen to someone in a call center venturing a guess.
if it is an issue or defect, then you talk to apple through feedback to get it resolved.
from my experience, working with a mac pro and logic, i haven't had any problems. if i did, i would report them to apple.
but i go back, reading the few problems here in the forums compared to the number of users NOT posting here, seems to me like everything is in pretty good order.
Plus, if you purchase Logic Studio, i believe you get 90 days of support from apple. so if you are setting up a system, i think they have you covered from top to bottom with hardware and software support if you need it.

Post Purchase Question, AU, Core Audio

So following my previous post about whether or not I should buy LP8, I went out and bought it yesterday.
I have another question:
What's the difference between Core Audio and Audio Units and which is better?? Coming from Cubase I understand that VST is the Cubase/Platform interface, but I was looking at how many of my plugins are compatible with LP8 and some list Audio Unit compatibility and others list Core Audio and Audio Unit.
I'm a little confused
Cheers
T.
Message was edited by: Tony for Grammar

Core Audio and Audio Units are two different things.
Core Audio is the way Mac computers running OSX communicate with the software, like Logic (in layman's terms). Prior to OSX, there was ASIO, among others.
Audio Units are the format for the plug-ins used within Logic. Just like Cubase uses the VST format.
You can't use VST's in Logic directly, but you can use an VST wrapper, like the one FXpansion makes.
All that to say, most plug-ins are available in VST and Audio Unit formats, and it's just a matter of selecting which format you need, when you install them.
If you bought and downloaded a VST plug-in directly online, many times you can get the Audio Unit for free, just by supplying proof of purchase. Or some companies charge an small fee, but it's usually pretty nominal.

IMac 27" pre-purchase questions

Good Afternoon,
I am really close to ordering myself one of the new 27" iMacs but am struggling with the customisation options (who doesn't!)
This will be my first ever Apple Mac computer and I have tried to find answers to my questions elsewhere without much success.
For background info, I am not (and never will be) a professional photographer, videographer or music producer - I just want an iMac that will allow me to do all three tasks amazingly smoothly and maybe the odd bit of gaming - either using MAC software or PC software via Bootcamp or Parrallels 8.
So onto my first question - I already own an ICYDock MB559U3S-1SB Slim USB 3.0 & eSATA External HDD Enclosure and using a MB882SP-1S-1B 2.5" to 3.5" SATA SSD / Hard Drive Converter - I've fitted it with a Crucial 256Gb M4 SSD - leaving me feeling the cost of the 1TB Fusion Drive @ £200 may be unnecessary.
Will I be able to boot the new iMac from my external SSD?
If yes, what's the best way to connect it to the iMac - via USB3.0 cable or eSATA using something like the Lacie eSATA Hub http://www.lacie.com/us/products/product.htm?id=10574)
Assuming the iMac was booted from the ICYDock + SSD - would it be possible to (hot) unplug the 'boot' enclosure and insert a 'data' HDD enclosure without causing any problems whilst the iMac is on?
Would Bootcamp work from the ICYDock + SSD?
I have recently sold my Core i5 Windows PC to help fund the purchase of the iMac and to be fair, this Intel CPU handled everything I wanted to do on my PC with ease. It was fitted with 12Gb Corsair 1600MHz ram and an nVidia 660Ti 1596Mb PCI-e x16 graphics card. I'm therefore debating whether the i7 upgrade is actually going to provide me with a noticeable (+£160) performance boost. I will definitely be upgrading the memory to 32Gb myself and opting for the 680MX with 2GB DDR5 upgrade option.
2. Would you recommend I go for the i7 upgrade or will the i5 turbo boosted to 3.6Ghz suffice?
I'm still not sure if Bootcamp/Parrallels gets to use 100% or 50% of system resources or whether it's a user configurable option within Mountain Lion?
Does Hyper-Threading help when using plugins in Logic Pro?
Lastly, when it comes to upgrading the memory in the new iMac 27" - can anyone confirm if this Corsair memory fits comfortably / works well?
http://www.amazon.co.uk/gp/product/B0076W9Q5A/ref=pd_lpo_k2_dp_sr_1?pf_rd_p=1036 12307&pf_rd_s=lpo-top-stripe&pf_rd_t=201&pf_rd_i=B006EWUPOO&pf_rd_m=A3P5ROKL5A1O LE&pf_rd_r=13QHD95EABZCPT03G0BS
Many thanks for your time and insight

