Subject in service order

Hello Experts,
I did not getting the values for codes and catalogs in the web ui screen.
The categorization,code drop downs are there; but there are in the non-editable mode (without any values).And how can i do the editable.
Regards,
BIxamaiah.

Hi BIxamaiah,
Have you maintained Categorization Schema in Web UI.
In Web UI Click on to Master Data there you will have the options of Creating "Categorization Schema"
Follow the below steps
1-Create New Schema.
2- Create Category Hierarchy
3-Select Authorization Mode-" And Combination"
4-Mention the valid Date and Time ( V.Imp) else it takes the next day by default.
5- Assign this schema to Appilication Area ( eg. Complaint,Business Activity etc...in your case select Service Order)
6-Give Parameter as Subject Profile
7-Select your Subject Profile created for Service Order
Similarly you can create sub categories. While creating subcategories you will find your Code,Code Groups,catalogs flowing down as a result of Subject profile from the Main Category.Select as per your requirement.
Regards
Arup

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Service order config doubts (TA Type IUSO)

Dear experts.
Can any one share thier experience in configuring service orders in SAP CRM .
Here is what i did with my novice experience
STEP1 :
In the following node Maintain Parameters for Service Orders and Service Notifications i have maintained the order types and the planning plant
E.g Technical objecty type : Connection object
Order code : RN01
Planning plant: 8000
Step 2:
I have considered the TA type for ISU Service order IUSO...
I included the TA type in the Business transaction profile and selected service (Categorisation is enabled)
Then included the Bus Transaction type to the role via function profile
Also i subject profile and assigned it to the TA type IUSO....
The schema created is now in release mode too...
But still when i click the the service order work center i am not able to see any categories in my service order screen...
Doubt :
my question here is does ISU service roders are configured via catgeory modeller or in any other manner...pls advice me
Thanks
Raj

Only table Entry will be populated in Quality and Production for service order types which doesn't exist.
No Impact!

Catalogs, code groups and codes not available in service order in Web UI

Hi,
I have created and maintained a subject profile for the service orders that i am using for my business scenarios. The same is visible under the objects tab in transaction data of the service order business transaction in the SAP GUI.
However the same are not visible anywhere in the Web UI (they are not available in the list of available fields as well in BSP_WD_CMPWB for BT116H_SRVO).
Can some1 pls advice me with the steps so as to make the catalogs, code groups and codes in my service orders available in the Web UI screen as well.
Will really appreciate if detailed steps are provided since I am new to Web UI technology.
Warm regards,
DP

Deepak,
I'm 99% sure (although dont quote me as I dont have a developer key so I cant finish my testing) that you're missing the context Nodes - so although you have the assignment block yuo have no link between the code set and the service order header. You havent referenced them in your comments on this post in any case.
Try this:
Go into BSP_WD_CMPWB
In the Browser component Structure open folder Component > Views
Double-click BT116H_SRVO/DetailsOV and in the structure expand to BT116H_SRVO/DetailsOV > BT116H_SRVO/DetailsOV > View Controller > DetailsOV.do > Context
Right-click on folder Context Node and click Create
Follow through the wizard defining a Z context Node (e.g. ZBTSubject) and a Model Node of BOL Entity BTSubject
Define any Dependencies etc you may wish to have and so on (most of the wizard is optional)
Repeat the same for the BOL Entity BTSubjectSet
Now go back in and see if your values are populating. I'm not a developer (and never have been), so I cant guarantee this will work as I dont have a developer key to test this, but I am quite sure that this needs to be done for you to get your values populating.
Good luck, Merry Christmas and a Happy New Year (& please award points if useful!)
Andrew Griffin.

Enhancing Web request page in Service Order in web UI

Hi,
We are upgrading from CRM 4 to 7 and we would like to display web request page in / from service order page. As per standard web Ui The web request & service order displayed separately, I have enhaced the view but still I'm unable to see the web request (Component:webreq) in Service order ( BT116_SERVOH). Can please gude me step by step how to enhance this in CRM 7 web UI
Thanks & Regards,
CHANDRA

Hi Deepak,
I think you may not be able to get Subject Profile field in Service Order. We had a similar problem in case of Activity Transaction. I guess this may be a bug or maybe you may need to use Categorization Schema for the purpose. Need to do more research in this area.
Regards,
Deepak

One service order and multiple services ??????????

