Sony mobile warranty support feedback

I need to share with you that recently my phone went back from warranty repair.
And I need to say I can see a huge upgrade in terms of the service and customer support.
Everything went well and the most important - very fast!
As I remember from the past it was about a month or even 2 before my phone went back in the past (first Z model).
Now it was like 1 week + everything was fixed!
Incredible upgrade.
Thank you Sony service center Poland in Wroclaw.
I can see Sony is doing much better in terms of software (except timing here, but quality is better) and service support.
Even first Z is receiving Android 5. Z series is receiving overall a good treatment, well deserved.
For sure I will stick with this brand because of it, can't wait for new curved camera
Once again, thanks a lot Sony mobile.

Glad to hear it, I wish you luck for the future
- Official Sony Xperia Support Staff
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Similar Messages

Disgusted with Sony Mobile phone support

Hi. I was thinking of getting either the Xperia M2 Aqua or the Z3 Compact. My main concerns are:
1. Asking for the Android version
The lady on the other end of the line albeit being polite says its "4.4" and that is what her "system is telling" her. This is itself is very inaccurate as there are other Kitkat versions of phones such as 4.4.1 / .2 / .3 / .4? Being on a Customer Support Line and working for Sony Mobile she should be more aware of the different versions and she should have asked a 2nd-line tech support person which she failed to do so.
2. Known camera issue with the Z3 Compact
Issues such as the overall screen & photo quality being more of the "cooler" side (with pictures seemingly less natural, less sharp, less contrast), slow camera speeds, an "overwhelming" LED flash during night shots are all well documented on very well-known websites such as GSMArena. There seem to be a not-so polished, confusing, & low-quality camera software and an update is needed. The lady kept saying that in her own experiencre she did not encounter these issues. She refused to recognise the issues i have mentioned based on what i have read & seen from this very well-known tech websites as it was pretty much useless to base my opinions on phones in stores as the phones will either be on demo mode, are turned off, software is not updated, camera is covered by the phone holder, phone not connected to a wifi or there are no media files to try out. 5 out 5 times i went to O2, Vodafone, Three and Carphone warehouse stores this has been the case.
I have told the lady to at least make a note of my opinions, comments, complaints & suggestions and to forward it to the relevant people in Sony Mobile which she says she will be doing.
3. Lollipop timeline
The phones i have mentioned have been out for months now. Lollipop has been out since November. Google themselves said that 1. they have made a way to make sure the Lollipop SDK or API gets to the OEMs (such as Sony) in order for updates to hapen in an early manner and 2. Google stated that they would like to see updates to the latest Android version would not exceed 6 months which in my opinion is very late. The time a new Android version comes out there should be a "limit"of 3-4 months to update current-gen, flasgship phones and 6 months for the mid-range ones. So with those facts in front of us...why still no Lollipop timeline update?
The bottom line is your profits are slowing down and Sony is cutting on jobs. For people to like Sony phones again you must take in these opinions, comments, complaints & suggestions from us users, incorporate them on current & future software and hardware products coupled with timely and early and "as often" software updates then this would be a better world. I have had Android phones for the past 4 years and although not having a computer degree i think i know pretty much how phones work, etc.
Dear Sony...IMPROVE your customer service over phone (include a chat service please), LISTEN to end-user complaints & suggestions, UPDATE in a realistic/timely/early manner and BE UP TO DATE to market and consumer trends.
SORT YOURSELEVES OUT!

