Support Assistant problem

I was recently obilged to reinstall my wife's Notebook, (QC737EA running Windows 7), following major slowdown and possible virus infection. Having just finished getting back to normal HP Support Assistant advised updating various items including an update to it's self. All of these where successful except Support Assistant which kep failing. Visited HP.com/go/hpsupportassistant and followed CNET link to download the V5.2.9.2 Rev 1 update (ours reads v5.2.9.2 only)! however CNET download advised only v5.1.10 was the resource avail. Can some one please advise of the current version and if neccessary where it can be sourced.
Thanking you and advance
Ken
graham

Hi
Please find the link given below might help you to fix your issue.
http://h18021.www1.hp.com/helpandsupport/hp-self-support.html
Using HP Support Assistant (Windows 7)
Troubleshooting HP Support Assistant (Windows 7)
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

Similar Messages

HP Support Assistant Problems

I keep opening up the Support Assistant to perform software updates, but am constantly met with a message which states that the application has encountered problems and needs to close. This is a recurring problem and is preventing me from using the Support Assistant.
Can anybody help?

Hi Yox:
Thank you for your query. I am here to help!
I understand that after successfully installing all the updates, you are still getting the message to restart to complete the updates. I would suggest you run the HP Support Assistant to help resolve issues and look for updates. click here. Have you tried a complete shutdown and not a restart, does it make any difference? I am also including a Microsoft document on Troubleshooting in Windows click here. If you are still having difficulties you can phone HP support as you will be in warranty. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. click here.
Sparkles1
I work on behalf of HP
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HP support assistant encountered a serious problem and need to close.

Hi, When i install windows 10 upgrade from windows 7 64bit on July 29, my HP support assistant works perfectly until few days it wont open and says "This application has encountered a serious problem and must close. Click OK to automatically restart this application." But it wont open. Do i need to uninstall and reinstall the problem or do i have to download HP support assistant for windows 10. Pls advice. HP pavilion DV7 quad core 1.6 ghz 64bit 8 gb ram 64bit model 4080us windows 10 upgrade 64bit from windows 7 64bit. thanks

oh yeah and when i go to uninstall it from add\remove programs when the wizard comes up and is running i get that same error and needs to close message, but i doenst effect the uninstall wizard(i dont think)........PLEASE HELP

Pavilion dv7 blue screening - HP support assistant cannot test BIOS or memory modules but BIOS can?

About a month ago my dv7 started doing something strange - during normal use (not gaming, just word processing, showing a powerpoint presentation, showing a video on youtube, etc.) the cooling fan speed would suddenly ramp up to jet-engine speed and shortly thereafter the computer would blue screen, crash dump, etc. (no, I did not write down any info from the blue screen message - I will do so next time). Having experienced a blue screen issue with a Dell laptop I thought the hard drive was going bad, because about the same time I was suddenly unable to run a backup of the hard drive. After several attempts, I was finally able to backup the hard drive, and then replaced it with a new drive, re-installed OS with my recovery flash drive, worked through all of the windows updates that were recommended, and thought everything would be good to go. Now I have no problems backing up hard drive, etc. Then on day 2, after only a few hours of use, the cooling fan speed suddenly ramped up again and the blue screen returned.
A friend who is a tech suggested running HP diagnostics on everything, so I rebooted, hit F2, and started by testing the hard drive; as expected, no problems there. I next tried to test the memory (8192 MB total in two modules), and the test failed. I also tried testing the BIOS, and that too failed. The HP diagnostics reported that it couldn't even read the BIOS. Hmmm, strange. So I re-booted, hit F10, and went into the BIOS (BIOS date 10/5/11, revision F.1B). I HAVE NOT IN ANY WAY MODIFIED THE BIOS - I'm good, but not that good. Via the BIOS test utility, I tested both memory modules independently and then together, and everything checked out fine. I also tried switching modules between slots and re-tested via the BIOS utility, and that too checked out. I then returned to the HP diagnostics utility and tried re-testing the memory (both modules together - failed, one module at a time - both failed, in both slots).
HP tech experts, can you give me any guidance? This has been a great machine for me, I have taken good care of it, and am hoping to get a few more years out of it (I'm a middle-school science teacher, can't afford another one at this point). If I can't find a fix, I may have to go back to using my antique overhead projector in my classroom...

Hi @h20roks ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7 and getting the BSOD and shutting down. I recommend to restore the BIOS defaults with this document selecting the reloading the BIOS default settings. Not rollback.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that could need updating.
Hope this helps you.
Thanks.
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

HP Support Assistant was running and downloaded an update for itself, which doesn't install properly. I am left with shortcuts that no longer work - HSPA.exe is missing.
I went direct to HP site, downloaded HSPA latest version, and tried to install.
I get toward the end of the instal...
Then get this error:
Then HSPA unintalls itself...
Then I get a final Windows error:
I have tried a System Restore, but it doesn't work (no restore point early enough).
Can you help me fix this problem?
(Unlike some other posts, I really LIKE HSPA and want to keep using it.)
I am using Win 7 Ultimate x64 on an Envy 1104-tx.
Please help!!

