Tech Fee

Hi~I want to put add 2 more FIOS boxes to my home....I have 3 currently and have never paid a tech fee. We had evry room wired when we built it as well as FIOS (phone/internet) installed the day we moved in. Can anyone tell my why now I need to pay $100 to have a tech come put 2 boxes in rooms already wired? Has anyone else had this experience?

welcome back to verizon. love the tv picture...everything else is a problem. fees for everything, no customer service to speak of and 30 min wait times, no online help and when you do send an email you get an automated response that is of little value or help, phone service is not as good quality as my previous provider(cable). very disappointed in the company and its committment to customers. but love the picture!

Similar Messages

Regarding sap teched fee...

hi,
I am Srikanth D.I am working in a small organization since 13 months.I want to attend the sap teched certification for this i have concern with my management.I have approved green signal from them,but they won't pay to me.I have to bare the expenses.So,for certification alone how much i have to pay and what are the documents required from my company.
thanks & regards,
SRIKANTH.D

Hi Srikanth,
To appear in certification under teched you have to first register for it by paying the full registration fees :INR 16,500/-
Once you registered with teched by paying the full amount then you have to pay INR 5,500/- separately for certification exam. It means the total will be INR 16,500/+5,500/
Check this SAP teched page for more on fees:
http://www.endtoend.in/sapreg07/index.php
Regarding the documents see the Eligibility section of below link:
http://www.sapteched.com/india/reg/certificationExams2.htm
Regards,
Subhasha

SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected

After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.

OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Cannot use sync. to set up outlook using DM 5.0

I know thatt his thread has been written to death and I am ashamed to have to even stoop to another of the same but this is a ligit complaint that many people in these forums that see themselves as experts have tried to tell people how to solve the problem to no avail so before I get flamed let me say this...
I have gone as far as level 3 support with RIM through my carrier using their carrie code to avoid RIMS ridiculous service tech fee and when I told them that I am receiving first of all dll error messages upon install of DM 5.0 for the Tour 9630 and then once I click through them and complete the install, Hook up my Tour and open the DM to try and set up Sync to outlook I get the message that I must be hooked up to the internet when I am on a broadband connection from home and YES I have every Internet security turned off and taken the router out of my connection directly hooked into my modem and nothing.
Here is everyones cure on here including RIM support...; Clean uninstall your software including all registry entries and install 4.2 SP2 which does not need an internet connection and you will be fine.
Thant is not good enough for me nor should it be for anyone else on here as well. Eventually that software is going to look for updates to the DM 4.2 and tell you there is a higher version available to install.
This has gotten rediculous on here and RIM needs to do something about it and the so called experts on here trying to help people should stop with the clean install "****" you know what and do this and do that and just recognize it is not US. It is RIM and they need to focus and redo their DM in order to make things work right.
That is all I have and expect to be blasted but I have a right to speak my mind and I did.
- JAGUARR -
"Get Busy Living Or Get Busy Dying"

Hi and welcome to the forums!
I realize you are frustrated, no one is going to "blast you".
We would need to know your specific setup PC, OS, how your internet access is configured.
I suggest you read this post by user SilentFoosin00 dated 02/16/09 from this forum.
The computer must be connected to the Internet
Let us know if this works for you.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

HP Photosmart C8180 Windows 7 64-bit

HP PHotosmart C8180 Windows 7 64 bit Serial Number {Removed for privacy}
My Photosmart printer began giving me error codes...ink system failure, B83024C6, and many others....flashing and blinking lights constantly. We tried all the resets, called HP and they said they did not have a fix for this so we were not going to pay the tech fee for nothing. I unplugged the printer and now it says...connect and install software.
PLEASE HELP! This is the most frustrating printer and everyone seems to have the same complaint. This was an expensive printer and Hp should come up with a solution.
I would appreciate any help you could give me....
We connect with aUSB cable. We also have a wireless N system but the printer is not used on that system.
Profeciency level of me is average
My husband and I have read the forum for some time regarding problems with the C8180 and many have given up hope of fixing the flashing led light problem. Our C8180 now has other problems and we are so frustrated that we are making one last attempt to get this working. We purchased this high end printer in 2009 and for a year it worked just fine...then the problems started.
We have made no changes to the printer or the computer. All software upgrades to the printer came from H.P.
HELP....
Claire

Well, as I expected. Jumped through all the hoops to ask the right questions on EXPERT DAY, and none of your 300 EXPERTS found it possible to answer the C8180 printer questions. Why, because this piece of junk cannot be fixed!
Thanks for nothing.

