Support link disappreared in QA portal.
HI,
In portal logon screen we have a support link and is working perfectly, but same as in QA it was there but disappeared without knowing, when i checked in code level it is there, but in portal it is displaying.
Can any body suggest me how to get back that or what was happened for this incident.
Regards,
Afzal.
Are you using Custom or Standard Logon PAR file ie in com.sap or com.<customer> namespace ?
Some additional trouble shooting points -
1 - You can check the timestamp of the PAR file - System Administration->Support->Portal Runtime->Browse Deployment
-> under temp or pcd folder if someone accidently deployed any incorrect version?
2 - In the authschemes.xml did anyone change the reference of the logon par used?
<frontendtarget>com.sap.portal.runtime.logon.certlogon</frontendtarget>
Similar Messages
-
Support link in Portal logon page not working
Hi All,
We are using the ´support´ link on the logon page of our Portal. When we click the support link, the system asks for UserId and e-mail adress. When we fill this in correctly, the system responds by displaying "New password sent to e-mail adress".
However, the password is not reset or anything and we still have to logon with the original old password. Where can this problem be rooted and where do I start to look for the cause of this.
We are using CUA and this is set on ECC 6.0 production system.
Message was edited by:
Jan LarosHai Laros,
I have gone through this issue...
I think your Portal is EP 7.0 SP12..
For logon page weare using two jar files umelogonbase.jar and com.sap.portal.runtime.logon_api.jar
There is some change in code of umelogonbase.jar file in SP12
com.sap.security.core.sapmimp.logon.logonbean method getLogonHelp
In SP12
public boolean getLogonHelp()
boolean rc = mySAPProperties.getBoolean("ume.logon.logon_help", true);
if(!rc)
rc = checkPermission("LOGON_HELP");
return rc;
private static boolean checkPermission(String permissionName)
String METHOD = "checkPermission";
boolean hasPermission = false;
if(trace.bePath())
trace.entering("checkPermission", new Object[] {
permissionName
try
boolean flag1;
try
IUser user = UMFactory.getAuthenticator().getLoggedInUser();
if(user == null)
user = AnonymousUser.getInstance().getAnonymousUser();
if(trace.beDebug())
String userName = user != null ? user.getName() : "no user";
trace.debugT("checkPermission", "The current user is [{0}].", new Object[] );
if(user != null)
LogonApplicationPermission permission = new LogonApplicationPermission(permissionName);
hasPermission = user.hasPermission(permission);
} else
trace.errorT("checkPermission", "The current user is null.");
boolean flag = hasPermission;
return flag;
catch(UMException umex)
flag1 = false;
return flag1;
finally
if(trace.bePath())
trace.exiting("checkPermission", new Boolean(hasPermission));
In SP10 code was
public boolean getLogonHelp()
return mySAPProperties.getBoolean("ume.logon.logon_help", true);
In your jsp page
if ( logonBean.getLogonHelp() ){
//code
logonBean.getLogonHelp() retuning true because of additional <b>LogonApplicationPermission</b> checking....
I think you got my point....
With reagrds
Eldose
Eldose -
Logon Problems? Get support is not working in Portal logon Page
Hi Experts,
I have created A Role and assigned Logon_help action to it and assigned the Role to Anonymous group.
So i have Logon Problem? Get Support link on Portal Logon Screen. When i click on it, i was asked to provide userid and email id.
I have entered them. i got a message the my userid is reset and sent to my mail. but havent received any mail, and the password is changed which have to log in as admin and reset the password.
Help me this regards.
Thank you
Sivayou might not have correctly configured your mail servers....
refer below link
http://help.sap.com/saphelp_nw70/helpdata/en/89/c5fd430b63c74bbdfaa5f2ec9bb20b/content.htm
http://help.sap.com/saphelp_nw70/helpdata/en/44/0761cea5c610b3e10000000a11466f/frameset.htm -
Get Support link does not work after SPS13 installation
Good evening,
we have patched our system from NW7 SPS10 to NW7 SPS13.
