Sony hinting they might not fix issues

If highlighted part of the text why
Dear Mr anonymous,
Please summarize the reported issues experienced by product so that I may accurately feed this back to the technical team.
I believe the Jellybean update may be released soon as you were previously advised. However I do wish to point out that with any product any future operating system update may not resolve all of the issues you have reported.
I would also like to point out that we are not legally obligated to release the latest Android version for all of our products as the hardware on certain products may not necessarily be supported by the newer operating systems.
Thank you for your continued feedback regarding these technical difficulties.
Best regards,
Chris McDonald
Customer Relations Officer
SONY SUPPORT TEAM
SUPPORT: http://www.sony-europe.com/support/
Sony Belgium, bijkantoor van Sony Europe Limited.
Da Vincilaan 7-D1 - B-1935 Zaventem - Belgium
So i guess this is how sony truely is they just shove a product down our throat and leave it like that.
Guess this is the reason why main post also got deleted promising fix..........
As say's down here say's the random shutdowns will be fixed but that post got deleted so does that mean we won't get a fix for random shutdowns at all ?
Come on peter tat swallow your pride and be honest with us................

http://community.sony.com/t5/Sony-Tablet-Announcements/Xperia-Tablet-Jelly-Bean-4-1-1-Release/m-p/11...

Similar Messages

Should I pay the $245 for support? I ask because every time I have they could not fix the problem, I found the problem on my own.

I ask because every time I did call they could not fix the problem, as in I could not send mail, I was told it was my Internet, then they tell me it is my computer. After spending many many hours on the phone with Apple, I was told I had to reload my hard drive. Which by the way takes a lot more then a few hours. The next day I found I still had the same problem. I could not send mail... I found the problem my self// I didn't have a mail box set up to send mail. How sample that was. Then the next time if I wanted to empty trash I had to turn off the computer then reset to do so. When I called tech support she tells me that is normal and they had to do the same thing every time. Well she is wrong in that if you use "empty securely" and not the one that just says empty trash then you do not have to reset or turn off your computer.... So I ask what am I paying $245.00 for? I am sure I will need support at some time, and at least it does give me someone to talk to.

starwalls wrote:
I thank you all for all the replies..
I will be buying the service plan if only for the hardware... I really can not say much about the other support, other then every time I get a female support tech she seems to not know what she is talking about and says that is the way it works... I just keep calling back until I get someone that will know a little to help fix the problem. And yes I hate to say is most likely a male tech.
I do agree apple is NOT what they started out to be... How sad!!! MADE in CHINA very SAD. And here I thought I was buying USA.......
FYI - there has not been a name brand consumer personal computer actually manufactered in the USA in years. Lenovo, Dell, HP, Acer, Apple, Samsung,... - you name it they are ALL made in China or Tiawan. Often many of those brands are being assembled by the same Chinese company in the exact same factory, pulling parts (hard drives, displays, RAM, etc) from the exact same bins. Foxconn for example, which makes iPhones and iPads for Apple, also makes dozens of other makes and models of tablets, ereaders and smart phones for other companies. Like it or not, but the consumer electronic manufactering center of the world is China.
The only consumer computers actually made in the USA these days are by local custom build companies, and it has actually been that way for many years now (I think twinhead may have been one of the last with a plant in the USA - they are still around, now GammaTech, and they still do their "final assembly" in the USA but most of thier manufacturing is done in Tiawan and Malaysia).
By and large, the USA has been out of the actual consumer electronics manufacturing/assembly business for a decade or so now.

Small problem really annoying! Reinstall does not fix issue!!

Hi there Small problem really annoying! Reinstall does not fix issue!!
The Next button when on Taskbar is showing back!
Weird but really annoying!!
Windows 8.1 64 AMD Quad Core Black

Nothing no help?

Charged for 2 FREE service calls/costing $70 each and they DID NOT fix the problem.