I have noticed two known bugs & issues in my Xperia Z2:
1. Alam Clock
This alam clock bug appeared in my Z1 weeks ago and my current Moto G (4G) phone. When my phone is on Silent mode I set the alam clock to ring even on silent. When the alarm goes off in the morning its either i don't see a slider to cancel the alarm or it rings but i have to go to the alam clock settings and go to delete alams and the alarm stops which is 2-3 steps more than the slider. I had to resort to a 3rd-party alarm clock which helps but prefer the 1st-party one. Can anyone explain this?
2. Charging
This issue again is not confined to the Z2 but also to my Moto G and my Nexus 5 which i had weeks ago. Charging the phone, regardsless of how many percent left is on the battery, it causes the screen to go "haywire". What i mean is the screen is almost unusable to the point that multiple tasks are being done at the same time i.e. opening Messages, pulling down the Notification panel, going to Album, etc. I have seen videos on Youtube and i'm not sure if Sony is aware of this. Any advice?
3. Performance
I cannot fault the performance of the Z2. But i'm not the type who do benchmarking tests, etc. I still find sometimes some lag and is a tad slower than my Nexus 5 which has a slightly the same specs. I have speeded up the animations speed under Developer Options but i don't know what else to do.
I also do not believe that by resetting the phone these so-called bugs will go away as this seem to be a "default" advice whenever you ring customer support. I have reset the phone twice and they are still there.
Please advice & help. Thanks.

For application of my sony product warranty, where should i submit my case ?

Dear Sony International Support:
To whom it concerns:
I address this matter kindly to let you know my case.
On October of 2013 being at the USA I started my search for a mobile phone, the Xperia line was a great option, not only because of its stunning gorgeous look, but yet very powerful and the option of really nice integrated cameras.
Finally, I decided for an Xperia Z, the flagship of the Xperias at that time. I must be very clear at this point because being México my original residence country I asked for a phone whose later I could adapt easily to mexico mobile phone operators and operating bands, so the seller recommended an “Unlocked” phone and I was assured by the seller that the product I was buying would work without problems.
After my return to México I signed up for a mobile plan for my new phone with Telcel mobile operator, they configured my phone and it worked flawlessly.
Some months later I planed a trip to Europe, this trip started in May of 2014, in this trip I was very confident that my Xperia Z would do the job about my photo memories.
At the point I arrived Europe, the phone started to show strange behavior, such as receiving strange SMS messages in special characters like: “#%[]¨_:_:[]]l¨}{“ for example.
Didn’t thought it was important and I ignored this, I thought it was maybe just the way data coding from Europe local operators work.
The point is; being at the middle of my trip, I had already a lot of photos stored on my Xperia internal memory.
One night after finishing a skype wi-fi call at the hotel, the phone just turned itself off , since that moment the phone got stuck into a loop of booting and restarting cycles, when booting it gets into an incomplete home screen, and then it reboots just a few seconds later, this loop is continuous.
Clearly the trip was over for my Xperia, taking away with it’s failure my memories stored in, wich i didn’t have the chance to back up.
So I decided to continue my trip, buying a digital camera, and storing at nights in my laptop all my photos.
Of course, I hope you understand the great inconvenience that this product failure represented for me.
At my return to México on June, I contacted to Sony mobile support, they told me they could do nothing and they couldn’t make valid my warranty, and that I was meant to ask for support in the United States, but they kindly offered me to update the firmware of the phone as a courtesy, assuring me that this procedure wouldn’t affect the warranty of my product, finally this update couldn’t repair the problem leaving the phone in the same loop.
I’m somewhat disappointed about the Sony Mobile Support here at México.
Being honest I’m very concerned about recovering all my data in the phone, specially my photos, and videos I trusted to my phone, of course I’m concerned about the warranty of my phone too, but after reading that so many Xperia Z´s are having the same problem (reboot loop) at Sony official forums, and knowing about so many users having it replaced for a different model, Sony in this way is recognizing the native failure of the PCB in this particular model.
That’s the main reason I’m totally not interested in having the same model, or the same product being repaired.
I’m totally shure that Sony support have the right tools and knowledge to recover my data images on the phone, that’s quite important for me.
I feel very disappointed that the seller didn’t told me about not having the warranty support at the country I asked him, where I was going to use the phone.
So I’m asking you kindnessly for the recover of all my data stored on the internal memory of the phone, and the refund of this same product because I don’t want to have this problems with warranty and the native design defects.
For me it’s very strange that Sony being a global company can’t offer me the right support in Mexico city.
I’m totally interested on other Xperia models like the Xperia Z2, but first I need to know, that if this happens again, there will be a great support backing me up, specially on the flagship models.
Finally I will appreciate a lot to know the procedure that you require from me to continue through this warranty case.
Im attaching the ticket of my product in this e-mail.
I appreciate a lot your kindness and professional support in this matter.
Sincerely your Customer,
Cesar Bazán

