Sporadic Orders with Inappropriate Status

Hi Experts,
    I am facing a weird issue. On rare occasions I find Service Orders that get stuck in an incorrect user status whereby they are 'Open' and cannot be changed (released or completed). If you enter the edit mode and try to change the user status, you can see that there is no option other than OPEN. Normally at an OPEN status, we  have the additional drop-down selections of "Dispatch", "Release", and "Wait - Parts Arrival". The individual items of the order are in released or completed state.
    The status profile has been correctly defined in config, so this is not the issue. I searched for other similar messages on this forum and found that user status of orders can be changed using function modules CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_EXTERN_OW. However I am unable to determine why this happens to few orders while they work fine for the rest. Any help/tips to resolve this will be highly appreciated.
Thank you,
Nanda

Hi Experts,
    I am facing a weird issue. On rare occasions I find Service Orders that get stuck in an incorrect user status whereby they are 'Open' and cannot be changed (released or completed). If you enter the edit mode and try to change the user status, you can see that there is no option other than OPEN. Normally at an OPEN status, we  have the additional drop-down selections of "Dispatch", "Release", and "Wait - Parts Arrival". The individual items of the order are in released or completed state.
    The status profile has been correctly defined in config, so this is not the issue. I searched for other similar messages on this forum and found that user status of orders can be changed using function modules CRM_STATUS_CHANGE_EXTERN and CRM_STATUS_CHANGE_EXTERN_OW. However I am unable to determine why this happens to few orders while they work fine for the rest. Any help/tips to resolve this will be highly appreciated.
Thank you,
Nanda

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