How to write REF-CURSOR Query in Oracle Reports

Hello Guys!!
I have a form in which you can select regions/divisions/locations etc by the use of check boxes. And the selected values will be inserted into a table, and based on the selected values of the table the report is run.
The issue I have is with the query inside the Oracle reports(attached to this file).
The query works fine until the last two EXISTS conditions.
IF a region exists In the table report_param then it works fine but if there are no divisions in it , then the query returns no values, which is not correct.
Someone has advised me to use a ref-cursor query inside reports tool, which I am not aware off. So, anykind of suggestions or advises are welcome. Please let me know about it as it is very urgent issue for me. Anykind of help would be greatly
appreciated.
Thanks,
Vishal
-------------------------------------------------------Query in Oracle Reports---------------------------------------------------------
select c.key_segment, p.supplier_id,
decode(:in_col_nm, 'BRAND',nvl(p.product_brand,'<Unknown Brand>'), 'PLN',nvl(p.product_legal_name,'<Unknown Legal Name>')) COL_NM,
sum(a.ext_price) sales_dols,
sum(comp_allow_pkg.get_comp_allow_stddiv(a.control_loc_id, a.product_id, a.sold_to_customer_id,
a.doc_dt, a.ext_price, a.units)) cust_reb_dols,
sum(a.units) units,
sum(a.ext_cost) cost_dols
from sales a, key_segment_plns c, product p, rep_wrtr_dw_cust h
where a.doc_dt between :in_start_dt and :in_end_dt
and a.customer_oc = h.control_loc_id
and a.sold_to_customer_id = h.sold_to_cust_id
and a.ship_to_customer_id = h.ship_to_cust_id
and ((:in_dg_cd = 'B' and h.dealer_grower_cd in ('D','G')) or h.dealer_grower_cd = :in_dg_cd)
and a.product_id = p.product_id
and p.product_gl_class_cd = 'CHEM'
and p.product_legal_name = c.product_legal_name
and c.key_segment in ('GLYPHOSATE','PLANT HEALTH/RUST FUNGICIDES','PYRETHROIDS','STROBI FUNGICIDES')--&IN_KEY_SEGMENTS
-- and (:in_oc = 'ALL' or (a.control_loc_id in (select control_loc from control_loc_comb_ocs where control_loc_comb = :in_oc)))
-- SALES DATA FILTERS TO MATCH ACCUM_SALES_DG_MV
and a.sale_type_cd in ('02','08')
and a.document_type_cd in ('I','C','D')
and (substr(a.product_id,-1) in ('0','1') OR nvl(upper(trim(p.product_brand)),'X') = 'TECH FEE')
and a.units <> 0
and a.unit_cost <> 0
and a.unit_price <> 0
-- NEW FILTERS ADDED 9/11/07: LOCATION(BRANCH), BUSINESS TYPE, RSM/ASM/REP
and ((:in_loc = 'ALL') or (nvl(a.warehouse_id,'<blank>') in (SELECT param_value
FROM report_param
WHERE report_id = :IN_REPORT_ID
AND session_id= :IN_SESSION_ID
AND USER_ID = :IN_USER_ID
AND param_name='LOCATION_TYPE')))
and ((:in_uhs_ag = 'ALL') or (:in_uhs_ag = 'NA' and p.product_uhs_ag != 'A') or (p.product_uhs_ag = :in_uhs_ag))
and ((:in_sales_rep = 'ALL') or (nvl(a.territory_id,'<blank>') in (SELECT param_value
FROM report_param
WHERE report_id = :IN_REPORT_ID
AND session_id= :IN_SESSION_ID
AND USER_ID = :IN_USER_ID
AND param_name='SALES_REP_TYPE')))
and EXISTS
(SELECT '1'
FROM locations l, report_param rp
WHERE rp.report_id = :IN_REPORT_ID
AND rp.session_id= :IN_SESSION_ID
AND rp.user_id = :IN_USER_ID
AND rp.param_value = l.region
AND rp.param_name = 'REGION_TYPE'
AND a.warehouse_id = L.ARS_LOCATION)
and EXISTS
(SELECT '1'
FROM locations l, report_param rp
WHERE rp.report_id = :IN_REPORT_ID
AND rp.session_id= :IN_SESSION_ID
AND rp.user_id = :IN_USER_ID
AND rp.param_value = l.region
AND rp.param_name = 'DIVISION_TYPE'
AND a.warehouse_id = L.ARS_LOCATION)
group by c.key_segment, P.supplier_id,
decode(:in_col_nm, 'BRAND',nvl(p.product_brand,'<Unknown Brand>'), 'PLN',nvl(p.product_legal_name,'<Unknown Legal Name>'))

