Sony Ericsson Service Center in Singapore

Sony Ericsson Service Centres
• Junction 8
9 Bishan Place, #02-28/29, Singapore 579837
(Operating Hours: Monday – Sunday: 11am – 7:45pm)
(Operating Hours: Public Holiday: Closed)
Contact Number: 63581887
Sony Ericsson Collection Points
• Ang Mo Kio Hub
53 Ang Mo Kio Ave 3, #B2-16 AMK Hub, Singapore 569933
(Operating Hours: Monday-Sunday 10am-10pm)
• Parkway Parade
80 Marine Parade Rd, Parkway Parade Shopping Centre, #02-32 Singapore 449269
(Operating Hours: Monday – Sunday: 11am-9.30pm)
• East Point Mall
3 Simei Street 6, #02-06/07, Singapore 528833
(Operating Hours: Monday – Saturday: 11am – 8pm)
(Operating Hours: Sunday & Certain Public Holiday: 11am – 5pm)
•ION shopping Centre, ION Orchard, 2 Orchard Turn #B3-34
(Operating Hours: Monday – Saturday: 11am – 8pm)
(Operating Hours: Sunday & Public Holiday: Closed)
Sony Ericsson Contact Centre
Contact Number: +65 6744 0733
Contact Email: [email protected]
(Operating Hours: Monday – Friday: 9:00 am-6:00 pm)
(Operating Hours: Saturday: 9:00 am-1:00 pm)

I tried calling 67440733 and 63581887 but can't even speak to anybody. Please check if my phone is ready, SEJ8-J14257292. Its already one week since I sent my phone for service.

Similar Messages

Sony Mobile Service Center Senayan City, Jakarta ID Poor Services

To Whom it May Concern:
I believe I am not the first one to post on this subject, but fact of the matter is that Sony Mobile in Indonesia needs to improve their aftersales and customer service protocols immediately.
Throughout my 18 years of using Sony/Sony Ericsson/Ericsson mobile phones I have always been on the "satisfactory" side in terms of product reliability, features, value, and even customer support. That is, until I experienced the ridiculous "run around" that is Sony Mobile Senayan City, Jakarta. My phone (a SK17i), was admitted into service on 20 November 2013. A week later I received a call from them notifying that the flex cable needs replacement (would be the 2nd replacement in one year time) and repair will be done in a matter of days. So I approved it.
A week later I tried giving them a call at +62-21-72781557 (someone actually picked it up) to ask about my phone's repair status. They put me on hold for about 5 minutes, after which they told me that the touch screen also needed replacement (again, the 2nd similar replacement within the year). I gave the approval, but left a remark that they should give proper advanced notification next time.
Anyways, to make long story short, from 01 December to this day (02 February 2014) and after numerous visits to the shop and phonecalls I am still uncertain of what's happening with my phone. Is it still in service? Waiting for parts? Parts unavailable? Unrepairable? Is it lost somewhere between Senayan City and Sony Mobile Authorized Service Center? Why would Sony Mobile let their customers (a loyal one, in this case) go into such trouble? Why isn't anyone being proactive about this? How much longer should I wait? Is my phone so obsolete or outdated that it deserves no priority? Bear in mind that I had given generous amount of time and patience, but frankly speaking 74 days is quite a stretch (my previous experience with them took no more than 14 days, mind you). Even airplane engines get repaired in less than 60 days. It's a simple matter of quality control, which evidently in this case does not exist.
It's obvious that after receiving so many complaints and feedbacks Sony Mobile Indonesia still have not done any improvement. You can look up for yourselves by searching this support forum and enter keyword "Jakarta" and several posts on Sony Mobile Senayan City should come up. Or Google "Sony Mobile Senayan City" and you will find some useful info there also.
As you can see, these remarks are valid and have reached the point where concerns have been brought into a petition with over 2,000 supporters (that accounts for what percentage of your total users here in Indonesia?). Please don't let me lose faith in your brand, and more importantly don't let something like this compromise Sony's excellent brand standing and recognition in the country.
For your strong acknowledgement and action, I thank you beforehand.
P.S.: I think it would be good to have a separate section in the forum specifically for Customer Services.

