Complaint Against SONY MOBILES INDIA

HELLO MY NAME IS ASHISH A.CHILBULE and I had purchased the Sony xperia p mobile on 7/7/2012 and after 23 days my mobile was dead it means not working and it was fully dead, so i had submitted that mobile on 31/07/2012 at Sony care center which is situated at shivajinagar pune and its named as accel care solution. so at that time my phone was in good condition but in dead condition so my phone was accepted by the care center and after two days my phone was submitted by care to higher authority which are situated at Chennai and they told me u will get a new phone after 10 to 15 days but after 15 when i was called to Sony Care Center they told me that u got replaced new mother board of that phone but yesterday they told me ur phone had a liquid damage was occur in ur phone and ur warranty is not claimed. These details they told me after 25 days on 25 aug 2012.and the service center's head Mr.Anand Shete was told me that the phone was in good condition so he submitted that phone to higher authority. so i called to head of Sony of Maharashtra region Mr.Ahish Parekh (9930036565) they told me give me one day then i will tell u but nw they also not entertain to me.the service of Sony phone is very very very poor and many people’s are frusted from the service which has given by sony.and one thing is that they had not check my phone also,they saw the red indication on the backside and told me that it is ELS problem and not cured by Sony and warranty was barred but when service center sent my mobile that time the indication was white and no liquid damage problem was there boz my phone was handled by the head of that service center Mr.Anand Shete so they told me yesterday. and now i am very much upset from Sony’s service. so please help me to solve this problem as early as possible.From last one month I didn’t contact to anyone and due to this I am going in loss in various manner boz I didn’t hve any kind of data with me..

Unfortunately the same situation is here in central Europe(it´s not caused only by india repair center ), authorized service for Sony cell phones is extremely bad, they are unable to help with anything, communication with technician is impossible - there is only totally useless hotline. When is cell phone in service for 2-3 weeks and they are unable to repair it, then repair center is claiming water damage on motherboard and they are rejecting warranty for customer which is not true - I had a very bad personal experience with this problem in the past - my new phone was faulty after 1,5months of use - but only buttons on phone stop working everything else was working OK and phone was in 100% condition as new, phone was 3 weeks in warranty service and after this time they just claim water damage - there wasn´t any track of water or moisture in phone - liquid stickers was all totally white and they still are .When I´ve got my faulty phone back from repair centre - I send this phone immediatelly for expertise - I had expert judgment on official document that cell phone is totally OK and fault WASN´T caused by customer damage and inside of phone is no water or moisture damage !!In my phone is faulty keyboard controller integrated in processor, in repair centre they just replace the keyboard/buttons EMI filter - 25ball BGA IO but it doesn´t help, procesor can´t be replaced so they need a new mainboard - they was waiting for 3 weeks but they don´t get a new mainboard so just sent the faulty phone with replaced BGA EMI filter back with rejected warranty and fictive water damage ... I have everything at home, phone, documents but no one is really willing to solve the situation - Yes I can start lawsuit but it´s very expensive and will take min. 3-4 years !!This wasn´t only my case, when I have this special experience with SONY quality products and service, I made a small research and I found lot of people with same experience !! WTF ?? I never heard about this experience with HTC or Samsung devices - so only SONY phones are damaged by water spontaneously ?IT´S JUST SHAME SONY .And this is not a "gossip" for SONY, I´ve got all my informations documented by the expert approved by our higher state authority - I was hoping that I´ve got a repair under warranty after this expertise but it was a mistake, company doesn´t care about their customers .