Hi,
I need your help to create a report using Ref-Cursor. please see the below thread
Report using ref cursor or dynamic Sql

Comcast "activated" my NETGEAR CG3000D and disabled my wifi

I have spent most of the day today (6 hours or so), on the phone and online chat with Comcast customer service. We have been attempting to determine why, after I went through Comcast's website to activate my NETGEAR CG3000D wireless gateway, my computer will no longer recognize my network. It recognized it just fine before the activation - not at all after. I have been shuttled back and forth between various customer service reps, including a couple chats with Tier 2 support, before getting a couple #s for Signature Support Wireless Networking. There, I was told, once again, that it is a NETGEAR issue. This, despite the fact that it was working perfectly the very moment prior to activation, and not at all after. Several times today, at the suggestion of various customer service agents, I have hard reset my equipment and power cycled my equipment. I have had service for less than a week now, haven't turned on my TV and have yet to get on the internet (other than through the free xfinitywifi connection). After wasting an entire day of my own I am ready to call off the Comcast experiment.
Comcast flat out denied that what I said happened, could actually happen. I’m left with the feeling that resolving this issue is made intentionally difficult in order to persuade (strong-arm) Comcast customers into renting a gateway from them for the going rate of $10/mo. Several times today it was strongly suggested to me that I take advantage of this “free” solution…anyone have any suggestions that don’t involve selling my soul to the Comcast devil and actually renting a gateway?
The Comcast list of approved devices: http://mydeviceinfo.comcast.net/
My gateway (clearly on the list of approved gateways): http://mydeviceinfo.comcast.net/device.php?devid=395
Comcast forum of complaints specific to my gateway: http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Netgear-CG3000D-Comcast-has-destroyed-my-modem/td-p/2269301
2nd Comcast forum with complaints specific to my gateway: http://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Netgear-CG3000D-lost-wireless-support/m-p/10773#M1255
An independent forum of complaints with my gateway and Comcast: http://www.tomshardware.com/answers/id-1802039/netgear-gateway-longer-broadcasts-wireless-signal-activation-thinks-comcast-business-gateway.html
My chat transcript from today (complete with frustration-induced spelling errors): Morris_: My Issue: My NETGEAR Gateway doesn't work after activation this morning.
user Morris has entered room
analyst Sheryl has entered room
Sheryl: Hello Morris_, Thank you for contacting Comcast Live Chat Support. My name is Sheryl. Please give me one moment to review your information.
Sheryl: I hope you are doing well. I would be more than happy to assist you with your concern today.
Sheryl: Good evening, Morris.
Morris_: Hi, good evening.
Sheryl: I am here to help you.
Sheryl: Did you install the modem?
Morris_: Please reference my multiple calls to customer support today. I have been on the phone with multiple people, on multiple occasions today, with no success in restoring my wireless gateway. Please help.
Sheryl: Sure.
Sheryl: Did a tech install the modem?
Morris_: A tech installed a modem, yes. A ZOOM, which I won't use. I have a NETGEAR gateway. It's a modem and a router in one unit. Prior to online activation this morning, my laptop recognized my network. Post activation, it does not.
Morris_: I have been on the phone with various customer support people most of the day and lost an entire day of productivity to this issue. Tier 2 support says everything is fine and cannot see how activation would disable the router portion of my gateway. Which is on your approved list, by the way.
Morris_: https://customer.comcast.com/help-and-support/internet/list-of-approved-cable-modems/
Morris_: http://mydeviceinfo.comcast.net/
Morris_: http://mydeviceinfo.comcast.net/device.php?devid=395
Morris_: This is what it looks like:http://www.amazon.com/gp/product/B00IF0JAYE/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B00IF0JAYE&linkCode=as2&tag=myde0bd-20
Sheryl: Yes that is correct.\
Morris_: This is what I found when I researched the issue: http://forums.comcast.com/t5/Home-Networking-Router-WiFi/Netgear-CG3000D-Comcast-has-destroyed-my-modem/td-p/2269301
Sheryl: Did a tech install the modem or did you set it up yourself?
