Talk21 to Premium Mail = total mess up!!!

Ok so i had a talk 21 account,signed up to Premium Mail, supposed to be free for a year. Now they have deducted two months by direct debit. Ive tried calling, the online help service, been on hold, transferred numbers, NO ONE is picking up, i mean are they always busy??? This is ridiculous. What utter appaling service, not sure what to do now?

here is a far larger post http://community.bt.com/t5/Other-BB-Queries/Charging-for-Talk21-email-addresses-money-grabbing-or/td...
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Mac Mail totally messed up - HELP!

I have seven email accounts I organize through mail. NONE of them are allowing me to send right now. One account just re-downloaded 800 emails for no reason. The connection doctor says everything is OK. But NO emails are sending. If anyone knows why, PLEASE help me.
Also, please let me know third party applications that are reliable. This is the third time this has happened since switching to Snow Leopard.

I'd guess that by now, with 3 failures you might look at getting an external hard drive and setting up Time Machine. With so little data about your account types servers and other settings I don't know where to start. You didn't say if they are POP or IMAP or both, or mention if you are sending through each accounts SMTP server or the one provided by your ISP, or much of anything else. If you had a TM backup, you could just reload the files or even the entire system from before the failure.
Anyway, Thunderbird 3.1 has been released by Mozilla:
http://www.mozillamessaging.com/en-US/thunderbird/
It's kinda nice, and has hundreds of Add-ons, and I've seem the tabbed emails on the Windows version. It works well.
"For Mac users, Thunderbird 3 is now integrated with Spotlight, can import from Mail.app, read your OS X address book, and use Growl for new mail alerts."
I've got quite a few PC clients using Thunderbird because it was so much better than MS Outlook Express. I haven't needed to try it on the Mac, but the Mozilla support is pretty good. I do use their FireFox browser because of the Add-ons I use every day.

Move to BT Premium mail messed up

I changed my ISP away from BT. I therefore got the warning about my mail accounts being deleted. I was quite happy to move to BT Premium mail and pay the fee.
I have 1 main account and 1 sub account but the main account would not permit me to apply for BT Premium mail so I raised a case with the helpdesk. I was contacted by Helpdesk and the technician guided me through applying for Premium mail via the sub account. I pointed out what was likely to happen (the sub account would be migrated and the main account not). He assured me all would be well on the phone and both accounts would remain related.
Yes you have guessed it - they have not. The sub account is indeed on Premium mail but shows no relationship to the main account. I can still access mail on the main account but i cannot manage the main account anymore (change password,etc).
I realise this is just another part of the fallout from the BT Mail migration last year but might be a warning for others.
Could one of the Mods on here please assist if at all possible?
I urgently need to get these accounts related again before all my mail is deleted from the main account who is actualy paying the bill for this service.
I woud be most grateful for any such assistance

Hi Dynamic,
I'll be able to help you with your email. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Premium Mail

Hi, I currently have a premium mail (talk21) account. This is paid for by automatic credit card payment each month.
This is the only product I have from BT since moving to New Zealand.
I want to change the credit card details but can't find how to do it.
I've tried MyBT but I keep getting asked for my BT account no. and I don't have one, only the premium mail account no. which the website won't accept. I've contacted customer services but they just emailed me and said to logon to MyBT.
Not much help. I've never had a bill for the premium mail, it just gets charged monthly. Any ideas anyone? Cheers, Nick.

Billing Live Chat should be able to help, open from 8am UK time.
You can click the white star next to this message if you think it was helpful.

Post Moved Upraded to Premium Mail and my Flickr ...

Poast Moved to OtherBB Queries http://community.bt.com/t5/Other-BB-Queries/Upraded-to-Premium-Mail-and-my-Flickr-Pro-Account-was-Do...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Sent a email complaint yesterday to BT....This is what the response was...
"Jastinder, you will need to contact our premium mail tech team on 0800 111 4567 and they will be able to go through this with you. Im sorry that I can not help you with your complaint it will have to go through our tech team. "
Incredible, they have been the people I have been dealing with for the last month and the people I am complaining about. Rather than escalate the matter with that department internally in order to resolve it like any other complaints department would they want me to resolve it myself..?? It is like going to a shop's manager to complain about a member of their staff only to be told by that manager that they cannot help and I would need to speak to that member of staff that I was complaining about.
Surely this is not how complaints are dealt with (or are they within BT). Surely they should have escalated this matter themselves to the Tech Team and ensured that I received a response. They never even acknowledged anything I said within the complaint regarding a resolution or customer loyalty....
It was one thing being frustrated by that fact that this issue has dragged on for a month, but it's another matter that my complaint has been washed aside in this manner....I'm totally disgusted and the best thing is now to cancel my Premium Mail Service immeditately and change my telephone service over to o2...

