Subscription payment taken & receipted but phone n...

Can anyone tell me how to actually contact this secretive, evasive and ultimately customer contemptuous company!!
Payment taken straight away and receipted but my Skype phone number is still showing as 'deactivated' more than 2 months later!!!!!.......and it seems that after 35 mins, 27 or more page changes and 6 different sign ins I CAN'T ACTUALLY CONTACT ANYONE!!! so this Forum route is my attempt to get through. Please tell me the secret password xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No amount of (laughable) Help topics, page links or support titles goes anywhere close to answering this question so I NEED TO SPEAK TO SKYPE DIRECTLY to work this out.......can someone please tell me how to get through?
Have been with Skype many years and Support options were better than this xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
If you know the secret please tell me, want to get this worked out. Thanks

Hi,
Your account shows that initial payment was done on the 20th 22:50 GMT. This means your subscription minutes will be reset on the 20th 22:50 GMT
http://wwp.greenwichmeantime.com/
Recurring payment is taken 3 days in advance to avoid any payment delays, but you will not loose those days as subscription is still reset on the 20th.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Receipts are sent to your email address. It sometimes takes a couple of days to arrive, so if you just made an order, wait a couple of days and the receipt will probably show up. Otherwise the only option is the Purchase History as described in the support article from which you came, and there's no print mechanism so you would need to take a screen shot of the relevant page.
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Just purchased this, verified my email, payment taken etc., etc., but keep getting a message when trying to convert a doc saying an error occured when signing in. I have siged out and signed in again - no avail. Any help would be much appreciated. Than

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Hi there Katie,
I just checked your account, and see that it's active. Are you trying to sign in via Adobe Reader? If so, please choose Help > Check for Updates in Reader and make sure that it-s up-to-date. The most current version, 11.0.07, should alleviate that sign-in error.
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The new app is called Photos. It's icon was added to the Dock. Both, Photos and iPhoto, are located in your Applications folder.
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HELP With Subscriptions / Payments

Hi , It seems as you guys tried to charge my card yesterday , On yesterday there was no money in my acct , but there will be money deposited after midnight tonight, so the monthly fee will be able to go threw at that time will that be an issue ? and is there anyway that you can have your system ONLY charge my card on the 3rd of the month , as to not have that issue happen again ? also i was considering a 3 month premium subscription , how ould i be able to change that and how does that work with the 3 month subscription for the phone number that i currently have ? ( i am about 30 days into that PLEASE let me know so i know how /what is teh best route to take for your payment . Endora

Hi Endora,
I checked your account and Unlimited US&Canada subscription payment went through now. It's extended till October.
Subscription recurring payments are taken 3 days before in order to avoid any last minute payment delays.
If you are interested in Skype Premium and Unlimited US&Canada bundle then purchasing it won't affect your Online Number.
Online Number is a separate product and not linked to your subscription.
If you want you can cancel next recurring payment for your Unlimited US&Canada subscription. It will still run till October 3, 2011
Then you can maybe wait for couple of days and purchase Skype Premium on the 6-7th and even when recurring payment is done 3 days before it should still work out for you if there will be money on your account by 3rd.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Taking too many subscription payments

My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit card. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.

