System updata error

an issue on the new t410...
I have several softwares which can only be run on the xp-system (the original OS is win7pro)
however, I have a critical problem with the system update
everytime is gives a message
"System Update - An error occurred while gathering user information "
I have tried many possible methods as I can find by internet search, however, they do not work at all..
What is happening here??

That (rather uninformative) error message usually means the version of TVSU you are running is too old for the version on the Lenovo servers.
If you are running an older TVSU (maybe one that came w/an XP downgrade) go to the support site and install the newest version.  Hopefully that will get you going.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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  • System Update error "An error occurred while gathering user informatio​n"

    I honestly think that i'm never going to stop running into issues with Lenovos software....
    Anyways, i've reinstalled countless times trying every way to fix things and nothing works. I will post my log for others to look at and hopefully help me out. 
    [Lenovo System Update build: 2015-01-15 5.06.0027] 3/4/2015 5:58:34 PM
    Info 2015-03-04 , 05:58:34
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2015-03-04 , 05:58:36
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 4.0.30319.34209
    Info 2015-03-04 , 05:58:36
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2015-03-04 , 05:58:36
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:36
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2015-03-04 , 05:58:39
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_14_00
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml
    Info 2015-03-04 , 05:58:39
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2015-03-04 , 05:58:39
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2015-03-04 , 05:58:39
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Downloaded
    Info 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    Message: Parsing the UDF file
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_14_00.xml, this XML file is not well-formed
    Exception:
    Message: Root element is missing.
    Type: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(Exception e)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent(​)
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XPath.XPathDocument.LoadFromReader(XmlR​eader reader, XmlSpace space)
    at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
    at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename$C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin$ -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory $C:\Program Files (x86)\Lenovo\System Update\egather\$ /type COMMAND /securitycode a7db21fdc747d5e6f213b2b4c6632dc5dbfe5162 /timeout 300000
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'.
    Type: System.IO.FileNotFoundException
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    at Tvsu.Egather.EgatherManager.get_EgatherMinimal()
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isError getting the Egather parser
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: Error getting the Egather parser
    Type: Tvsu.Engine.Process.EgatherException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2015-03-04 , 05:58:39
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2015-03-04 , 05:58:41
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2015-03-04 , 05:58:42
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2015-03-04 , 05:58:42
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2015-03-04 , 05:58:42
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2015-03-04 , 05:58:42
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2015-03-04 , 05:58:43
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application
     One thing I noticed is that if I visit the download link for the HelloLevel_9_14_00.xml here: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_14_00.xml
    It shows up completely blank but everything HelloLevel_9_13_00.xml and < shows up fine for me. It appears this is the same issue the log is reporting saying that "this XML file is not well-formed" could this be a Lenovo issue though? No one else has reported this exact problem though so I guess not.
    My model is a Thinkpad Edge E540 (20C6008SUS) with Windows 8.1
    Solved!
    Go to Solution.

    The hello level  9_14 is expected behavior. The link is currently set blanks.  Down the road, when a newer version of SU is available, and Lenovo wants SU to self update, this link will contain the self update information. 
    As you saw, hello level9_13 contains data.
    My notes: 
    systemupdate506-01-15-2015.exe System Update  5.06.0027 hl=14  (02/05/2015)
    systemupdate506-11-04-2014.exe System Update  5.06.0024 hl=13  (11/24/2014)
    >>>> users of SU 5.6.0024 , which is hello level 13, will be offered self update of SU to the current release.
    ====
    Your failure is here:
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​​g type)
    Message: Unable to execute egather
    Severe 2015-03-04 , 05:58:39
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Error getting the Egather parser
    Exception:
    Message: Could not find file 'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    ================
    SU runs ia.exe(inventory agent) via tvsucommandlauncher via  the SU service in windows services. 
    Expected output is the creation of  two XML's:
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin.XML'
    'C:\Program Files (x86)\Lenovo\System Update\egather\sysreco.XML'
    These two .xmls contain information about your system such as machine type and model.
    This message stated:
    Message: RC eGatherer: 0
    I dont think ia.exec ever got executed.
    ===
    In c\programdata\lenovo\systemupdate\logs    
    Post
    tvsu_exec.log
    Tvsucommandlauncher.log 
    service.log   (inside the SUservice logs folder).
    Go into windows services, and find entry name System Update and make sure it is set to start type=manual..
    ==
    DId your system ship from the factory with System Update installed?
    Have you ever run a prior release of SU on your system with success, or is this your first time using Su on your system?

