Switching from iPhone to Samsung Galaxy S4 and Fixing the Problem

Hopefully your search engine will send you to this message before all the other ones. Here is step by step what I did:
1. Went to Verizon Wireless to get new phone
2. Turned off iMessage on the old iPhone
3. Disassociated my old iPhone from my account online at this link: https://supportprofile.apple.com/MySupportProfile.do
4. Removed my iPhone from the iTunes Store. (Go to iTunes-->iTunes store--->Account (left hand side)--->Manage Devices--->Remove the phone)
5. Called Apple (1-800-694-7466) and had them remove/disassociate my phone number from the old iPhone. They told me it would take up to 24 hours.
6. ON THE NEW PHONE, texted "Stop" to 48369 and received a message that I was unsubscribed and would no longer receive messages.
7. Texted my girlfriend to send me a test message and VOILA, it worked within minutes of talking with Apple.
I know its alot but I hope this helps everyone. The texting to 48369 from the Galaxy 4S idea was thanks to devondeal

Unfortunately I have turned off iMessage from my iPhone and have called in to deregister. It's been almost 24 hours and it's still not working correctly. The HUGE issue is that I've basically been told "it will eventually start working". Well, I didnt pay you have the money and tell you I'd send the rest when it started working. You are a huge company dealing with another huge company. I PAID THE MONEY AND YOU TOOK IT BUT THE PHONE IS NOT WORKING THE WAY IT IS SUPPOSED TO. If you cant make a device work, you should not be selling them with the assumption that you can use it when you pay right then. There are so many forums and threads about this problem but yet nobody mentioned it at the verizon store. I will not be a customer by this evening is this doesn't resolve. This is **** poor business and terrible communication about switching devices. The largest network is doing a great job of pushing me back to AT&T. Rediculous!!

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I recently switched from iphone to samsung galaxy s5 and am not receiving messages. I have tried countless fixes but nothing has worked!

I have tired deactiving my device from icloud online, I have had my contacts delete me and re-add me as a contact. I have also had them try deleting our entire message thread and starting a new one. I also had them hold down message and select "send as regular text" 3-5 times. I tried texting stop to some number I found in another discussion thread. NOTHING HAS WORKED. I called Apple support who claims they cannot help me. My service provider just refers me to apple. And now, some of my contacts no longer have the option to "send as regular text" when they hold down the messges to me! Please, please help me!

Hi Chris,
Thanks for the response. I contacted Apple at the link you listed and spoke with a representative. We walked through the steps I took in my first post above to ensure I had done them correctly. He didn't offer any new suggestions other than making sure my contacts turn on their MMS before texting me.
Unfortunately that is not working either. I tested this with several friends and I am still not receiving their messages. They get a response immediately upon texting me that says the message was undeliverable. They are able to receive my messages, I just don't get theirs.
Any other ideas?
It's mind boggling that Apple has made this such a difficult transition. There should not be repurcussions for choosing to discontinue the use of their product. The only other thing I can think to do is have my service provider change my phone number... what a nightmare.

Problems Switching from iPhone to Samsung Galaxy S4

I switched from an iPhone to a Samsung. Why do people with iPhones continue to have problems texting me. They tried deleting my iMessage streams and re-entered my phone as a mobile. They still get error messages. It's been a week since I got the Samsung.
By the way, I have deactivated my iphone number on the Apple ID website.
ITH

Unfortunately I have turned off iMessage from my iPhone and have called in to deregister. It's been almost 24 hours and it's still not working correctly. The HUGE issue is that I've basically been told "it will eventually start working". Well, I didnt pay you have the money and tell you I'd send the rest when it started working. You are a huge company dealing with another huge company. I PAID THE MONEY AND YOU TOOK IT BUT THE PHONE IS NOT WORKING THE WAY IT IS SUPPOSED TO. If you cant make a device work, you should not be selling them with the assumption that you can use it when you pay right then. There are so many forums and threads about this problem but yet nobody mentioned it at the verizon store. I will not be a customer by this evening is this doesn't resolve. This is **** poor business and terrible communication about switching devices. The largest network is doing a great job of pushing me back to AT&T. Rediculous!!

Switched from iPhone 5 to Galaxy Note 3 and not getting texts

switched from iPhone 5 to Galaxy Note 3 and not getting texts
Turned off I message. Now what?