My service was interupted DAILY between 2:45pm - 6pm and sometimes 7pm. I contacted someone in the chat room and explained, they said they would send someone out and there would be NO CHARGE...I made sure and they said, Rest assured that there will be no charge" They did send someone out, around 11am, and said, hey, it's a gold signal splitter, I'll replace it with this new one. Well, they did. A few minute job. Well, 2:45pm rolled around and guess what? SIGNAL LOSS on tv and cable...till about 6pm. Well, next day i contacted them, and same scenario. They sent someone out-around 12pm, and said, oh the coaxial connecters are a "little loose". Well, he tightened them...a few minute "fix". Well, 2:45pm rolls around and AGAIN SIGNAL LOSS, no internet and NO TV till 6:30pm. Well, I've had enough so I cancelled service..Now I check my bill and 2 service calls for $70 each plus $15 tax totalling $155. I talked to someone in the chat room and told them this scenario. Well, they said they can waive 1 of the service call, but since my equipment is owned by me and not rented, I have to pay and that in their notes, it never said that I would get a free service call. The problem is that it NEVER was fixed and the problem had nothing to do with the signal splitter or connections, but something in the neighborhood, in which I saw 2 Xfinity service trucks on my street when I came home. So I am out $85 for something they did not fix-apparently something going on connectionwise in the neighborhood. ALSO WATCH OUT FOR CHAT ROOM REPS THAT SAY IT WILL BE A FREE SERVICE CALL. THEY LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anybody know how I can contact the CEO of Xfinity?

I was also billed on July 15, 2014 for tech support that did not fix my computer problem.
I was billed $99.99 to my credit card to a tech in the country of India.
I tried to get my money back but the number I was referred to would not answer.
I immediately went to my bank which took all of the info and changed my credit card number.
The bank also did their own investigation and said it seemed to be a scam. My money was redeposited into my account within 36 hours - not because of anything Verizon did, but my BANK!! I was so grateful.
Such service from Verizon's tech department is unethical and inexcusable.
Verizon customers deserve better tech service than this. "Ma Bell" would turn over in her grave if she knew how far down the service of the original phone company has gone. It's a disgrace!! A SCAM perpetuated and sanctioned by Verizon.
I complained to the Verizon Customer Correspondance Claim Dept. Do you think they will straighten this mess out? I doubt it - I am a retiree with an excellent payment record.
They don't care. This hurts the American economy.

No charge on phone took to store and they could not fix, i need my numbers,

phone will not charge, took to att and they could not fix. I need to get numbers,,and pics--help

If you can't turn the phone on and you have no backups, there is no way to get the numbers.

HT5282 What security is best for my MacBookPro and iMac? I have had some company asking me to join them to 'clean' and get rid of some unused files. Is this ok, the cost if around $40. I don't mind paying but I am a bit worried they might not be approved

Hi,
Am new at this. What security is best for my MacBookPro and iMac? I have had some company asking me to join them to 'clean' and get rid of some unused files. Is this ok, the cost if around $40. I don't mind paying but I am a bit worried they might not be approved by Apple.

I have had some company asking me to join them to 'clean' and get rid of some unused files.
Does this company know you use Mac OS X? If so this is a worrysome trend.
For a couple of years now there have been several scam artists that call you, claiming to be from 'tech support', or your ISP or even Microsoft, reporting that your machine has been idenfitied as being infected and that you need to give them access to your machine to 'clean it up'. In the process of this 'clean up' they thoroughly hose the system by trashing important files and then demand more money in 'recovery fees' to restore the system.
I've laughed in their face whenever they've called me since they have no clue of how to compromise a Mac system, but if they've started to target Mac users then more vigilence is required.
http://www.informationweek.com/security/management/microsoft-windows-support-cal l-scams-7-f/240005023
Just Google 'microsoft support scam' for more reports/variations.

Playbook requires me to pay for support when it did not work from the beginning and they could not fix.

lack of email app- makes this may purchase virtually useless. because
cant bridge with my bb 9700. maybe twice after deleting from both, and rebridging, i got connections. i cant spend an hour bridging every time. since may this is unfixable. the support people cant fix it after dozens of hours. got lots.of emails from them though. asking if i was resolved. when i answered no, they asked me to do it all again. they have no fix for this.
can type documents, but cant email them to anybody. same with excel. no way to attach documents when the bridge doesnt work.
i am a ceo,and i am moving my entire organization off bb becuase of this.
have spent many many hours from the beginning in may, and now they want me to pay a 129 dollar fee to get support when it has not worked right from the beginning.
i bought an ipad today and i am absolutely blown away by how much better it is in every single way. dozens of bbs are going away now.
slow, no.email, locks up all the time, stand by button restarts tablet, no bridging without total reload on both devices. why would i go through this anymore? it is costing my business a fortune with myself and my people trying to make the playbook work.
we will get ipads and make more money.
i have tried to stay loyal to bb, but after being told i have to pay for support
when i did once get a connection through bridge, reply locked up everytime on an email. could not type.