hi BAC, im sorry to hear about what happened to your phone. i too had a problem in regards with my sony xperia z1 compact, but more worse than what you had experienced (no pun intended) since i accidentally broke it. and i hadnt used it since then bacause i cant access the screen. Anyway i contacted the sony support and they've replied with my message after a day or two. i think that you should try it. Goodluck with your phone!
here's the link: http://www.sonymobile.com/gb/support/contact-us/
GODSPEED

Sony Mobile Service Center Senayan City, Jakarta ID Poor Services

To Whom it May Concern:
I believe I am not the first one to post on this subject, but fact of the matter is that Sony Mobile in Indonesia needs to improve their aftersales and customer service protocols immediately.
Throughout my 18 years of using Sony/Sony Ericsson/Ericsson mobile phones I have always been on the "satisfactory" side in terms of product reliability, features, value, and even customer support. That is, until I experienced the ridiculous "run around" that is Sony Mobile Senayan City, Jakarta. My phone (a SK17i), was admitted into service on 20 November 2013. A week later I received a call from them notifying that the flex cable needs replacement (would be the 2nd replacement in one year time) and repair will be done in a matter of days. So I approved it.
A week later I tried giving them a call at +62-21-72781557 (someone actually picked it up) to ask about my phone's repair status. They put me on hold for about 5 minutes, after which they told me that the touch screen also needed replacement (again, the 2nd similar replacement within the year). I gave the approval, but left a remark that they should give proper advanced notification next time.
Anyways, to make long story short, from 01 December to this day (02 February 2014) and after numerous visits to the shop and phonecalls I am still uncertain of what's happening with my phone. Is it still in service? Waiting for parts? Parts unavailable? Unrepairable? Is it lost somewhere between Senayan City and Sony Mobile Authorized Service Center? Why would Sony Mobile let their customers (a loyal one, in this case) go into such trouble? Why isn't anyone being proactive about this? How much longer should I wait? Is my phone so obsolete or outdated that it deserves no priority? Bear in mind that I had given generous amount of time and patience, but frankly speaking 74 days is quite a stretch (my previous experience with them took no more than 14 days, mind you). Even airplane engines get repaired in less than 60 days. It's a simple matter of quality control, which evidently in this case does not exist.
It's obvious that after receiving so many complaints and feedbacks Sony Mobile Indonesia still have not done any improvement. You can look up for yourselves by searching this support forum and enter keyword "Jakarta" and several posts on Sony Mobile Senayan City should come up. Or Google "Sony Mobile Senayan City" and you will find some useful info there also.
As you can see, these remarks are valid and have reached the point where concerns have been brought into a petition with over 2,000 supporters (that accounts for what percentage of your total users here in Indonesia?). Please don't let me lose faith in your brand, and more importantly don't let something like this compromise Sony's excellent brand standing and recognition in the country.
For your strong acknowledgement and action, I thank you beforehand.
P.S.: I think it would be good to have a separate section in the forum specifically for Customer Services.