  • System Update Error in T41

    I am trying Windows 7 on my T41, and running System Update ver. 4 to get the necessary drivers. I keep getting Error 75. Can anyone help me?

    Hi scottiecargo, welcome to the forum,
    hate to disappoint you, but server OSes were never supported in SystemUpdate and neither IBM or Lenovo ever released drivers for server OSes for any ThinkPads.
    I know some people have installed server OSes on ThinkPads, searching here and at http://forum.thinkpads.com/ might produce some driver ideas for you.
    Good luck
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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  • System Update Error on Windows XP 64 bit

    When I try to run System Update on my T410 which I have just installed Windows XP 64 bit on, I get the following error message.
    Searching for Updates
    An error occurred while gathering user information.
    System Update does nothing after that.

    Hello,
    I don't believe that Lenovo ever shipped a T410 with Windows XP Professional 64-bit Edition, so you'll likely need to manually download device drivers for the various hardware components from the various silicon manufacturers' web sites (i.e., Intel, nVidia and so forth).
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    Aryeh Goretsky
    I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
    S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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  • Thinkvantage system update error thinkpad t41

    hello everyone.... so i'm running (windows server 2008) on thinkpad t41 and when i try to run the (thinkvantage system update) i keep getting this error messge  .    (an error occured while gathering user information).... does anyone no how to fix this.. thanks
    Solved!
    Go to Solution.

    Hi scottiecargo, welcome to the forum,
    hate to disappoint you, but server OSes were never supported in SystemUpdate and neither IBM or Lenovo ever released drivers for server OSes for any ThinkPads.
    I know some people have installed server OSes on ThinkPads, searching here and at http://forum.thinkpads.com/ might produce some driver ideas for you.
    Good luck
    Andy  ______________________________________
    Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
    Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
      Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
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  • ThinkVantage System Update error

    I recently used a set of system restore disks after a hard drive failure in my R61i. Now when I run System Update version 3.00.0022 I receive an error message (an error occurred while gathering user information) My system bios is version 2.16. Does anyone know how to fix this?
    Solved!
    Go to Solution.

    Does this help?:- http://forums.lenovo.com/t5/ThinkVantage-Technologies/System-Update-An-error-occurred-while-gatherin...
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
    Did someone help you today? Compliment them with a Kudos!
    Was your question answered today? Mark it as an Accepted Solution! 
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  • System Update error with ia.exe - is there a fix?

    Hi
    T61 - XP Pro SP3 - running OK until recently! ......Now, cannot System Update my T61 due to this ***** error. I've read as much as there is on the forum and other pages and cannot [as yet] make out if there is an actual fix. Any claims...? Lenovo....?
    Incidently, having issues with Windows Updates too.... cannot install SQL 2005 SP2/3 due to '0x663' error message does anybody know what this refers?  MS are less than informative ...
    Thanks

    Maybe do a search before starting a new thread.  This topic has been discussed in many threads.  But to give you hope, iOS 8.1 is coming in the next couple weeks and according to several developers who have the Beta version and even some publications who have access, 8.1 will indeed address Bluetooth Connectivity issues. 