Halo, gan. Please find a thread that I started in "Other Discussions General" about a petition I made regarding Sony Mobile Indonesia on its bad service quality.
Kita komplain bareng2 gan, jadi gak sendiri2 gini.
Thank you
Giovan Pangku,
Petition starter
Indonesia

Sony Ericsson Service Centre in Sri Lanka

Dear All,
I am now working in Colombo and will be here for another 2 years, now my P1i have poblrm and it helps if i know an SE SC in Colombo or Sri Lanka.

hey im from sri lanka too...and im also looking for an sony service center..thnx

Service center not getting approval from Sony India

Dear Samuel, First of all thank you for your concern about my issue. The problem is still unresolved. Today also i contacted the service centre but again the same replay " your work is rejected by the sony". This is the 5th sony mobile am using and now I am planning to approach consumer court. That is the last thing I can do for this genuine case. Thank you

I have purchased Zperia Z1 on exchange basis from Sony authorized service
center (Madonna Electronics,MG Road,Cochin) on 04/03/2015. Previously I had
Zperia ZL and due to mic complaints service center suggested upgrade. But
after purchasing Z1 and using 3 months I noticed mic problem in Zperia Z1
too (person on other side couldn't hear me).
So I submitted the device on 25.06.2015 for service and till now it is not
repaired.
From the service center they told me that your work is not approved because
whenever they try to create job it is automatically showing out of
warranty. That is eventhough the mobile is in warranty,site showing out
warranty. Service center has explained this issue to SONY INDIA but not
getting reply from SONY INDIA. So from their side they are unable to do
anything unless they get permission from Sony India.
So today (28.07.2015 at 11 AM) I contacted toll free number and talked with
customer care executive and we had conference mode with Mr. Jefrin from
modonna electronices.
Later getting enough information from Mr. Jefrin customer care executive
directed the call to one of the Manager in Sony India and I raised the
issue to him. Later the Manager called the Madonna electronics and one Mr.
Ajmal explained the technical issues to the Manager.
Finally the Manager told me to write a mail regarding the issue. I forwarded the same letter hope they will solve it

I want to question about the official service at the service center of Sony.

I want to question about the official service at the service center of Sony.
long since I like the models and items sony. from start playstation, cameras, camcorders up, I've ever had. and a new camera that I bought two years ie compact cameras Sony Cybershot DSC H200. as of a month ago, a camera was having problems in lenses that would not close. and setting the automatic mode to move by itself. I came to the Sony Service Center in Makassar, precisely on Jl. Shop Pengayomann A5 / 05 (0411) 442340.
operator initially said only two weeks to work on my camera. but this week has been more dau even want to go in a month tomorrow, dated July 9, no news from the service center. and I kept the call to the office service. as well as assorted reasons. there are no spare parts or technical constraints, and the last one I call to his office, he said the factory spare part is damaged. imported directly from Singapore. I think, ko new spare part it can be damaged before using that? how the quality of this Sony spare part? ugly? not good? why?
I was disappointed with this situation, where soon it will Eid, want to return home as well to Java. but the camera has not been settled workmanship?
nah, roughly what is the solution of the Sony plagued with this problem? please help, because he did not know to whom to complain. operator had just said: it's up to the father alone.
once again I asked for his help. solution. if you can before Eid arrived.
Thank you,
AD. Rusmianto

Hi awwee107,
Welcome to the Sony Community!
We have forwarded your query to the relevant team for their further assistance and someone from local CC will contact you.
Thanks!

Remote update service on sony ericsson G502 does not work

I have a Sony Ericsson G502. The phone has a problem which causes it to restart when I am on a call. Sometimes it just restarts on its own. I searched on the net and found that other people have also seen the same issue and I believe a software upgrade will fix the problem.
I dont have the usb cable of the phone so I cannot do the upgrade using the 'Update Service' software from the pc. I tried doing a 'remote update service' from the phone in Menu-->Update Service-->Search for Update, but it just says that your phone is running the latest software. The current software version on my phone is 1203-8254 R1FA031 080512. Is this the latest software available? I have bought the phone 2 years back (but used it sparingly), and I am not convinced that there is no update to this software.
Please suggest a way I can upgrade this phone? I like the phone, but this restart problem makes the phone very unreliable for everyday use. Kindly help.

Your best bet is to get a USB cable and update the software with SEUS on your PC.If, as the remote update service tells you, you already have the latest software, you can only re-install the software via PC anyway.Alternatively, you can perform a master reset on the phone and see if that fixes the problem.Hope this helps.

