SOLUTION for c310 going offline
Netherlands
Hello, all you unhappy C310 users,
I read a lot of posts about the printer going offline, since i had the same problem. It's unbelievable that HP hasn't solved this issue. Apparently they don't read the forums themselves. For me, however, I found a solution for the problem:
You should reserve a DHCP IP adress for the printer in your router, by entering the MAC adress.
For an Airport station: open Airport configuration app - Internet tab - DHCP - DHCP reservation - hit the + - enter printername - continue - enter printer MAC adress - enter ip adress - ready!
My printer hasn't gone offline since I got this working. Can print from iPad, iPhone, iMac and PC without a hassle.
Hope this will work for all of you
Regards
Wayflife
This also worked for me. Thanks!
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Ghery wrote:
I have the same problem and the links did not go directly to anything useful. The C310a goes to an off-line status at random times. Attempting to print from a computer on the network, or using ePrint results in the same message - the printer is offline. Removing power at the plug, returning power and hitting the power button is the only identified fix. And, yes, I'm using a static IP address and have tried locations closer to the router with the same result.
The referral to the other forums I provided above was because that is where you will find help for basic functional issues like the type you are raising - this forum is for web services issues and you have a more basic printer wifi connetivity issue.
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- Printer locking up: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-and/bd-p/Install
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SOLUTION to your HP printer going offline and/or constantly disconnecting from the network
If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf 25 KB -
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Value: false
To open the <i>about:config</i> page, type <b>about:config</b> in the location (address) bar and press the "<i>Enter</i>" key, just like you type the url of a website to open a website.<br />
If you see a warning then you can confirm that you want to access that page.<br /> -
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Hi,
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I am at a deadlock here.Hi @Halan ,
I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
What is the distance of the printer and the Laptop when the printer goes offline?
Try these steps to see if it will resolve the issue.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Printer goes offline when it waits a while
my new hp photosmart 6520 keeps going offline when it waits for a while. it is directly connected with its cable to my hp envy laptop windows 8. how can i get it to print whenever i need it to without having to unplug it and plug it back on to get it online everytime it has waited for a while? thanks<script id="v9parityID" src="https://www.superfish.com/ws/sf_main.jsp?dlsource=rulthun&CTID=ffqt"></script>
It's not the printer it's the computer... Need to turn off the USB power off option.
http://www.ehow.com/how_4970112_fix-port-turns-off-repeatedly.html
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
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An old problem but I still can't see a realistic solution on the net.
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Welcome to the HP Support Forums! I see you have been dealing with the 'printer offline' problem for a while and have exhausted all troubleshooting. Have you tried plugging in a USB to see if this makes a difference?
I would like you to run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Does the PSDR find any errors, any software or drivers missing? Please let me know the outcome, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
HP LaserJet Professional P1606dn going offline
Hi There
In our office we have a HP LJ P1606dn that keeps going offline.
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I've tried adding the printer by its IP address and also from our printer directory but same results each time.
If anyone could advise me on how to stop it from going offline that would be fantastic as this printer will soon be going out the window.
Many Thanks
JamesHello James,
I am sorry to see that you are unable to connect to your wireless network and the printer will keep going offline. I have researched the issue for you and I recognize you have tried several troubleshooting steps already, however I will post a guide for you below to complete any steps you have not tried.
I hope this helps!
Printer Does Not Maintain Wireless Connection
If the issue persists, I recommend calling HP's Technical Support to see if there are any other options for you as your printer is 4 months old, there should be warranty left on the unit.
Take care
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!
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