  • System Update Error while loading

    Having a problem with the ThinkVantage System Update Tool v3.14 running on T40 w/ XP SP2.
    When I launch the tool I get the following error:
    "A problem occurred while loading the System Update configuration settings. Please wait while System Update restarts."
    I click OK for the error and System Update restarts and gets the very same error.... over and over again until I kill the Tvsukernel.exe.
    I have uninstalled / reinstalled the app....yes with reboots in between.
    I have validated that I have the latest .Net version
    I get the same result if I launch System Update from Start Menu or within Lenovo ThinkVantage Toolbox.
    I'm not using a proxy.
    TVT Scheduler is running.
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    hello
    hear is the link for your thinkpad software check it out 
    thinkpad software downloads
    Cheers and regards,
    • » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
    ●๋•کáŕádhí'ک díáŕý ツ
    I am a volunteer here. I don't work for Lenovo

  • Windows Update Client failed to detect with error 0xc8000247 after using Lenovo System Update 5

    My Windows 7, SP1 was running fine, until I installed few updates on 10/15 using Lenovo System Update 5 then Windows Update stopped working, shows as RED:
    {CE3119AD-35EF-41CF-9C21-C7698FEB8393}    2013-10-14 21:53:00:256-0700    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 4 updates.
    {EB17A01A-EB6E-49FF-9EA2-AA0DD063B4B1}    2013-10-15 04:15:54:069-0700    1    162    101    {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}    201    0    AutomaticUpdates    Success    Content Download    Download succeeded.
    {77DAE88F-2795-4258-8BBF-8D27E53662CF}    2013-10-15 12:10:38:196-0700    1    193    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Restart Required: To complete the installation of the following updates, the computer must be restarted. Until this computer has been restarted, Windows cannot search for or download new updates:  - Security Update for Windows 7 for x64-based Systems (KB2862330)
    {1398F777-3AEF-4D1D-BE4C-407EC4AEAD4C}    2013-10-15 12:15:25:676-0700    1    183    101    {C61A0D00-3E51-48AC-B0AF-1D3E02B9E5D3}    201    0    AutomaticUpdates    Success    Content Install    Installation Successful: Windows successfully installed the following update: Security Update for Windows 7 for x64-based Systems (KB2862330)
    {A220898A-E5FE-4FE7-8413-2B0C7B4013D0}    2013-10-15 12:15:25:766-0700    1    202    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content Install    Reboot completed.
    {A5400FF2-33ED-4A47-8409-13E5DFE16A6D}    2013-10-15 19:29:31:486-0700    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    ChkWuDrv    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    {43C533EE-775D-445E-A652-06648B72DE65}    2013-10-15 19:29:49:702-0700    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    ChkWuDrv    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    {D6AAAFFB-7F18-4A7E-B39D-1BA09CDC5E6D}    2013-10-15 19:30:05:744-0700    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 3 updates.
    {4E73B1C1-5BA2-415D-AB34-92F7AB3DB418}    2013-10-15 19:30:08:753-0700    1    147    101    {00000000-0000-0000-0000-000000000000}    0    0    ChkWuDrv    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    {51248882-41AC-4E59-B813-87AD326310AD}    2013-10-15 20:00:05:044-0700    1    183    101    {DBD3B4E9-0357-47DA-8317-D0CF2163BFE6}    501    0    wusa    Success    Content Install    Installation Successful: Windows successfully installed the following update: Hotfix for Windows (KB2661796)
    {FB2B8E5E-442C-4E76-B23D-6A41B4324C9D}    2013-10-16 00:11:39:832-0700    1    148    101    {00000000-0000-0000-0000-000000000000}    0    c8000247    AutomaticUpdates    Failure    Software Synchronization    Windows Update Client failed to detect with error 0xc8000247.
    Lenovo Thinkpad W500, Intel (R), Windows 7, SP1, latest updates as of Oct 15
    (1) Checked Setting,  set to automatic update whenever, even changed to never update, rebooted the OS and changed back to automatic update and rebooted the OS.
    (2) Stopped Windows Update Services, renamed SoftwareDistribution folder and started the window update services and rebooted.
    (3) Ran MS FIXIT
    (4) Ran System File checker Scan (sfc /scannow)
    (5) Ran CHKDSK /F
    (6) Installed "Intel Rapid Storage Technology" drivers from Lenovo site
    (7) Ran Update for Windows 7 for x64-based Systems (KB971033)
    None of the above possible recommended solutions were able to fix the issue yet and now I am getting a message your Window is Not Genuine!
    Any help or guidance is appreciated.
    Solved!
    Go to Solution.

