Solution manager CHARM workflow.

I have configured workflow using http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/d06db8e2-5036-2c10-1a97-dee1364fcec8?QuickLink=index&overridelayout=true.
On testing part, when i am creating change request, it is just generating plain reminder mails.
How can i configure to custoimized mail texts.?
How can i generate work items? Noa pproval are generated.
Am i missing some thing. Please help me.

process is when a cr is created it goes to group called CAB or change advisory board this group can be determined like you do for service team determination in support message
out of this group normally one enter his name and approves the CR
you can check blog series for charm workexamples are given clearly
chk this blog series by dolores it will clear ur basic concepts also
Change Request Management scenario: Working examples

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Accessing Solution Manager CHARM Via SAP CRM

Hi
Is it possible to accces charm of soultion manager via SAP CRM
If so how does it work and documentation are welcomed
Thanks in advance
R-K

option 1
> customise sap crm to cater for the external product in terms of what solution manager charm / service is currently doing for sap componet
. Create all the status for this products eg: transport is in Dev for product A, Transprot is in QA for product A or product is in Prod then test and close the call
> access solution manager from crm (NB: work center / service desk can be accessed through crm) the problem is WE NOT SURE OF CHARM
> also customise crm to cater for IT related issues like broken laptop or netowrk cable not working or IT related query,
Option 2
> intergrate the external product to solution manager o
> Customise CHARM / service desk to cater for this external product in solution manager the way it does for sap components / ibase

Building new Solution Manager / ChaRm Reports

Good Day
I looking for any documentation I can get my hands on to be able to build new Solution Manager/ChaRM reports.
Currently I am using u201C/TMWFLOW/REPORTINGu201D.
Thanks All
Don Newton

Hi Don,
Here you will find the first steps to work with Change Request Management scenario:
First steps to work with Change Request Management scenario in SAP Solution Manager 7.0
Hope it helps

Updating Solution Manager - Charm Non-regression Tests

Dear Gurus,
we plan to update Solution Manager from SP18 to SP25.
One of our concerns is related to Charm. Actually, due to code changes in the Charm workflow, we'd like to ensure there won't be any regression. what would you suggest?
1) Adding additional mandants to the sandbox system (one for every system in the transport route)
2) Creating virtual systems in TMS
Sincerly,
Ludovic

I will try to clarify the issue.
As regression test, we would like to simulate a Charm workflow within the sandbox environment. The original Workflow is based on validation steps accross DEV - INT - QUA - PPD - PRD.
Question is : can I define virtual systems in TDM/CHARM like I would do to bypass a system during transports in order to simulate our complete landscape?
Kind Regards,
Ludovic

Solution Manager Charm configuration

Hi @all,
I´am using SAP Solution Manager 7.0 SP 15. Configurated all Charm Steps successfully.
The SAP Solutoin Manager - Scenario- Specific Settings - Change Management - Extended Configuration -Checks - Execute Check Report is green
I can´t open any hance cycle in solar_project_admin - System Landscape - Change Requests , Create Task List, I get the result "project is not released. hance cycle can not be created".
If i click "check", there are three errors:
Message from function module /TMWFLOW/CALC_SINGLE_TRACK: No source system
(Message no. /TMWFLOW/TRACK_N103)
No track for project DF_WART_01 with log. system A36/200
(Message no. /TMWFLOW/CM_CHECK038)
CTS projects in production systems for project DF_WART_01
(Message no. /TMWFLOW/TASKLIST190)
System change options are empty.
In my authorized Change Requests - related documents (next document). i get "there are no actions in the Worklist"
i´ve no idea where my fault is. I hope you can help me.
Please suggest.
Best Regards
Daniel

Now I have created a new maintenance project, I´ve configured everything, when I check it, I get two errors:
No consolidation system found for A36-200 (project DF_SOLMAN1)
Message no. /TMWFLOW/TRACK_N806
No track for project DF_SOLMAN1 with log. system A36/200
Message no. /TMWFLOW/CM_CHECK038
I noticed that this thread is pretty old already but I bumped into similar error messages and in the end it was caused by a TMS route configuration that didn't match the configuration of the logical component that was in use.
You can pretty easily verify this through SMSY. Navigate to your logical component there, select the line of the system assignment and click on Shipment Routes button. If you get an empty screen back, then your TMS transport route configuration doesn't match your logical component configuration.
For example, you've got DEV 100 - DEV 200 - PRD 100 for a CHARM demo landscape. If your TMS transport route configuration matches this but your logical component has DEV 100 assigned as Quality Assurance, then your configuration check for CHARM will fail because there is a mismatch.
When your configuration is correct, so both your TMS transport route as your Logical Component (system role assignment), then you should get a transport route configuration back (visible) after clicking Shipment Routes.