I would like to add my support to this comment.
Strike 1) Bridging a BB 9700 with a PB is flaky at best. Even if you run the very latest software on both, it does not work properly. This is NOT a user issue but a programme/application issue. RIM software running on RIM hardware and O/S and NOT being able to connect properly = RIM fault.(see my other post: My Bridge connects, it exchanges data like passwords, number of unread emails and my playbook notifies me when someone calls my BB, but it does NOT unlock)
Strike 2) All this used to work fine during the 90d grace suport period (apart from the flaky bluetooth issue that required a hard reboot of the BB whenever the connection was broken in a bad way)
Strike 3) Now, after a PB OS upgrade (which I faithfully applied), several phone upgrades (due to another problem) and the latest Bridge application install, it all doesn't work anymore, 100 days after I bought the flipping thing. so I have a fancy ebook reader, not the productivity enhancing tool I can use on the go.
So now I am stuck with a forum that can't help, a technical database that does not contain this support information and a broken RIM application on RIM Hardware and O/S that I paid a lot of money for. And now they want more to look at this incident????? I am sorry but if this was a problem caused by usage, configuration or any other user error, I could understand it. But this is all completely in RIMs ballpark. I have done everything right. It connects. It just DOES NOT WORK!!!!!
As I said in my other post, an evaluation of the PB in my company is ongoing as a possible management tool by people I know quite well, as I work in the area, but my advice would definitely be to stay away until basic functionality like emails, attachments, calendars etcetera are all suitably solved and usable by the average manager with sausage fingers and no clue about bluetooth, hard reboots and who won't be able to hold down the power, + & - buttons at the same time as the fingers won't fit!!
So RIM, get your finger out, open up an email support channel or get some qualified support people go through this forum and help those people who have shown faith in your products and who now have real problems with your software and hardware. DONT HIDE BEHIND A STUPID SUPPORT FEE - MAN UP TO YOUR PROBLEMS!!!

I can not get mobile internet from teltra working on my new Mac pro 13 any one can help me as telstra asked me to contact apple as they can not fix it Thank you in advance

Can some-one let me know how to get mobile internet with teltra working on mac pro.
Teltra could help me as they can't fix it and asked me to contact apple. The mobile device is working on all other computer (windows) but not Mac Pro
Thank you in advance

By contact Apple they mean AppleCare over the phone. This is the user forums, so no one from Apple will be able to assist you. AppleCare's phone number is (800)-APL-CARE (800-275-2273) for the United States.

Blackberry Passport sim tray issue is prevalent and they will not fix it for you because it is your fault. Ridiculous.

I bought my Blackberry passport on Feb 13rd. Right out of the box the sim tray didn't read the sim. I thought it is my sim's problem, so I waited for another sim. New sim came in, still didn't read. After a long call with customer support and BB virtual support, I had my device sent in around mid March. They checked it and said I damaged the sim tray and I need to pay 268$ to have it fixed. I though it is ridiculous since I haven't done anything to the phone. So I argued with them and eventually they agreed to have my fixed without cost.
However when they sent me back the device, I poped in the sim and it only works for 1 day, on and off the second day and then not reading the sim at all after that. I think the sim tray's problem with the passport is prevalent and the pin can be broken by the simple act of poping in the sim card. My ATT sim is working perfectly fine on the 5s and my brother's iphone 6.
After 2 days of receiving the "repaired" device, I call them again and this time they said it is certainly my fault and if I send it in again, I will have to pay 268$ to have it fixed.
So I thought for people out ther if you have a passport, don't pop in and out the sim card. It can really easily be broken.
For me, I think now I just gonna use my "broken sim tray new passport" as a reading device. After 10 years, I will officially switch to other brand. Still love the keyboard though, but anyway.

