Status of my repair

Hi all.
I sent my iPhone 5 to apple to get the battery replaced on the battery replacement program. I sent it back with the couriers 6 days ago yet the status of my repair just says empty box shipped. Why is my status not updated by now? Does anyone know what the different stages of repair are and how long it should take to get it repaired?
Thanks

Hi Richard
I have searched and goggled for the Toshiba service status and found a new link:
Try this one:
http://weblord.toshiba-tro.de/weblordtracking/
This should works!
PS:
Check also this thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=24275

Similar Messages

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. Is there any way to follow up on where the nano could be? I sent it via FedEx.

I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?

I sent it via FedEx.
Call FedEx. They will be able to track their own packages. They will let you know if your iPod Nano was delivered and to who!

I sent my iphone in for repair and the status was canceled repair request.

I sent my iphone 3GS in for repair and when I checked on the status of the repair, it said repair request canceled. Does this mean it has been fixed and on its way back or they are sending a new one back? I am confused.

Ah ,so you are in Europe ( helps to tell upfront as this is a WW forum )
They will not repair your iPhone they will check it and assuming no user induced damage will send back a replacement refurbished unit to you ( reason for no accessories )
There must be a contact number where you arranged the return
It is possibly going to Eire where Apple seems to ship most EU shipments from

Status Codes for repairing T500

I use the Electronic Service Call yesterday and a guy called me and asked some questions about the symptoms . He gave me a IBM problem number and told me I can get a box within 2 business days. I check the The Electronic Service Call application (ESC+) website, the status are still AI which indicated that a customer has added additional information on a previously placed request. Nothing else, I checked on website http://www-03.ibm.com/support/ezserv/home.jsp for the repair status. It shows to me The service call was not found after I fill in all the information. Is there anything wrong with my repairing status? Thanks for any comment.

Amey
Check tables TJ02T and TJ30T....
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Amol Lohade

What is the status of Facetime repair?

I have not been able to use Facetime for almost a week. What is the status?

You can check the status of Apple Services here http://www.apple.com/support/systemstatus/

How to track repair status.

I sent in my newly purchased S230U for repair to a depot (flextronics?) located in Newmarket, Toronto, Canada. I was given the "case number" of A0XXFVH. Now, how do I track the status of the repair? EasyServ website does not recognize the case number. Can anyone help please!

Hi, trhbme1
I believe I can help you with this. Can you send me a private message containing your serial number and any other relevant information? With this, I can look up your machine and tell you the progress of the system thus far.
Thanks in advance,
Adam
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What is the best way to get an update/status on my MBP repair?

Apple store in Nashville had to send one of my machines to their repair depot in Tennessee due to the lid failing to open/close/latch properly. Any suggestions on the best way to get an update on the status of the repair (besides parking on hold with the store)? I was told it would take 4-5 business days and we are past that by two days now...
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Trent

http://www.apple.com/support/repairstatus doesn't show QuickDrops (reference numbers start with the letter 'Q') - the store had to use this because Apple's back office systems were "down' when I dropped the machine off. Thanks for the input....

I sent my phone off to be repaired.. The status says 'Product replacement pending' what does that mean??

I sent my iphone 4s off to be repaired and I checked the status of the Repair and it says 'Product replacement pending' what does that mean please?
Where can I find the number to call and see when I will get my phone back?
Thanks

MeeshieBaby wrote:
it says 'Product replacement pending' what does that mean please?
Apple does not fix iPhones, they replace them if covered by warranty. That means you'll be getting a refurbished unit.

Repair Depot Repair Status

I just sent my phone in and they receieved it Friday 10/18/2013. On my repair status page it says "new", what does that mean. Can anyone elaborate on what exactly that means?

probably means that it has just been received. please be patient and wait a few weeks then check the status of your repair again.