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Never buy a Sony Ericsson for it's Customer Service ? What do you think ?. Terrible experience.Please advise.

Hi , my name is Jomon Philipose . I am from Bangalore and a victim of poor workmanship and service of Sony Ericsson C905A. It was not even 6 months that the camera , for which I bought the set showed it's true colours. "Open Lens Cover problem in Sony Ericsson phone". Yeah , just try and put that on Google and see the number of negative matched results for it !!!!!!. Guess should have read the reviews for Sony Ericsson before spending 12000 INR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.It's not only your hard earned money but the free frustration that you get for no fault of your own .. Taking it to the service centre is the only option where they tell you to repair it in 7 days but takes 2 weeks forcing you to buy a new phone if you do not have one. Forget all the re syncronisation and setting that you have to do about it, and think about the responses that you get from the Service Centre , in do not know what language. Caution : If you talk to them for more than hour it's hazardous to your spoken English .
All you get to hear is the recorded tone of "Please wait for 48 hours " Even after you call them after 2 weeks!!!!!!!!!!!!!!!!!!!!!.
No response to the Work Order complaint (SE311SS211175) what so ever . This is a crazy customer service !!!!!!! . I will definately never buy a Sony Ericsson no matter how good a phone reviews are . Neither will let anyone whom I know buy it and put in best efforts to awaken them !!!!!!!!!!!!!!!!!!!!!!!!!! .
I have logged innumerable complaints at with Legal Feedback , Media Feedback , send an email to [email protected]@support.sonyericsson.com>
Don't believe me ? , well you would have if you had heard the conversation with the Shrishti Services guys who tells me that neither " can they give the phone on time " or " Will they return it to me unrepaired!!!!!!". At one point of time I thought , the phone was Sony Ericsson's intellectual property!!!!.
My phone is under Warranty . I am being told by the Sony Service Contact Centre guys over and again that my phone is not liable to change WO Number : SE311SS211175 old Work order : Se311SS210347. Request number for the replacement of the product
90599712.
They tell me I cannot speak to the escalations manager . Neither can I escalate it .
Is it that all I have to do is keep on waiting without my phone ?. It's been the 17 th Day now . I am sure it is going to take a lot more time . They shamelessly said 8 more working days yesterday lol!!!!!
I am definitely seeking help from the Consumer Court of India .
Guys ,lucky you if you had not to face the Customer Service Centre especially in India , or else may God help you .
I really want to hear from the people who actually think there job is "Customer Care" and they are been paid for it coz I am still without a phone.

If you think you are lucky go ahead and buy it,maybe by this time you could have already bought it coz God forbid something happens to it, you do not have a good customer service to support it. After getting my phone back , not surprisingly again for the 4 th time the camera stopped working . It's a faulty product altogether and I do not want to go through the pains again to go through them . They are supposed to check the set again within 90 days from the time , the repair was carried out. But you know what I have given up on them as my work does not allow me to keep my phone away for a long time .
It would be a real pain in the place you know where . All my research for buying a good phone at competitive price went straight into the gutters .
. I would rather buy a new phone than going through the same process again for the 4 th time. And that would not be a Sony Ericsson for sure. They simply wouldnt agree that it is a faulty set and give me all kinds of stupid excuses like your phone has been used for 11 months and all . I have a question for them do you really spend thousaands for a just a phone only for the features or the peace of mind as well. Cause this one has definitely not brought peace to me . I mean c'mon 4 th time, same problem!!!!!!!

Sony Service Center Rejecting to fix my phone.

I have a 7 months old Z1. Recently I am facing touch screen issue. When I took to the service center, they said they cannot fix it and have to replace it. The whole problem started now, they refused to replace saying it has damages and needs to get Sony India's approval. Now , after 1 week they are saying that they cannot replace it as it has physcial damage. Please take a look at the pictures attached about the so called damage. The worst part is that they are refusing to repair it also. When i insisted they said they will give me a quote today evening. If i am under warranty why should i be paying for service? Also, the service center guy has sopped picking up my calls and I have to call from another number so that he will pick it. Plesae let me know what i should do now!