Keeping my BT Yahoo Premium Mail Account, I am hav...

I cancelled my BT Broadband Option 3 subscription around Nov 20th 2011 and I discovered on the internet that my BT Yahoo Premium mail would be terminated 90 days after my BT Broadband was cancelled, I've had my bt email account for around 10 years so I don't want to lose it.
I've been running around in circles trying to get the £1.54 monthly charge setup so that I can keep my exisiting BT Yahoo email account all have lead to a dead end .. could you please help me .....
Here are some problems listed below that I've encountered:-
1) I navigate to the following BT website link where it advertises to 'keep my email' account for bt yahoo premium for £1.54 / month, I enter my email account and it states "there is a problem with the status of your account" and doesn't allow me to progress further with the upgrade. Here is the link...
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=26508&s_cid=con_FURL_...
I still have a bt.com/btyaoo account and a BT landline and I can setill see broadband being billed for Nov 2011 so I don't understand why it will not allow me to upgrade here on the link above.
2) I was advised by BT operatives to go to the following alternative BT web page to upgrade to BT Yahoo premium mail and most of you will be more familiar with this one... however it only allows the user to generate a NEW BT Yahoo email address NOT KEEP your EXISTING email address despite the link advertising that you can keep it..... after entering my bank account details and I enter my btopenworld email account the web page stops with an error stating that my BT Yahoo email adress is 'already taken': here is the link, also there is a link from my http://home.bt.yahoo.com/ 'my account' page to the very same link stated below... the link is named 'Upgrade To Premium Mail' which is very deceptive as it is not an upgrade of your exisiting email account its an entirely new email address that it allows you to create only and this is no good. Here is the link .. with the premium link right at the bottom...
https://register.btinternet.com/cgi-bin/registernow?version=ie5&ex=1&product_type=PMR
3) I was advised by a BT operator to contact the BT Yaho premium mail team on the phone (I have a BT phone landline btw) and I called 0808 100 6778 Option 2 (email) Option (1 Change email) on a Sunday at 11am and all I got was the following message then the line cut off, the team should have been there as the message stated but the help service team was not available which is perplexing .. here is the message is this service dead ?
"Welcome to BT our advisors are available from 9am to 9pm Monday to Friday and 9am to 6:30pm Saturday to Sunday"
Not true...
I remember calling the yahoo premium email team around the 20th Nov 2011 (about a month ago) and they told me that I would receive an email warning me that my BT Yahoo email account would be cancelled in 90 days with an option to upgrade to premium... this email has not been received (I even checked bt yahoo spam folder) hence why I am getting worried about not being able to renew my BT Yahoo Email Account.
4) I called up other BT Broadband and technical numbers but they can detect from my BT landline that I no longer have BT Broadband so those numbers are not availale to me for help.
In summary it seems that you do have a service to upgrade to BT Yahoo Premium Email for BT users who have left BT Broadband but it is EXTREMELY difficualy to obtain to customers who are willing to pay for this service. Can anyone out there please help me. If I lose the email account it is a very serious matter to me as I have had it around 10+ years.

I'm moving from BT Broadband. I'm wanting to keep the email address and have found that going here...
http://bt.custhelp.com/app/answers/detail/a_id/12682/~/what's-the-difference-between-bt-yahoo!-premi...
and then clicking on www.bt.com/premiummail gets you:
Sorry, this page is currently unavailable
The tip (as stated above) about phoning the number above worked well.
I was told by the support person there is a 90 day grace period after the end of the BT Broadband and an email will come through on about day 86. The guy on the phone said ring the same number again then to upgrade to subscribe to the service.
If there is a department in BT that looks at things that don't work on their website it might be worth fixing this.

BT Premium mail & Broadband - at my wits end

Converted my free @btinternet addresses to BT Premium mail last Sep.
Opted for BT Broadband in April.
Have been trying ever since to get my Premium mail moved to the BT Broadband so I don't have to pay.
Have been in touch many times with the BT Premium mail team.
Have written (yes paper, envelope stamps and stuff) to Customer service and had two calls from them saying it will all be fixed.
Got an "Overdue" reminder today that my BT Premium mail isn't being paid (the BT Premium mail team cancelled my DD in April but failed to transfer the email account over).
I ring BT Accounts today and there is NO note at all on my BT Premium mail account about any of the above.
1) How do I get this fixed?
2) How do I make a more formal complaint that will actually be dealt with?
3) Why did I stick with BT? (Rhetorical but I don't currently have an answer).
I'm terrified now that my email account will just be cut off without a 'by your leave' and I thought I was doing a clever thing taking out BT Broadband
Solved!
Go to Solution.

old_email wrote:
i
imjolly wrote:
The only people on forum that can help are forum mods only BT employees on forum. They will post a contact us link probably tomorrow now.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
Sounds to me that this will further confuse things as I doubt that they will have full access to my letter of complaint (8th May) - or will the
don't know what happened to the rest of my reply - never mind it probably was best "censored" but thanks for your response.

