Support Services

Hello,
I had a problem in my LabVIEW application (mainly regarding is it possible to achieve the goals using the implemented approach). I emailed the project code and query using "My Support Services -> Email an Engineer -> Request Support". The application engineer replied promptly asking about some further details. I replied him, but its been almost a week i haven't heard about it. My basic concern is that what you usually do with "No Contracts Support Email". If the problem is not solved/entertained, is the customer informed? How are the emails handled?
Have a good day!
Message Edited by Abel_A on 10-07-2009 04:42 AM

Hi Abel,
Can you please confirm your email address at ni.com/profile? Did you change it recently?
Thanks,
Laura
Web Support & Operations
National Instruments

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USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer.

HP Network Devices Support service will not start

Product: HP Photosmart Premium All-in-one (C309g)
OS: Vista Business 32 bit
Errors:
When running the "Add Device" portion of set up to add the printer to my PC so it can be accessed wirelessly this pops up in the back ground: "The specified service does not exist as an installed service."
The result of the above process is the following message in the HP installer screen: "The HP software that enables networking is not responding. Cancel the installation and restart the PC."
As you may guess, I've had this printer for a while couple/few years at least, and I've been running it wireleslly for quite some time.
The printer is active on my wireless network, printing Wireless Network Test Report from the printer proves this. I can also access the printer's webpage by entering its IP in a web browser.
We first perceived the issue when HP Solution Center reported that the Printer was no longer connected. And it suggested doing something with the install, which sent me down the road of unintalls and installs.
I've run the HP Print and Scan Doctor, which tells me the printer is installed for use via USB, but the networked instance is not installed.
I still have the orginal instal CD for this printer. Running setup off the root of the CD, i get the "Later Version already installed" or something to that extent. I've also downloaded the most recent Basic and Full Feature Instals from HP site.
I've used Revo Uninstaller to do my uninstalls and I've run CCleaner after all the apps are gone from the program list.
I've read somewhere that this is related to the "HP Network Devices Support" service.
In computer management I can see that its not running, and it is set to start "Automatically (Delayed Start)"
When I try to start this service I get this: "Windows could not start the HP Network Devices Support service on local computer Error 2: They system could not find the file specified"
Somethings that have been done on this machine recently, i'm not sure when the Printer problem started...
Installed Quicken 2013
Installed iTunes
Changed my home network from Public to private on this machine so I could set up some media servers.
I've check through all the quarantined files of my antivirus and there didn't seem to be any HP files in there.
I'm hoping my issue is in fact this service, and somehow replacing the missing file its refferencing will fix it all.
My next step is to uninstall everything again, and make sure that service drops out of the list too, then reinstall from HP download.
This question was solved.
View Solution.

I would suggest using the software scrubber built into the install to clean everything out. The steps below will walk you through it. Before doing step 10 from a CD or step 15 from a download, check the both program files folder to make sure that the HP folders get deleted.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use this tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
15. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-73652-3&cc=us&dlc=en&lc=en&...
16. Run the download to reinstall the printer
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Selling on Oracle support services

Hi Everyone
My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
Would really appreciate if you could help me on this one.
Feels great to join the Oracle community.
Ajit.

Hi Kai.
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Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
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I have never found a less user friendly site than Adobe's.
All I want to do is find out the exact cost to upgrade from CS5 to CS6 at student price and crossing from PC to Mac. I have spent....about 2 hours trying to (a) find out the price and (b) contact support.
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Yes, well i've just found out about Adobes monumentally poor decision with regards to it's Creative Cloud products. (may be old news for some, but it's new to me).
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Hi
actually i am in task of setting up ewa for portal.
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email [email protected]

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1. If any post helps you please click the below the post(s) that helped you.
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Remote device does not support servicedell wireless 350 bluetooth module + remote device does not support service

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Hi George, have you paired the two devices as a "Trusted Pair"?
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WyreNut
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When I attempt to install iTunes I get an error message about Apple Support Service needed to run iTunes.

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wilson wrote:
It all depends on your business.business-critical and perform-related business you'd better choose oracle or db2.
oracle and db2 all support mainframe platform.[upper link that is told|http://asktom.oracle.com/pls/asktom/f?p=100:11:0::::P11_QUESTION_ID:1886476148373]
"This area is a clear strength of DB2 because of its high level of integration of heterogeneous
sources. The DB2 optimizer can even optimize queries for federated data sources ? the expectation
is better performance, even and especially when DB2 is the entry-point to non-DB2 DBMS. The
adequate handling of data and document-oriented XML data sources with the opportunity to store XML
documents as a column with a special data type or decomposed in relational tables brings DB2
another advantage."
[Oracle is facing the biggest threat ever to its database dominance, as IBM, Microsoft and new competitors chisel away at its market share.|http://news.cnet.com/2100-1001-274420.html]
but its an old report......how fer its true for present version(s) of oracle???
but for the normal transaction,mysql is very good choose.Edited by: s.holmes on Jul 18, 2009 5:52 AM
Edited by: s.holmes on Jul 18, 2009 5:53 AM
Edited by: s.holmes on Jul 18, 2009 6:01 AM
Edited by: s.holmes on Jul 18, 2009 6:05 AM

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