Hi Beverley I am getting nowhere! I am close to cancelling all subscriptions!!
Below is transcript of online Chat. Can you please call me on the telephone number below to resolve this??
You are now chatting with Dhananjay.
Dhananjay: Hello! Welcome to Adobe Customer Service.
Neil: Hello
Dhananjay: Hi Neil
Neil: My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit cards. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.
Dhananjay: May I please have your email address registered with Adobe?
Neil: My own one is [removed], but we also have subscriptions on [removed IDs]
Dhananjay: Thank you for the confirming.
Dhananjay: I will be glad to check and help you with this issue.
Neil: Thanks
Dhananjay: Thank you for waiting. One moment please.
Dhananjay: I checked to see you have Creative Cloud membership (one-year)
Neil: yes
Dhananjay: For [removed]
Dhananjay: Order Date: Jul. 15, 2013
Neil: yes that one is correct
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Neil: ok
Dhananjay: May i know why you want to cancel this order?
Neil: I do NOT want to cancel this order.
Neil: A payment of £38.11 was taken from credit card on 27 October with reference of DSSY012698981DT, please tell me what subscription that is for.
Dhananjay: Okay.
Dhananjay: Please stay online for 2 to 3 minutes while I check this information for you.
Neil: ok
Dhananjay: I'll be right with you.
Neil: thanks
Dhananjay: I checked and see your order is for ID [removed]
Dhananjay: Order number AD001185187UK
Dhananjay: Dated 26-Oct-2013
Neil: but a payment of £22.23 is being taken on 16th October for this subscription. Reference is DSSY013475821DT
Dhananjay: The above order you want to retain?
Dhananjay: AD001185187UK?
Neil: yes, but why is there a payment of £22.23 being taken on 16th October with reference DSSY013475821DT??
Dhananjay: I checked and see Re: Taking too many subscription payments is for DSSY013475821DT Order date 15-Jul-2013 Id [removed]
[removed] are both the same person so I only need one subscription. please cancel AD001185187UK.
Dhananjay: Please stay online, while I cancel the subscription for you.
Neil: ok
Dhananjay: Thank you for waiting. One moment please.
Neil: ok
Dhananjay: This is the one which is charged £38.11
Neil: correct
Dhananjay: As one year contract is expired and you have been moved to standard price.
Neil: ok
Dhananjay: I'll be right with you.
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Dhananjay: Please be informed a (Cancelation fee will apply if customer cancels 30 days +/- of their annual commitment date).
Dhananjay: cancelation fee is calculated as 50% amount of the remaining month’s charges (excluding the current month).
Neil: Cancel whichever subscription will cost the least to cancel, either AD001185187UK or AD001610869UK
Dhananjay: I will check.
Neil: is it cheaper to cancel AD001610869UK as its renewal is is July?
Dhananjay: As you have been paying £22.23
Dhananjay: For this order dont cancel that.
Dhananjay: As Account Activated: 15-Jul-2013
Dhananjay: You will have to pay the same amount for one year better cancel the other order.
Neil: As a cancellation fee only applies if customer cancels 30 days +/- of their annual commitment date, and £22.23 account renewal is July, there will be no cancellation fee for this one.
Dhananjay: Weren't you informed about the renewal?
Neil: No!
Dhananjay: As Account Activated: 15-Jul-2013 already 3 months are up Neil
Thanks
Neil
http://www.designworksdigital.co.uk/DW_Email_Signature/Logo.gif<http://www.designwork.co.uk/>
Neil Rapson / Director
40 Trafalgar Lane
Edinburgh EH6 4DJ
Adobe Authorised Print Service Provider / ISO9001:2008 Accredited Company
Designworks Design & Artworking Ltd is a limited company registered in Scotland / Registered no. SC192515.
Message was edited by: Beverley Gray

I purchased and in-app download and have a receipt but it is still not showing, so where is it?

I purchased an in-app download for Little generals and have a receipt, but it is still not showing up. Ive tried all the usual sign in then back out...shutting on and off but none of this works. The file just seems that it does not exist even though they have already charged my credit card. So, WHAT GIVES???
PS: And the people on the other end of the phone line seem to be completly clueless about their own products..

If you don't have the Firefox button, you're using the classic view. To restore the new view of Firefox (Changed in Version 4):
* View > Toolbars > Menubar [Uncheck]
In Firefox 6 you can use this to clear your history/other offline content:
Click on the Firefox button on top left part of your browser:
* History > Clear Recent History
There you can select what you want to clear.
If you want to see the menu bar you can press alt on your keyboard so you can see file/view/...
Also for activating it to always be there follow this (Classic view of Firefox):
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Don't forget to hit the 'Solved it' button if this solved your problem so the topic will be closed.

PAYMENT AND RECEIPT RECONCILIATION

Hi All,
For payments and receipts to have a RECONCILED status, is it required to match them with a bank statement line?
Is there any way to reconcile them without creating a bank statement in Cash Management? We used to manually clear the payments, upon generating the Transactions Available for Reconciliation Report, all cleared checks appear on the report.
I need answers asap.
Thanks in advance.
Audrey

Hi Audrey,
On Cash MAnagement, System Parameters window, you have the option to mark the Add Lines to Automatic Statements check box. Based on this, the system will add lines to automatically loaded bank statements. This way, Payments and Receipts can be reconciled, getting the status of Reconciled but Unnaccounted (payments) and Cleared (receipts).
Octavio

I'm tying to make a payment for photoshop but the fields on the payment form won't allow me to enter the correct card information. Im based in Japan but my card is registered to a UK address. the fields only allow for a Japanese style address and postco

I'm tying to make a payment for photoshop but the fields on the payment form won't allow me to enter the correct card information. Im based in Japan but my card is registered to a UK address. the fields only allow for a Japanese style address and postcode. What can i do to complete the payment and get photoshop!