I've managed to get back to Pages 4.3 and delete the downgrade Pages 5, which makes a total mess of any doc prepared with it, but how to I get back to the old version of Pages on my iPad so that I can work while I am away from home.

I've managed to get back to Pages 4.3 on my iMac and delete the downgrade Pages 5, which makes a total mess of photo-rich documents prepared with Facing Pages (most of mine), but how to I get back to the old version of Pages on my iPad so that I can work on sections away from home. At least on my old PC, Word maintained compatability with old versions. Beginning to regret having switched.

Thanks for your help. What is really irritating is that Apple give a big hurray about what they have added as "new" in Pages 5 (most of it pretty useless) without telling you of the myriad things they have deleted. If they had shown the list your gave the link to, I doubt may regular users would risked going to Mavericks with its auto upgrade. My partner got the message in time and is sticking with the earlier operating systems and Pages on Mac and iPad. Lucky girl.
I have found a way to use my iPad to add chapters written while on the move to reports on my iMac Pages 4.3. If I write it on the new Pages on the iMac (don't seem to be able to revert there), the send the report as an email in WORD format (not Pages) and download it in the Text Editor, then cut and paste into the story on the iMac. Hardly elegant but it works.

Switch to Premium Mail

I have had a BT email address ever since I took out a broadband package ten years ago. I stopped being a BT broadband customer a long time ago but continued to use the BT email address. I recently had the email to say that the service would be stopped unless I took action. So, I dutifully signed up to have BT Premium Mail at a cost. I requested that the Direct Debit form be posted to me.
It's a couple of weeks later now and I haven't heard anything. I keep getting emails to tell me to activate my account but it requests an accoutn number which I do not have.
I cannot afford to those this email address or the emails in the mailbox but I don't know what to do next. The BT support site sends me round in circles.
Any ideas?
Thanks

I am in the same situation. I had BT broadband for over 10 years then switched to Sky a few years ago. I've been using btyahoo for free since then but it now it seems BT want to charge for email. I set up the DD to BT and am now at the activation stage. If you click the link in your email about activation it takes you to the relevent page where you need to input your account number. Being a non BT customer (apart from Premium Mail) you need to click the link on that page to have your account umber sent to you by post. I did this and the account number arrived but when i enter it the continue button does nothing, even though a tick apperas next to my entered account number to confirm it is a valid one. Any ideas guys?
I should add that you only need to pay the monthly amount of £1.60 for your main mail email address and you get to keep up to 10 sub account email addresses that you might have set up. This is handy as I thought I would have to pay a further £1.60 for my wife's email address.

Rendering of tab row and pages is totally messed up when I add/remove/scroll through tabs

After upgrading to 4b9 from 4b8, the rendering is totally messed up, whenever I add, remove or simply scroll through the tab row (if I'm calling it correctly). The tab row basically disappears and at least 5 seconds to come back, while lots of flashing and buggy behavior. During this time the rendering of the main page is also messed up.
After it finishes rendering, the main page could still be in a bad state. At which I have to switch tabs or scroll the main page, to force a re-draw of the main page, to get the rendering looking correct.
The only clue I have is that I have lots and lots of tabs open. And it looks like when I'm on the first few tabs it doesn't happen as badly.. This worked perfectly on 4b8.

I'm sorry to hear that you have so many issues. What version of Firefox were you using before?
The double title bar issue has been identified as an issue with the Tax Mix Plus extension but it doesn't affect everyone, it's an interaction with something else (not exactly clear what, although Norton Toolbar was mentioned in one thread).
There is a new version available that you could try. If Firefox is stable enough to do it...
orange Firefox button (or Tools menu) > Add-ons > "gear" icon > Check for Updates
If your beta version won't update, you could try installing [https://addons.mozilla.org/en-us/firefox/addon/tab-mix-plus/ from the add-ons site].
More generally, could I suggest disabling as many extensions as you can live without for 24 hours, and re-enable them gradually? This should help isolate interactions between them. As you know, you can do that here:
orange Firefox button (or Tools menu) > Add-ons > Extensions category
Finally, regarding your old session, if you haven't closed Firefox, you might find a sessionstore.bak file in your profile folder that contains your old session. To easily access that folder, try
Help > Troubleshooting Information > "Show Folder" button
Grab a copy of that file and save it somewhere outside the folder because it is overwritten when you close Firefox. Got to run, but if you find one with an appropriate date, someone can help you restore it.