Trying to get a computer repaired, getting the run around - a plea for help

First, some backstory:
I ordered a refurbished ThinkPad T440s from the Outlet on July 21 after two weeks of fighting with the bots and snipers. It was a nice machine: it had an i7 4600 processor and a FHD IPS display. The outlet shipped my computer quickly and I was happy to receive it. I opened it up and... it was the wrong computer altogether.
I contacted a CS representative and she told me that the only option was to send the unit back for a refund and try again. Apparently there is no inventory system in place to tell me if the computer I originally ordered was even available, or if it had been sent to a different customer. Begrudgingly, I sent the original laptop back and received my refund.
I decided to try again, and successfully managed to snag another machine with similar specs on July 29 after camping out on the Outlet site. I was overjoyed, but this order has turned out to be a nightmare.
After the status of my order sat on "Released to Manufacturing" for two weeks, I contacted bgriffin2 on these same forums. After giving him my order information, my laptop shipped on the same day, August 12. I was delighted.
When the computer arrived, I opened it up and I was pleased to see that it was the correct machine. However, the laptop had severe scratching all over the rear LCD cover, as if someone had taken their car keys and dug grooves in the lid. The edges of the computer were severely worn, and on one corner it looked like the pc had experienced a pretty nasty fall. To make a long story short, the laptop did not look reconditioned at all. It also had not been function tested, as there were numerous problems with the machine besides the cosmetics. The fingerprint reader did not work and was not even recognized by the BIOS, the speakers made loud popping noises intermittently, and the external battery was not even recognized by the machine. I still do not know if this was a battery issue, or if there is something wrong with the motherboard of the machine.
I used to work at a facility that refurbished handsets for Verizon Wireless. I will tell you up front that this sort of shoddy reworking and QC testing would never fly there. This unit should have never left the facility as a scratch & dent, much less as a refurbished and remanufactured unit.
Do you think that's the end of my sob story? Oh no, we're just getting started. Bgriffin2 acknowledged that this was unacceptable and he suggested I send it in for warranty service to have these issues resolved. I spoke to a very nice woman at the Atlanta service center and she was very helpful in getting me a prepaid carton to send the laptop to Memphis for repair. I sent the laptop off and it was deliviered to Lenovo on the 19th of August. Since then, the status of my repair on the EasyServ website has looked like this:
http://i.imgur.com/t3Qs03e.png
Each and every time I see "Hold for customer information," I place a phone call to the tech support line and ask what they need from me. The first two times I was redirected to the actual people doing the repair, as the representatives that answer the phone couldn't seem to discern what is going on with the repair. Both times, I was told that they didn't need anything from me, that there was a glitch in the system and the hold was accidentally placed. I was told that the hold was removed and that they would begin repairing my laptop immediately. I was content with that answer until I received a phone call last Thursday from someone from billing. This gentleman said that Lenovo wanted $300 to fix the scratched rear LCD cover as it was not covered by warranty. I was stunned. These people had my laptop for two weeks before tellling me that they wanted money from me. I was appalled and told him that there was no way that I was going to pay for it. I had to tell him twice that the unit was not a scratch and dent model, it was a refurbished model. The scratching on the lid is not minor, and the machine does not work as it is supposed to. He said that he would see if he could get the price reduced for me; I said absolutely not. He said that he would see if they would fix it for free out of the goodness of their hearts, and I said fine, do what you can. He promised to call me back and tell me about his findings; I have not heard from him again.
Upset by the previous phone call, I immediately called the tech support number again. A representative named Arva tells me that she sees that I am to receive a new laptop. Confused, I tell her that I had one sent in for repairs. She puts me on hold for a little while and comes back saying that the computer was damaged beyond Lenovo's acceptable specifications and that they were going to send me a newly refurbished laptop with the same specifications, and that I should expect a phone call within the next 24-48 business hours. Of course, that was on Thursday. I did not receive a call on Friday, and it was Labor Day weekend, so no calls then. I also did not receive a phone call yesterday, but I noticed a new "Hold for customer information" popped up.
I called again today to find out what they needed from me. This time the tech support representative tells me that the battery won't hold a charge, and that's the reason for the hold. Now tell me, why on earth would they not have another battery laying around to test with? She tells me that there is no ETA, but I requested a phone call from someone who knows what's going on, and also an escalation of some type. Notice that she did not mention a newly refurbished laptop as Arva had promised. These people can't even keep their story straight.
I am crying out for help here. I am a grad student in CS and I absolutely NEED a computer. I have a desktop at school, but it is not portable and I need a laptop. Please, can someone get something done about this?
My case number is A07YFM9.

