Survey - Rating Factor - CRM

Hello
I need to recover the value of the questions (Rating factor) and answers (Rating) of questionnaires, to create an indicator of the made surveys.
You have an example?
help me please!
I appreciate it in advance
Message was edited by:
Raul Alvarado

Hello Raul,
Sorry, I am still bit confused. But let me try to help.
In transaction CRM_SURVEY_SUITE
if you open an survey in change mode, then expand the node at left hand in "Answer" area, if you select each answer option, on the right side, you will find a field named as "Rating", here you can provide rating values.
if you would like to enable end user to give up the survey result, and start to fill the survey from brand new, you can add a pushbutton with "Function Code" = RESET.
Hope these could do help!
Hongyan

Similar Messages

CRM Survey Rating Table

Hi Experts,
Could you provide me SURVEY RATING TABLE NAME on basis of question and answer ?

hi
these are tables meant for you
CRM_SVY_DB_S - CRM Surveys: Survey
CRM_SVY_DB_SA - Survey Applications*
CRM_SVY_DB_SD - Survey Description*
CRM_SVY_DB_SFA - Survey File Access*
CRM_SVY_DB_SP - Generic survey attributes*
CRM_SVY_DB_SSC - Survey Schema*
CRM_SVY_DB_ST - Survey Template*
CRM_SVY_DB_SV - Assessable Survey Values*
CRM_SVY_DB_SVS - Survey Values*
CRM_SVY_DB_SVT - Survey Value Template*
CRM_SVY_RE_ANSW - Survey Texts (for BW extraction)*
CRM_SVY_RE_APPL - BW Application*
best regards
ashish

Survey Suit in CRM

Dear SAP Guru's,
Could anyone plz help me how to go about using a Survey suit.
I have created a questionnaire in CRM_SURVEY_SUIT.
Kindly plz share any info about implementing a Survey Process.
Is there any TX. Code to call the Survey Sheet in CRM system. Plz help me with ur experience.
Regards,
Amit