No problems.
There are no problems to ensure the waterproof IP certification after a LCD+Screendigitizer change. Especially not if you let Sony do it.
Precut adhesive is used so no gaps there. I have changed some displays and even in my Xperia V i changed it myself. No problems and not very expensive. Also very easy to do, you usually get the tools you need aswell. Check on eBay.
A bit more to do on the Xperia Z1 since it has the back cover glued aswell. But not that hard. I think the Z1 LCD+Screendigitizer is about $80-100 USD and the adhesive maybe $5-10 USD.
But i do get why they might not wanna do it, if the phone was dropped then it isnt their fault that the LCD or screendigitizer breaks. Even if the screen itself didnt brake at the time when the phone was dropped, it could have caused micro cracks wich eventually made it crack.
/Jonas

"Detection of service failed" - Satellite A300 to Sony Ericsson c905

Hello!
I'm getting the "Detection of service failed" on my A300 Toshiba laptop whenever I try to connect with my Sony Ericsson c905 cell phone.
I'm able to connect with other phones, and the Sony Ericsson is able to connect to other laptops.
I've tried upgrading the Bluetooth stack to 6.4 - didn't help.
Any ideas?

Same problem. Satellite Pro U400 and new Sony Ericsson C510. Latest firmware on mobile phone and latest drivers (bt stack) 6.40.00(T). Low security, visible devices, updated Windows XP SP3.
When i select phone in device list, icon is blue/white. After i click "Next", turns to blue/green and pop dialog with "Detection of service failed".
Older Sony Ericsson Z550i paired without any problems.
This is my first, and last Toshiba product. Every next day it is a bigger disappointment for me. Now, if i want to conect to the internet, i need to switch phone. That is bad. Really bad. Wait, not bad, that is bullsh1t. Maybe have toshiba good hardware, bud software sux. TrueSuite Access Manager for fingerprint sometimes didn't start, so can't login with finger. Wifi sometimes lost connection - but original latest Intel drivers fix that.
My only hope is, that Taiyo Yunden/Broadcom makes own drivers.. Googling now..

Xperia z1: a BAD BAD experience regarding customer care, service center and sony india.

I have bought a xperia Z1 at 29th march 2014. I was very happy after buying it but after 2 months it becomes a trouble for me. after 2 months of purchasing i found a sensor problem occured in the phone, due to which auto rotate function was not responding. i submitted my mobile and after 7 days i got a new one. but unfortunately my mobile slipped from my pocket and fell down on floor, because of that my mobile phone screen gor a crack. since it was under accidental warranty i submitted my mobile phone to the service centre and they told me that they have sent the application for approval at 21st july. later on 23rd morning i got information from customer care, that my application has ben rejected. again at 23rd july they told me that they have again submitted the application an will revert in 2 days.
after 2 days i.e. at 25th they told me that there is no answer from sony india head office due to which they are unable to provide me standby. after a long argument with service head at customer care, service centre provided me a stand by, till i was using nokia 1100 . the biggest problem arised yesterday i.e 4th aug, when i called at service centre they told me that there is no approval and same word was on behalf of service center.
its been more than 15 days and the service center told me that i'll have my mobile after 15 days. now i'm losing my temper , no clear solution is provided to me and still i have no info about the application they have sent. this my message to aware all about the bad services provided to me by (don't know personally i.e service center/customer care/sony india). this is clear warning if i doesn't have my mobile within 7 days, i'm gonna complaint to consumer court.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Unfortunately there isn't really much I can do to help you out. These matters are handled by the Local support.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

It's goodbye to the Sony Ericsson Sync Service. And hello to the Google Sync Service.

It's goodbye to the Sony Ericsson Sync Service.
And hello to the Google Sync Service.
Discover how to switch to Google Sync Services today – either straight from your handset or via the web
Things to do. People to see. Places to go. Thank goodness you’ve got your Sony Ericsson Handset handy to keep you organised. But what if your Sony Ericsson Handset could look after you even more efficiently? How great would that be? Well the good news is that now it can, thanks to Google Sync Services.
Google Sync Services puts you in control of all your contacts and calendars. It’s also a member of Google’s Mobile services family, which includes Gmail, Google Voice Search, Google Maps and YouTube – so you can be confident it works like a dream.
The Sony Ericsson Sync service will close down on 29 December. But there’s no need to worry because you can transfer all your stuff across to Google Sync Services today – either straight from your handset or via the web.
Discover how to switch account
Got a problem? Our Contact Centre will help
Thanks,
The Sony Ericsson Team
Solved!
Go to Solution.