OS Lion is a total mess

Why do Apple think its clever to upgrade their OS only to leave us all in a mess. I see pages and pages of complaints on these discussion boards.
I upgraded only because of my email account didn't work without it. Now I have so many issues, and please don't tell me its not because of Lion.
1- Wireless works only sporadically, I can never get on line via Safari, Email, or refresh my Podcasts, If I have my iPad (without Lion upgrade) next to me that works fine, but my MacPro takes 10 minutes of rebooting and trying to establish my wireless network, it's a total mess
2 - Time Machine keeps failing, I have to reboot my ex HD over and over again.
3 - Syncing my iPhone and iPad especailly photos to iPhoto constantly fails.
For a number of years I had everything working fine, Lion comes along, and now its like working with a computer in the early 90's, full of problems.
How can I remove Lion. I'll simply do without iCloud.

softwater wrote:
The issues you are experiencing ARE because of Lion - either its a corrupt install or its software conflict with something/s else on your system that is not compatible with Lion. This is evident by the fact that your system runs fine under Snow but not under Lion.
However, solutions are available if you are willing to work towards them.
Given the range of symptoms you reports, as I indicated above, you should try to reinstall Lion with a fresh download from the App Store because sometimes the original download is itself corrupted in some way (I learned this the hard way through personal experience).
If that doesn't solve your problems then you need to go the lengthier road of isolating the s/w conflicts. The first step in doing that is to remove everything from here:
 > System Preferences.. > Users & Groups | Login Items
then restart and test without firing up anything else.
If the problems persist, create a new user account (again in  > System Preferences...> Users & Groups), log in to it, and test. If the problems are seen in that account also, then restart the mac in Safe Mode and test again.
If after having done all this the problems remain, then post back and I or someone else will take you through the next steps.
It's not because of Lion.
Pete

Bt Yahoo! Premium mail sub account can't use POP3

Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
0[160f140]: SendUsername()
0[160f140]: SEND: AUTH PLAIN
0[160f140]: Entering NET_ProcessPop3 4
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: +
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: POP3: Entering state: 6
0[160f140]: POP3: Entering state: 50
0[160f140]: SendPassword()
0[160f140]: PLAIN login
0[160f140]: Logging suppressed for this command (it probably contained authentication information)
0[160f140]: Entering NET_ProcessPop3 54
0[160f140]: POP3: Entering state: 3
0[160f140]: RECV: -ERR [AUTH] Access to this service is not permitted.
0[160f140]: setting auth failure
0[160f140]: POP3: Entering state: 31
0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

BT Yahoo Premium Mail

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity. I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically. I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account. I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

Hi David,
Not too sure how I missed this, sorry.
You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Latest update 3.3 only for lion users? total mess

apple did a major step to indicate that aperture is no app for "pro"users. If it should be that it should support not only the latest system version!
latest update 3.3 only for lion users? total mess.
I will look for another solution. Sad.

Hi,
I was wondering if somebody could give me some guidance please?
I bought an N73 in September after much research and a lot of deliberating, I decided to purchase one (via O2 in England) even though i had heard lots of unhappy people claiming the phone had ruined their life etc due to its software faults.
I haven't updated my phone yet since buying it mainly due to being put off by the number of NEW problems the updates can cause.
I dont have any major problems with my phone, its got a bit slower with time and the camera isnt very quick when uploading and sometimes switches off (but i think its to do with the slide mechanism on the back), anyway i would be grateful if you would give me your honest opinion as to whether i should upgrade to the latest firmware or not!
Many Thanks
Richie

Premium Mail link broken for months - Please help

I have been trying to upgrade to Premium Mail (as per many of the other posts I read on here)
Every time I click on the Premium Mail link it tells me the page is broken. Thsi has been happening for a long while now. I can't find any way of doing it on Yahoo Mail website either. This is driving me nuts. I just want to keep my email address. We have already cancelled our broadband with BT since my boyfriend moved in and we consolidated phone lines.
Please help.
Heather

Your only hope is to contact Yahoo, as BT will have no more involvement as you are not one of their customers any more.
See http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_MAIL&page=contact
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Talk21 to Premium Mail = total mess up!!!

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