Hi Amit,
I am giving the example how to create questionnaire with Survey Suite for Activities, repeat the same according to your object
<b>Defining Questionnaires</b>
<b>Use</b>
The questionnaire in the activity is based on the survey. A survey is created in the Survey Suite. This is a tool for managing surveys, opinion polls and questionnaires. The surveys can be found in the left area of the Suite. The surveys for each application are found in the corresponding folders in the tree.
For an overview of the available surveys for the relevant application, open the folder for that application.
To display the content of a survey, double-click the survey you wish to see. The content is displayed on the right hand side of the screen.
If a translation has been created for a survey, and is available, the symbol next to the survey in the tree is the symbol for the "Translate" function.
It is possible to copy an existing survey. In this way, you make savings by reusing questionnaires in the same or similar survey projects.
<b>Procedure</b>
To carry out the activity, choose one of the following navigation options:
Transaction Code     CRM_SURVEY_SUITE
IMG Menu     Customer Relationship Management  Transactions  Settings for Activities  Questionnaires  Define Questionnaires
General Settings for the Questionnaire:
1.     Enter the transaction code CRM_SURVEY_SUITE to start the Survey Cockpit.
The Overview of Surveys screen appears.
2.     In the list of applications choose the component ACTIVITY.
a.     Press button Create (F5) to create a new questionnaire.
b.     If you have already assigned a survey to the component, you can choose button Change (F6) to maintain it.
c.     If you are copying an existing survey from another application, select the survey, choose the button Copy (F7), assign your newly created survey to application ACTIVITY and rename the survey.
You can edit your questionnaire in the Survey Builder that is opened for case a. and b.
A template is generated for a newly created survey. It already contains a survey title and a section with a question/answer and pushbuttons to send or reset the filled out questionnaire.
3.     You can maintain survey attributes    (CTRL + F12) to make central settings for your questionnaire.
The system opens a dialog box in which you can decide, for example, whether the survey can still be changed after sending or for which scenarios is it valid.
Create Survey Elements:
1.     In the upper left screen area, select the hierarchy node in the structure view of the questionnaire.
2.     Choose Insert Section to create a group of individual questions that belong together as regards subject.
The system displays detailed information for the section in the lower left screen area.
3.     In the Text field enter a name that is to appear as the title of the question group in the survey.
4.     Select the new section and choose Insert Question to define your questions. The system displays entry fields in which you can enter the question text, ID (is visible in expert mode) and the rating factor.
A question consists of the attributes question text, Id, and rating factor, which you must maintain and also of as many answers as required.
A unique Id must be assigned to each question. This Id is necessary for the later evaluation of the completed survey. The system gives you a suggestion for a unique Id, but you can overwrite this.
With the rating factor, you can control the quantitative evaluation of the survey. The higher the rating factor, the greater the weighting of the question in the evaluation. In the evaluation, the calculation is made by multiplying the rating factor of each question by the rating of the selected answer.
5.     Select your question and choose Insert Answer to pre-define your answers. The system displays entry fields.
An answer consists of answer attributes and answer options. According to the answer category, the answer can contain one or more answer options. For input fields and text areas, only one answer option per answer is allowed, for radio buttons, check- boxes and list boxes, as many answer options as required are possible.
A unique Id (is visible in expert mode) must be assigned to every answer. This Id is necessary for the later evaluation of the completed survey. The system will give you a suggestion for a unique Id, but you can overwrite this.
You can also determine whether the text is placed to the left or the right of the input element and whether the answer should be in display format only and therefore unchangeable.
For input fields and text areas, you must also specify the size.
If necessary, select one of the answer options as a default value that is already selected when you open the questionnaire.
6.     Add other questions/answers that you want to ask in this section or create new sections with questions/answers.
The system updates the status of the questionnaire in the structure view and in the preview every time as soon as you confirm your entries.
7.     To change the attributes of a survey element you created, you have to double-click on it in the structure view.
8.     Choose Save.
You can run a test for the created survey (CTRL + F8).
9.     Go back (F3) and activate your survey (CTRL + F1).
After creating the questionnaire you got to create an URL for this, If you wish to use it in E-Mails. Pleas refer to the following two links to Create an URL
https://www.sdn.sap.com/irj/sdn/profile?userid=3527467
Re: CRM Survey Suit
As per my Knowledge there is no Specific config guide for this
<b>Reward points if it helps</b>
Murali

How do I save personalised survey answers in CRM

Hi experts:
In SAP Help I found this statement:
...When the recipient enters this URL in a Web browser, a survey is displayed. The recipient completes the survey and sends it (by pressing the u2018Saveu2019 button) to the companyu2019s SAP CRM system. The system then uses the answers specified in the survey to determine appropriate additional marketing activities for the original recipient of the e-mail. ...
I would like to implement this.
How exactly does the recipient send the survey to SAP CRM system? I know that PAI can create a document with survey in CRM. In this case the survey is linked to an email. I have never seen loose surveys (without document) in CRM.
Am I supposed to have an integracion with an contact of type email where the survey answers will be saved in case the marketing contact anwers the survey?
Hoping for your help.
Thanks,
Cristina

Hello,
First of all, I am not sure in which scenario you are using. In my earlier reply, my answer was broad too since i am not aware of which scenario you are using.
Your survey attribute might be having PAI module attached which creates/changes a lead on checking the process mode. Process calls CRM_SVY_LEAD_PAI_CREATE to create a lead.If this is not successful, it will raise the message to stop.
Therefore, You should also check if you create a lead through crmd_order Is it created error free?
one more point is: You can not use Lead survey and Lead PAI/PBO for URL.Sending an url to a business partner is a Marketing scenario hence only marketing survey and PBO/PAI should be used.
Lead survey and it's PAI/PBO should be used only when you create lead in crmd_order transaction and want to determine the relevant survey during creation.
Do you want to create lead through campaign execution or want to use Campaign automation application for the same ?
If your scenario is to send an e-mail to a business partner and as soon as he replies to the response , for each reponse you want to generate a lead.
For above scenario, you have to model the scenario in campaign Automation application.
Hope this helps.
Thanks
Raja
CRM Marketing Forum Moderator

