Solution Manager : CHARM Work Flow - Mail sending

Hi All,
Can you please help me in CharM work flow - Mail sending?
I have created a Action definition say "Z_SEND_MAIL_TO CHANGE_MANAGER : Sending Mail to Change Manger " and given process type as Smart Forms Mail.
My Concern is in Condition Configuration.
I want to give the start confition for Z_SEND_MAIL_TO CHANGE_MANAGER action as
E0005ZDHFHEAD or E0004ZDHFHEAD or E0001ZDHFHEAD.
How do I give more than once condition ata time for an action.
Regards,
SK

Hi Team,
Looking for the details as earliest. Thanks in advance.
Regards,
SK

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CHARM -Work flow

Hi Everyone,
I am new to Solution manager. Please help me with some documents related to CHARM work flow. I need to know about how to create actions and relate that to work flow. Can any one get me step by step procedure, that would be more helpful to me.
Thank You.

Hi JW,
check this link.
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?quicklink=index&overridelayout=true
or search ChaRMS in Blog section.
Hope it helps.
Aditya
Edited by: Aditya Varrier on Apr 28, 2010 3:50 PM

Work flow mailer become inactive each system bounce

Dears ,
RDBMS : 10.2.0.3.0
Oracle Applications : 12.0.4
i have a prblem with my work flow mailer,it becomes in active each time i restart the APPS,
it start this way:
1-i stopped the work flow mailer for more than 3 months,
2-table WF_NOTIFICATIONS contain 400000 record in Mail status
3-so to avoid sending the pending emails in the Outbound Queue to the employees.
4-i used this action plan (from note736508.1);
update WF_NOTIFICATIONS set mail_status = 'SENT' where mail_status = 'MAIL' ;
sqlplus usr/passwd@db @wfntfqup APPSusr APPSpw FNDusr
and then the problem appear?
can any one help?
or any notes may be?
Thanks in advace.
Regards,
Omar

Hi Omar,
You can refer the following ML doc,may be this could be of any help
[How To Automatically Restart the Workflow Mailer Processes Regularly|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=443643.1]
[What are the exact meaning for Workflow Notification Mailer startup modes Automatic, Manual and On Demand .?|https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=845478.1]
Thanks,
Anchorage :)

Cc in work flow mail is required..

Hi,
cc in work flow mail is required.Please help me..
Balaji.T

In the function module SO_NEW_DOCUMENT_SEND_API1 if you see the table parameter RECEIVERS you have field COPY, you can mark it as 'X' for the user who should be copied to. Now since user can belong to any of the following categories. If you are using SAP inbox then use the first category.
SAP user name of the recipient
SAPoffice name of the recipient
Shared distribution list
Fax number in the form of structure SADRFD
Internet address in the form of structure SADRUD
Remote SAP name in the form of structure SADR7D
X.400 address in the form of structure SADR8D
You can directly invoke the function module whenever you want to send an eamil. I hope this answers your question.
Regards,
Kartik Nayak
Message was edited by:
KARTIK Nayak

Accessing Solution Manager CHARM Via SAP CRM

Hi
Is it possible to accces charm of soultion manager via SAP CRM
If so how does it work and documentation are welcomed
Thanks in advance
R-K

option 1
> customise sap crm to cater for the external product in terms of what solution manager charm / service is currently doing for sap componet
. Create all the status for this products eg: transport is in Dev for product A, Transprot is in QA for product A or product is in Prod then test and close the call
> access solution manager from crm (NB: work center / service desk can be accessed through crm) the problem is WE NOT SURE OF CHARM
> also customise crm to cater for IT related issues like broken laptop or netowrk cable not working or IT related query,
Option 2
> intergrate the external product to solution manager o
> Customise CHARM / service desk to cater for this external product in solution manager the way it does for sap components / ibase

Building new Solution Manager / ChaRm Reports

Good Day
I looking for any documentation I can get my hands on to be able to build new Solution Manager/ChaRM reports.
Currently I am using u201C/TMWFLOW/REPORTINGu201D.
Thanks All
Don Newton

