Solution Manager Service Management

Hi ,
I am working on solution manager, Can any one send me the solution manager <b>service management</b> document for my referance,it would be greatful for me.
Pls do the needful ASAP.
Thanks,
Gopinath.

Download all documentation yourself at
http://service.sap.com/solutionmanager
Everything you need is there.
Markus

Similar Messages

Can't connect to Configuration Manager Service manager

So after a failed upgrade to R2, I've had to restore the database as the R2 upgrade corrupted the DB.
I am now working though the minefield of component errors. However I can't connect to the configuration manager service manager, I get this error:
Error communicating with the specified Configuration Manager Site Server
So I have done a site reset and I still have the same issue.
I have tried several accounts, all with full permissions on the site server and in configuration manager. I'm stumped now.
Anyone experienced this before and found a solution?

Hi,
Any useful information in your ConfigMgrSetup.log and windows event log?
Best Regards,
Joyce Li
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are trying to better understand customer views on social support experience, so your participation in this
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Manager Services Manager Resources My Inbox

HI Friends,
MSS Issue
In
Manager Services > Manager Resources > My Inbox
is one approval item in this test manager id inbox
When I click on item then View Detail however I get an additional window and an invalid URL message
Please help me it is high priority issue.
Thanks
Chandhu

I have few more issues in MSS/UWL
In Manager Services -> People Management
Annual Merit ->
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Concurrent Manager: Service Manager AUTHENTICATION

Hi hussein/helios
I navigate to System Administrator > Concurrent > Manager > Administer >
I checked :
Concurrent Manager: Service Manager AUTHENTICATION actual = 1; but target = 0; and Status = Target node/queue unavailable
How do I resolve this issue?
Thanks a lot
Ms K

Hi,
Please see these documents.
Note: 353031.1 - Why Does "Internal Concurrent Manager found node AUTHENTICATION to be down" Error Appear in Log?
Note: 342939.1 - What is the AUTHENTICATION Node and How is it Related to 'Could Not Contact Service Manager FNDSM_AUTHENTICATION_PROD' Message
Thanks,
Hussein

How to configure solution manager service desk knowledge base for customer?

Hi Expert,
How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
Please advice,
Thanks
regards,
ng chong chuan

>
Chong Chuan Ng wrote:
> How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
>
> Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
Hi,
It's a good idea, but currently it's not yet supported.
In Work Center, there is no predefined (nor a hidden) link shipped by SAP to access the Solution Database for key users.
With a future EhP for Solution Manager, you might get an integration of the Solution Database into the message processing Web UI.
Best regards,
Ruediger

Solution Manager Service Desk & ChaRM Integration

Hi All,
I have query on integration between Solution Manager Service Desk & ChaRM. As we know u2013 it is possible to create a change request from service desk if the incident requires a change in the satellite system. In this case even we can see the list of all change requests (if we raise more than one) as connected / reference documents.
But we observe that it is possible to close the Service Desk request even if the ChaRM request is not closed / abandoned.
Just want to know if there is any configuration in Service desk, using which we can prevent the user from closing the incident in sevice desk till the time the ChaRM change request has not got closed.
Any pointers in this regard are welcome. Thanks a lot.
Best regards,
vithal

You can control using BADI development. Any Check or Save ( ORDER_SAVE ) badi you can write the condition based on the change document availablity.

Solution Manager Service Desk: BC sets

Hi,
While configuring the SolMan Service Desk Scenario (in IMG activities) "Basic BC Sets for Configuration" few doubts I have:
1. This list of BC Sets need to be done on each Client (Devp / QA & Prd)? with reference to Note: 898614
SOLMAN40_SDESK_BASICFUNC_000
SOLMAN40_SDESK_ACT_ADVCLOSE_001
SOLMAN40_SDESK_ACTIONLOG_001
SOLMAN40_SDESK_TPI_ACT_AST_001
2. Can I change the Production system role while activating BC Sets On that Client?
3. Due to some reasons if i missed to change the role from Producation to XYZ and activated, is there will be any impact on the system?
Please suggest me on the above points.
Thanks & Regards,
Jose

Hi,
refer to following notes.
These BC sets actually carry out some standard setting across your system.
Note 898614 - Solution Manager Service Desk: BC sets
Note 931196 - New text types for Service Desk in SAP Solution Manager
Pls assign pts.