    The Lenovo System Update installed the "Intel Matrix Storage Manager driver 8.9.2.1002" right before the Windows Upgrade got broken. So in the Device Manager under IDE ATA/ATAPI Controllers, I choose Intel ICH9M-E/M SATA AHCI Controller, on the Driver Tab, I choose the option "Roll Back Driver" and after rolling back the driver and restarting the OS, now Windows Update is working like a Champ!
    The End!

  • I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still

    I recently did a system update and installed Yosemite on my Mac. Now I am unable to open CS5 at all. The error message I get is this: "To open Adobe Photoshop CS5.1, you need to install legacy Java SE 6 runtime." I have tried downloading this and it still gives me the same mess

    In the details it is mentioned that it is an outdated version of Java.
    Is this a security risk that i need to live with to get CS5 to run with Yosemite?
    Also i need to reject messages from Java in the future about updates, or not?
    thx for any input

  • My phone was doing system update.  will not turn on now gives me a startup error and turns off

    my phone did a system update to lollipop now it will not turn on and gives me an error message 1740 and 1790 then turns off

    Oh boy! Like stef7 mentioned, I am also curious to know which device you are using so I can assist you and get the device working for you again.
    TamaraH_VZW
    Follow us on Twitter @VZWSupport
    If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

  • T61P - System Update build: 5.02.0011 - Error occurred while gathering user informatio​n

