Sub account e-mail problem.

Hi, I "came back" to BT infinity in December and all was working fine with my e-mails until now ?
One of my sub accounts has just stopped working and I am getting the error below.
I have checked and double checked the password and it is fine.
Any ideas greatfully received.
Kind regards......John
There was a problem logging onto your mail server. Your Password was rejected. Account: 'xxx', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

I have a similar problem. I have discovered that logging in to webmail in some strange way removes the problem with the email client POP access. I stress that this happens without changing anything else. Reading the last two entries in this thread suggests that bearhammer has had a similar experience without knowing it. In my case the problem returns every few days.
Please add to this thread if logging in to webmail temporarily fixes your problem also in order to build up a better case to get BT and Yahoo to provide an explanation and solution.

Similar Messages

How do you send an email from a sub account with mail app.

We have about four sub-accounts with .mac all tied in with our sign in name. Is it possible to compose an email from the other email addresses with the iphone.

you have to set it up with Mail on the home computer. I forget how many aliases you are allowed to have.
To set up an alias:
Choose Mail > Preferences, and then click Accounts.
Select your MobileMe email account and click Account Information.
Click Edit Email Aliases, and sign in to MobileMe to create email aliases.

Sub account e-mail: User name or password not reco...

The wife has just upgraded to an iPhone 5 and her e-mail has stopped working. I can access the sub-account from 'My BT' and have tried re-setting the password. I can create another sub-account and access that one fine from her phone but not the original sub-account. The error message I get is username or password not recognised. Any ideas?
I'm tempted to delete the sub-account and try the same account name from scratch but am worried in case I can't use that account name again. Would this happen?
Thanks in advance

Don't delete the email address from your BT account. If you do I don't think you can reuse it. Delete the email account from the Iphone and then try setting it up again by following this guide.
http://bt.custhelp.com/app/answers/detail/a_id/35905/~/how-do-i-connect-an-iphone-or-ipod-touch-to-m...
If that does not help then carry out a factory restore of your Homehub by pressing a pin into the recessed button on the rear then try setting up the phone as above again.

MobileMe Family Pack- Setting up old sub-account in Mail

This past spring we had a MobileMe Family Pack with one email account unassigned. Before MobileMe closed, i created an email address for my son, so that when he was ready to have one he would. Now i am trying to set that up for him, and am having quite a difficult time. I'm not sure if i'm setting it up wrong, or if it's even possible to do, since the account was never actually utilized before we migrated to iCloud.
I logged into his name on our iMac and tried to use System Preferences>iCloud to set it up. After asking for his name and DOB, it told me he was too young to have an iCloud account (or maybe it was an AppleID; he's 8 BTW). So, i opened Mail (which for some reason is hanging mecilessly at evey click, beachballs nonstop) and went through the setup assistant. I thought i set up an iCloud email account successfully, using the me.com email i had created back in MobileMe. I don't remember setting a password up at that time, but i put in the one i most likely would have used and it seemed to take it. But when i tried to send him a message from my Mail, it would not send because it rejected his address.
So, i went back into his Mail program and added an IMAP account using the same email address, using the incoming/outgoing server info from my account (p01-imap.mail.me.com & smtp.me.com:hisemailprefix). The incoming server for his iCloud IMAP account is not editable, BTW, and says mail.example.com in grey. Still no luck, both accounts cannot connect. When i try to check the iCloud account it says it can't connect to the iCloud server and asks for the password, and when i put in the one i used to set up the Mail account it doesn't accept it. this kind of makes sense since he doesn't seem to have a full-fledged iCloud account. When i try to check the IMAP account it says it's offline, and when i try to take it online it asks for password but won't connect. mail Connection Doctor says Mail is connecting to the internet.
Should i try to do this from my login and Mail, see if that works? Is there a way to reset the password i may have used when i originally assigned the MobileMe account? Does his Mail program constantly freezing mean something (all his other programs work fine)? Any advice is appreciated; thanks!
Rob
[email protected]

As you did not migrate his sub-account to iCloud when this was possible (it would have become a separate iCloud account) you cannot retrieve the contents of his account. However unmigrated MobileMe addresses (other than aliases) can be reactivated by signing into System Preferences>iCloud with them and enabling Mail in the checklist there. Until you do this the account is not an iCloud account.
As you have found there is an age limit. If you had given them an age greater than 12 you would have been able to set this up. As it is, it's not set up and no amount of setting it up manually in Mail or sending messages to it is going to work.
The iCloud Terms of Service say:
'The Service is available to individuals aged 13 years or older. If you are 13 or older but under the age of majority in your country of residence, you must review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it. Parents or guardians should also remind any minors that conversing with strangers on the Internet can be dangerous and take appropriate precautions to protect children, including monitoring their use of the Service.'
Given this, it would not be proper to advise you to apply again mis-stating his age, even if the fact that you've already told them he is 8 does not technically bar you from doing this.