Solution Manager Service Desk - Segregation and Customization of HR Tickets

All -
The Solution Manager Service Desk is a great tool for incident management in a system landscape that includes SAP, as well as other technologies.
I wanted to find out whether tickets that contain sensitive information (HR-related) can be segregated and "hidden" from support team members that are not supporting any HR functions.
Also, is there a way, assuming tickets can be segregated by function or support team, that the email message users receive upon the creation of the ticket can be custom tailored?
Thank you in advance!
Scott Watson

Hi Scott,
Yes it is possible and there are various ways to achieve it
for e.g you can use the security concept below to hide from non relevant team members using
authorization object CRM_ORD_LP
check this link
http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_ORD_LP
also this one
http://wiki.sdn.sap.com/wiki/display/SMAUTH/UC00035
hope this resolves issue
Regards
Prakhar

New Partner Function in CRM (Solution Manager Service Desk)

Hi CRM Gurus!,
Even if this problem is present in my Solution Manager Service Desk I'm creating this thread here in CRM Forum because I thin'k I need the experience of one CRM Expert. Í´ve created this question in Solution Manager Forum also but I hadn´t solved my problem yet.
We add the partner function called "Additional Partner", but I don't know why in the tab "Partners" in the CRM transaction we want to add a new partner but in the partners combo the new one does not appear in the list.
The procedure that I did was: I created a new business partner function and I added this new function to my partner determination procedure, then in SPRO: "Define Partner Determination Procedures" -> I set the option "Only Functions Assigned in Procedure".
These are the values. fro my new function:
Function: ZSLFN004
Text: Additional Processor
Abbrev.: ZAMS
Function Cat.: 0008 Person Responsible
Usage: CRM Customer Relationship Managem.
Relatshp Cat: CRMH06 Is Responsible BP For
The partner functions in my procedure are:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
ZSLFN004 Additional Processor (CRM)
But in the transactions when I try to add a new partner in the partners tab only the follow functions appears in the combo:
00000001 Sold-To Party (CRM)
00000046 Approved by (CRM)
SLFN0001 System Administrator (CRM)
SLFN0002 Reported by (CRM)
SLFN0003 Support Team (CRM)
SLFN0004 Message Processor (CRM)
I don't know why my ZSLFN004 is not listed in the combo.
By the way, my function was created as a copy of SLFN0004.
Any help would be appreciated.
Regards
Gustavo Balboa

Hi Vishant,
Thanks for your answer, but some one in the Solution Manager forum gave me the answer few minutes ago :). The problem was that in some transaction types (I don't know wich ones or if it aplies to all) the category 0008 - Person Responsible can only appear once, my partner function was a copy of the function SLFN0004 - Message Processor and that function is defined with the category 0008, so I had 2 partner functions defined in the category 0008.
To solve the problem I just adjust my Z function and put the category 0016 - Service Team and let the relationship empty. Then the partner function is now showing in the combo at partners tab.
Again, thanks anyway for the time that you take to answer my question.
Regards
Gustavo Balboa

IT Service Management (Solution Manager - Configuration)

Dear Expert!
We are using SM 7.1 SP11.
The System Preparation and Basic Configuration has been done
Now, we want to configure the IT Service Management under the Solution Manager Configuration.
There are some steps are manual in the standard configuration;
1) Configure Manually
2) maintain Transaction Types
3) Configure Automatically
4) Perform Additional Configuration
5) Create Template users.
I don't aware by the manually steps, what should be provide in the manual configuration.
I have downloaded document ITSM Configuration Part 1 and 2 but material does not discuss about the steps to executed in the configuration.
Please advise
Regards

Hi Anwer,
Go to service.sap.com/instguides
from here you can go to S -> SAP Solution Manager -> on the right pane scroll down and click on
Planning, Installation, Upgrade Guides -> Look under Additional Guides - ITSM you will find the required documentation.

XI-Content for Solution Manager Service Desk

Hi Experts,
From an SAP course (SMO150) I am reading that XI-Content should be available for SAP web services. In particular I am interested in Solution Manager Service Desk content. (This course is on Solution Manager Service Desk).
However when I go to look at the SAP official location for XI content I cant find anything on Solution Manager.
For an overview of the XI content currently provided by SAP, see the SAP Developer Network (SDN) under https://www.sdn.sap.com/irj/sdn. In the navigation area, choose SOA Middleware ® Repository-Based Modeling and Design. On the Repository-Based Modeling and Design page, choose SOA Business Content.
Could anyone indicate where I can find Solution Manager Service Desk XI-Content? (if it exists).
Many thanks,
Brodo

Hi Just try
Check this link
Service Desk
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a281d7ea-0c01-0010-679d-b8c7fd120295
Go to http://service.sap.com/solutionmanager and click the following:
Media Libraray -> Technical papers -> Service Desk: Additional Information . may be helpful
Regards
Abhishek

Solution Manager 7.1 IT Service Management: IRT, MPT new status

Hello everyone,
I am wondering, if in SAP Solution Manager 7.1 IT Service Management I can customize new status into SLA measurement, for example 'Customer action' duration time at Web browser (similiar fuctionality as IRT(The initial response time) and MPT(maximum processing time)).[IRT & MPT|http://pokazywarka.pl/ysrkhe/]
Equally, new SLA status should be calculating duration for the other incident status for example "In process". If anyone has idea, please advice.
Best regards,
SAPFan
Edited by: SAPFan on Feb 6, 2012 10:48 PM