Halo, gan. Please find a thread that I started in "Other Discussions General" about a petition I made regarding Sony Mobile Indonesia on its bad service quality.
Kita komplain bareng2 gan, jadi gak sendiri2 gini.
Thank you
Giovan Pangku,
Petition starter
Indonesia

Apple Mobile Device Support Will NOT Install - Win 8 OS

I uninstalled EVERYTHING Apple...all folders, all apple software. I went through my computer and everything was removed. I did not go through the registry and remove anything so that may be where the problem is.
I looked in programs and features and there is no "Apple Mobile Device Support" installed.
It's as if it will not install, no matter what I do.
I think it may be a registry issue in Win 8 but not sure.
I have looked all over for a solution but to no avail. I uninstalled everything, reinstalled iTunes, I even tried to installed the .exe specifically for Apple Mobile Device Support and it rolled back, refusing to install it. I have tried updating drivers. My iPhone does show up in Task manager as well.
Under device manager, my iPhone
I follwed this >link< and did exactly what it said to do but still didn't work.
I have a feeling there is no solution to this one. Any other suggestions? Is there a way to remove more apple software including in the registry?
I appreciate any feedback. If anybody else has had this issue and have a proven method to resolve it, PLEASE share.
Thanks again!

I have the same problem with Win7. Did uninstall so many times now I can do it in my sleep. I did one thing which seemed to work for a while. After I uninstalled itunes 11, I reinstalled the earlier version. That brought back the Apple Mobile Device Support feature. Then I updated itunes to the latest version. Then I get the same message about amds not the latest version and uninstall itunes etc...(evern though when I check amds IS the latest version). It's a merry go round. Can't sync my iphone 4s or iPad 3. I finally got rid of itunes 11.1.1. Guess I just have to sit back and wait for a while until the new version comes out or until someone figures out a solution.

Is this forum related to the Sony Mobile company?

Hello all,
I would like to know if the team answering the questions here is related to thr company Sony Mobile?
I have spent nearly 8 months with 1 phone of my small company's 8 devices (all Sony Xperia phones or tablets)
I have written several emails to Sony and I am not willing to give up so Sony will get away with its horrible support.
Is there a way to contact / be contacted from a senior escalation specialist or do I have to continue sending emails and letters to Sony support via the "contact us" form without getting an answer?
Or perhaps other consumer forums would be a place to share the great experience of Sonyy support?
I'd love to get an answer from somebody from this site, if possible.
Thanx a lot
Michael

Hi !
I'm sorry to hear that you have such an experience with our customer support.
We are several official Sony members here on the support forum that represents the company.
Please let me or any of my colleagues know if there something we can do for you.
http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967#U634967

Complaint Against SONY MOBILES INDIA

HELLO MY NAME IS ASHISH A.CHILBULE and I had purchased the Sony xperia p mobile on 7/7/2012 and after 23 days my mobile was dead it means not working and it was fully dead, so i had submitted that mobile on 31/07/2012 at Sony care center which is situated at shivajinagar pune and its named as accel care solution. so at that time my phone was in good condition but in dead condition so my phone was accepted by the care center and after two days my phone was submitted by care to higher authority which are situated at Chennai and they told me u will get a new phone after 10 to 15 days but after 15 when i was called to Sony Care Center they told me that u got replaced new mother board of that phone but yesterday they told me ur phone had a liquid damage was occur in ur phone and ur warranty is not claimed. These details they told me after 25 days on 25 aug 2012.and the service center's head Mr.Anand Shete was told me that the phone was in good condition so he submitted that phone to higher authority. so i called to head of Sony of Maharashtra region Mr.Ahish Parekh (9930036565) they told me give me one day then i will tell u but nw they also not entertain to me.the service of Sony phone is very very very poor and many people’s are frusted from the service which has given by sony.and one thing is that they had not check my phone also,they saw the red indication on the backside and told me that it is ELS problem and not cured by Sony and warranty was barred but when service center sent my mobile that time the indication was white and no liquid damage problem was there boz my phone was handled by the head of that service center Mr.Anand Shete so they told me yesterday. and now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..