Similar Messages

Re: Complaint Against SONY MOBILES INDIA

I have bought Sony Xperia Z1 in Feb 2014 from Mobile World, Mumbai. It had the IMEI No.
But due to some problems the same has got replaced in warranty period in somewhere around end of July 2014 or start of August 2014. So I got a new set having IMEI NO.
I faced some more problems with my phone and I submitted my phone (to Nehal Techno Services, Ajmer) on 24th March 2015 and got the device back on 7th April 2015, The Job No. is B1W115031901379.
Then again I faced some more problems with my phone and I got my phone serviced by Best Techno services, Jaipur on 20th June 2015. The Job No. is W115062001922.
But now I was still facing some problems which were fixed in Job No. B1W115031901379 (The USB Cap is loose again and not being closed properly) and in Job No. W115062001922 (While talking on the phone the receiver is not getting my voice properly, there is some issue with microphone.)
As both those issue are covered in the 90 days service bill warranty of Job No. B1W115031901379 and Job No. W115062001922. So I submitted my phone as per the instructions of Xperia Customer Care executive. And got a new Job ID- W115062703704 on 27 June 2015.
But The Sony Service centre rejected the Job saying they will not fix it free of charge without the original Bill even though the claim of free repairs is against the Service Bill warranty (not the Phone Warranty).
I again talked to the Xperia Customer Care executive and he suggested to email this issue to you.
Even though when I replaced my Phone in warranty period, I gave a copy of the bill to the Sony Service centre(Nehal Techno Services, Ajmer), they said that they don’t have the copy. However they keep a scan copy of bill and upload it with the Job sheet to keep control of the same. But when I asked about this, they said they don’t have any copy of the bill.
I misplaced my original bill but as my phone is already out of warranty so that should not be any issue now.
And now that my Phone was replaced in warranty period so I got new Bill of the Phone as the New IMEI has been given to me with the replaced Phone. They have record of the same.
My concern is that I should be given free service for the Problems which they fix in previous service Jobs of which 90 days is not yet lapsed. But the service centre is denying and saying that without the Bill they will not provide free service. Even when(I am Quoting again) the claim of free repairs is against the Service Bill warranty (not the Phone Warranty).
Dear Sir, I have been using Sony Products for last 7 years. And I love Sony Products because of the quality and customer service. But this kind of behavior will just kill my aspirations to use sony products in near future. I got my phone repaired through Sony Service centre only so I can get service satisfaction but this incident is making me nervous of using sony service.
Dear Sir , Please look into this matter and please resolve this issue and please provide me free service for this product.
name- Anshul Somani

I am not sure if Sony staff reads this or not OR if this forum is country specific. Even if they do, its just a forum so each and every thread doesnt get response. Your issue needs to be raised with Sony India or may be there are consumer associations in India that can help you.

Complaint against sony xperia z1

Dear sir
I have sony xperia z1. I purchased it from jodhpur shobha as on 2.10.2013. I given this set to your jodhpur service centre as on 7.4.2014 with job no. W114040702233 For display problem. But I have not received till date my set. Kindly tell me when will I received my set .
Thanks.

Contact xperia care for more info:
http://www.sonymobile.com/global-en/support/contact-us/
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Complaint against nokia xl charging problem

i am registering complaint against nokia service and nokia mobile care because of the my nokia xl is not charging properly when charging the phone phone will charging slowly.when restarts the phone shows the actual bettery.
i am three time go to the nokia care first time gives the phone with software update and 2nd time open the phone and give me and say problems is solved but the problem is not solved and third time i give mobile in service center then it takes 10 days for repairing purpose.now there is not solved problem in my nokia xl.
so,i watn to register against nokia xl charging problems.please registering my complaint and give me replacement of phone.
if not provide replacement then i register complaint in consumer court against nokia.
first complaint jobsheet number:757504867/140806/027
second complaint jobsheet number:757504867/172810/03
phone imei number:
Moderator's Note: We have erased the IMEI numbers of your phone for privacy purposes. We have also removed the attached document as it contains the IMEI numbers as well.

Unfortunately complaints cannot be handled through this public forum. You need to contact nokia India directly if you have a complaint about the service you have received.
Nokia India:
Tel. +91 124 4833000
Fax +91 124 4833099

How to register a complaint against apple dealers?

I want to register a complaint against F1 solutions (Place - Kanpur), an authorized apple dealer who claimed my charger(both adapter and data cable) as fake and added that they won't cover it under warranty. The charger which they claimed to be fake was the same charger which i got during the purchase of my mobile.

Welcome to the Support Communities. This Apple doc has an email address at the end:
Channel Member Code of Conduct
And you can ask legal questions of Apple here:
http://www.apple.com/legal/contact/

Sony Mobile Communications Announces New Operational Structure and Reduction in Workforce