Morris_: http://forums.businesshelp.comcast.com/t5/Connectivity/NetGear-CG3000DCR-issues-with-new-v1-34-02-firmware-update/td-p/12416
Morris_: A tech installed the modem, but that's irelevent. I don't use the modem. I am trying to use a gateway device.
Morris_: http://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/Netgear-CG3000D-lost-wireless-support/td-p/10543
Sheryl: yes, I understand. Than kyou for the confirmation.
Morris_: This gateway worked fine prior to online activation this morning. I have pasted link to what the issue appears to be. There are more.
Sheryl: I am seeing that the Netgear CG3000DV2 is offline.
Sheryl: Is there a reset button on it?
Morris_: Yes, which I've used 4 times already today, based on customer service recommendations.
Sheryl: Thank you. I would have to send a tech for you.
Morris_: I have also power cycled the unit multiple times.
Sheryl: I understand that the service is workign before the tech left right?
Morris_: At waht cost?
Sheryl: Let me check if we can waive the tech fee for you since this is a new install.
user Morris_ has left room
user Morris has entered room
Sheryl: I am still here.
Morris_: Dunno if it was or not, I didn't have router to test it out. That's why I'm using my gateway, which worked fine prior to online activation.
Morris_: Thank you
Sheryl: By gateway, are you referring to what device?
user Morris_ has left room
user Morris has entered room
Sheryl: Is (50 425-9520 a good callback number?
Morris_: The NETGEAR I mentioned at hte beginning
Morris_: Yes
Morris_: That is my #
Sheryl: Thank you.
Morris_: This is the unit I have: http://www.amazon.com/gp/product/B00IF0JAYE/ref=as_li_ss_tl?ie=UTF8&camp=1789&creative=390957&creativeASIN=B00IF0JAYE&linkCode=as2&tag=myde0bd-20
Sheryl: Are you directly connected to the netgear modem?
Sheryl: That means wired is working, but wifi is not, is that correct?
user Morris_ has left room
user Morris has entered room
Morris_: Please read this, and the other links I included. I am not the only one having issues with Comcast and this particular gateway.
Morris_: http://www.tomshardware.com/answers/id-1802039/netgear-gateway-longer-broadcasts-wireless-signal-activation-thinks-comcast-business-gateway.html
user Morris_ has left room
user Morris has entered room
Morris_: R u there?
Sheryl: I am.
Sheryl: Let me just confirm, Morris.
Sheryl: Wired connection is okay but wifi is not, is that correct?
Morris_: Yes, I am directly connected. I have internet when i am wired, no wireless access at all. My computer no longer, since online activation, will recognize my network.
Sheryl: We do have a dedicated tier 2 support for wifi.
Sheryl: I would have to refer you to call them if the issue is isolated to wifi.
Sheryl: If it is affecting wired connection, I would need to send a tech.
Sheryl: Thank you.
Sheryl: Let me get their number for you so they can remotely access your Wireless Gateway.
Morris_: I have spoken with them at least twice today in my 4 or 5 hours of phone time today with customer support. Their solution is for me to buy a new gateway.
Sheryl: Please give me 2 minutes.
Sheryl: My apologies, but I an from wired connection. Our Tier 2 support would be the one to confirm that.
Sheryl: Let me get their direct number for you.
Morris_: My gateway was working fine prior to online activation through the Comcast website.
Sheryl: I understand. I am sure that our Tier 2 will be able to resolve it.
Morris_: I have l already spoken with them at least twice today. They tell me to buy a new gateway, and ignore the fact that it worked prior to online activation via the COmcast website.
Sheryl: As a resolution, I am referrign you to call Sigature Support Wireless Networking 801-657-3754 or 855-308-9454 .
Sheryl: I have noted that on the account.
Morris_: Please send a tech and waive the fee.
Sheryl: They will be able to see that it is working fine. there could just be some settings on the router that needs to be rechecked.
Morris_: I have lost an entire day to this and am at the point where I am barely hanging onto my sanity. They don't recognize it. Is it possible for me to chat online with them so I can send them the links I sent you?
Sheryl: They are only available by phone, but they have remote access to your comuter
Sheryl: they will be able to see that.
Sheryl: Please do call them.
The analyst has left and your issue has been closed.
Waiting for response from Sheryl
Sheryl: They will be sendign a tech if needed.
user Morris_ has left room