Unfortunately the same situation is here in central Europe(it´s not caused only by india repair center ), authorized service for Sony cell phones is extremely bad, they are unable to help with anything, communication with technician is impossible - there is only totally useless hotline. When is cell phone in service for 2-3 weeks and they are unable to repair it, then repair center is claiming water damage on motherboard and they are rejecting warranty for customer which is not true - I had a very bad personal experience with this problem in the past - my new phone was faulty after 1,5months of use - but only buttons on phone stop working everything else was working OK and phone was in 100% condition as new, phone was 3 weeks in warranty service and after this time they just claim water damage - there wasn´t any track of water or moisture in phone - liquid stickers was all totally white and they still are .When I´ve got my faulty phone back from repair centre - I send this phone immediatelly for expertise - I had expert judgment on official document that cell phone is totally OK and fault WASN´T caused by customer damage and inside of phone is no water or moisture damage !!In my phone is faulty keyboard controller integrated in processor, in repair centre they just replace the keyboard/buttons EMI filter - 25ball BGA IO but it doesn´t help, procesor can´t be replaced so they need a new mainboard - they was waiting for 3 weeks but they don´t get a new mainboard so just sent the faulty phone with replaced BGA EMI filter back with rejected warranty and fictive water damage ... I have everything at home, phone, documents but no one is really willing to solve the situation - Yes I can start lawsuit but it´s very expensive and will take min. 3-4 years !!This wasn´t only my case, when I have this special experience with SONY quality products and service, I made a small research and I found lot of people with same experience !! WTF ?? I never heard about this experience with HTC or Samsung devices - so only SONY phones are damaged by water spontaneously ?IT´S JUST SHAME SONY .And this is not a "gossip" for SONY, I´ve got all my informations documented by the expert approved by our higher state authority - I was hoping that I´ve got a repair under warranty after this expertise but it was a mistake, company doesn´t care about their customers .

I wants to know if i purchase sony mobile through online i will get the service from sony service ce

i wants to know if i purchase sony mobile through online i will get the service from sony service centre or not???

HI arshak,
Greetings! At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/ Thanks for your message today!

Trying to uninstall itunes but apple mobile device support will not uninstall

while uninstalling itunes, the apple mobile device support component will not uninstall help

HI Bill
ReInstall iTunes (dont worry about de device)
Then copy QTMovieWin.dll from C:\Program Files (x86)\Common files\Apple\Apple Application Support
Then paste file there C:\Program Files (x86)\iTunes
Give me your feedback - I am sure it will work
Claudine

Apple Mobile Device Support fails to install, remains unsolved.

i came back to the forums after a coupld of months, and this issue is still unsolved, will support please read this and answer us, it seems i am not the only one with such problems. so i will repost this issue here hoping to find a solution.
Thank you.
Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) 08:22:03:595: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.
Windows XP Pro

*"will support please read this and answer us"*
These are user to user forums. Apple employees do not take part in them.

Apple Mobile Device Support fails to install ??

