Workflow In solution manager

Dear Friends,
                   We have configured a Workflow for Escalation mails in Solution manager.
                  The thing is we are Using request start . In that step we are using an
                  Expression for date and time , where date and time are container elemnts.
                  The values are coming properly.
                  Now the mail should be triggered when the deadline in the date and
                 Time is Reached.
               The same thing is configured in R/3 server. there it seems to be workng fine.
               All the required customization have been done in Solman server .
              Still the step is not working...    It is showing IN process State.     
              Any sort of help wld b appreciated.
Thanks,
Shashi

You say customizing has been done.
So it is superfluous to ask if the deadline background job is running.
At what interval though?
Also change the workflow with a hard value.
If this works, then you know something is wrong with the containerelement.
also check the short dump log, maybe the process dumps due to some explicable reason.
Kind regards, Rob Dielemans

Similar Messages

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