"Software Usage Metrics initialize failed" error when open Report Manager, after moving ReportServer from SSRS 2008 to SSRS 2012 (Native Mode)

Question

I've asked this question in SQL Server Upgrade forume, I'm asking here as well:
Your help is highly appreciated!
After migrating ReportServer db from 2008 to 2012, when access Report Manager throughhttp://myserver:80/Reports, I got the error below:
ui!ReportManager_0-3!11d8!02/04/2013-15:19:12:: e ERROR: Software Usage Metrics initialize failed
The process is below:
•I successfully installed SQL Server 2012 (64-bit) Enterprise as a Native Mode on a server who runs Windows 7 Enterprise SP1 (64-bit).
•I restored "ReportServer2008To2012" and "ReportServer2008To2012TempDB" in SSRS 2012 from the db files backed up in SQL 2008. In SSRS 2008, I have SSRS Model, ad-hoc reports based on model, and I also have canned reports built through BIDS
report server project.
•I reconfigured both databases' Compatibility level to SQL Server 2012(110) from SQL Server 2008(100).
•I configured SSRS through Reporting Services Configuration Manager as below:
  > I chosen "Use built-in account:" as Service Account
> In "Database" tab, I selected "Choose an existing report server database" and choose "ReportServer2008To2012" db, I used "Windows Authentication" (my login has the System Administrator priviledge). I got all 4 parts
success: Verifying database sku = Success; Generating rights scripts = Success; Applying connection rights = Success; Setting DSN = Success.
> I went to "Scale-out Deployment" to check if the initializing succeed, I found nothing there.
Here are what I did from different approaches:
A •I went to "Encryption Keys" and restored the key I backed up from SSRS 2008, after retoring, I got two initialized instances: One is on my current server (SSRS 2012), the other one is from the old server (SSRS 2008).
   I deleted the old one(SSRS 2008) through "Remove Server" action and kept the one on my current server(SSRS 2012).
   After I restart SSRS service, and tried to connect Report Manager, I got "An internal error occurred on the report server. See the error log for more details."
   I checked the log file, the error is actually "ERROR: Software Usage Metrics initialize failed"
B •I also tried to "Delete Encrypted Content" and did see the SSRS was initialized through checking it on "Scale-out Deployment", however when I tried to open Report Manager, I got the same error.
Anyone had the same issue? Any solution? Thanks in advance!

Answer 1

Your help is highly appreciated!
After migrating ReportServer db from 2008 to 2012, when access Report Manager through
http://myserver:80/Reports, I got the error below:
ui!ReportManager_0-3!11d8!02/04/2013-15:19:12:: e ERROR: Software Usage Metrics initialize failed
The process is below:
•I successfully installed SQL Server 2012 (64-bit) Enterprise as a Native Mode on a server who runs Windows 7 Enterprise SP1 (64-bit).
•I restored "ReportServer2008To2012" and "ReportServer2008To2012TempDB" in SSRS 2012 from the db files backed up in SQL 2008. In SSRS 2008, I have SSRS Model, ad-hoc reports based on model, and I also have canned reports built through BIDS
report server project.
•I reconfigured both databases' Compatibility level to SQL Server 2012(110) from SQL Server 2008(100).
•I configured SSRS through Reporting Services Configuration Manager as below:
 > I chosen "Use built-in account:" as Service Account
 > In "Database" tab, I selected "Choose an existing report server database" and choose "ReportServer2008To2012" db, I used "Windows Authentication" (my login has the System Administrator priviledge). I got all
4 parts success: Verifying database sku = Success; Generating rights scripts = Success; Applying connection rights = Success; Setting DSN = Success.
 > I went to "Scale-out Deployment" to check if the initializing succeed, I found nothing there.
Here are what I did from different approaches:
A •I went to "Encryption Keys" and restored the key I backed up from SSRS 2008, after retoring, I got two initialized instances: One is on my current server (SSRS 2012), the other one is from the old server (SSRS 2008).
   I deleted the old one(SSRS 2008) through "Remove Server" action and kept the one on my current server(SSRS 2012).
   After I restart SSRS service, and tried to connect Report Manager, I got "An internal error occurred on the report server. See the error log for more details."
   I checked the log file, the error is actually "ERROR: Software Usage Metrics initialize failed"
B •I also tried to "Delete Encrypted Content" and did see the SSRS was initialized through checking it on "Scale-out Deployment", however when I tried to open Report Manager, I got the same error.
Anyone had the same issue? Any solution? Thanks in advance!