Unfortunately, it doesn't fix the problem because now it won't install via Control Panel:
I select the HPSA and ask to uninstall:
I get the message that it's preparing to remove...
Then it "crashes" with the same error as before:
Now what should I do? I would really like to get HPSA working again.
PLEASE HELP

Hp support assistant has stopped working windows 8

My HP Support Assistant has stopped working. I have read other comments on the forum concerning this problem and attempted to follow their advice. But I am still having the same problem. I uninstalled the HP support in the Control Panel uninstall programs. I restarted my computer then reinstalled the HP support. When installing it asked if I wanted to write over all of the files because HP files were still on my computer. Apparently it did not fully uninstall. I emptied my recycle bin and cleaned out my registry after I tried to uninstall the HP file again. Went back and reinstalled HP support again. This time I did not get the message that it was already installed and do I want to overwrite the files. I thought that the problem was solved but it is not. I cannot get the HP support to work at all. Please can anyone tell me what to do. I am not very savvy with computers and sure use some help.
My computer is an: HP Envy 20 TouchSmart 20d011 - using Windows 8.
I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

HP Support Assistant Has Ceased to Function

HP ENVY Phoenix h9-1420t CTO Desktop PC
Windows 8.1 Pro w/Media Center - 64 bit
For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon was gone.
I tried to run the program just out of curiousity. "HP Support Assistant has stopped working. A problem caused the program to stop working correctly ..." etc. This is reproduceable. The program will not start.
So, I tried to uninstall it from Control Panel. It appears to start to uninstall, but then I get an error message. "Error 1316 A network error occurred while attempting to read from the file C:\windows\Installer\HP Support Assistant.msi" When I click "OK" it rolls back. This is also reproduceable.
I have tried downloading the software again from HP: sp64126.exe I accept the license agreement and proceed. I get a message that files already exist and do I want to overwrite them all or not. INo matter what I choose, nothing happens. The installation window simply disappears and I am back to square one.
Windows is fully updated. I am using Norton Intertent Security 21 -- fully updated.
This question was solved.
View Solution.

I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
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(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
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Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

HP Pavilion g7 can't find or re-install HP Support Assistant & HP Solution Center

After a week or so ago, I discovered my printer could no longer scan. Made several (& I mean several) attempts at following the instructions to install the full driver for my HP Photosmart C7180 printer.
I then ordered the full drive CD for Window 7 (64) from HP and I am still having problems.
After going around and around trying to get it to work; uninstalling and re-installing everything listed in the Support & Downloads on the HP website. I discovered both my HP Support Assistant and my HP Solution Center are no longer on my computer. They won't re-install either following the instructions per HP Support & Download on HP's website.
I have no clue how to get things straightened out.
The most frustrating thing is there seems to be many other people with printer/scan problems even with other printers. Everything I have read so far as a solution to their problems is the same thing I have been trying to do.
Someone please enlighten me?
Hp Pavilion g7 1000 CTO
Window 7 Home Premium (64)
Hp Photosmart C7180

Hey Fasteddie0747,
I understand you are having an issue with the HP Support Assistant & HP Solution Center installing on your Hp Pavilion g7.
Here are some step you could check on your Computer,
Click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - Started
restart the computer and try installing again.
Please feel free to contact me if you have other questions
Thank you
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HP Support Assistant is no longer working

HP Support Assistant is no longer working
It appears just before and after upgrade to windows 8.1
If you try to uninstall (in order to reinstall) you get Error 1316.
I noticed many HP users have the same problem that after upgrade to Windows 8.1 HP Support Assistant is not working anymore
I expect from HP a new installer that solves the problem, otherwise the service of HP means nothing!

hi there, mine is doing the exact same thing. I hope they get this problem fixed, it hasn't worked for a long time now.