Suggesting a Rating-factor or Indifference-factor for the Forum Posters

Hi,
This is actually not a question, but a suggestion on presenting forum users' behavior indicators.
I like the new point system that OTN introduced that allows the questioner to rate the answers based on how it solved his/her problem.
However, in some forums, the forum users show exceeded indifference and apathy for rating answers. Often they do not rate a correct answer using the rating method; and sometimes even after acknowledging informally that the question has been answered. I often come across posters who post a question and on seeing the reply they do not answer or even acknowledge any help they receive even informally until they get stuck in the next steps. If it just goes for once in a while, then it's ok. However, some forums show a greater prevalence of such trends and some users show a habitual indifference. I don't know if you have noticed it too.
So, I was wondering what if a rating-factor for the questioners (or indifference-factor, or courtesy-factor) is introduced that can reflect the %age of answers a questioner rates as correct, or helpful. Similarly, their tendency to mark a question as answered when it is answered may also reflect in a similar factor.
what do you think?
AMN

I understand what you're saying, but to me, this is like saying that we want to rate the questioners so if they don't award points we can avoid answering them.
The only questioners I tend to avoid answering are the ones who are blatently rude or obnoxious. Just because they haven't awarded points for getting answers to their questions is not really an overriding factor, in my book anyway. I come here to learn stuff myself and to assist where I can, regardless of whether people give me points for it or not. I've never once had to ask for any of the points I've been awarded, I've just been given them, yet if I had received points for all the useful answers I'd given I'd probably have twice the amount... and so would a lot of other members here. If I'd received no points, I would still answer questions cos, to me, it's not about feeding my ego by saying "look at me I've got loads of points", it's about me assisting and learning from other people's issues and the other expert answers given.
On a more practical/technical level I think you'll find that the forum is limited by what the Jive software is capable of, so whilst it came with a question answered/points system as part of the package, I think awarding points against members for other reasons is probably not part of it's capabilities.
;)

Survey not found(CRM QUESTIONNAIRE)

we have added a questionnaire in CRM. it works fine in SAP GUI.But when i try to see it in PCUI screen it says the survey is not assigned to a object.Can anyone suggest the possible causes.

Hello Praveen,
you can lookup my E-Mail ID via my SDN Business card. But please provide us the Application name of the PC-UI Application. You can identify the Application when you set the User Parameter CRM_BSP_TRACELEVEL = 2222 and then start the application again.
Regards
Gregor

Survey Rating Scale - change number range order

Using SharePoint 2010 survey and have a requirement to change the rating number range from 1-5 to 5-1 when it is displayed in the survey
Does anyone know if there is a way to do this? I know I can change whether the 1 is high or low with the Range text, but how to actually reverse the order.
I see I can change spacing between questions, modify fonts, etc in the survery using css, but nothing on the rating scale.
Any suggestions would be appreciated.
thanks
VTJeanne

<script type="text/javascript">
//<![CDATA[
var tables = document.getElementsByTagName('table');
for (var i=0; i<tables.length; i++)
if (tables[i].summary == 'Rating Scale Question')
var trs = tables[i].getElementsByTagName('tr');
var ths= trs[1].getElementsByTagName('th');
ths[0].colSpan = 1;
ths[0].innerHTML='5';
ths[1].colSpan = 1;
ths[1].innerHTML='4';
ths[2].colSpan = 1;
ths[2].innerHTML='3';
ths[3].colSpan = 1;
ths[3].innerHTML='2';
ths[4].colSpan = 1;
ths[4].innerHTML='1';
//]]>
</script>
hari

"Dynamic List Box with Single Selection" Survey Suite in CRM 6.0

Hi
I am using CRM 6.0. There in Survey Suite there are 2 answering options "Dynamic List Box with Single Selection" & "Dynamic List Box with Multiple Selection". I am able to make out, how we can assign values to this. I have seen example "Example_Dynamic_survey" also.
I believe we have to use programming for populating this. But how do we have to carry that out.
Thanx and Regards
Hitesh