Check that your sim card does not have a burr or edge on it before you insert it, as that may be what's damaging the SIM pins.
Site anly allow linlks to web images, so here's what the tray is supposed to look like - with the SIM cover on.
FWIW - a T3 torx driver is required to remove the screws around the SIM and TF card tray cover. That would allow you to look at the underlying pins - and possibly - with a bit of luck, fix them on your own.

IPhone 1.0.1 Wi-Fi issue *STILL A PROBLEM* 1.0.2 DID NOT FIX ISSUE *

Ok.
I'm amongs 20%+ of iPhone users having HUGE issues with Wi-Fi after the 1.0.1 update release.
Problem:
Phone REFUSES to connect to any network
Solutions taken:
Apple Support
Apple Update 1.0.2
Airplane mode on and off
Reset network settings
Restore phone completley
Hard reset
Now reading the dozens of threads from other sites.. Alot of questions and problems are going unanswered. Before the update I was able to connect flawlessly.
What alot of people have been saying:
Solution: "grab the router, look under the sereial then thake that number enter it add a $ infront of it, type it again, press hold then get your IP with the SQL data feature of the router linkses and take the defaut DHCP and make sure you enter it there..
Response: WHAT????????????????????????????????????????????????????
Thats IRRELEVENT because you cant connect to any other wifi spots except your own. What if I'm NOT home and need wifi?
I'm sure this thread will get tons of "try this" responses and 0 solutions.
It's a software issue apple NEEDS to recognize (not the tech people/not word of mouth..) but ON their website.
I am still going on with no WIFI (EVER)
Please keep bumping this thread until Apple releases 1.0.4 to fix the REAL bug.

First off, I totally sympathize with your problem. However 20% is implausible and unless you've asked every iPhone owner, you have no way of knowing how many people this affects.
That said, this is a support forum, and it seems that a lot of people have tried to offer you....support. If you're unwilling to try what they suggest, then I don't know what you expect. Don't complain about something if you're unwilling to try to find a solution. Please don't think I'm suggesting fault, but it's quite possibly a configuation problem, and you might want to take the phone to a store and let them work on it with you.
Apple does not do anything offically through these boards, so you *will not* get an answer from Apple here. All you will get are Apple experts, an maybe an employee or two (working unoffically of course) trying to help you. It's up to you if you want to accept it or not.
Good luck

Firefox crashes everytime I close a tab; the internet said it was a Norton Antivirus issue, but I contacted Norton and they are not the issue.

Every time I close a tab, Firefox crashes. These forums hinted that it was a Norton issue (and that it had been solved) so I contacted Norton. Spent 2 hrs on support with them, including them remotely controlling my computer. Norton is 100% updated, and the crashes happened EVEN WHEN WE DISABLED NORTON. So, it is NOT a Norton issue. What can I do? This is very frustrating and makes it impossible to continue to use Firefox.

hello, these crashes are the same norton issue that was written about in the forums during the last few weeks (the norton component coffplgn.dll is causing the crashes) - according to symantec the cause fro the crashes wasn't fixed in its 2012 product line: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-18-Support-for-Norton-Toolbar/m-p/900991/highlight/true#M8266
so you might want to disable all norton addons in firefox > addons > extensions or upgrade to norton 2013...
http://updatecenter.norton.com/?NUCLANG=en