    I have issues with SU with my Lenovo t61p
    Win8Pro x64
    [Lenovo System Update build: 2013-4-11 5.02.0011] 29.4.2013 1:31:43
    Info 2013-04-29 , 01:31:43
    at Tvsu.Environment.EnvironmentManager..ctor()
    Message: Starting Environment Manager...
    Info 2013-04-29 , 01:31:43
    at Tvsu.Nls.NlsResources..ctor()
    Message: Starting the instance of NLS@Runtime
    Info 2013-04-29 , 01:31:44
    at Tvsu.Nls.NlsResources..ctor()
    Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Obtaining information from the Enviroment Manager...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Starts...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Validating Ends...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Sending Values to the SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Receiving Values from the SchedulerManager
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Starting Validation Process!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All validations have been processed!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Writting to the registry...
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - All values were saved on the Registry!
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - Reloading Scheduler
    Info 2013-04-29 , 01:31:44
    at Tvt.Commonscheduler.SchedulerParser.SetValues(Stri​ng v_ScheduleMode, String v_ScheduleDayOfTheMonth, String v_ScheduleDayOfTheWeek, String v_ScheduleHour, String v_ScheduleMinute, String scheduleSecond, String v_NumMinutes, String v_wakeFromSuspendHibernate, String v_Pre, String v_PreParameters, String v_PreShow, String v_Post, String v_PostParameters, String v_PostShow, String v_Task, String v_TaskParameter, String v_TaskShow, String v_CPUPriority, String v_minDaysBetweenExecution, String v_lastRunTimeHigh, String v_lastRunTimeLow, String v_nextRunTimeHigh, String v_nextRunTimeLow, String v_preRunAsUser, String v_runAsUser, String v_postRunAsUser, String v_schedulerAbility, String v_schedulerPath)
    Message: Scheduler Parser - The Scheduler was reloaded
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: All values sent to SchedulerParser...
    Info 2013-04-29 , 01:31:44
    at Tvsu.Commonscheduler.SchedulerManager.Save()
    Message: Scheduler Manager ends...
    Severe 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Application runs with the framework: 2.0.50727.6400
    Info 2013-04-29 , 01:31:44
    at Tvsu.Engine.DataBase.InitializeDataBase()
    Message: Initializing the DataBase from file: updates.ser
    Info 2013-04-29 , 01:31:44
    at Tvsu.Sdk.SuSdk.StartApplication()
    Message: Starting the Application
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: Starting GUI...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: MainFrame created successfully
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
    Message: GUI -- Welcome screen
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:44
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.GUIController.SearchUpdates(Objec​t sender, EventArgs args)
    Message: Starting the Search process...
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Search screen on Action pane.
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Message: GUI -- Reporting progress for the Search
    Info 2013-04-29 , 01:31:49
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    Message: Get the System Properties
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: PreTask
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: Start
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Starting the task
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: The current process is:HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the PreProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Task.Task.Start()
    Message: Executing the StartProcess HelloProcess
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile(​)
    Message: The chm help file is already present in the system
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: The test.properties file was not found, the normal Hello process will continue.
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: HelloProcess Started
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Client level: HelloLevel_9_03_00
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.Engine.Process.HelloProcess.DownloadUDF(Strin​g helloClientLevel)
    Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\​SSClientCommon\HelloLevel_9_03_00.xml
    Info 2013-04-29 , 01:31:49
    at Tvsu.ConnectionSettings.ConnectionSettings.GetConn​ectionForURL(String url)
    Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info 2013-04-29 , 01:31:49
    at Tvt.ConnectionSettings.ConnectionSettings.GetConne​ctionForURL(String url)
    Message: Direct connection found
    Info 2013-04-29 , 01:31:49
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting PROCESSING status.
    Info 2013-04-29 , 01:31:49
    at Tvsu.FileDownloader.HttpsDownload.SetCertificates(​)
    Message: Setting certificates...
    Info 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.GetProxy(Connect​ionSettingsBean connBean)
    Message: Connection type set to DIRECT in ConnectionSettingsBean
    Severe 2013-04-29 , 01:31:50
    at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloa​dInfo fileInfo)
    Message: Debug Log: Init method:GET
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log: doDownloadByHttps InterException is null, uri:https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log doDownloadByHttps webException message:The remote server returned an error: (404) Not Found.
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml responseStatus:404
    Severe 2013-04-29 , 01:31:52
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Message: Debug Log server path: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/ag​ent/SSClientCommon/HelloLevel_9_03_00.xml webException.StackTrace: at System.Net.HttpWebRequest.GetResponse()
    at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttp​s(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
    Info 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: UDF download status is -> Failed
    Severe 2013-04-29 , 01:31:52
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: Could't connect to the HelloServer, no UDF file was downloaded
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherManager.GetEgatherParser(Strin​g type)
    Message: Running egather minimal.....
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
    Info 2013-04-29 , 01:31:52
    at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(S​tring directory, String command, String arguments)
    Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
    Info 2013-04-29 , 01:31:53
    at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
    Message: RC eGatherer: 0
    Info 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: MTM received from eGather: 6458BS9
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: An error ocurred while using the MappingParser
    Exception:
    Message: There is not entry for the key SRM
    Type: System.NullReferenceException
    at Tvt.Mapping.Languages.get_Item(String tla)
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Process.HelloProcess.Start()
    Message: A value could not be mapped when using the MappingParser or eGather execution failed
    Exception:
    Message: Error getting MappingParser properties
    Type: Tvsu.Engine.Process.MappingInterfaceException
    at Tvsu.Engine.Process.HelloProcess.Start()
    Severe 2013-04-29 , 01:31:53
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: HelloTask executed the process: HelloProcessthe message from exception isA fatal error ocurred while in the HelloProcess
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.Start()
    at Tvsu.Engine.Task.Task.StartExecution()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.​<set_Image>b__6()
    Message: Setting FAILED status.
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Logic.GUIController.ShowErrorMessage(Ex​ception e)
    Message: Error while gathering user information.
    Exception:
    Message: A fatal error ocurred while in the HelloProcess
    Type: Tvsu.Engine.Process.HelloProcessException
    at Tvsu.Engine.Task.Task.StartExecution()
    at Tvsu.Sdk.SuSdk.GetSystemProperties()
    at Tvsukernel.Logic.ProgressThread.InitSearch()
    Info 2013-04-29 , 01:31:53
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing ERROR Message: < An error occurred while gathering user information. >
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.Logic.GUIController.BackToMain()
    Message: Setting Welcome screen...
    Info 2013-04-29 , 01:31:55
    at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
    Message: Loading Welcome screen on Action pane.
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Close System Update?
    Info 2013-04-29 , 01:31:57
    at Tvsukernel.Dialogs.Messages.ShowStaticMessage(Stri​ng message, String title, MessageType t, Boolean check)
    Message: Showing QUESTION Message: < Are you sure you want to close System Update? >
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.Logic.GUIController.AskBeforeClosing()
    Message: Application will close now? True
    Info 2013-04-29 , 01:31:59
    at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelE​ventArgs e)
    Message: User wanted to close System Update, or the package force a reboot.
    Severe 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty
    Info 2013-04-29 , 01:31:59
    at Tvsu.Engine.DataBase.ShutDownDataBase()
    Message: Shutting down the DataBase, saving any data into file: updates.ser
    Info 2013-04-29 , 01:31:59
    at Tvsu.Environment.EnvironmentManager.closeEM()
    Message: Closing Environment Manager.
    Info 2013-04-29 , 01:31:59
    at Tvsu.Sdk.SuSdk.ShutDownApplication()
    Message: Shut Down the Application