I'll be mostly using it as my main computer for everyday tasks along with learning Logic Pro.
My son is currently studying Film and Photography at College so he will use it infrequently for catching up on his course work - he mostly uses Final Cut and Adobe Suite.
One other thing I forgot to mention is connectivity to an existing 5.1 speaker system - If I buy a Mini Jack (Toslink) to Optical Cable and plug it into the headphone jack on the rear - will it automatically output to 5 channels or will I just get 2 x Stereo output?
Apologies if these are simple questions its just I don't have access to or know anyone who owns a Mac.
I'll be looking to join a MUG nearby once I have my new machine - but not before as it would frustrate me more if I could not come home and try out some of the tips I hope to pick up

Serial Number Purchasing Question

I have a question -- if I purchase the serial number online to activate the full version of my iWork '09 software, how many serial numbers do I get? I have read that the serial number works more than once -- is this true? What if my computer was to loose all its data or I was to erase it all or transfer all my files over to another Mac or PC? Would I be legally able to bring the software over, of would I have to download the iWork trial again and buy another serial number or use the same one I previously purchased again or use another one if the one I previously purchased came with more. And if it does come with more or I can use it more than once, how many other serial numbers/uses do I get with it? 3 in total (including the first one)?
Thanks for your help

We are delivered ONE serial number.
If the HD fails and must be replaced no problem (at least with iWork).
Reinstall the trial version then register it with the serial number.
If you have two machines, you may install on the two machines with the same serial number.
The rule is simply:
_*This License does not allow the Apple Software to exist on more than one computer at a time,*_
My two cents:
burn a CD with iWork09Trial.dmg and iWork09Update2.dmg
So, if your HD die you will be able to reinstall easily even if Internet is unavailable.
Yvan KOENIG (from FRANCE jeudi 11 juin 2009 22:18:16)

My iPod touch does not have new software (purchased Jan 26th)

Hey,
I know a similar question has been asked and was solved, but this situation is slightly different. I'm in South Korea and purchased my iPod at a store similar to a WalMart. Anyway, I purchased the iPod a few hours ago (on the 26th of January) and noticed that it did not have any of the new software updates (i.e. maps, stocks, weather, etc.) I'd love to have those programs on my iPod and I even waited until after they were released so I wouldn't have to pay for them like was said... and am quite disappointed that my iPod doesn't have the said software. I have a receipt and everything to prove the purchase... does anybody know of a number I can call or anybody I can speak to to sort this issue out?
Thanks.

This is very frustrating. I called the Apple Customer Service in USA but the lady on the phone was not helpful to me in any sense. I tried calling the number that was mentioned above but for whatever reason, it says the number does not exist. Calling the Apple Store in Korea (which is on the other side of the country, no less) was not useful as I was met with a voice recording in Korean (I don't speak Korean).
In any case, I asked the lady over the phone in USA if I could receive a credit over the phone... she basically laughed at me which was quite rude. I understand that I might have to visit an Apple Store, but considering there's only one in this country and it's way on the other side, financially, it doesn't make sense. I also don't feel right having to pay $20 for software that I should be entitled to considering I purchased the iPod after the release of everything. I own two MacBook's and this would be my third iPod... I've given Apple their fair share of my money... I'm not giving $20 here.
Does anybody have any other suggestions/solutions? Is there an e-mail address I can contact that anybody knows of? ... Thanks to all the other suggestions.