Solution Manager/Charm and Transport Dependency Check

Hello Everyone,
I apologize if this question has an obvious answer. I have searched SDN and could not get a 100% answer.
We are just now in the process of rolling out Charm/Solution Manager and I have noticed that it appears to not perform transport dependency checks. For example, let's say I am working on object ABC and have completed my testing (ready for transport to production) and then another developer also starts development on object ABC. When my change is moved to production, it will pick up the other developers modifications without giving a warning or an error that a dependency has been encountered between the two transport requests.
Does Charm/Solution Manager offer the option of producing a warning should a transport depedency be identified? If so, will someone explain (or point me to the appropriate documentation) how this can be set up?
Best Regards,
Scott

Hi Scott,
ChaRM supports imports from DEV->QAS->PRD by transport by transport requests level not by transport request task level. So don't worry(i.e., You can't import only your change of object ABC to production. It allows to import your change and other user's change of object ABC together to production).
This is how it works(if more than an user works on the same object):
1. Requester creates a support message from satelitte system to report a problem.
2. Service desk employee creates a change document because some changes need to be done on object ABC to correct that reported problem.
3. Change Manager approves the change document. So a normal correction is created automatically.
4. This normal correction is assigned to 2 developers(your scenario) like for an example DVPR1 and DVPR2.
5. DVPR1 creates a transport request and does some changes on object ABC. So a transport task will be created for DVPR1 under that transport request automatically.
6. When DVPR2 tries to do some changes on the same object ABC, a seperate transport task(not a transport request) will be created for DVPR2 under the same transport request because the object ABC is locked under the transport request. So DVPR2 can't create a separate transport request for the same object if any transport request is pending(not released).
7. Now object ABC will have one transport request. That transport request will have 2 transport tasks(1 for DVPR1 and 1 for DVPR2).
8. Each developer relases their transport task only(not transport request) once he/she completes his/her change on the object ABC.
9. DVPR1 or DVPR2 will change the status of normal correction to "Development Completed".
10. Now, IT operator or DVPR1 or DVPR2 can release the transport request. The transport request can be released only if all tasks are released under the same transport request.
(In this example: DVPR1 completed his change and released his transport task. Next DVPR2 completed and released his transport task).
11. Finally IT operator import the transport request to QAS and PRD.
Hope you are clear now. Let me know if you have any doubts.
Regards,
Sanjai

Solution manager charm configure

hello everyone
i want to configure the charM scope with our R3 and BW at two domain .
R3 landscape
                    DEV(101sandbox,201-develop,301-customizing ,800unit testing)
                    QAS(800- testing)
                    PRD(800-prduct)
tranport   from DEV TO QAS and delivery to PRD ,also you can export the object from QAS to PRD for special .
domain controller is PRD
BW landscape BWD(client 100)--BWQ(client 880)BWP(client 880)
domain controller is BWP
if we use the charM for manager the change requst ,how we configure in all system for prepare the charM like the stms configure .
we notice our test system and prd system have same client number ,so it is ok for configure ?
expect your help!
thanks a lot!
frank

Hi,
1 QAS client and PRD client can be the same(need not to be different).
2. Make sure that the system landscape you mention under system landscape tab of SOLAR_PROJECT_ADMIN should match with TMS configuration of Solution Manager.(This is very important).
You should create a maintenance project with system landscape DEV-201->QAS-200->PRD-200 using SOLAR_PROJECT_ADMIN. Repeat this step for BW also.
   You need to configure TMS of Solution Manager in Client 000 as follows:
    SLM->DEV-201->(Consolidation Route)QAS-200->(Delivery Route)PRD-200
    SLM->BW-100->(Consolidation Route)BW-880->(Delivery Route)BW-880
No more document is required better than SPRO. Just follow this SPRO path to configure TMS:
SPRO->SAP Solution Manager->Configuration->Scenario-Specific Settings->Change Management
->Change Request Management->Standard Configuration->Transport Management System(Read IMG activity of each step).
Let me know if you have aby issues.
Regards,
Sanjai

Solution Manager CHARM Implementation

Our company has implemented SAP in the year 2000. Now we are trying to implement Solution Manager and do CHARM configuration.
The difficulty what we are facing is the system is taking all the transports which have already done right from the year 2000.
Is ther any way by which we can restrict the system not to take those CR's into consideration...
Edited by: gokulakrishnan konni govardhanan on May 22, 2009 10:48 AM

Some Discussion about Remedy And Solution Manager,
Solution Manager - Service Desk + Remedy Integration
And Yes BMC Remedy can be integrated with solution Manager, so please Contact Remedy to guide you on this one.
Regards
Shailesh Mamidwar

Solution Manager ChaRM Issues when Upgrading Satellite System

When upgrading a satellite system that is connected to Solution Manager's Change Request Management, is there anything that we need to be aware of?
Will Change Documents still be able to go to completion (Production status) if we modify the landscape from the time the Change Document is In Development to the time it is moved to Production?
1. Normal Correction (In Development) Development (ECC 5.0) -> Quality (ECC 5.0) -> Production (ECC 5.0)
2. Landscape is changed to Development (ECC 6.0) -> Quality (ECC 6.0) -> Production (ECC 5.0)
3. Normal Correction moved to To Be Tested -> Consolidated -> Production
Will the Normal Correction be in error because the landscape changed for the iBASE?
Are there any other lessons learned that anyone has experienced with Change Request Management or Implementation during and after an upgrade?
Thank You,
Carlen
Edited by: Carlen Yuen on Jan 13, 2009 1:50 AM
Edited by: Carlen Yuen on Jan 13, 2009 1:51 AM