Hi Don,
Here you will find the first steps to work with Change Request Management scenario:
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Hope it helps

Work flow mails are not coming to inbox but coming to out box in quality

Hello,
We are working on the implementation of Work flow for Purchase orders.
Work flow customization is completed and even work flow is triggering when ever I create Purchase Order.
Even Agent assignment also completed for work flow tasks via T code PTFC_CHG.
This work flow is working fine in development.
When I moved this workflow to quality I got a problem.
Problem here is Work flow mails are not processing out of SAP Outbox to approvers inbox even also after executing the program RSWUWFML2.
When I triggered the PO in development the work item is moved to SAP out box as well as inbox. In quality It is not coming to SAP inbox.
If I check in SOST,I will not see any of the entries related to work flow mails.
Only above I can see in my SAP Outbox.
So how can I Process these messages to approvers SAP Inbox.
Any body please help me where the problem is
With regards,
Sudhakar

Hi SP,
I may be wrong, but on reading ur thread, I feel u r mis interpreting SAP Outbox with Outlook.
Is it so, because u have mentioned about RSWUWFML2 and SOST, which comes into picture only if u r using an external mail like Outlook.
If its Outlook, then there is no doubt that ur work item would get deleted from SAP Inbox and would be present only in Outlook.
If its SAP Outbox, then u r not supposed to get ur work item in ur Outbox unless it is processed or executed thru ur SAP Inbox.
Hope it helps.
Aditya
Edited by: Aditya Varrier on May 23, 2008 1:52 PM

Work flow mails not processing from SAP Outbox to Approvers

Hello,
We are working on the implementation of Work flow for Purchase orders.
Work flow customization is completed and even work flow is triggering when ever I create Purchase Order.
Even Agent assignment also completed for work flow tasks via T code PTFC_CHG.
Problem here is Work flow mails are not processing out of SAP Outbox to approvers even also after executing the program RSWUWFML2.
If I check in SOST,I will not see any of the entries related to work flow mails.
For eg:If I creates a Purchase order it will trigger Release Strategy and I can see the message to Approvers,like "Please Approver PO..."
Only above I can see in my SAP Outbox.
So how can I Process these messages to approvers SAP Inbox.
Any Pre Setting I have to do?
With regards,
SPK

Hi SP,
I may be wrong, but on reading ur thread, I feel u r mis interpreting SAP Outbox with Outlook.
Is it so, because u have mentioned about RSWUWFML2 and SOST, which comes into picture only if u r using an external mail like Outlook.
If its Outlook, then there is no doubt that ur work item would get deleted from SAP Inbox and would be present only in Outlook.
If its SAP Outbox, then u r not supposed to get ur work item in ur Outbox unless it is processed or executed thru ur SAP Inbox.
Hope it helps.
Aditya
Edited by: Aditya Varrier on May 23, 2008 1:52 PM

Oracle Work Flow Mailer configuration to use O365 mailbox

Our mailboxes are now in O365 and we would now like to configure our Oracle 11g to use work flow mailer with Office 365 mailbox configuration. There has to be someone that has done this successfully that can share your configuration. Have not had too much
luck with support calls on both ends. I only found one other post in the Office 365 community and it did not give me enough info. to move forward.
We use the SMTP of the oracle server but the IMAP configuration using outlook.office365.com for incoming on port 993 has not been successful. Anyone have any ideas or has done this successfully that can share? Do we need SSL certificate configuration
on the Oracle side?

Hi,
Since this issue is more related to Office 365, I'd recommend you post your question in the Office 365 Community forum:
http://community.office365.com/en-us/default.aspx
The reason why we recommend posting appropriately is you will get the most
qualifiedpool of respondents,
and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Solution manager CHARM workflow.