We have problem with our portal: on home page Get Support Link doesn't
work! When user click on Get Support link doesn't happen, only web page
change
from
https://sitemane/irj/portal/
to
https://sitename/irj/servlet/prt/portal/prttarget/uidpwlogon/prteventname/undefined/prtroot/com.sap.portal.navigation.portallauncher.default?gotoHelpPage=
Thanks for all
GerardoHi Gerardo,
Can you please check if this link works
https://sitename/irj/servlet/prt/portal/prttarget/uidpwlogon/prteventname/gotoHelpPage/prtroot/com.sap.portal.navigation.portallauncher.default
If this works then you need to check the Logon.Par as the component for Get Support resides inside the Logon Par only,
Thanks
Pankaj -
Problem description:
My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 9:15:58 PM CST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
Disk Information: ℹ️
TOSHIBA MK5065GSXF disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HD (disk1) / [Startup]: 498.88 GB (5.04 GB free) (Low!)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.ifdreader.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.wdhelper.plist
[running] com.seagate.TBDecorator.plist [Support]
5 processes killed due to memory pressure
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
[running] com.carbonite.launchd.carbonitestatus.plist [Support]
[loaded] com.coupons.coupond.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
[loaded] com.trendmicro.itis.dca.plist [Support]
[running] com.trendmicro.itis.uimgmt.agent.plist [Support]
Launch Daemons: ℹ️
[failed] com.adobe.fpsaud.plist [Support]
[running] com.carbonite.launchd.carbonitedaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[running] com.trendmicro.icore.av.plist [Support]
[running] com.trendmicro.icore.main.plist [Support]
[running] com.trendmicro.icore.wp.plist [Support]
[running] com.trendmicro.itis.plugin.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
[invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
[loaded] com.trendmicro.itis.uninstaller.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
bomgar-scc-20130819-104735 UNKNOWN (missing value)
bomgar-scc-20130905-143949 UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.223 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: ℹ️
npBcsMcTcIO: Version: Unknown [Support]
Safari Extensions: ℹ️
Trend Micro Toolbar [Installed]
3rd Party Preference Panes: ℹ️
Carbonite [Support]
Flash Player [Support]
Paragon NTFS for Mac ® OS X [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
HD: Disk size: 498.88 GB Disk used: 493.84 GB
Destinations:
Jens Seagate Backup [Local]
Total size: 999.86 GB
Total number of backups: 6
Oldest backup: 2014-06-24 10:33:56 +0000
Last backup: 2014-12-17 17:14:18 +0000
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 493.84 GB X 3)
My Passport for Mac [Local]
Total size: 2.00 TB
Total number of backups: 14
Oldest backup: 2013-08-21 19:19:35 +0000
Last backup: 2014-12-19 11:44:23 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 498.88 GB X 3)
Top Processes by CPU: ℹ️
6% coreaudiod
5% CarboniteDaemon
4% iMovie
3% JustCloud
3% Wondershare Player
Top Processes by Memory: ℹ️
335 MB iPhoto Library Manager
180 MB Finder
142 MB iMovie
70 MB Preview
51 MB Microsoft Word
Virtual Memory Information: ℹ️
149 MB Free RAM
1.04 GB Active RAM
897 MB Inactive RAM
1.17 GB Wired RAM
30.53 GB Page-ins
1.42 GB Page-outs
Diagnostics Information: ℹ️
Dec 26, 2014, 05:17:12 PM /Library/Logs/DiagnosticReports/iPhoto_2014-12-26-171712_[redacted].cpu_resourc e.diag [Details]
Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
Dec 26, 2014, 02:22:01 PM Self test - passed
Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]You have nearly run out of disk space. Either purchase a larger one or start cleaning out the one you have?
-
How to link the reports to portal
Hai Friends...
I generated reports using discoverer plus and i viewed the reports using discoverer viewer . I am new to discoverer viewer.
Any body done please give me steps for how to deploy the reports in discoverer viewer and how to link the reports to portal.I wouid appreciate any help.
Cheers
Gopihi gopi,
u can store ur reports in the database using Discoverer user edition. these stored reports can then be viewed in the discoverer Viewer. here i am assuming that u have configured ur discoverer viewer correctly.
bye..
naresh -
My Mac is very slow and applications take a long time to load, especially Safari and iTunes. Please help. I have run the Etrecheck report and these are results.
Thanks Pat
EtreCheck version: 2.1.5 (108)
Report generated 4 January 2015 14:29:26 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.7 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
empty empty empty empty
BANK 1/DIMM1
empty empty empty empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:32:50
Disk Information: ℹ️
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Seagate Expansion Desk 2 TB
EFI (disk1s1) <not mounted> : 210 MB
Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Support]
Problem System Launch Agents: ℹ️
[failed] com.apple.syncservices.SyncServer.plist
Launch Agents: ℹ️
[loaded] com.avast.userinit.plist [Support]
[running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
[loaded] com.epson.esua.launcher.plist [Support]
[running] com.epson.eventmanager.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.trusteer.rapport.rapportd.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.avast.init.plist [Support]
[loaded] com.avast.uninstall.plist [Support]
[failed] com.avast.update.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[running] com.trusteer.rooks.rooksd.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[invalid?] com.avast.home.userinit.plist [Support]
[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
DivXBrowserPlugin: Version: 2.2 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
OVSHelper: Version: 1.1 [Support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 8 Update 25 Check version
Safari Extensions: ℹ️
wrc [Installed]
3rd Party Preference Panes: ℹ️
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
GoToMyPC Preferences [Support]
Java [Support]
Trusteer Endpoint Protection [Support]
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 281.84 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 2.00 TB
Total number of backups: 78
Oldest backup: 2013-07-28 18:09:06 +0000
Last backup: 2015-01-04 14:29:38 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 281.84 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% mds
0% fontd
0% mds_stores
0% com.avast.daemon
Top Processes by Memory: ℹ️
120 MB Safari
112 MB com.avast.daemon
94 MB com.apple.WebKit.WebContent
56 MB spindump
52 MB mds_stores
Virtual Memory Information: ℹ️
479 MB Free RAM
1.56 GB Active RAM
1.11 GB Inactive RAM
904 MB Wired RAM
5.37 GB Page-ins
75 MB Page-outs
Diagnostics Information: ℹ️
Jan 4, 2015, 01:57:18 PM Self test - passed
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information.patbythesea wrote:
Can I assume that with my Mac I do not need any additional virus protection software? If I do, what should I use?