IPod Restore did not fix issue...can't update iPod

Apologies for posting this as a "reply" earlier in the night...I'm new to this online help forum thingy. It truly belongs here as a "question," so here goes:
I have used my iPod without issue for over a year. Suddenly, I have encountered some freakish problems. The iPod connects to iTunes, but nothing happens after that (no transfer of songs...just freezes in "Do Not Disconnect" mode). I have taken the following steps today:
1) Tried resetting iPod. No dice.
2) Downloaded new 2006-03-23 updater.
3) Downloaded new v6.04 iTunes.
4) Uninstalled iTunes v6.03 and restarted PC, as prompted.
5) Installed new 2006-03-23 updater and restarted PC, as prompted.
6) Installed iTunes v6.04 and restarted PC, as prompted.
7) Shut down iTunes.
8) Ran Updater...performed "Restore." (The "Update" button was greyed out and has been ever since I installed the new Updater 2006-03-23).
9) Connected to iTunes...began updating songs, left PC to let it download the 3000+ songs while I ate dinner, etc. Left during the transfer of song #13 of 3000+.
10) Came back to an error message that I don't recall.
11) Closed iTunes, re-ran Updater.
12) Tried iTunes again...iPod showed up, but was given the error message "The iPod could not be updated. The disk could not be read from or written to."
13) Disconnected and reconnected; tried all other firewire ports. No dice. Firewire card in PC is functional.
14) Received this error message: "iTunes cannot read the contents of the iPod. Use the iPod Software Updater application to restore the iPod to factory settings."
15) Closed iTunes and re-ran Updater. Again.
16) Opened iTunes. No dice. Again. This time, it didn't even prompt me to customize the name of my iPod...it just connected to iTunes and sat there with the default name "IPOD." Nothing happened for several minutes, so I ejected the iPod via iTunes.
17) Tried Disk Mode. Nothing.
On the bright side, the iPod is now fully charged...it seems the power aspect is working and there is some data transfer capability. Nothing else is wrong with the PC...I have encountered no other usability issues...I run AdAware, Spybot, and have the full McAfee Suite (all updated with the latest detection/definition files). Running Win XP Pro and using U2 Spec. Ed. iPod.
I quit for the night, but tomorrow is a new day. Help!!!

Thanks...forgot about the anti-virus/firewall angle. That was helpful because it allowed me to rule out the possibility of those security programs interfering with any Apple program components.
Uninstalled iTunes and the iPod Updater...reinstalled with firewall and antivirus disabled. Restored iPod with firewall and antivirus disabled. Then tried syncing the iPod with iTunes...still had issues.
Restored again in disk mode with antivirus and firewall disabled (modem off the whole time, of course). The update quit on song #1777 out of 3600+. Still not working properly. Aaaargggh!!! I'm thinking a trip to the Genius Bar is in order if I can't get a resolution here...problem is, the Apple store is a half hour away. Any other thoughts?

IPhoto 9.3.1 update still does not fix issue with photo being out of focus when you hit the edit button

I thought that this update would finally fix this, but this is not the case. I haven't been able to edit my photos for over a month now since the last update because of this. APPLE PLEASE FIX THIS.

Apple don't promise to read things posted here.
iPhoto menu -> Provide iPhoto Feedback is the route to them.

I sent my ipod into apple-care for repair and they would not fix it because they said it was misuse . but when i got it back it was in worse condition than before and it wont turn on even when its plugged in. How do i get it to turn on!?! Help me please!!

Please help me. i am very upset because i cannot afford to waste money on another one

- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try restoring on another computer
- Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
Apple Retail Store - Genius Bar

Sony Service Center Rejecting to fix my phone.

I have a 7 months old Z1. Recently I am facing touch screen issue. When I took to the service center, they said they cannot fix it and have to replace it. The whole problem started now, they refused to replace saying it has damages and needs to get Sony India's approval. Now , after 1 week they are saying that they cannot replace it as it has physcial damage. Please take a look at the pictures attached about the so called damage. The worst part is that they are refusing to repair it also. When i insisted they said they will give me a quote today evening. If i am under warranty why should i be paying for service? Also, the service center guy has sopped picking up my calls and I have to call from another number so that he will pick it. Plesae let me know what i should do now!

No problems.
There are no problems to ensure the waterproof IP certification after a LCD+Screendigitizer change. Especially not if you let Sony do it.
Precut adhesive is used so no gaps there. I have changed some displays and even in my Xperia V i changed it myself. No problems and not very expensive. Also very easy to do, you usually get the tools you need aswell. Check on eBay.
A bit more to do on the Xperia Z1 since it has the back cover glued aswell. But not that hard. I think the Z1 LCD+Screendigitizer is about $80-100 USD and the adhesive maybe $5-10 USD.
But i do get why they might not wanna do it, if the phone was dropped then it isnt their fault that the LCD or screendigitizer breaks. Even if the screen itself didnt brake at the time when the phone was dropped, it could have caused micro cracks wich eventually made it crack.
/Jonas

Sony hinting they might not fix issues

Similar Messages

Maybe you are looking for