LONDON, UK – August 23, 2012 – Sony Mobile Communications AB (“Sony Mobile”) today announced that it is altering the global operational structure of its development sites in Tokyo, Japan, Lund, Sweden and Beijing, China. In October 2012, Sony Mobile will move its corporate headquarters and certain other functions from Lund, Sweden, to Tokyo, Japan. Sony Mobile has also redefined the roles and responsibilities of each major development site to leverage the strengths of each respective site. These measures aim to enhance operational and development capabilities of Sony Mobile such as time to market efficiency, streamline supply chain management and drive greater integration with the wider Sony group.
“Sony has identified the mobile business as one of its core businesses and the Xperia™ smartphone portfolio continues to gain momentum with customers and consumers worldwide,” said Kunimasa Suzuki, President and CEO of Sony Mobile. “We are accelerating the integration and convergence with the wider Sony group to continue enhancing our offerings, and a more focused and efficient operational structure will help to reduce Sony Mobile’s costs, enhance time to market efficiency and bring the business back to a place of strength.”
In relation to the operational structure changes, Sony Mobile plans to reduce its global headcount by approximately 15 percent (approximately 1000 personnel, including consultants) throughout the financial years of 2012 and 2013 (i.e. by the end of March 2014) as the company seeks to increase operational efficiency, reduce costs and drive profitable growth.
Today Sony Mobile filed a redundancy notification (“varsel”) with the Swedish authorities to notify them that the company expects around 650 employees across a number of functions at Sony Mobile in Lund to be affected by job closures. The remaining headcount reductions will be primarily consultants in Sweden. Lund will continue to be an important strategic site for Sony Mobile, with the main focus on software and application development.
Sony Mobile is a wholly-owned subsidiary of Sony Corporation, following Sony Corporation’s acquisition of Telefonaktiebolaget LM Ericsson’s 50% stake in Sony Ericsson Mobile Communications AB, completed on February 15, 2012.

Well ...
Motorola Mobility has announced that it'll be giving the boot to 20 percent of its workforce in the coming months. This is one of the few restructuring steps the company is taking, after it went under Google's ownership.
In addition to the 4,000 layoffs, the company is also planning on closing a third of its 94 facilities and focusing on its hubs in Sunnyvale, California, Chicago and Beijing and scale back its presence in Asia and India. There will be some reorganization at the high levels of the company as well, as 40 percent of Moto Mobility's vice presidents will be let go.

Complaint against store sales associate

A few days ago I went into an Att store to upgrade to phone. I was greeted by 3 sales associate of which one assisted me. I knew what I wanted so I just told him I was due for an upgrade and wanted a samsung galaxy 6 edge.
But before all that I specifically asked him if my current plan would change since I was grandfathered in with unlimited data which I did not want to lose. He said nothing would change as I am merely upgraded my phone not my plan. I told him if it would change I did not want to upgrade. He reassured me it would not change.
So he went to the back and a new phone for me. He then tells me that since I got a new phone, I had to purchase insurance for the phone and I had no choice in declining. He said I would not be charged for the first month but if I did not want the insurance plan, it was my responsibility to cancel it since there was nothing he could do.
Fast forward two days later when I checked my new bill and service contract online. So my unlimited data was removed and in it's place was some other plan With 3 gigs. I called customer support, which was the friendliest most helpful person. She was able to file a form to try to get my unlimited data back and explained to me about the "optional" insurance plan.
Apparently, the sales associate took it upon himself to lie and change my service contract and add an optional insurance without my consent.
I love Att and I am not speaking badly about your company but I would like to make a formal complaint against the sales representation. How would I do that? I don't want anyone fired but maybe Att can send a secret shopper and see how illegal their employees operate.

I have a similar complaint with a store associate in Indiana. I have been a customer for several years (AT&T Purchased Centennial and I became and AT&T customer (iPhone 3Gs if that helps date the plan) and I have always had 4 mobile phones on my lines. I recently spoke with a store associate about upgrading two of the devices and he proceeded to tell me how much better the new Mobile Share plan is. I have a single phone that is still under contract as I had to remove and add a line to upgrade the phone about a year ago and I told the associate that I was unwilling to sign up for a new plan because I didn't want to pay the $25/month additional access fee and that I would just go purchase two new phones outright from Apple. The store associate GUARANTEED to me that he would waive the additional ($25) monthly access fee if I signed up for at least the 10GB package and got two new devices. I did this and a week later checked online to see the plan updates on my account and did not see the discount so I called the store and spoke to the same associate who said "that won't show up until your next bill." Once my next bill came I had to call again because the discount was still not applied and the associate assured me that he would be speaking with his manager and the corporate office to file the paperwork to get this done but that I should call the customer retention line.Once I called these people they said that they would either revert me to my old plan (which would now be increased in price with two new iPhone 6+ devices) or that they would give me a $20 discount (before my company discount) which due to the structure ends up being only about a $15 discount which leaves me paying an additional $10/month for the next 15 months. I was also told by the "retention team" that they do not stand behind promises made by store employees. This is sad as long-term customer whose family and employees all use AT&T (for now). I get business discounts on Sprint and Verizon as well so I suppose I will start looking at their offers.