Taking the Labor out of Labor Day: HP Support Assistant

Did you know that temporary files should be removed from your computer and that the hard disk should be defragmented regularly? Just like any appliance that used on daily basis, computers need regular maintenance to perform well. In honor of Labor Day, we’re highlighting our HP Support Assistance tool to help you take some of the labor out of personal computer maintenance.
HP Support Assistant makes it easier than ever to own and use your personal computer. Part of HP Total Care services and support, this simple, free software application comes pre-installed on your Microsoft® Windows® 7 PC. If you have an old HP or Compaq computer running Windows® Vista, check first if HP Support Assistant is already installed on your computer. If not, consider upgrading to Windows 7 and then downloading HP Support Assistant.
HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance.
By allowing you to select and organize tasks, HP Support Assistant schedules your automated tune-up for a time that is convenient for you. With your permission, HP Support Assistant does the rest. You can also receive preventative updates from HP and install them automatically. Additionally, HP Support Assistant provides suggested actions and fixes to keep your PC in tip-top shape.
There is no training is required to us HP Support Assistant. For a quick start, take a look at the links on the HP Support Assistant home page under Save Time! and Stay up to date! They describe some commonly used features in HP Support Assistant.
HP Support Assistant also provides the support you need to save valuable time and quickly find product specifications and answers to common questions. With HP Support Assistant you can access online learning resources, access online learning resources, run automated diagnostics, and find your local HP support contact options.
So this Labor Day, sit back, relax, and let HP Support Assistant do the work for you!
HP Product Expert for the Officejet Pro X Series.
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No. It has nothing to do with warranty status. It will work even if the warranty has expired. The only thing that must be available is updates for your notebook.
Uninstall the current verfsion of HP Support Assistant that is on your notebook.
You can download the operating system appropriate version for your notebook at the following web document.
http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl...
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2015 Microsoft MVP - Windows Experience Consumer

Hp envoy m6 sound card, simmple pass application and support assistant is not working properly

i have hp envoy m61204tx.
after upudate using hp support assistant sound card is not working properly also when i run hp simple pass or hp support assistant only start window appears then it hides nothing happend next.
please guide me what is the problem and how to solve it.
any help will me much appriciated.
Thanks.

@alki,
I understand that sound has quit working after support assistant ran a few updates.
Press Windows Key + X and select device manager. The sound card should be listed in the sound section. What status is displayed for the sound card?
What is the status of the mute key on the notebook? Does it have an amber light?
What happens if you try to install this driver?
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HP Support Assistant Windows 7 Home Premium HP Pavillion dv6 3132tx

I downloaded the latest version of hp support assistant with all the security disabled ie trend micro windows firewall and windows defender and when i went to use the support assistant it shows no product name or number and it goes through a scan process ect ect and then it says it has never scanned anything.
This has occured previously but some how fixed itself in the last version i dont know what it did to itself to fix itself and hp seem to be as useful as **bleep** on a bull when it comes to help with a product after they have the money out of you

Hi,
Try this alternative method as follows.
Unless you still have the installer, download the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page - and save the installer to your Downloads folder.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
Next, if you don't have an extraction utility installed, download and install 7-Zip. Please note, if you have a 64bit installation, download and install the .msi 64-bit x64 installer on the link below.
http://www.7-zip.org/
Next, right click the HPSA installer you download earlier, select 7-Zip, select extract files and then click Ok. Open the newly extracted folder, right click on UninstallHPSA and select 'Run as Administrator' - you may well see no progress of this attempted uninstallation, so leave the notebook to idle for a good 10 minutes before restarting it.
Open your Downloads folder and delete the ‘extracted HPSA folder’ so you are just left with the original installer you downloaded.
Now, run the Microsoft 'Fixit' on the link below and use it to install the new version of HPSA.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
'Provost' is just a term from HPs Forum Ranking.
All the best,
DP-K
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****I don't work for HP****
Microsoft MVP - Windows Experience

HP Support Assistant not working correctly in Windows 8.1

I reinstalled HP Support Assistant for I thought there was a problem with it when I upgraded to Windows 8, but it seems that the problem still happening. The problem is that I can not get the Assistant to work as to going to get help with a live tech online, I have to call and give all the same information over again and go to another site to get them to connect to my PC. Is there a problem with the HP Support Assistant or what? My notebook is a HP Pavilion g7 Notebook, PC
Product Number C3Q84UA. Can anyone help me out on this or what?

Hi,
Please uninstall the existing version and install the newer version:
http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64126.exe
Regards.
BH
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HP Support Assistant indicates low disk space on primary station C:

Hi,
My system is a HP Pavilion 500-130ed with Windows 8.1, 64 bits. I'm running version 7.4.45.4 of the HP Support Assistant, currently the most recent version according to same.
I get the message 'low disk space on primary station C:' (my translation, in Dutch it literally says 'Weinig schijfruimte op primair station C:').
Now I know Windows is resource hungry, but I've 250 GB available on C:! What's happening and how can I make it disappear?
Cheers,
Sando

Uninstall any programs you are no longer using.
Perform a Disk Cleanup as advised via this site:
http://windows.microsoft.com/en-us/windows/delete-files-using-disk-cleanup#delete-files-using-disk-c...
Download and run CCleaner Free from this site and perform a cleanup and registry cleanup:
https://www.piriform.com/ccleaner/download
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

I'm getting an error in HP Support Assistant: HPSF.exe has stopped working.

This app has encountered a serious problem & must close. Click OK to auto restart. It does nothing though...
I have a HP Desktop s5-1014 QN653AA#ABA

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Support Assistant problem

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