Thanks Subhashini!
We had issues updating the Task List in the past. After we update the landscape and refresh the project and update the Task List, do you foresee any other problems?
Are there any additional items we should look out for? For example, we understand it is a requirement to release all transports prior to beginning the upgrade. However, since the release of the transport locks the change into the cycle for the next production move, this will present a problem if the change is not yet ready to be moved into Production. Do you have any further insight to any additional issues such as this?
Thanks again!
Carlen

Solution Manager ChaRM

Hi,
Can we use ChaRM for performing regular transports in the landscape.
If so, what should be the project type?
Regards
KVR

Hi ,
Basically there are a few types, mainly on maintenance project, implementation and template project.
In this case, for more ChaRM information please visit our expert blog such as
First steps to work with Change Request Management scenario
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
Change Request Management scenario: Usual questions
https://weblogs.sdn.sap.com/cs/junior/view/wlg/15116
Change Request Management scenario: Working examples
/people/dolores.correa/blog/2009/07/23/change-request-management-scenario-working-examples
Hope this helps.
Cheers,
SH

Solution Manager : CHARM Work Flow - Mail sending

Hi All,
Can you please help me in CharM work flow - Mail sending?
I have created a Action definition say "Z_SEND_MAIL_TO CHANGE_MANAGER : Sending Mail to Change Manger " and given process type as Smart Forms Mail.
My Concern is in Condition Configuration.
I want to give the start confition for Z_SEND_MAIL_TO CHANGE_MANAGER action as
E0005ZDHFHEAD or E0004ZDHFHEAD or E0001ZDHFHEAD.
How do I give more than once condition ata time for an action.
Regards,
SK

Hi Team,
Looking for the details as earliest. Thanks in advance.
Regards,
SK

Queries on SAP Solution Manager ChaRM & Service Desk

Hi All,
I have couple of queries on ChaRM and Service Desk. Request your expert advice.
1. As we know it is possible to create a change request from service desk ticket. Now I want to know if it is possible to have a dependency between the Service Desk ticket and corresponding ChaRM request so that till the time the change request is not closed/ Abandoned, the service request cannot be closed.
2. Can a ChaRM change request can have multiple change documents attached to it and if yes how the status of the change request is determined. If we can create only one change document then is it the case that we can handle changes in only one satellite system with one change reuest. Example u2013 2 change requests are required if changes required in ECC & BI system for same incident.
Thnaks.
Best regards, Vithal

Hi Sanjai & all,
Now I want to know some of the scenario where we are required to have multiple change documents. As we know once the change document has got created it is not possible to change the change request. Also in the change document we have certain actions (e.g. quality team approval) which we get on change level and not for each document. Please let me know how this will be possible in case we have multiple change documents getting created (say one for development team, other for customizing team and one for security team).
So in all we have a scenario where some actions are happening at change request level - then some changes at change document level (have multiple change documents)u2013 then again some actions which we want to do on the collective change (will not mind in doing at change document level).
Thanks for all your pointers.
Best regards,
Vithal

Solution Manager - ChaRM question - Scheduling periodic transports

Hi
We have a requirement to schedule transports to QAS at every 15 minutes. In the schedule manager, I don't see the option for specifying the time in hours or minutes. The minimum is a day. We tried to schedule the job through SM36 with program, /TMWFLOW/SCMA_TRORDER_IMPORT. It's just running,but not importing the transports. Any guidance is appreciated

No longer required

Web service available in SAP Solution Manager

Hi,
Which are the Webservices available in SAP Solution Manager.
I want to Integrate HP Openview change request process with SAP Solution Manager ChaRM.
Regards
PK
Edited by: PK on Aug 9, 2010 3:37 PM

Although the path vary between release - webservices for Solution Manager are usually available in transaction SICF
under the following path
/default_host/sap/bc/solman
/default_host/sap/bc/bsp/sap/solutionmanager
However I am not aware of an webservice/interface from CHARM to 3rd party service desk products
What is provided as of Solman 7 is an interface between SAP Service Desk and other 3rd party service desk products
- so if you setup Solution Manager Service Desk you can have a business process from
Openview ---> SAP Service Desk ---> SAP Charm
Best wishes
Stuart

How to allocate the workflow to the action defnitions in solution manager

Hi,
we are having solution manager with the CHARM configured, and currently we are looking for the trigger of mail and workitem for change of action. the work flow is designed for that, but how to assign the workflow to the condition and processing type .
please suggest, points are definetly awarded.
Thanks and regards
keerthi

Hi,
Well, why dont you check the event that gets triggered during the Status change of the user?
This can be done by switching on the EVENT TRACE using SWELS txn and simulate the BUSINESS PROCESS and then check the event trace using SWEL.
After getting the required Business Object and event, Please attach your WF to that EVENT in the BASIC DATA-START EVENTS.
Regards,
<i><b>Raja Sekhar</b></i>

Solution manager CHARM workflow.

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