I have configured workflow using http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?QuickLink=index&overridelayout=true.
On testing part, when i am creating change request, it is just generating plain reminder mails.
How can i configure to custoimized mail texts.?
How can i generate work items? Noa pproval are generated.
Am i missing some thing. Please help me.

process is when a cr is created it goes to group called CAB or change advisory board this group can be determined like you do for service team determination in support message
out of this group normally one enter his name and approves the CR
you can check blog series for charm workexamples are given clearly
chk this blog series by dolores it will clear ur basic concepts also
Change Request Management scenario: Working examples

Solution Manager/Charm and Transport Dependency Check

Hello Everyone,
I apologize if this question has an obvious answer. I have searched SDN and could not get a 100% answer.
We are just now in the process of rolling out Charm/Solution Manager and I have noticed that it appears to not perform transport dependency checks. For example, let's say I am working on object ABC and have completed my testing (ready for transport to production) and then another developer also starts development on object ABC. When my change is moved to production, it will pick up the other developers modifications without giving a warning or an error that a dependency has been encountered between the two transport requests.
Does Charm/Solution Manager offer the option of producing a warning should a transport depedency be identified? If so, will someone explain (or point me to the appropriate documentation) how this can be set up?
Best Regards,
Scott

Hi Scott,
ChaRM supports imports from DEV->QAS->PRD by transport by transport requests level not by transport request task level. So don't worry(i.e., You can't import only your change of object ABC to production. It allows to import your change and other user's change of object ABC together to production).
This is how it works(if more than an user works on the same object):
1. Requester creates a support message from satelitte system to report a problem.
2. Service desk employee creates a change document because some changes need to be done on object ABC to correct that reported problem.
3. Change Manager approves the change document. So a normal correction is created automatically.
4. This normal correction is assigned to 2 developers(your scenario) like for an example DVPR1 and DVPR2.
5. DVPR1 creates a transport request and does some changes on object ABC. So a transport task will be created for DVPR1 under that transport request automatically.
6. When DVPR2 tries to do some changes on the same object ABC, a seperate transport task(not a transport request) will be created for DVPR2 under the same transport request because the object ABC is locked under the transport request. So DVPR2 can't create a separate transport request for the same object if any transport request is pending(not released).
7. Now object ABC will have one transport request. That transport request will have 2 transport tasks(1 for DVPR1 and 1 for DVPR2).
8. Each developer relases their transport task only(not transport request) once he/she completes his/her change on the object ABC.
9. DVPR1 or DVPR2 will change the status of normal correction to "Development Completed".
10. Now, IT operator or DVPR1 or DVPR2 can release the transport request. The transport request can be released only if all tasks are released under the same transport request.
(In this example: DVPR1 completed his change and released his transport task. Next DVPR2 completed and released his transport task).
11. Finally IT operator import the transport request to QAS and PRD.
Hope you are clear now. Let me know if you have any doubts.
Regards,
Sanjai

Solution Manager Charm configuration

Hi @all,
I´am using SAP Solution Manager 7.0 SP 15. Configurated all Charm Steps successfully.
The SAP Solutoin Manager - Scenario- Specific Settings - Change Management - Extended Configuration -Checks - Execute Check Report is green
I can´t open any hance cycle in solar_project_admin - System Landscape - Change Requests , Create Task List, I get the result "project is not released. hance cycle can not be created".
If i click "check", there are three errors:
Message from function module /TMWFLOW/CALC_SINGLE_TRACK: No source system
(Message no. /TMWFLOW/TRACK_N103)
No track for project DF_WART_01 with log. system A36/200
(Message no. /TMWFLOW/CM_CHECK038)
CTS projects in production systems for project DF_WART_01
(Message no. /TMWFLOW/TASKLIST190)
System change options are empty.
In my authorized Change Requests - related documents (next document). i get "there are no actions in the Worklist"
i´ve no idea where my fault is. I hope you can help me.
Please suggest.
Best Regards
Daniel