Hi Hitesh,
There is no need of programming for populating values for Answer category 'List Box with Single Selection' or 'List Box with Multiple Selection'. You have to follow the following steps to populate values for those:
- In the Answer Category select List Box with Single Selection from drop down list
- Then on left hand side tree, right click on Answer and select Insert Answer Option (Answer->Insert Answer Option)
- Then on right side, provide Text for the answer (value)
- To add more values, repeat the process Answer->Insert Answer Option and providing text for those answers in the right side.
Similarly you can populate values for 'List Box with Multiple Selection' also.
This has to be done in the transaction CRM_SURVEY_SUITE.
Hope this is clear to you
regards
Srikantan

Display survey results in crm webclient's contact overview

hello experts,
could anyone give me a hint, if there is a SAP standard solution for displaying survey results in its appropriate telephone contact overview?
Thanks in advance!
Kind regards Andreas

hello experts,
could anyone give me a hint, if there is a SAP standard solution for displaying survey results in its appropriate telephone contact overview?
Thanks in advance!
Kind regards Andreas

CRM SURVEY - questionnaires (Ratin Factor)

I need to recover the value of each pregunta(Rating Factor) and respuesta(Rating) of each cuestionatio, to create a estadistico of surveys I hope that puedeas to help me. Thanks.
Necesito recuperar el valor de cada pregunta(Rating Factor) y respuesta(Rating) de cada cuestionatio, para crear un estadistico de encuestas.
Mensaje editado por:
Raul Alvarado

Ok

Pre-Populating the header data in the survey attached to an activity in CRM

Hello Gurus,
I have a question regarding Pre-Populating the header data in the survey attached to an activity in CRM Mobile 4.0. That in can we define a Functional module for a PBO (Process Before Output) for a survey u201CZ_SVY_Templateu201D in CRM 4.0.
So that when a Sales rep opens the Survey in CRM Mobile 4.0 the Organizationu2019s Header data should automatically be displayed in the u201CZ_SVY_Templateu201D, so that he just needs to fill out only the remaining additional blank fields in the survey.
<< Moderator message - Please do not offer points >>
Thanks,
Siddhu
Edited by: Rob Burbank on Oct 8, 2010 2:16 PM

Moderator message - Cross post locked
Rob

CRM Survey result Table

Hello CRM Experts,
We have assigned survey to Transaction ( Activities , Lead , Opportuninity ) . Transaction is being created and Questionnaire ( Survey ) is filled . Then Transaction is saved . Transaction ID is generated . We want name of the Table in which survey Results (answers) are store.
As we get the tables for Questions of surveys.
We not able to find the tables where all surveys Results (i.e may filled by Business Partners,Users etc) are store.
Please suggest.
Regards.
Anup.

HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT                  CRM Surveys: Media Type
CRM_SVY_DB_MTT                 CRM Surveys: Media Types (Text Table)
CRM_SVY_DB_S                   CRM Surveys: Survey
CRM_SVY_DB_SA                  Survey Applications
CRM_SVY_DB_SAD                 CRM Surveys: Survey Application Descripti
CRM_SVY_DB_SD                  CRM Surveys: Survey Description
CRM_SVY_DB_SET                 CRM Surveys: Text Table for CRM_SVY_DB_SE
CRM_SVY_DB_SEV                 CRM Surveys: Input Help Table for Function
CRM_SVY_DB_SFA                 CRM Surveys: Survey File Access
CRM_SVY_DB_SP                  CRM Surveys: Generic Survey Attributes
CRM_SVY_DB_SSC                 CRM Surveys: Survey Schema
CRM_SVY_DB_ST                  CRM Surveys: Survey Template
CRM_SVY_DB_STS                 CRM Surveys: Survey Transformation Select
CRM_SVY_DB_SV                  CRM Surveys: Assessable Survey Values
CRM_SVY_DB_SVS                 CRM Surveys: Survey Values
CRM_SVY_DB_SVT                 CRM Surveys: Survey Value Template
Thanks
Abishek

