SOL 4.0 BP and SERVICE DESK

Good Morning,
I have same problems with the right configuration of the Service Desk functionality. First of all I will describe our system landscape and what I have done.
We are using SAP AS 6.20 and Retail. For the first steps to setup the Service Desk, I have used different blogs. Now, it is possible to send Support Messages from a satellite system to the Support Desk. So far so good, but I have read, its possible to fill same fields automatically by using the right BP configuration. But I didn't understand the concept. I have create a BP General, a Sold-to-Party, a Employee. But how do the work together? Must I assign them together and if yes, how?
At the moment, if a new message arrived at the Service Desk the fields: "Person Responsible" and "Contact Person" are clear.
I tried different way's, but the only thing it changed, was the field "Reported by".
Can anybody help me?

Hi,
Go throught this document.
https://websmp103.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf
This will solve your problem.
Feel free to revert back.
--Ragu

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Edited by: Srini24 on May 4, 2010 9:06 AM

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Piont rewarded for solution
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Hello
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Its really good and I have set up the config in that way only.
If useful reward the points.
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