Some blank WebI report sent by publication

Hello
I'm working on BO XI 3.1 SP2.
I have created two webi documents.
The first one contains a report used to list the dynamic recipients of mail.
This report is filled and display : Ids, Full Name, destination mail adress.
It contains undreds of recipients.
The second Webi document contains the datas I want to send to my recipients.
My publication is set with a personalization in order to limit the datas to the scope of each recipient.
For that I use two fields matching in the recipient document query and in the sent document query.
My publixation is scheduled once a week and works fine.
My problem is that some users receive blank reports with the normal publication.
When I try the test mode and I select these users as recipients, filtering the destination list by unchecking the tick box in the dynamic destination screen, I receive the Excel file all filled.
So Can you please help me explaining why my excel files are blank with the normal publication and filled with the test mode.
This problem doesn't appears for all users.
Lot of thanks
Getdaone

Hi Getdaone,
First off you are not supported under XI3.1 SP2 for Product fixes, so I would recommend you upgrade to a supported patch level, i.e. SP3 or SP4.
There a few known bugs with Publications delivering blank reports.
Please check the following SAP Notes to see if any match your workflow:
1540031 - Scheduling a Web Intelligence publication does not return data.
1630285 - Empty report tabs appear in webi report when scheduling through publication.
1539855 - Users get blank Web Intelligence reports from publications with profiles when the report is saved without data in BOE XI 3.1.
1570436 - Publications containing multi-query Web Intelligence reports scheduled to dynamic recipients is missing data or sends blank reports
The bug described under 1570436 is apparently fixed in FP3.7 which should be out in December.
I hope this helps <<Text removed>>
If not then I would suggest raising a support message with SAP.
Kind regards,
John
Edited by: Matt on Oct 10, 2011 10:21 AM

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