Do not expect ANY help from Apple.
I switched to a Samsung Galaxy Note 3 and have been gettig the run around for the last FOUR weeks...the tech I spoke with only returned one of my many phone calls after our initial conversation (in which she told me she reset the computer and I should be all set in 48 hours) to say it should clear itself up, there is nothing she can do to help.

TS5185 I have a friend who switched from iPhone to Samsung and I am only one that has to turn off iMessage to send a text! I have deleted her then readded and nothing seems to work and she has turned off iMessage on her other apple devices. Is there a sol

I have a friend who switched from iPhone to Samsung and I am only one that has to turn off iMessage to send a text! I have deleted her then readded and nothing seems to work and she has turned off iMessage on her other apple devices. Is there a solution!

I have completely deleted twice! Deleted from iCloud contacts and windows contacts! Nothing has changed! Thanks for your idea!

Im switching from iPhone 5 toXperia Z3 D6616 and no notes The Notes app in Iphone

i switched from iPhone 5 toXperia Z3 D6616 and no notes The Notes app in Iphone
first i guess a need an app for android that is compalabe with notes, but what one i see a lot of them but wading through the garbage is soooooo time consuming.
when i di the transfer i get the message No notes transfered, Every thing else transfered fine
D6603 On AT&T Running Android 4.4.4 Build 23.0.1.A.5.77
Solved!
Go to Solution.

back4now2 wrote:
i switched from iPhone 5 toXperia Z3 D6616 and no notes The Notes app in Iphone
first i guess a need an app for android that is compalabe with notes, but what one i see a lot of them but wading through the garbage is soooooo time consuming.
when i di the transfer i get the message No notes transfered, Every thing else transfered fine
HI I will suggest you to use the Xperia Transfer feature to help transfer most of your data from your iphone to the Xperia Z3, that should also include your notes to be transfered.
Aside from that, the notes app for Xperia for some country will preload with scatch or Google Keep and some with both. Just take note of that.
Hope this helps to resolve your concern.
Regards.
I can accept failure.... I can't accept not trying - Michael Jordan

How do I Help Apple Care Stop Warring with Each Other and Fix the Problem with My iPhone that They Acknowledge Creating?

How Do I Help Apple US & Apple Europe Stop Warring With Each Other And Fix The Problem They Created?
PROBLEM
Apple will not replace, as promised, the iPhone 5 (A1429 GSM model) that they gave me in London, UK, with an iPhone 5 (A1429 CDMA model).
BACKGROUND
My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
The original phone was taken into the Apple Store Regent Street in London, England, UK on November 15, 2012. The reason for this visit was that my original phone's camera would not focus.
The Apple Store Regent Street verified there was a hardware problem but was unable to replace the part.
The Apple Store Regent Street had me call the US AppleCare. At first they denied support, but then a supervisor, name can be provided upon request, approved the replacement of my original phone with an iPhone 5 (A1429 GSM model) as a temporary solution until I got back in the US. And approved that the GSM model would be replaced with a CDMA model when I came back to the US. I will refer to the GSM model as the "replacement". They gave me the case number --------.
The Apple Store Regent Street gave me the replacement and took the original. The first replacement did not work for reasons I do not understand. They switched out the replacement several times until they got one that worked on the T-Mobile nano SIM card that I had purchased in England, UK. Please refer to the repair IDs below to track the progression of phones given to me at the Apple Store Regent Street:
Repair ID ----------- (Nov 15)
Repair ID ----------- (Nov 16)
Repair ID ----------- (Nov 16)
The following case number was either created in the UK or France between November 15 to November 24. Case number -----------
On November 19, 2012, I went to France and purchased an Orange nano SIM card. The phone would not activate like the first two repair IDs above.
On November 24, 2012, I went to the Apple Store Les Quatre Temps. The Genius told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. They had me call the AppleCare UK.
My issue was escalated to a tier 2 UK AppleCare agent. His contact information can be provided upon request. He gave me the case number -----------.
The UK tier 2 agent became upset when he heard that I was calling from France and that the France Apple Store or France AppleCare were not helping me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault.
The UK tier 2 agent said he was working with engineers to resolve my problem and would call me back the next day on November 25, 2012.
While at the Apple Store Les Quatre Temps, a Genius switched the phone given to from repair ID ----------- with a new one that worked with the French nano SIM card.
Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
By this point, I had spent between 12-14 hours in Apple Store or on the phone with an AppleCare representative.
Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
The Apple Store Regent Street did not process my refund. He, name can be provided upon request, told me that the AppleCare US did not do a good job reviewing my case, that they were incapable of getting to the bottom of it like they were, and instructed me to call AppleCare US and tell them to review this case number and this repair id. I asked if he read the notes from the AppleCare US Senior Advisor and he would not confirm nor deny. When I offered to give him the case number he accepted but it seemed like would do no good. Our call was disconnected. When I tried calling back the stores automated system was turned on and I could not get back through.
Now I have the full retail price of an iPhone 5 64GB black CDMA on my credit card and Apple will not process the refund as they said they would.
I've, at this point, spent between 14-16 hours at Apple Stores or on the phone with AppleCare representatives, and still do not have the problem resolved.
SOLUTION
AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
DESIRED OUTCOMES
I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
Apple covers the cost of the solution because I did not create the problem.
Apple resolves their internal issue without costing me more time, energy, or money.
This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
Does anyone have recommendations for me?
Thank you!
<Edited by Host>

Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple?

Switched from iphone 5c to Galaxy Note 4-not getting texts or voice mail on new phone. Any help out there appreciated?

Any help getting VM & texts on new Note 4? switched from iphone 5c

you need deactivate iMessage before switching from iPhone to android. go to following webpage. Issues with texts after moving to Android from iPhone? Here's an easy fix! | Android Central

TS1717 ATH.exe has stopped working. How do I stop getting this error message and fix the problem?

I keep getting the error message ATH.exe has stopped working. How do I fix the problem so I don't the error message anymore?

There is a problem that Apple needs to fix (ha ha.. there are many but I digress) with ATH hanging after an ios device has been removed from the USB slot.
Re-inserting the device creates a new ATH instance which has some kind of conflict with the existing (hung) instance.
The solution is to end the process using CTRL-Alt-DEL and under processes there will mostlikely be two (or more). Kill them both, re-insert your device and it should sync OK.
Apple - please fix this (and the firewall problem) immediately.

Understanding a kernel log and fixing the problem

Is anyone able to understand the kernel panic log below and help me fix the problem. I'm on an Intel Core 2 Duo iMac (late 2006) running 10.4.11. Here's the log:
Mon Sep 22 19:53:13 2008
panic(cpu 0 caller 0x001A49CB): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00000002, CR3: 0x00f17000, CR4: 0x000006e0
EAX: 0x000000ff, EBX: 0x00000001, ECX: 0x00000000, EDX: 0x25b73913
CR2: 0x00000002, EBP: 0x140e3d58, ESI: 0x125e2000, EDI: 0x02e0a800
EFL: 0x00010246, EIP: 0x00a0ddac, CS: 0x00000008, DS: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x140e3a58 : 0x128d0d (0x3cc65c 0x140e3a7c 0x131f95 0x0)
0x140e3a98 : 0x1a49cb (0x3d2a94 0x0 0xe 0x3d22b8)
0x140e3ba8 : 0x19b3a4 (0x140e3bc0 0x287 0x140e3bf8 0x140a17)
0x140e3d58 : 0xa0fc3b (0x25b738c8 0x25b738e0 0x5f 0x2827c00)
0x140e3e78 : 0xa110cb (0x0 0x23 0x140e3ed8 0x1a2e7e)
0x140e3ed8 : 0x9ba88b (0x125e2000 0x0 0x0 0x0)
0x140e3f08 : 0x39b96f (0x2b68400 0x2b45d40 0x1 0x268dfe4)
0x140e3f58 : 0x39ab41 (0x2b45d40 0x136064 0x0 0x268dfe4)
0x140e3f88 : 0x39a877 (0x2c7c640 0x2c7c640 0x134db9 0x136064)
0x140e3fc8 : 0x19b21c (0x2c7c640 0x0 0x19e0b5 0x27e37a0) Backtrace terminated-invalid frame pointer 0x0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AirPortBrcm43xx(244.46.9)@0x9b3000
dependency: com.apple.iokit.IONetworkingFamily(1.5.1)@0x969000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x566000
dependency: com.apple.iokit.IO80211Family(163.1)@0x994000
Kernel version:
Darwin Kernel Version 8.11.1: Wed Oct 10 18:23:28 PDT 2007; root:xnu-792.25.20~1/RELEASE_I386
Thanks!