As far as I know, your registered location and your credit card information must match... but,
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Refused Subscription Payment

I received the second email notification, that my subscription payment was refused the second time, probably due to, that the related credit card is no longer exist. For buying Skype Credit I use a new credit card but probably the subscription renewal still remembers to the old card. I tried to change this but I do not have (any more) the subscription listed on my account, probably because it has expired. Any suggestion, what to do?

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscription Payment refunds

Hi,
I subscribed for a months unlimited world subscription but decided after the first month that it was not for me and cancelled my subscription.
I have been billed again for this thru my credit card.
I am unable to get to the refund email screen, I cannot get past the instruction screen and therefore am unable to request a refund by email.
I can get to the request a refund screen but when I confirm we go into a loop,
I have listed the instructions below.
Click this link.
Sign in to your account (if you’re not signed in already).
Choose the help topic Payments and the related problem Refund requests.
At the bottom of the page, click Continue support request, and then click Send an email.
Enter your details in the fields provided. Under Further information, make sure you select the order that you’re requesting a refund for, and give your reasons for requesting it in the box provided.
Under Your problem, enter as much detail about your issue as possible, and then click Send support request. We will get back to you as soon as we can
I can never get to the send an email screen after clicking on Continue support request.
After clicking the payment problem option and then refund request I can click the Continue Support request at the page bottom.
this screen takes me to the Support network or Chat Support but no Send an Email link appears to be there
Any help would be appreciated

How do I get refund for subscription payment made without my knowledge.
How do I cancel auto recharge?

Does PayPal allow you to offer subscription payments?

Does PayPal allow you to offer subscription payments? I know
that you can
set *yourself* up to make subscription payments to another
party, but can
you have a "button" allowing site visitors to sign up to make
subscription
payments?
Thanks in advance for any help..
Patty Ayers | www.WebDevBiz.com
Free Articles on the Business of Web Development
Web Design Contract, Estimate Request Form, Estimate
Worksheet

You're welcome!
"P@tty Ayers" <[email protected]>
wrote in message
news:e37luu$68a$[email protected]..
> Thank you, Dan, yes.
>
>
> --
> Patty Ayers | www.WebDevBiz.com
> Free Articles on the Business of Web Development
> Web Design Contract, Estimate Request Form, Estimate
Worksheet
> --
>
> "Dan Galfano" <[email protected]>
wrote in message
> news:e37lkd$5sf$[email protected]..
>> Click on Merchant tools. In the right side of the
page, under Key
>> Features, see Subscriptions and Recurring Payments.
>>
>> Is that what you're looking for?
>>
>> Dan
>>
>>
>> "P@tty Ayers"
<[email protected]> wrote in message
>> news:e37lbm$5di$[email protected]..
>>> Any assistance finding this on the site? I've
been at it for about half
>>> an hour.
>>>
>>>
>>> --
>>> Patty Ayers | www.WebDevBiz.com
>>> Free Articles on the Business of Web Development
>>> Web Design Contract, Estimate Request Form,
Estimate Worksheet
>>> --
>>>
>>>
>>>
>>> "Dan Galfano"
<[email protected]> wrote in message
>>> news:e37l67$582$[email protected]..
>>>> Yes you can.
>>>>
>>>>
>>>> "P@tty Ayers"
<[email protected]> wrote in message
>>>> news:e37l4p$56e$[email protected]..
>>>>> Does PayPal allow you to offer
subscription payments? I know that you
>>>>> can set *yourself* up to make
subscription payments to another party,
>>>>> but can you have a "button" allowing
site visitors to sign up to make
>>>>> subscription payments?
>>>>>
>>>>> Thanks in advance for any help..
>>>>>
>>>>> --
>>>>> Patty Ayers | www.WebDevBiz.com
>>>>> Free Articles on the Business of Web
Development
>>>>> Web Design Contract, Estimate Request
Form, Estimate Worksheet
>>>>> --
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

My email server is down(yahoo.cn), cant use this email right now. I want to check my account and cancle monthly payment of photoshop, but i need to verify through my email. what should i do?

my email server is down(yahoo.cn), cant use this email right now. I want to check my account and cancle monthly payment of photoshop, but i need to verify through my email.

All account maintenance is done using your Adobe ID and signing in at Adobe
For anything else, you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

Hi drewacg,
I'm sorry that you ran into trouble with this. Are you the administrative contact on your Creative Cloud team subscription? The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
You have the option of upgrading to the Portfolio level, though. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
I hope that this helps! If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
-- liz

Subscription payment taken & receipted but phone n...

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