Sony Mobile Service Center Senayan City, Jakarta ID Poor Services

To Whom it May Concern:
I believe I am not the first one to post on this subject, but fact of the matter is that Sony Mobile in Indonesia needs to improve their aftersales and customer service protocols immediately.
Throughout my 18 years of using Sony/Sony Ericsson/Ericsson mobile phones I have always been on the "satisfactory" side in terms of product reliability, features, value, and even customer support. That is, until I experienced the ridiculous "run around" that is Sony Mobile Senayan City, Jakarta. My phone (a SK17i), was admitted into service on 20 November 2013. A week later I received a call from them notifying that the flex cable needs replacement (would be the 2nd replacement in one year time) and repair will be done in a matter of days. So I approved it.
A week later I tried giving them a call at +62-21-72781557 (someone actually picked it up) to ask about my phone's repair status. They put me on hold for about 5 minutes, after which they told me that the touch screen also needed replacement (again, the 2nd similar replacement within the year). I gave the approval, but left a remark that they should give proper advanced notification next time.
Anyways, to make long story short, from 01 December to this day (02 February 2014) and after numerous visits to the shop and phonecalls I am still uncertain of what's happening with my phone. Is it still in service? Waiting for parts? Parts unavailable? Unrepairable? Is it lost somewhere between Senayan City and Sony Mobile Authorized Service Center? Why would Sony Mobile let their customers (a loyal one, in this case) go into such trouble? Why isn't anyone being proactive about this? How much longer should I wait? Is my phone so obsolete or outdated that it deserves no priority? Bear in mind that I had given generous amount of time and patience, but frankly speaking 74 days is quite a stretch (my previous experience with them took no more than 14 days, mind you). Even airplane engines get repaired in less than 60 days. It's a simple matter of quality control, which evidently in this case does not exist.
It's obvious that after receiving so many complaints and feedbacks Sony Mobile Indonesia still have not done any improvement. You can look up for yourselves by searching this support forum and enter keyword "Jakarta" and several posts on Sony Mobile Senayan City should come up. Or Google "Sony Mobile Senayan City" and you will find some useful info there also.
As you can see, these remarks are valid and have reached the point where concerns have been brought into a petition with over 2,000 supporters (that accounts for what percentage of your total users here in Indonesia?). Please don't let me lose faith in your brand, and more importantly don't let something like this compromise Sony's excellent brand standing and recognition in the country.
For your strong acknowledgement and action, I thank you beforehand.
P.S.: I think it would be good to have a separate section in the forum specifically for Customer Services.

Halo, gan. Please find a thread that I started in "Other Discussions General" about a petition I made regarding Sony Mobile Indonesia on its bad service quality.
Kita komplain bareng2 gan, jadi gak sendiri2 gini.
Thank you
Giovan Pangku,
Petition starter
Indonesia

Disgusted with Sony Mobile phone support

Hi. I was thinking of getting either the Xperia M2 Aqua or the Z3 Compact. My main concerns are:
1. Asking for the Android version
The lady on the other end of the line albeit being polite says its "4.4" and that is what her "system is telling" her. This is itself is very inaccurate as there are other Kitkat versions of phones such as 4.4.1 / .2 / .3 / .4? Being on a Customer Support Line and working for Sony Mobile she should be more aware of the different versions and she should have asked a 2nd-line tech support person which she failed to do so.
2. Known camera issue with the Z3 Compact
Issues such as the overall screen & photo quality being more of the "cooler" side (with pictures seemingly less natural, less sharp, less contrast), slow camera speeds, an "overwhelming" LED flash during night shots are all well documented on very well-known websites such as GSMArena. There seem to be a not-so polished, confusing, & low-quality camera software and an update is needed. The lady kept saying that in her own experiencre she did not encounter these issues. She refused to recognise the issues i have mentioned based on what i have read & seen from this very well-known tech websites as it was pretty much useless to base my opinions on phones in stores as the phones will either be on demo mode, are turned off, software is not updated, camera is covered by the phone holder, phone not connected to a wifi or there are no media files to try out. 5 out 5 times i went to O2, Vodafone, Three and Carphone warehouse stores this has been the case.
I have told the lady to at least make a note of my opinions, comments, complaints & suggestions and to forward it to the relevant people in Sony Mobile which she says she will be doing.
3. Lollipop timeline
The phones i have mentioned have been out for months now. Lollipop has been out since November. Google themselves said that 1. they have made a way to make sure the Lollipop SDK or API gets to the OEMs (such as Sony) in order for updates to hapen in an early manner and 2. Google stated that they would like to see updates to the latest Android version would not exceed 6 months which in my opinion is very late. The time a new Android version comes out there should be a "limit"of 3-4 months to update current-gen, flasgship phones and 6 months for the mid-range ones. So with those facts in front of us...why still no Lollipop timeline update?
The bottom line is your profits are slowing down and Sony is cutting on jobs. For people to like Sony phones again you must take in these opinions, comments, complaints & suggestions from us users, incorporate them on current & future software and hardware products coupled with timely and early and "as often" software updates then this would be a better world. I have had Android phones for the past 4 years and although not having a computer degree i think i know pretty much how phones work, etc.
Dear Sony...IMPROVE your customer service over phone (include a chat service please), LISTEN to end-user complaints & suggestions, UPDATE in a realistic/timely/early manner and BE UP TO DATE to market and consumer trends.
SORT YOURSELEVES OUT!