Understanding crash logs isn’t easy and it’s hard (sometimes impossible) to decipher the cause of the problem. Take a look at Apple’s Crash Reporter document at http://developer.apple.com/technotes/tn2004/tn2123.html The log does reference Airport. Are you using AirPort?
Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. When trying to troubleshoot problems, disconnect all external devices except your monitor, kbd & mouse. Do you experience the same problems?
May be a solution on one of these links.
Mac OS X Kernel Panic FAQ
Mac OS X Kernel Panic FAQ
Resolving Kernel Panics
Avoiding and eliminating Kernel panics
12-Step Program to Isolate Freezes and/or Kernel Panics
 Cheers, Tom

Switching from Iphone 5 to Galaxy s5--iMessage issue

I recently switched from my iphone5 to my galaxy s5. I am unable to receive messages from other iphone users due to imessage, I am able to send and they do receive them. Those receiving messages are unable to send messages to me at all. With the message "Message could not be delivered" listed for them. I have attempted the following: Removing my icloud, disabling imessage from my phone, backing up the phone and doing a full reset/restore after imessage had been disabled, had the receiving user delete the message thread and start a new one. Any suggestions?

Call apple support

Switching From iPhone 6 to Galaxy 6

So is there anyway I could switch a 64 GB iPhone 6 out for a 32 GB Samsung Galaxy 6 in the middle of my contract? I have a 2 year contract and I bought my iPhone back in December- still in perfect condition. Just really wanted to switch to the new Galaxy and I figured that since a 64 GB iPhone 6 is more expensive than a 32 GB Galaxy 6, it wouldn't cost very much to do this. Can anyone confirm this or tell me what I would have to do?

Jaquii11 wrote:
So is there anyway I could switch a 64 GB iPhone 6 out for a 32 GB Samsung Galaxy 6 in the middle of my contract? I have a 2 year contract and I bought my iPhone back in December- still in perfect condition. Just really wanted to switch to the new Galaxy and I figured that since a 64 GB iPhone 6 is more expensive than a 32 GB Galaxy 6, it wouldn't cost very much to do this. Can anyone confirm this or tell me what I would have to do?Probaly have to pay full price for Galaxy S6. You bought iPhone 6 in December 2014, actually only six months into 2 year contract, unless you qualify for Next program, I recommend wait it out.

I just switched from iPhone to Samsung s4

I am not receiving any texts from iPhone users! What do I do? I tried to unregister my device but it is not showing up...

Have you un-synced , icloud, change iTunes PW, if you still have the old device turn off I message on device and in cloud also disable find my iPhone. That should help.

HT1430 Two days and FaceTime is not working for myself and many others. Have tried everything possible. Apple Support please acknowledge and fix the problem!

I have done everything suggested several times. I am seeing more posts everyday from other people having problems
With FaceTime.

This is not apple support and we cannot fix the issues with FaceTime. This is a user to user forum. There's a link to Apple support at the bottom of this page.

HT2905 This still does not discuss why these dupicates keep being made. It would be really, really nice if Apple were to look at their code and fix the problem in the first place. I have to go through my library every other week to remove the duplicates.

This also applies to iTunes for Windows. I have been using iTunes since 2007. In every version that I have used, random tracks get duplicated for no reason. I will usually go a month or two at time before I touch my library. It doesn't take much to understand that have an entire library of over 10 gigabytes being duplicated several times will eat up the small hard drive on a Macbook Pro. Why has Apple only come up with the solution to have their customers delete the duplicates rather than change the iTunes coding to preven the duplications in the first place?

After my PC crashed and I moved my iTunes library to a new laptop (with a lot of technical help) it appeared that almost all my songs had been duplicated. However, the music could only be found under one fo the titles that showed. The one without the music has an ! inside a circle in front of it. If I try to play any of these on my laptop I get an error message saying the song can't be found. When I synched to my iPod I found that many of my songs were not on the iPod. It turned out that durring synching my iPod picked only one version of each song and if it picked up the one with the ! it didn't pick up the title or the actual song - so it appeared I had lost the song. If I go back into my iTunes library and delete the songs with the ! and then resynch, it will pick up all the tunes. The problem is I have several thousand songs in my library - it would sure be nice if there was an automatic way to delete all the songs with the !.

Switching from iPhone to Samsung Galaxy S4 and Fixing the Problem

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