Solman 4.0 Service Desk Error

Question

We have recently installed Solman SR1, with sp level 8 in windows/oracle10g.
We have activated the SD as per the logs and in SPRO.
When we try to create a support message in crmd_order, we receive the below dumps. We have checked in SAP notes but there is no solution.
Can you please help us on the same.
Also if you have any documents related to activating service desk for solution manager 4.0, it would be of great help to us.
Please send the same to [email protected]
Thanks & Regards
Senthil
Runtime Errors         OBJECTS_OBJREF_NOT_ASSIGNED
Except.                CX_SY_REF_IS_INITIAL
Date and Time          30.05.2007 10:28:04
Short dump has not been completely stored (too big)
Short text
     Access via 'NULL' object reference not possible.
What happened?
     Error in the ABAP Application Program
     The current ABAP program "CL_TRIGGER_SELECTOR_PPF=======CP" had to be
      terminated because it has
     come across a statement that unfortunately cannot be executed.
What can you do?
     Note down which actions and inputs caused the error.
     To process the problem further, contact you SAP system
     administrator.
     Using Transaction ST22 for ABAP Dump Analysis, you can look
     at and manage termination messages, and you can also
     keep them for a long time.
Error analysis
     An exception occurred that is explained in detail below.
     The exception, which is assigned to class 'CX_SY_REF_IS_INITIAL', was not
      caught in
     procedure "SELECT_PROFILES_BY_APPL_REF" "(METHOD)", nor was it propagated by a
      RAISING clause.
     Since the caller of the procedure could not have anticipated that the
     exception would occur, the current program is terminated.
     The reason for the exception is:
     You attempted to use a 'NULL' object reference (points to 'nothing')
     access a component (variable: "LO_TRIGGER").
     An object reference must point to an object (an instance of a class)
     before it can be used to access components.
     Either the reference was never set or it was set to 'NULL' using the
     CLEAR statement.

Answer 1

> i configured in the child system the rfc connections before and also checked in BCOS_CUST table to make sure that this rfc connection is existing.
> but still i am not able to see the components in the solman.
> i do not have access to market place,
Interesting... so you won't be able to download (and apply) any necessary notes or get the documentation or necessary BC-Sets that are attached to notes...
> are there any other configurations i need to make in child systems. what transactions do i need to use in child systems to send problem ticket to service desk in solman.
You either doubleclick on the SAP icon in the upper right corner in the SAPGUI or you use the "help - send support message" menu.
This is all covered in the documentation.
Markus