Reading through the forums, i found many with this same error, some said reinstalling solves this problem, but for me, and many others, it did not, so here is a log of the installation where the error shows, please look at it and tell us wheat to do,
Action 8:21:17: InstallFiles. Copying new files
Action 8:21:18: MsiRollbackInstall.
Action 8:21:18: MsiInstallDrivers.
DIFXAPP: ENTER: InstallDriverPackages()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'UI Level' is 5.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'componentPath' is C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: INFO: opening HKEY_USERS 'S-1-5-21-1605124395-1919374747-2981180892-1004\Software\Microsoft\Windows\Curr entVersion\DIFxApp\Components\{9AA3828A-F852-11DB-8E29-6C6B55D89593}' (User's SID: 'S-1-5-21-1605124395-1919374747-2981180892-1004') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: INFO: usbaapl.inf: checking signature with catalog 'C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\USBAAPL.CAT' ...
DIFXAPP: INFO: Driver package 'usbaapl.inf' is WHQL signed.
DIFXAPP: ERROR: Create Driver Store entry failed. (Error code 0x6E: The system cannot open the device or file specified.)
DIFXAPP: INFO: Successfully removed '{9AA3828A-F852-11DB-8E29-6C6B55D89593}' from reference list of driver store entry ''
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x52)
DIFXAPP: ERROR encountered while installing driver package C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
DIFXAPP: InstallDriverPackages failed with error 0x52
DIFXAPP: RETURN: InstallDriverPackages() 82 (0x52)
Action ended 8:21:20: InstallFinalize. Return value 3.
Action 8:21:20: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action 8:21:41: Rollback. Rolling back action:
Rollback: MsiInstallDrivers
Rollback: MsiRollbackInstall
DIFXAPP: ENTER: RollbackInstall()
DIFXAPP: 'CustomActionData' property 'DIFxApp Version' is 2.1.
DIFXAPP: 'CustomActionData' property 'componentId' is {9AA3828A-F852-11DB-8E29-6C6B55D89593}.
DIFXAPP: 'CustomActionData' property 'flags' is 0x17.
DIFXAPP: 'CustomActionData' property 'installState' is 2.
DIFXAPP: 'CustomActionData' property 'ProductName' is Apple Mobile Device Support.
DIFXAPP: 'CustomActionData' property 'ManufacturerName' is Apple Inc..
DIFXAPP: ERROR 0x2 encountered while opening persistent-info key for component '{9AA3828A-F852-11DB-8E29-6C6B55D89593}'
DIFXAPP: Rollback failed with error 0x2
DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
Rollback: Copying new files
Rollback: Moving files
Rollback: Creating folders
Rollback: Removing system registry values
Rollback: Deleting services
Rollback: Stopping services
Rollback: Updating component registration
Action ended 8:22:00: INSTALL. Return value 3.
Action ended 8:22:00: ExecuteAction. Return value 3.
Action 8:22:00: SetupCompleteError.
Action start 8:22:00: SetupCompleteError.
Action 8:22:00: SetupCompleteError. Dialog created
Action ended 8:22:03: SetupCompleteError. Return value 2.
Action ended 8:22:03: INSTALL. Return value 3.
=== Logging stopped: 1/11/2008 8:22:03 ===
MSI (c) (10:8C) [08:22:03:595]: Product: Apple Mobile Device Support -- Installation failed.
now i went to the directory where the driverfiles should be, and paused the installation just before it starts rolling back and made a copy of the whole thing, the driver files are being extracted, and thinking it may have failed to find them, i restarted the installation and paused it after it extracted the files, copied over my backup files to where they should be, and resumed, same thing happened, failure again.
I stopped all the services running, (msconfig / startup and services) and that still did not help, i went through my registry for every "apple" and deleted it, after uninstalling all apple products, that did not help, i ran windows install clean up and made sure that quicktime and itunes and apple updatea re not installed, did the whole thing again, no luck.......
Can someone please tell me what is going on, i can run it just fine on my other machine, which is running windows xp pro as well, the only thing different i did on this one was that i plugged in the Iphone before installing the software, whereas i ran the itunes installer on that one before i plugged in the iphone, and yes, i did get the iphone driver as a camera at first, and i changed it later by pointing the update driver to the same directory where applemobiledevicesupport extracted the 3 driver files :
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
and the files are usbaapl.cat , usbaapl.inf, and usbaapl.sys
please look into this issue, i've done everything i could think of,
Thank you.

I have the exact same problem on my workstation and previously solved it by installing iTunes on a different computer and copying all the files and registry keys to my workstation. However, it didn't solve the problem when i tried to update to itunes 7.6 ...
Is there any solution yet?

IPod is not recognized by iTunes... Driver folder not in Mobile Device Support?

I have an iPod Touch 4th Generation. First, my iPod wasn't even recognized in Windows. After following the various Apple articles, I solved this.
But now, my iPod won't be recognized in iTunes. I've been trying to follow this: http://support.apple.com/kb/TS1538 which has worked so far. But the Apple Mobile Device USB Driver is not listed. I follow along as to what to do to solve this until I reach "
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows, this folder may be stored in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl.inf" file which is listed in this folder. (This file will be called "usbaapl64.inf" if you have a 64-bit version of Windows)."
My Mobile Device Support does not have a folder called "Drivers" and my computer does not have any file listed as "usbaapl.inf" anywhere. I'm guessing that this could be the source of the problem. But I can't fix it unless I know where to find these drivers, and I don't know they are on my computer or how to get them.
Can anyone help?
Thank you in advance.