Transfer from web
Step by Step instruction
1
Go to www.sonyericsson.com/user in your Internet browser
2
Log into your Sony Ericsson Sync account
3
Go to "Contacts" view
4
Select "Import/Export" button
5
Select "Export to vCard"
6
Save "contacts.vcf" file
Note
There is also "Export to text" function available in same view. By clicking on "Export to text" a list of contacts is generated. It is possible to save this list as a text file or to print out.
Import contacts to Google Sync
1
Go to http://www.gmail.com in your Internet browser
2
Log in to your Google account
3
Go to "Contacts" view
4
Select "More"
5
Select "Import"
6
Select "Browse"
7
Find and select the contacts.vcf file you already created
8
Select "Import"
9
Check that contacts are correctly imported

No Configurable Services when pairing my sony ericsson to my imac

I just got a new 24" iMac, I also have a MacBook. My Sony Ericsson K550i is paired perfectly with my Macbook, and it has a few services like sending files back and forth, and remote control. but when I try to pair it with my iMac it pairs but it says that there are to services on the device. I cleared it and tried it again and the same thing happened. I then cleared it on my macbook and tried that again and it works fine. So something is wrong with the connection between my imac and phone. I though maybe it was the bluetooth, but when I connect my bluetooth mouse to it, it works fine. I'm tried messing with preferences but nothing seems to work. I'd like for it to work because i have BluePhoneElite 2 on my mac and I'd really like to be able to use it. If you have any ideas that would be great. Thanks for the help.

HI Dave,
You mentioned preferences but if you didn't catch this one...
Try deleting this file. com.apple.BluetoothFileExchange.plist
/Users/YourName/Library/Preferences. Drag that file from the Preferences folder to the Trash, empty the Trash and restart your Mac.
See if that helps.
Are the MacBook and iMac both running Leopard 10.5.6?
Carolyn

Sony Ericsson Phone and Service are pathetic

All,
I know some one else would have gone through this pain...
Last October 2010, I ordered SE Xperia Mini Pro from a website. I was still exploring the features I found that one side of my ear phone does not work. I tried several other ear phones but still couldn't hear. So I opened a ticket. The agent confirmed that my handset is under warranty and SE will repair it.
Here is the history of the tickets I had to open with SE.
Sony Repair Centre
PTS Electronics
Attention : Sony Ericsson consumer Repair
1000 South Liberty Drive
Bloomington Indiana 47403
Date : 1/11/11
RMA# 11111271725
Tracking# 1z1028170312320482
Phone sent without any repair
Date : 2/10/11
RMA# 21011273214
Tracking# 1z1028170312320802
Phone sent without any repair
Date : 4/18/11
RMA# 41511275383
Tracking# 1z1028170312321605
Phone replaced
Finally after a month and big arguement they sent me a new phone - X10.
I used it for few days and update the software. After few days, the display died. Gues what I had to return it back.
RMA# 80811279570
Date : 8/8/2011
Tracking# 1z1028170312323247
Phone sent without any repair
This time it wasn't fixed at all. Same story. Same explanation. I sent it back.
RMA# 92211280945
Date : 9/22/2011
Tracking# 1z1028170312323649
Waiting...
And I am still waiting for my phone.
I am at total lost. This handset comes with 1yr warranty and this whole year around I have been sending and receiving the phone from the repair centre. Now its close to its warranty expiration and I am not sure what to do. I wasted my money on SE. I have not thought of SE service being such pathetic.
Not sure who will answer me. Not sure if my phone will ever work. Not sure what the warranty will be on it. Not sure when SE will realize that their customers are suffering due to their bad phones and services.
-Deepak

I can understand the frustration related to this situation, however I can only suggest that you contact Sony Ericsson within your region for more support regarding this. Please use the link below to find your regions contact details for Sony Ericsson and raise any concerns you may have with them.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Service Center return to Gingerbread - How Long?

Has anyone gotten their phone back from a return to put their phone back to Gingerbread?
How long did it take?
Thanks,
Bob H
Minneapolis, MN
USA
ST18a Ray

It takes minutes, however service center guys may keep your phone under observation for 5-6 hours
So better ask before handing in your phone at service center
http://www.sonymobile.com/global-en/support/contact-us/
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

Sony Ericsson Service Center in Singapore

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