    You have win8. Have you ever had an earlier version of SU , ie when you booted up the 1st time (did it work).
    Run windows update and make sure .netframework is current.
    Did you upgrade from win 7?

  • Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?

    Team Lenovo,
    I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
    I've made sure no firewalls are active.  Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options.  I've tried to uninstall and reinstall and no change.  I've also tried to run as an Administrator and no luck either.
    I reviewed the logs that are located at:
    C:\Program Files (x86)\Lenovo\System Update\logs
    I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it.  I did notice download.lenovo.com link when I try to reach it directly shows file not found???
    [ThinkVantage System Update build: 2009-10-19 4.00.0024]    2/5/2011 4:13:45 PM
    Info    2011-02-05 , 04:13:45
        at Tvsu.Environment.EnvironmentManager..ctor()
        Message: Starting Environment Manager...
    Info    2011-02-05 , 04:13:45
        at Tvsu.Nls.NlsResources..ctor()
        Message:
    The active language is: EN
    The default language is: EN
    The OS language is: EN
    The language loaded type is: OS
    Severe    2011-02-05 , 04:13:45
        at Tvsu.Sdk.SuSdk.StartApplication()
        Message: Application runs with the framework: 2.0.50727.4952
    Info    2011-02-05 , 04:13:45
        at Tvsu.Engine.DataBase.InitializeDataBase()
        Message: Initializing the DataBase from file: updates.ser
    Warning    2011-02-05 , 04:13:45
        at Tvsu.Gui.Util.Tools.get_SystemVendor()
        Message: The vendor was resolved to THINK
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
    Info    2011-02-05 , 04:14:11
        at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
        Message: Direct connection found
    Info    2011-02-05 , 04:14:11
        at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
        Message: Connection type set to DIRECT in ConnectionSettingsBean
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: The current process is:HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the PreProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Task.Task.Start()
        Message: Executing the StartProcess HelloProcess
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
        Message: The chm help file is already present in the system
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: The test.properties file was not found, the normal Hello process will continue.
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: HelloProcess Started
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.Start()
        Message: Client level: HelloLevel_8_05_80
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
        Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
    Info    2011-02-05 , 04:14:11
        at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
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