Hello All
I am working on CRM 5.0 service module
Can I create a service order with more than one service I mean one document but contains multiple services and assign each service to a person responsible? And how?
Thanks in advance
Regards
Jacopo Françoise

You can create one service order with multiple service products,
the document will have both header and item level in both u need to assign the partner processing (emp responsible including) if there r different line items with different emp responsible u can satisfy ur issue.
abt theheader and item level some information:
understand what is transaction type? and the structure of the Transaction type.
The Transaction type determines the characteristics and attributes( what is the document category ,which Organizational data profile is allowed, which status profile is allowed, which action profile is allowed, which date profile is allowed, which Subject profile is allowed,which text determination profile is allowed, which partner determination profile is allowed and the number ranges for that particular transaction) of a particular transaction.
For example it says whethere the corresponding transaction is used for Lead, Opportunity or Sales order.
When it comes to Structure of a Transaction
it contains Header level data, Item level data and Schedule line data.
So Header level data is controlled by Transaction type.
Next comes Item level data The Item level data is controlled by Item category.
The Item category determines the characteristics and attributes of a line Item.
for example( it says whether the item is relevant for pricing or not, whether the item is relevant for billing or not, whether the item is relevant for shipping or not etc.)
The Item category will be determined automatically by the system at the run time depending upon the following key factors
Sales doc typeItem categoryHigher level Item+Item Usage
Hope this will help you in understanding Header level data and Item level data of a transaction.
Reward me points if helpful.
Regards
Manohar

Schedule Service Orders autom. with workforce management

Hi all!
We are using CRM5.0 with Workforce Deployment to implement some schedule rules to service orders.
I have some questions that I'd like to have an answer:
1. HOW TO TRIGGER
Does anybody know whether it is possible to trigger an automatic scheduling of Service Orders with the Workforce Management rules? How can it be made using ABAP code (trigger by PPF actions)?
2. WORKLOAD DEPENDING ON SUBJECT CODE
The idea would be to add weights to the service order subject.
For example, if:
. Employee A has 2 tickets assigned to him related with "New products", which has weight 4 -> Workload 8
And:
. Employee B has one ticket assigned to him with subject code "New contract" with weight 10 -> Workload 10
Then if a new service order appears, it should be scheduled automatically to employee A.
Thank you!
Dora

Jothi,
Check whether RFC destinations are created for WFM in SM59. Since u want to synch employees from CRM to WFM,choose ALL BUSINESS PARTNERS(MESG) as the subscription object and select all business transactions as replication objects in publication.
Make sure, u create the logical system before u create site for WFM in SMOEAC.
Lemme know if u have any questions.
Thanks
Sudhan Shan

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Service order type creation

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
Could any one please tell me is it necessary to create a service notification before a service order.
Thanks and Regards

Hi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
But if u want to just check this concept then u can eaisly create a order without creating notification
Thank & Regards

Auto creation of service orders from service plans using action management

Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
The requirement is that the moment the deadline is reached the action should get executed and there should be no need to edit the contract since the processing is kept as immediate.
Please advice further.
Warm regards,
DP

Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP

Automatic Creation of Service Order

Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
Thanks

Hope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini.

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj

Creation of service order from campaign element

Hi,
We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?
Thanks in advance for your advice / suggestions.
Regards
Umesh
Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?
Thanks
Umesh

Service order creation using bapi with repair order number

Hi experts,
Pls suggest me a BAPI to create a service order for those repair orders where a PGR has been done(for return delivery type : LR).
The plant should be 0260 with storage location wh01 and item category ZRRE
Creation of a service order with repair order type SM03 is not allowed in iw31.
thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
But an error is being displayed saying that the REFURBISHMENT ORDERS CANNOT BE PROCESSED USING BAPI.
ERROR DURING PROCESSING OF BAPI METHODS.
This is while u pass the order type as either ZM03 or SM01or SM02 or SM03.
pls help me on that.
thanks and regards,
Vijayb.

How to get CRM service order data in R/3

Hi,
I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
Thanks
Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
Please refer to the below SAP help document for complete list of configuration activities for service order upload.
http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
Regards,
Paul Kondaveeti

Warranty tab not getting displayed in service order

DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMIT

Hi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat

Subject in service order

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