CRM Survey additonal mandantory conditions

Hello,
the survey builder in CRM 5.0 allows to specify simple input fields or text-fields as mandantory, in order to ensure that the fields are going to be filled.
But how you can you ensure, that radio buttons oder list boxes are mandantory as well?
For example:
a radio button group could be like this:
answer option1 "label please make a choice" / marked as default
answer option2 "label option 1"
answer option3 "label option 2"
The user should either choose option2 oder option3. If he didn't make a choice and option1 is marked when the submid-command is executed, then a error message should appear.
Has anyone an idea how to solve this tasks?
THX in advance

Hi,
I tried to use the PAI-Callback Exit and implemented my own function module there, but this didn't work although I added a submit-button. What's wrong here?
BG

CRM Survey Extraction to BW

Hello,
I have created a questionnaire under marketing in the survey tool in crm (crm_survey_suite tcode). Now i have activated and generated a URL for this and embeded this URL in my mail form. Also I have selected the option "Evaluation in Business Information Warehouse" in the settings of the questionnaire.
Now the user enters data by opening this questionnaire and the status says that the values are successfully saved. Everything fine till here. Now my question is what are the sequence of steps needed to bring this data into my BW system?
I went to the transaction RSA3 and tried to do an extract of 0SVY_DATA_1 object. For the application i did an F4 help and got CRM_MARKETING_SURVEY but for the F4 help of QSTNNR it does not give anything. So I entered this value manually as "ZONLINE_CUSTOMER_FEEDBACK" and clicked on extraction. This gives an error as "Errors occurred during the extraction".
Then i went to Display logs and saw the detailed error as "The extraction program does not support object 0SVY_DATA_1"
Can you please let me know if I have missed any steps in the process?
Another information is that I can see the data correct in the SVY tables in CRM.
Any help is greatly appreciated.
Regards,
Pradeep

Hi Amit,
The procedure is that first create the survey and then maintain the settings of the survey. After the settings are done only then you need to activate the survey, else the settings made via Ctrl+F12 will not be used. If you have already done the activation without making the settings then you will need to edit the survey save it first and make settings and reactivate the survey. This however will create a new version. Care needs to be taken in production that the data of earlier version may become unusable with the latest version because every new version will create a new URL. If you see the URL in the browser u will get an idea of the version management.
Hope this helps.
Regards,
Pradeep

Crm survey suite extractors into BW

Does anyone know whether there are some Business Content extractors for the survey data in CRM. My CRM colleagues have setup surveys using the CRM_SURVEY_SUITE transaction and it would seem to store at least some of this data in the table CRM_SVY_DB_SVS, but not all. However I cannot find any standard extractors to extract all the survey data.
There are extractors for the web survey stuff but the CRM_SURVEY_SUITE transaction does not appear to be a web survey.
Any help would be much appreciated on this.
We are using CRM 4.0 with BW 3.5
Thanks
David

Hi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT     CRM Survey: Answers
0SVY_APPL_TEXT       CRM Survey: Applications
0SVY_DATA_1          CRM Survey: Results
0SVY_QSTNNR_TEXT     CRM Survey: Survey Header
0SVY_QUEST_TEXT      CRM Survey: Questions
0SVY_STATUS_TEXT     CRM Survey: Status of Question
0SVY_SURV_TEXT       CRM Survey: Campaign Texts
0SVY_TAROBJ_ATTR     CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT    Web Survey: Reply
0WS_APPL_TEXT      Web Survey: Applications
0WS_KFIGTYP_TEXT   Web Survey: Key Figure Types
0WS_QSTNNR_TEXT    Web Survey: Questionnaire
0WS_QUEST_TEXT     Web Survey: Questions
0WS_STATUS_TEXT    Web Survey: Question Status
0WS_SURVEY_TEXT    Web Survey: Survey
0WS_TAROBJ_ATTR    Web Survey: Recipient
0WS_TAROBJ_TEXT    Web Survey: Recipient
hope it helps
with regards
ashwin

Survey - Rating Factor - CRM

Similar Messages

Maybe you are looking for