Sub-account e-mail

sub-user cannot get into 3-mail. all is well until click on sign in and address changes to verizon.net sss/STID servlet and does nothing from that point. Have used "keep me logged on". Error page tells me site is null & void? What is STID and how can i get rid of it or use it to enter? . . . thanks!

Try using
http://webmail.verizon.com/
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

E-mail sub-accounts

I followed all procedures in the tutorial to set up an e-mail sub-account for e-mail through MY ACCOUNT. I then created a new identity in Outlook Express 6 for the sub-account, using the tutorial, step-by-step.
However, I cannot send e-mail from my new sub-account. I can receive e-mail however.
Here's the error message.
The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'my new sub-account e-mail address'. Subject 'test', Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78
Any idea what is going on?
Dennisv21
Solved!
Go to Solution.

Did you set up the outgoing server settings for the new account in Outlook.Just in case you missed these.
Check Box 'My Outgoing Server (SMTP) requires authentication
Select- Use Same Setting as my incoming mail server

Problems accessing sub accounts

I am using a Mac laptop with the apple mail client.
I receive emails without any problems using the Mac but cannot access the some sub accounts using Webmail.
I have changed passwords and received the email to the primary account confirming the change.
Unfortunately I still cannot access the sub accounts even with the confirmed password change.
Does anyone have any suggestions.
Neil

Hi morganmadplus8,
Are you still having issues when trying to access your sub-accounts? Is it only some of them or all of them?
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Mail - SMTP - Broken Sub-accounts.

Hello All,
I have an email account with an ISP that provides a main account and a number of sub-accounts that I use for family members. All accounts are receiving their email via Mail but only the main account is being allowed to send outbound mail via the SMTP server.
All accounts are expected to log on the the SMTP server authenticated with the username and password of the main account holder in BASE64 and the MAIL FROM field set to that of the main account holder. This have been working without fail for years using Mail until recently.
I have since used telnet, as below, to confirm the above.
HELO
AUTH LOGIN
<main account email address in BASE64>
<main account password in BASE64>
MAIL FROM:<main account email address>
RCPT TO:<[email protected]>
DATA
from:<[email protected]>
subject:Subject
date: 26 March 2008
to:<[email protected]>
Message.
QUIT
Can someone confirm that Mail has been changed in someway in a recent upgrade to cause the above.
Thanks in advance.
Message was edited by: Mathew Bosher

None that I'm aware of and even if possible, this does not fix the problem.
Has your wife's email only account created as a .Mac type account ever downloaded messages from the server?
If not, any error message provided?
To confirm, if the Mail.app is not set to save sent messages on the server for your wife's email only account, are sent messages available in the account's Sent mailbox under Sent in the mailboxes drawer?
If not, I would try deleting and re-creating the account first.

Sub account problems with outlook express

I have a slight problem in that I use outlook express as my email software and have no problems receiving my emails but I have a sub account for my partner and I cannot receive her emails so if anybody can help I would be very greatfull.
I have only had this problem since I set up outlook on my new laptop and can still receive her emails on my old desktop but as I do not use it very often it is a pain to fire it up just to receive her emails.

ihateipswich wrote:
I have a slight problem in that I use outlook express as my email software and have no problems receiving my emails but I have a sub account for my partner and I cannot receive her emails so if anybody can help I would be very greatfull.
I have only had this problem since I set up outlook on my new laptop and can still receive her emails on my old desktop but as I do not use it very often it is a pain to fire it up just to receive her emails.
Hi. Welcome to the forums.
Do you receive any error messages when trying to receive the emails ?
If I may be frank, the fact that you can receive the emails on the old machine, and not the new one indicates a settings problem in the new machine (though other things can interfere).
Make sure that you have spelt the email address correctly, it is surprisingly easy to get a character wrong. Also make sure that you have got the correct server address mail.btinternet.com, and that you have the correct port number 25 - and not using any SSL (that is usually a tick box).
Please don't post any personal details on a reply (e.g. remove email address from any error message posted).
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Creating new e-mail sub account