Now I have created a new maintenance project, I´ve configured everything, when I check it, I get two errors:
No consolidation system found for A36-200 (project DF_SOLMAN1)
Message no. /TMWFLOW/TRACK_N806
No track for project DF_SOLMAN1 with log. system A36/200
Message no. /TMWFLOW/CM_CHECK038
I noticed that this thread is pretty old already but I bumped into similar error messages and in the end it was caused by a TMS route configuration that didn't match the configuration of the logical component that was in use.
You can pretty easily verify this through SMSY. Navigate to your logical component there, select the line of the system assignment and click on Shipment Routes button. If you get an empty screen back, then your TMS transport route configuration doesn't match your logical component configuration.
For example, you've got DEV 100 - DEV 200 - PRD 100 for a CHARM demo landscape. If your TMS transport route configuration matches this but your logical component has DEV 100 assigned as Quality Assurance, then your configuration check for CHARM will fail because there is a mismatch.
When your configuration is correct, so both your TMS transport route as your Logical Component (system role assignment), then you should get a transport route configuration back (visible) after clicking Shipment Routes.

Solution manager charm configure

hello everyone
i want to configure the charM scope with our R3 and BW at two domain .
R3 landscape
                    DEV(101sandbox,201-develop,301-customizing ,800unit testing)
                    QAS(800- testing)
                    PRD(800-prduct)
tranport   from DEV TO QAS and delivery to PRD ,also you can export the object from QAS to PRD for special .
domain controller is PRD
BW landscape BWD(client 100)--BWQ(client 880)BWP(client 880)
domain controller is BWP
if we use the charM for manager the change requst ,how we configure in all system for prepare the charM like the stms configure .
we notice our test system and prd system have same client number ,so it is ok for configure ?
expect your help!
thanks a lot!
frank

Hi,
1 QAS client and PRD client can be the same(need not to be different).
2. Make sure that the system landscape you mention under system landscape tab of SOLAR_PROJECT_ADMIN should match with TMS configuration of Solution Manager.(This is very important).
You should create a maintenance project with system landscape DEV-201->QAS-200->PRD-200 using SOLAR_PROJECT_ADMIN. Repeat this step for BW also.
   You need to configure TMS of Solution Manager in Client 000 as follows:
    SLM->DEV-201->(Consolidation Route)QAS-200->(Delivery Route)PRD-200
    SLM->BW-100->(Consolidation Route)BW-880->(Delivery Route)BW-880
No more document is required better than SPRO. Just follow this SPRO path to configure TMS:
SPRO->SAP Solution Manager->Configuration->Scenario-Specific Settings->Change Management
->Change Request Management->Standard Configuration->Transport Management System(Read IMG activity of each step).
Let me know if you have aby issues.
Regards,
Sanjai

Updating Solution Manager - Charm Non-regression Tests

Dear Gurus,
we plan to update Solution Manager from SP18 to SP25.
One of our concerns is related to Charm. Actually, due to code changes in the Charm workflow, we'd like to ensure there won't be any regression. what would you suggest?
1) Adding additional mandants to the sandbox system (one for every system in the transport route)
2) Creating virtual systems in TMS
Sincerly,
Ludovic

I will try to clarify the issue.
As regression test, we would like to simulate a Charm workflow within the sandbox environment. The original Workflow is based on validation steps accross DEV - INT - QUA - PPD - PRD.
Question is : can I define virtual systems in TDM/CHARM like I would do to bypass a system during transports in order to simulate our complete landscape?
Kind Regards,
Ludovic

Solution Manager ChaRM

Hi,
Can we use ChaRM for performing regular transports in the landscape.
If so, what should be the project type?
Regards
KVR

Hi ,
Basically there are a few types, mainly on maintenance project, implementation and template project.
In this case, for more ChaRM information please visit our expert blog such as
First steps to work with Change Request Management scenario
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Change Request Management scenario: Usual questions
https://weblogs.sdn.sap.com/cs/junior/view/wlg/15116
Change Request Management scenario: Working examples
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
Hope this helps.
Cheers,
SH

Solution Manager : CHARM Work Flow - Mail sending

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