Hi,
Under the System Prepration section I have 2 questions I need additional clarification:
1. Under 6.2 Prepare Outside Discovery -> Establish trusted connection-> /usr/sap/hostctrl/exe/host_profile of solution manager server:
a. I added service/admin_users = daaadm. Am I suppose to include the password? what should the formate be?
What you have entered is fine. Would not need to provide the password as well. Check the External discovery troubleshooting guide sections.
https://websmp207.sap-ag.de/~sapidb/011000358700000486362011E
2. Under 6.3 Connect Diagnostic Agent -> ran the following command on my ECC server:
./smdsetup.sh managingconf hostname:"solutionmanager.FQN" port:"50004" user:"ddaadm" pwd:"password1"
a. Is the user/password referring to SolutionManager admin account?
b. How do I check if it's running correctly?
c. How to get my solution manager to see my Ecc server's diag agent?
The user password should be a Solution Manager Java user like SMD_ADMIN or J2EE_ADMIN
How to check for diagonstic agents, again check the trouble shooting guide referred above.
I checked the following:
Start Visual Administrator and navigate to: Server node -> Services -> Security Provider. Please also make sure that the MBeanAdmin is mapped to the Administrators Security role on both: com.adobe/AdobeDocumentServicesADS-EJB and com.adobe/DocumentServicesLicenseManagerADS-License
I don't see the Adminstrator role to add to the above. Am I suppose to just enter "administrator"?
Yes, just add the role "Administrators"
2. Solution Manager Internal Connection -> Setup DPC/DCC Web Service URL
a. I'm supposed do the following: You have started the Agent Administration:
b. How do I start the Agent Administration?
Make sure you have the role SAP_SMWORK_DIAG assigned to your user ID via SU01. Then call solution_manager tcode and goto the RCA tab. Agent Administration link should be available.
Regards,
Srikishan

How to create a New ' Support Team ' in Solution manager Service desk

Hi ,
How we can create new entries for ' Support Team ' in solution manager Service desk . Please provide me your great suggestions , thanks
Regards
Vivek

Hello Vivek,
I am assuming that you have created BP for users. In this case right click on position assign Owner(Business partner).
user under that BP is automatically recognized.
If you not created BP then you have to activate the integration between business partners and employees by setting the switch HRALX/PBPON to 'ON'
read the document available at spro>sap solman imp guide>CRM>Master data>Business Partner-->Integration bP-org mgmt->setup integration with org mgmt.
also read the blog in my previous post.
Hope this helps.
Regards,
Shyam.

Solution and Service level Reporting in Solution Manager

Hi All,
I have got some requirement , can anyone please provide me the link/blog regarding Solution and Service level Reporting.
Thanks,
vk

Hi,
got confused since previous you said it was enterprise service report,
https://websmp207.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000742027&_OBJECT=011000358700000999072011E
the Following SAP notes
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1442799
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1250529
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1391968
Thanks
Jansi

How do you resolve Financial Management service validation error in EPM ?