Hello tgraul,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Best of luck,
Mario

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy

TS3704 Trying to delete I Tunes because of missing MSVCR80.dll followed instructions from Apple to delete - Apple Mobile Device support keeps coming up its being used I have gone to program files deleted what I can from folder but left with 3 files

I have been getting the MSVCR80.dll missing message.
Been on the Apple site and following instruction.
Going down the list has instructed I have Deleted I Tunes.
Deleted Apple Software Update
But when I try to delete Apple Mobile device it wouldn't delete so went into program files has the instructions say by going to Program Files\common Files\Apple\Apple Mobile Device Support Folder.
It still wouldn't delete saying it was being used.
I opened the file and highlighted all the folders and pressed delete, most of them have disapeared into my recycle bin but the folder still holds AppleMobileService, AppleMobileDeviceService_main.dll and MobileDevice.dll.
Message when I right click the first file is AppleMobileService I am told this action can't be completed because file is open in Apple Mobile Device. Close and Try again.
When I click the next file AppleMobileDeviceService_main dll it says It comes up with This action cannot be completed and File description Apple Mobile Device Service. Company Apple Inc. File Version 17.323.0.9 Date Created 7/9/2013. Try again...... and finally MobileDevice.dll come up with same message but file version 710.0.0.4 Date Created 7/9/2013 Size 902KB Both say Try Again but the same thing just recurred.
I have left my lap top on hoping that I a swift reply.
I am certainly no computer wizard and simply trying to follow the instructions to get rid of the box which keep coming up everytime I switch the lap top on saying APS Daemon.exe-System Error. The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem. I had looked at the internet and there appears to be warnings not to click on the button.
I have had an apdate from Apple for the I Tunes but it wouldn't update. I thought that may have sorted it so whilst I had a few hours I thought I would go through the process that is advised on Apple's website.
I hope I have not ruined my computer. I haven't even tried deleting Bonjour or Apple Application Support (I Tunes 9 or later) has these are supposed to come after the step I am on.
Please HELP!!!!!

Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2

Sony Mobile Indonesia: Bad Service Quality

Greetings to you all.
My name is Giovan Pangku from Indonesia, an owner of Sony Ericsson Xperia ray ST18i.
I am also a member of a facebook group, "Xperia Community", a group where we share everything about Xperia devices.
On this thread, I'm going to explain about a petition that I made on 10 June 2013, for Xperia users in Indonesia, regarding the bad repair service quality. I'll just make this thread short and simple.
The petition was made because I read comments from members, complaining about the long time that Sony Mobile Indonesia takes to repair their devices (starting from 2 weeks, until more than 4 months), or devices that got broken again after a repair (or in several cases, more than once). Their reason was the delay in importation of spare parts.
The Manager of Customer Service of Sony Mobile Indonesia, Mr. Roi Permadi, contacted me several times by email, explaining things regarding the delay. I could understand at first.
But it's already February 2014 now without much significant improvement. I also already contacted someone from Sony Mobile Sweden, assuming that Sweden is the headquarter for Sony Mobile (I know Sony is from Japan), and that someone contacted Mr. Roi Permadi to contact me again, and it was no use. So I wonder if Sony Mobile International can help us address this issue? Does Sony Mobile Indonesia always run out of spareparts? How can we, as customers, wait for months just for phone repair? Does this mean that Sony Mobile is not ready to serve its customers in Indonesia?
More about the petition is here:
https://www.change.org/en-AU/petitions/sony-mobile-indonesia-must-change-their-disappointing-repair-...
Currently, more than 2200 Xperia users in Indonesia have signed it.
So please, Sony, don't let us be disappointed in Indonesia.
Regards,
Giovan Pangku
Petition starter
Indonesia

i have same problem

Sony mobile warranty support feedback

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