I have been trying to create a new e-mail sub-account. I follow the instructions and then this message >
Sub Account Creation
Congratulations, your secondary account
(****@btinternet.com) is now created!
This username can now be used to access
BT Yahoo! Internet services and is also your email address.
Additionally,
to protect your identity, this profile - - was automatically created. More
Info
That is it nothing else happens and when I try to log in the sub account does not exist. I tried the BT chat line and all they did was confirm the sub account did not exist. Any suggestions
Solved!
Go to Solution.

erin wrote:
Well looks like I have to give up as BT phone line help had no solution and neither did the web chat line, one chap did suggest to see if gmail would let you have the prefix for the e-mail, which it did.
Erin
Hi.
Can you pop back and edit the initial post in this thread to remove the email address ?
I've just created one, and the info says :-
"Congratulations, your sub-account ..."
which is slightly different wording to yours.
The "more info" item also shows as blank on my Firefox screen, though the source is pretty much all javascript, so could well be browser specific, or just bad coding.
However my sub account was fine (actually created 2).
Have you tried emailing the sub account to see if you get any bounce message ? It could be that the login problem is due to the issue that some people have to login to their accounts. It may start working after a few more days.
Have you tried more than once to add the same email address, and getting the "congratulations" message each time ?
http://www.andyweb.co.uk/shortcuts
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Bt email sub account problem

Hi
i have been trying to make my first email sub account but with no luck, I set up the account fine but when I try an sign in with it I get the invalid email message come up and can't sign in, I have checked in the manage sub account tab but it says I have no sub account made, I have tried making several more but am still having the same issue? Can someone please help with this I would really appreciate it

Keith_Beddoe wrote:
I had a similar problem yesterday when trying to create a sub account for one of my granddaughters.
Lots of similar messages which I eventually figured out. It was due to the e-mail address already in use on the system by something else, perhaps a lapsed or suspended one?
There is some strange "error" message which comes up when you try and create the sub account.
I did eventually find an e-mail address that was accepted.
Out of interest, I tried to create one that I knew existed already, and got the expected "in use" message.
My conclusion was that if you try to create an e-mail address which has been somehow blocked by Yahoo, then you get unpredictable error messages, and not the normal expected one.
That's what I concluded on the other thread I mentioned, though I felt it was a lapsed old primary rather than a suspended one - though I guess it's equally as likely. In the other thread there was no error message, just a congratulations for creating a new account
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Sub-account cannot send email from Apple Mail

I've tried setting up two sub-accounts to send/receive email but no matter what I try, these accounts error out on sending email. Looks like they aren't recognized by smtp server. Is there a different setting for sub-accounts?

I fixed my problem - I deleted my email account on my iPhone, then tried to setup a new account. I had a few problems setting it up. It wouldn't recognize the incoming or outgoing servers and I lost my email altogether for a few hours. Then I changed every setting possible and finally figured out that I had 2-3 "Other SMTP Servers" as well as my "Primary Server". Once I deleted the Other SMTP Servers, my email worked and i'm able to send emails now!
I also think changing the "Server Port" number helped solve my problem also, and making sure "Use SSL" was turned off.

TS3899 With Yahoo Mail, and anotare account (Inacap Mail), I can only receive mails but I can't send emails. I don't know if this is a problem of the iPad or it is a problem with yahoo mail, because using Gmail and the email of my job I don' have this pro

With Yahoo Mail, and anotare account (Inacap Mail), I can only receive mails but I can't send emails. I don't know if this is a problem of the iPad or it is a problem with yahoo mail, because using Gmail and the email of my job I don' have this problem.

Google them to confirm the settings that you need for the outgoing server, then check the setting you entered on the pad. Pay real close attention to the outgoing server name, and port. You may need to change in on the pad.

How to change an e-mail sub-account password?

Our e-mail has been hacked. I recently changed my password but don't know how to change my spouse's sub-account password.

Your email account passwords are administered with your email provider. You have to work with them to change the account password. Most providers have a link to reset passwords on their email help page.
This page tells you how to remove and replace stored passwords in Thunderbird after changing them with your provider.https://kb.wisc.edu/page.php?id=19006

Sub account e-mail problem.

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