See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
Revision: 12077
Revision: 12077
Author: [email protected]
Date: 2009-11-20 18:16:32 -0800 (Fri, 20 Nov 2009)
Log Message:
Although Spark RichText does not support link formats, modifying compiled FXG to not generate ActionScript code that will cause compile time exceptions.
Removing references to Flex Builder 3 in RPC.
QE notes: N/A
Doc notes: N/A
Bugs:
SDK-24305 - Link format property nodes cause errors on RichText in FXG 2.0
SDK-24322 - A couple references to Flex Builder 3 in Flex 4 LangRef (and code comments)
Reviewer: Deepa
Tests run: checkintests
Is noteworthy for integration: No
Ticket Links:
http://bugs.adobe.com/jira/browse/SDK-24305
http://bugs.adobe.com/jira/browse/SDK-24322
Modified Paths:
flex/sdk/trunk/frameworks/projects/rpc/src/mx/rpc/xml/XMLDecoder.as
flex/sdk/trunk/modules/compiler/src/java/flex2/compiler/fxg/FlexFXG2SWFTranscoder.java -
Link to download - Enterprise Portal Sneak Preview Version
Hi Guys,
Can somebody send me the link to download Enterprise Portal Sneak Preview Version.
Thanks,
miniHi Mini
I think you will find this link helpful
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/a818849b-0b01-0010-6795-c0c3e6559a30
Regards
Ken -
Do Web Intelligence Support Linked Universes in BO XI 3.1 sp3
Hi Folks!
I know WebI in XIR2 doesnt support Linked Universes. So we used to build reports in Deski as we need to generate reports on liniked universe.(one core and three derived) now we are upgrading the version to Xi3.1 Sp3 and i am curious to know whether XIr 3.1 WebI support linked universes.
Thanks in Advance
Regards
Aditya!Hi Aditya,
Yes, I used Web Intelligence (never actually used Deski in my life!) I am surprised to hear that XIR2 Webi reports did not work with linked universes. I remember reading several long forum entries regarding linked universes and the pros and cons. And I am pretty sure they were back 2-3 years ago.
But maybe they were using Deski.
We have a main Universe that we have been using for a couple of years that we have typically just added to when required. Then we were confronted with having to add data from a new department, which was not very easily related to the existing data. So we have been considering linked Universes. We still have not decided which way to go.
I built a new Universe based on this department's data, and then linked it to a test copy of our original main Universe. Then I took an existing complex report in Webi and changed the Universe to the new linked Universes. Then I had to remap the data (it makes you do this automatically) and do some other adjustments, but it all worked fine.
Funny thing is, once I got it working, I did a "save as" on the universe, knowing I needed a backup in case something went wrong, and when I tried to switch back between InfoView and Rich Client, it got all messed up! I spent another few weeks trying to figure that out. But that was not related directly to the linked Universe. I can refer you to messages about that.
So, my point is, yes, linked Universes do work with Webi in 3.1. Have I done thorough testing? No. But I have taken one rather complex report and migrated it to a linked Universe in Webi, and it works. -
Where d i go if the vendor of an app has no webpage and the support link in the app store points to a nonexisting webpage?
The app does not work and i paid 12$ for it
How do i get either supportor my money back
Thanks
JuergTry the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page. -
Tried logging in with my CA###### user id that I had used on IRTC, it won't work. I had to login with my passport id which was seperate before. My support links are of course not there. etc....
also, if I try to register my support ID to my passport Id, service unavailable
-
Hi,
Could anyone please explain me, what does the "GET SUPPORT" link in EP does(in logic screen)
Thanks,
Sathyahi,
Check this documentation <a href="http://help.sap.com/saphelp_nw04/helpdata/en/5f/9367160ab1b24280ae7fa916bd99e2/frameset.htm">E-Mailing Service</a>
Reward points for useful answers!
Regards,
Ganesh N -
Training & Support Link not working
Hi
i have a 30-day trial version of Siebel CRM On Demand.
When i click on the Trial & Support link on my version it simply returns a blank page???
Can someone tell me how this can be fixed?
Thanks,
SaketAt the bottom of each page within CRM OnDemand there is a link labeled; "Service Information". At the foremost part of this Service Information page you will see the PRODUCTION pod name and below that the STAGING pod. If you are on the STAGING pod when you click the "Service Information" link, you will see the STAGING pod name and the PRODUCTION pod below.
-
Contact Itunes Support link doesn't take you anywhere
Apple must have some server issues, since we can't get any real support for the inability to download TV episode in SD versions issue, thye must have shut off the link to take you to their "contact iTunes Support" link
I don't know what link you were attempting to use, but go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report your issue to the iTunes Store.
Regards.
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