Hi massmercury,
I want to apologize for your experience here with the service center. I am moving forward to have your case escalated for further review. Please see my private message. I will be your point of contact until our Customer Advocate team reaches out to you.
Best regards,
Bgriffin2
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Status error in workflow while changing personnel admin in pa30

HI,
I have created a leave request in PA30, so that a workflow has to trigger, for personnel admin i am using custom rule for agent selection. I am following error in inbox instead of work item.
Workflow 1712 set to status ERROR
Please repair the suspended workflow
Context Information:
ID: 1712
Work Item Text: hd
User: WF-BATCH
Language: E
SAP System: SCD
Client: 200
Press 'Execute' to display the workflow that has errors.

hi,
Thanks for the reply.
I am getting error messages as follows;
1. error when starting workitem 000000001791
2. error when processing node 0000000018
3. error when creating a component of type step
4. error when creatind a work item
5. agent determination for step 0000000018 failed
6. Error in the evaluation of expression '&EMPLOYEET<???>.ADMINISTRATOR.ADMINISTRATORGROUP&' for item
7. Error when determining attribute 'ADMINISTRATOR' of object instance '[BO.EMPLOYEET.]'
8. Error in the evaluation of expression '&EMPLOYEET<???>.ADMINISTRATOR.ADMINISTRATOR&' for item '10
9. Error when determining attribute 'ADMINISTRATOR' of object instance '[BO.EMPLOYEET.]'
10. Work item 000000001791: Object FLOWITEM method EXECUTE cannot be executed
The exceptions are,
process_node, create, create_wim_handle, create_via_wfm, execute, cl_swf_bnd_binding->execute, get_value_ref, eval_bor_atrrib_access-code.
I have used the method approveinteractive in task in custom workflow and also custom rule for agent selection. I did binding between the mentioned employeet.admingrp ,,, to the variables declared in rule container.

Equipment to be sent to contractor for repairs

PM Gurus;
In a scenario, I want to send equipment for repairs to contractor and also track the maintenance cost on 'maintenance order'.
I am following the steps;
1) For every equipment, one non valuated material is created in MM
2) Maintenance order is created with the Equipment as reference object (so as to get desired reports)
3) Material is tracked from MM reports, gives me the status of the repair
4) When maintenance order is released, equipment inactive flag is set manually, so that it gives me warning/ error if I am creating order/ notification
5) Once the equipment is back, equipment is set with active flag
The above procedure is ok with my client as they don't have much of the equipments going out for repairs. But I think there should be some better way to map this in SAP.
I am thinking of creating a single material in MM for all equipments & track them by material number + serial number, I am also aware that once the serial number is activated, can not be deactivated. But why there is so much of scare to use serial number management? Will this method be helpful?
Can you pls. let me know how do I do it? Pls. let me know step by step.
Thanks & Regards
Hemant

This is actually a good mapping u did. Especially given the fact that the number of equipments going out is not much. In the pre SAP era all that used to happen was a returnable gate pass and an entry in the materials clerk's register.
But now with large volumes u can ensure that an appropriate movement type is created for vendor servicing. So in essence if ur outgoing equipments' numbers grow u can think about material code and the serial nos. Till then u can continue with the equipment code deactivation or even a user status instead of deactivation.

ON HOLD STATUS

Does anyone know what the "on hold" status means when i check the status of my repair.

Hi brockelliott80,
I am happy to help you with this. There are several possibilities, but to know the exact reason that applies to you, please contact phone support and they can pull up the status of your repair.
You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions
click here
Regards,
Malygris1
I work on behalf of HP
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Are long iphone 5 repair times in Europe to be expected in general?

UPS picked up my working but physically damaged (on the back) iphone 5 on October 28 I expected to have it back in 5-7 days, as Apple advertises its repair cycles. But till now (November 5) the online status is still "Diagnosing product". I don't believe apple repair staff needs from October 30 (arrival of unit in the repair center) until November 5 to find out that it is working fine but needs a new back cover. To help them I also wrote that down when describing the problem.
Today I called customer support in Germany and I got someone on the phone who couldn't explain anything about status with this repair to me. The obvious advise was to wait further on (and hope the best).
Do you have similar experiences? To me that all is a bad surprise and at least I wanted you to know, in case you are considerng making use of apple for a similar repair.

Whoever you talked to was completely misinformed. The repair times are indeed as stated, at least based on everything I've read, and there are loaner phones available. Call Apple Support and ask again. If you get the same misinformation, ask to speak with a supervisor. Or, and probably better, make an appointment at an Apple Store where you can arrange the repair in person:
http://www.apple.com/es/retail/storelist/
Regards.

How do I cancel a pending Ipod repair request-

I cancelled over the phone but it has yet to show up when I look at the status of my repair request so I cannot re-request it until the first is gone (the first time had the wrong shipping address) I am at my wits end with apple- horrible service. PLEASE help.

Hi Nadine,
In order to cancel orders please contact Skype Customer Service
Important: Make sure you include order ID you wish to cancel. You can get order ID from your account: https://secure.skype.com/account/purchase/history/orders
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Status of my repair

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