Does anyone know how to resolve Financial Management service validation error from EPM Diagnostic Report?
Environment:
Quad-Core AMD Processor 2.2 GHz (Server Machine)
5 GB RAM
Server 2003 Standard 32-Bit SP2 (also tried in Enterprise)
Application Server:
WebLogic Server 9.2 Custom Installation (with Add-Ins)
http://www.oracle.com/technology/software/products/ias/htdocs/wls_main.html
Database:
Oracle 10gR2 (Standard Installation per step-by-step guide from Oracle)
http://www.oracle.com/technology/software/products/database/index.html
Hyperion EMP System 11.1.1.3:
Installer
Foundation Services (4 Files )
EMP Architect
Financial Management, Planning, Financial Reporting and Web Analysis (primarily interested in FM)
http://www.oracle.com/technology/software/products/bi/performance-management/index.html
The following are the sequences of steps carried out during the Installation and Configuration of EPM:
1)     Installed the Server along with its respective SP2 – Shutdown the machine
2)     Assigned IP and DNS addresses
3)     Installed Window components by ticking Application Server Console, Enable COM+ access, IIS and DNS
4)     Run “dcpromo” to create a Domain Controller with default values and assigned a domain name – Shutdown the machine
5)     Installed Weblogic Server 9.2 and configure it using Configuration Wizard – Selected “test environment” and ticked default “listening port” – Shutdown the machine
6)     Basic installation of Oracle Database 10gR2 using Step-by-Step guide provided by Oracle and carried out Password Management steps. After installation, I then created a user “oracle” and assigned it to ora_dba User Group with the required Local Security Policies – “log on as a batch job” and “Act as part of operating system”
7)     Logged into database and acknowledge the licensing window – Shutdown the machine
8)     Restarted the machine and checked all relevant and newly installed Database and WebLogic services are running.
9)     Started Installing EPM components by double clicking “InstallTool.cmd” and selected all relevant components at ONCE as per Installation Guide – Result: - All selected EPM components were successfully installed without errors or exceptions
10)     At the end of installation window, I carried out the configuration in the following scearios:
Scenario 1: Configuration all at Default settings
Scenario 2: Configuration all, except “Application Server” I selected the WebLogic9.2
Scenario 3: Configuration all, except “Application Server” and “Workspace Web Server” were being Welogic9.2 and IIS HTTP
RESULT: After all numerous installations, all came down to ONE ERROR from “Diagnostic Report” stating the following:
Financial Management:
FAILED SVR: HFM Service Validation Check if HFM service in working state.
Error: Error message: <03/11/2010 05:32:26 PM> CreateApplicationCAS... Failed at line: 2
Recommended Action: Make sure HAT utility is working. 1 s
I then simply ignored this error and tried to deploy an Application, all worked fine until you get to the point at “Job Console” where you need to press “Refresh” button. Progress remained at 12% until it got timedout after 300 seconds and force attempt of refreshing resulting in “aborted” job with the following error:
Error Reference Number: {DB3940F5-2D4A-46AB-A370-77F82F121BBA}
Num: 0x8000ffff;Type: 0;DTime: 4/12/2010 4:39:58 PM;Svr: PBAR;File: CHsvDataSourceImpl.cpp;Line: 196;Ver: 11.1.1.3.0.2413;
Num: 0x8000ffff;Type: 0;DTime: 4/12/2010 4:40:07 PM;Svr: PBAR;File: CHsxServer.cpp;Line: 1276;Ver: 11.1.1.3.0.2413;
Num: 0x8000ffff;Type: 0;DTime: 4/12/2010 4:40:07 PM;Svr: PBAR;File: CHsxServer.cpp;Line: 1190;Ver: 11.1.1.3.0.2413;
Num: 0x8000ffff;Type: 0;DTime: 4/12/2010 4:40:07 PM;Svr: PBAR;File: AgentHelper.cpp;Line: 728;Ver: 11.1.1.3.0.2413;
Num: 0x8000ffff;Type: 1;DTime: 4/12/2010 4:40:08 PM;Svr: PBAR;File: CHfmAwbAgent.cpp;Line: 744;Ver: 11.1.1.3.0.2413;
This is, I believe preventing me from deploying Consolidation Apps, including Sample Application provided with EPM Downloads. I have tried installing and configuring by components. All failed with the same outcome.
I have been working on this effortlessly in different combinations to get at least one Financial Management Application get deployed so I could enhance my learning adventure. As it stands, I am not sure where to get help and completely lost in the World of Oracle. I am also come to wonder whether “Free Downloads of EPM” are indeed, is “complete and is in working-state” or do I need a licence to use for personal learning experience? Are there different downloads for different needs or/users For example, eDelivery downloads are different from OTN Agreement downloads?
I have downloaded the files from following URL:
http://www.oracle.com/technology/software/products/bi/performance-management/index.html
I am completely lost and all services are up and running and not sure what I am missing!! Any assistance will be greatly appreciated.
Many Thanks
BT
Edited by: user8973921 on 13-Apr-2010 05:08
Edited by: user8973921 on 13-Apr-2010 10:56
Edited by: user8973921 on 14-Apr-2010 02:30

I am having exactly the same problem using Windows 2003 Standard editions SP2. Is there anyone who knows a possible solution for this? The effect on HFM is that is not possible to create an application, since I always get an error that says "Server execution failed"
Error Reference Number: {E68F87E6-588E-4665-862C-AAB02CB299DA}
Num: 0x80080005;Type: 0;DTime: 12/3/2009 5:21:47 PM;Svr: KINGTUT;File: CHsxServerImpl.cpp;Line: 3522;Ver: 11.1.1.3.0.2413;
Num: 0x80080005;Type: 0;DTime: 12/3/2009 5:21:47 PM;Svr: KINGTUT;File: CHsxServer.cpp;Line: 1115;Ver: 11.1.1.3.0.2413;
Num: 0x80080005;Type: 0;DTime: 12/3/2009 5:21:47 PM;Svr: KINGTUT;File: CHsxServer.cpp;Line: 857;Ver: 11.1.1.3.0.2413;
Num: 0x80080005;Type: 0;DTime: 12/3/2009 5:21:47 PM;Svr: KINGTUT;File: CHsxClient.cpp;Line: 2106;Ver: 11.1.1.3.0.2413;

Solution Manager Service Management

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