Help a noob with 2912 software image question

Hi guys, I have a few noob questions I hope you can help me with.
For study purposes I purchased a WS-C2912-XL-EN switch off of ebay and expected it to have the Enterprise software on it. the "EN" in the model number stands for enterprise does it not?
IOS (tm) C2900XL Software (C2900XL-H2-M), Version 11.2(8.5)SA6, MAINTENANCE INTERIM SOFTWARE
System image file is "flash:c2900XL-h2-mz-112.8.5-SA6.bin"
Processor is running Standard Edition Software
I have a WS-C2924C-XL-EN in my posession that is running:
IOS (tm) C2900XL Software (C2900XL-C3H2S-M), Version 12.0(5)WC8, RELEASE SOFTWARE (fc1)
System image file is "flash:c2900xl-c3h2s-mz.120-5.WC8.bin"
Processor is running Enterprise Edition Software
I want to practice setting up trunks and this is why I bought this particular switch so I need the enterprise version.
If the upload the enterprise image from the 2924 to the 2912 will it run?
I don't have access to the Cisco software tool to find out if this image is compatable with the 2912.
Would I be breaking any licensing rules by doing this? The switch was supposed to come with the enterprise software was it not?

Thanks for the reply. I went ahead & copied the IOS enterprise version image from the 2924 and tftped it onto the 2912, removed the old ios and set the boot image.
I rebooted and all is well.
One question; typically a tar would have been uploaded to the switch to update it and deliver the .bin and html files.
I only upgraded the .bin image and am going to use the same html files that were present to manage it through the web interface. Does using the old html files with a new image present a problem??

HT201272 I made two software purchases back in early 2012 and they are not showing up in my purchase history. I want the software on my new laptop and I cannot find it. What do I do?

I'm not finding software I purchased in my purchase history. Can anyone help lead me to where to find it. I have the software on my IMac and want to install it on my new laptop. I cannot find it? Help!
Thanks,
Chad

If they are iOS apps and you are signed into your computer's iTunes with the same account that you originally bought them with then they should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.
If they are Mac apps bought from the Mac App Store and you are signed in with the same account, then they should show under the Purchases tab in the Mac App Store.

Not able to install Logic on mac with OSX. 10.8.2. Error message: Logic Studio.mpkg cannot be opened as the power pc programs are no longer supported. I have logic studio 8 software purchased in 2007 and upgraded with logic studio 9 (purchased in 2009)

After an earlier attempt to move Logic from my other mac (OSX 10.6.8) with the migration assistant to my new mac with OSX 10.8.2. I've re-started the whole start up process by erasing the hard drive from the new machine and build it up from scratch. After a new "out of the box" start, I decided to install LOGIC from my disks : starting with my 2007 package Logic Studio 8 and upgrading with my Logic 9 package from 2009. When trying to start to install 2008 I got the error message : Logic Studio.mpkg cannot be opened as the power pc programs are no longer supported.
What does this mean? HOw do I get this working under 10.8.2 as it works flawlessly under OSX 10.6.8. For sure I didn't buy a new machine to have OSX 10.8.2 but I suspect this is the roadblock to installing my logic package.
Help!

Mark,
Sorry...
I completely lost the thread (I actually got confused between you and another poster on a another forum that was asking the same basic question) and somehow ended up thinking you were trying to install on a PPC Mac
My apologies and please ingnore those parts of my last post relating to the PPC Macs...
You have an Intel Mac and therefore Logic Studio 2 Boxed Upgrade set should install/run on your Mac without issue. As I said earlier.. you do not need to try and install from the original Logic Studio 1 /Logic 8 Boxed set...(It won't work anyhow because you have an Intel Mac and that version had a PPC installer) but just install from the Logic Studio 2 / Logic Pro 9 Upgrade Boxed setof DVDs instead...
Have you tried the "Make Disk Image" solution I gave earlier? That normnally works under such circumstances as what you are describing can happen when your DVD drive cannot read the DVDs correctly... I have had this situation myself where one drive read them okay and another failed to do so for whatever reason. Making and then installing from Disk images of those exact same disks resolved the issue for me...
You can try to reinstall directly from the DVDs of course though under some circumstances it may not allow you to reinstall Logic Pro itself if that part of the original installation attempt was successful... in which case you can also try this... (It's probably the easiest method if Logic 9 was already installed and present in your Apps Folder)
If the Logic Pro App is in your applications folder..
Run Software Updates to update Logic Pro to a version that will run under 10.8.2 (The initially installed version of Logic will not)
Run Logic
Go to the menu bar in Logic and select Logic Pro/Install Additional Content and select all content in there..
This content is basically exactly the same as what is stored on the remaining DVDs of the boxed set so you might not need to use the rest of the DVDs to install from but download it all instead from Apple Servers...

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