I have noticed two known bugs & issues in my Xperia Z2:
1. Alam Clock
This alam clock bug appeared in my Z1 weeks ago and my current Moto G (4G) phone. When my phone is on Silent mode I set the alam clock to ring even on silent. When the alarm goes off in the morning its either i don't see a slider to cancel the alarm or it rings but i have to go to the alam clock settings and go to delete alams and the alarm stops which is 2-3 steps more than the slider. I had to resort to a 3rd-party alarm clock which helps but prefer the 1st-party one. Can anyone explain this?
2. Charging
This issue again is not confined to the Z2 but also to my Moto G and my Nexus 5 which i had weeks ago. Charging the phone, regardsless of how many percent left is on the battery, it causes the screen to go "haywire". What i mean is the screen is almost unusable to the point that multiple tasks are being done at the same time i.e. opening Messages, pulling down the Notification panel, going to Album, etc. I have seen videos on Youtube and i'm not sure if Sony is aware of this. Any advice?
3. Performance
I cannot fault the performance of the Z2. But i'm not the type who do benchmarking tests, etc. I still find sometimes some lag and is a tad slower than my Nexus 5 which has a slightly the same specs. I have speeded up the animations speed under Developer Options but i don't know what else to do.
I also do not believe that by resetting the phone these so-called bugs will go away as this seem to be a "default" advice whenever you ring customer support. I have reset the phone twice and they are still there.
Please advice & help. Thanks.

Sony Mobile Indonesia: Bad Service Quality

Greetings to you all.
My name is Giovan Pangku from Indonesia, an owner of Sony Ericsson Xperia ray ST18i.
I am also a member of a facebook group, "Xperia Community", a group where we share everything about Xperia devices.
On this thread, I'm going to explain about a petition that I made on 10 June 2013, for Xperia users in Indonesia, regarding the bad repair service quality. I'll just make this thread short and simple.
The petition was made because I read comments from members, complaining about the long time that Sony Mobile Indonesia takes to repair their devices (starting from 2 weeks, until more than 4 months), or devices that got broken again after a repair (or in several cases, more than once). Their reason was the delay in importation of spare parts.
The Manager of Customer Service of Sony Mobile Indonesia, Mr. Roi Permadi, contacted me several times by email, explaining things regarding the delay. I could understand at first.
But it's already February 2014 now without much significant improvement. I also already contacted someone from Sony Mobile Sweden, assuming that Sweden is the headquarter for Sony Mobile (I know Sony is from Japan), and that someone contacted Mr. Roi Permadi to contact me again, and it was no use. So I wonder if Sony Mobile International can help us address this issue? Does Sony Mobile Indonesia always run out of spareparts? How can we, as customers, wait for months just for phone repair? Does this mean that Sony Mobile is not ready to serve its customers in Indonesia?
More about the petition is here:
https://www.change.org/en-AU/petitions/sony-mobile-indonesia-must-change-their-disappointing-repair-...
Currently, more than 2200 Xperia users in Indonesia have signed it.
So please, Sony, don't let us be disappointed in Indonesia.
Regards,
Giovan Pangku
Petition starter
Indonesia

i have same problem

Urgent complaint against the company for the game (Call of War 2)

HI Apple Customer
I want to lodge a complaint against the company for the game Call of War 2 where they were paid large sums of money to buy gold from within the game , and the problem is that the game does not work properly in this talk to my complaint on behalf of a lot of people affected by this game
The beginning of my problem with them is that I paid $ 10 dollars to buy gold from within the game and did not I receive gold and filed a complaint and you 've Pthoila link to the company and the amount demanded , but did not recover to now
Second, you then ship went at least $ 200 in order to increase my points within the game , but what happened unlooked
Where she lost a lot of points in the game through suspension compulsory in the game during the winning entry for the battle where the message appears ( There was an error in the game and is being re- loaded (
Causing heavy losses to me where I went in the amounts paid by the wind
I am not the only one suffering from this problem , but all the players in the game and what they are Arabs and our own website in English , they do not know how to make a complaint to you
Of the problems that I face when I entered I battle to download and try to destroy the enemy soldiers and earn points .. got an error message appears and the game is being re- uploaded because of this and lost a lot of points
In contrast, the enemy attacked by Ali and win and take the points, losing my points from both sides , not only one side
To prove that you have attached pictures
In addition to this when my complaint is they do not respond quickly , and that was answered say that Gary solve the problem for them and what has not been nearly two weeks to solve the problem
The tickets are closing the complaint without my consent and my advice so
Lost in the game nearly 100 points and lost a lot of mattresses because of their problems and in spite of my claim Ptaubi but they do not care about it any attention , where only care about attracting players to buy gold through without paying attention to the daily announcements technical support and solving problems of the game
Picture number one shows the attack, which I've done and lost it , and the reason is that the game is stopped and failed landing soldiers what caused the loss of points
The second picture shows the defense so that also lost a lot of points
I can not attack while the other players came to heavy losses and lost
I hope compensatory and accounting problems that the company did not end
And to you my thanks and appreciation

Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to your issue with this game, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Sony mobile warranty support feedback

I need to share with you that recently my phone went back from warranty repair.
And I need to say I can see a huge upgrade in terms of the service and customer support.
Everything went well and the most important - very fast!
As I remember from the past it was about a month or even 2 before my phone went back in the past (first Z model).
Now it was like 1 week + everything was fixed!
Incredible upgrade.
Thank you Sony service center Poland in Wroclaw.
I can see Sony is doing much better in terms of software (except timing here, but quality is better) and service support.
Even first Z is receiving Android 5. Z series is receiving overall a good treatment, well deserved.
For sure I will stick with this brand because of it, can't wait for new curved camera
Once again, thanks a lot Sony mobile.

Glad to hear it, I wish you luck for the future
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Is this forum related to the Sony Mobile company?

Hello all,
I would like to know if the team answering the questions here is related to thr company Sony Mobile?
I have spent nearly 8 months with 1 phone of my small company's 8 devices (all Sony Xperia phones or tablets)
I have written several emails to Sony and I am not willing to give up so Sony will get away with its horrible support.
Is there a way to contact / be contacted from a senior escalation specialist or do I have to continue sending emails and letters to Sony support via the "contact us" form without getting an answer?
Or perhaps other consumer forums would be a place to share the great experience of Sonyy support?
I'd love to get an answer from somebody from this site, if possible.
Thanx a lot
Michael

Hi !
I'm sorry to hear that you have such an experience with our customer support.
We are several official Sony members here on the support forum that represents the company.
Please let me or any of my colleagues know if there something we can do for you.
http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967#U634967

How to Lodge a Formal Complaint against an Authorized Reseller

Hi All,
I just had a bad experience with an authorized reseller in Macau (details on the incidents will be added at a later, since I will be going back to the store today to try ratify the situation again), and would really want to make a formal complaint against its service (not the product). Is there anyway that I may formally contact Apple to express my frustration, since I could not find any link in the Apple website that direct me towards something close to a "complaint departments".
Thanks in advance

If you still feel that you need to contact Apple after your visit to the store, I would send a letter to Apple corporate headquarters (address in upper right corner):
http://www.apple.com/contact/
And, you might want to address the letter to the person listed here:
http://en.wikipedia.org/wiki/RonJohnson%28Apple%29

I wants to know if i purchase sony mobile through online i will get the service from sony service ce

i wants to know if i purchase sony mobile through online i will get the service from sony service centre or not???

HI arshak,
Greetings! At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/ Thanks for your message today!

Complaint Against SONY MOBILES INDIA

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