I just had this happen to me. Wireless on the same device: bricked! I saw on another link that it is a action by comcast to reconfigure the device. Question is, can they configure it back? On my very dissatisfactory conversation with support, the person incoherently told me that I would have to have "another wireless router in order to manage it." In response to my saying that the ip addressing, the management interface, the username/password had all changed and SSID disappeared. I have found on another website that username is cususer and password is highspeed these actually worked (to my utter amazement). Unfortunately there is no wireless component in the management options. GONE. Question is: can they revert it to original condition if and when I cancel the service.

Any discount for longtime customers/Senior(s)!?

I chat on line yesterday, trying to find a way to lower my skyrocketing Xfinity bill! Liza was very nice but could not provide a break in the monthly billing. Xfinity is charging 10 bucks for HD Tech Fee, they must be kidding! it shoud be free for Senior!. Anyone got a nice 10 to 20 percent off their mounting TV bill? Every 2 to 3 months, they add a dollar here, a dollar there... I am now at almost 200 dollars a month for a digital starter with digital preferrred (I might cut this one, 18 bucks a month) and I have internet with them. Cannot get any channels without cable, it just sucks. I wonder how much is the salary of the top guy at Xfinity, definitely not a Social Security monthly benefits!Best

Again wrote: According to this post there is no senior discount.Unfortunately, "Comcastcares" posts are sometimes, ummmm, "incomplete". A few areas have negotiated small senior discounts. See, for example, the city of Seattle "Office of Cable Communications" page at http://www.seattle.gov/cable/faq.htm which says:Q: Are there discounts for senior citizens or disabled people? A. Yes. Comcast provides a discount of approximately $5 off of the monthly rate for any tier of cable television service for low income seniors, low income disabled, and people living in non-Section 8 subsidized housing.Retraitee, it would probably be best for to check with your local franchise authority. Contact information should appear on your Comcast bill.

Uncooperative iBook G4 install

To make a long story short, I bought a refurb iBook G$ that came with no install disks, and no Admin password. Not (then) knowing how to change the Admin password, I elected to buy the 2-DVD Replacement iBook G4 install disks directly from Apple Care. When I tried to install, everything went fine until the iBook ejected the first disc and asked for the second. EVERY time I tried inserting the 2nd disc, I would immediately get an error message telling me I had to try the install from square one. Did that five times, with various buttons pushed and much cursing, with no joy. I asked some questions in the iBook G4 Discussion forum, got some good information but not quite enough. Now I have a System Install dilemma. Please read on/
I found this Apple Support document (http://support.apple.com/kb/TA24615) entitled:
<< Mac OS X 10.4: Repeatedly asked to insert Install DVD Disc 2 during installation...
cutting out a lot of unnecessary verbiage, here are the important points:
If the issue persists, use another Disc 2. If another Disc 2 is not available, you can complete the installation of Mac OS X with just Disc 1; follow these steps:
1. Hold your Mac's power button until it turns off.
2. With Disc 1 in hand, press the power button and immediately insert it and hold the C key until you see the Apple logo. Your Mac should start from Disc 1.
3. Once started from Disc 1, start the installation process again.
4. When the "Easy Install on 'Macintosh HD'" window appears, click the Customize button. (If your destination volume is not named "Macintosh HD", a different name will appear.)
5. Uncheck (deselect) the item "Bundled Software". You may need to click it twice to deselect it.
6. Click the "Install" or "Upgrade" button to begin the installation. Disc 2, which contains additional bundled software, should not be needed for this installation. At the end of the installation you will have a functional Mac to use.
I also unchecked the "Language Translations," "Printer Drivers," and "Additional Fonts" . I should have been smart enough to uncheck "Bundled Software" in the first place.
At any rate, I went ahead with the install, and everything went as it should have done -- almost. When I got to the "Setup Assistant" pane, I started up my PBG4 in Target mode, had a slight glitch when the iBook didn't recognize the connection, reseated the FireWire plugs at both ends, tried again, and it started to transfer info (I unchecked "user accounts" and "files and folders," hoping to transfer just network and other settings, and applications, since my one-disk install didn't include iTunes, etc.). The Setup Assistant pane SEEMED to be OK, and started tranferring information, but the thermometer bar has been stuck at "about 30 minutes to go" for 2 hours now. So I'm still not out of the woods.
So HERE'S the problem: if this Setup Assitant information transfer is still stuck at "30 minutes to go" a couple hours from now, I'm going to need to shut it down, but as there's no "Back" or "Stop" button on the Setup Assistant pane, I don't know how to do it safely. Can someone tell me how to do this or direct me to a pertinent Apple document?
If anyone has any hot tips in the meantime -- like, does anyone think it would help to just get the basic "One-Disc Install" System up, forget the "Setup Assistant," let the system open to the finder and then get all the updates, and THEN do Migration Assistant instead of Setup Assistant? -- I'd be most appreciative for any help
Hot tip: don't buy refurb Apple computers from Computer Surplus, no matter HOW good the price looks.
Thanks for your time!
Bart Brown

By my usual process of throwing enough manure against the wall, I have somehow backed into grabbing victory from the jaws of defeat.
To make a long story as short as I can, I have followed many of the suggestions here and on the OS X 10.4 Discussion Installation & Setup forum, and I've apparently succeeded in producing a stable, fully functional iBook G4:
After having the problem with disc 2, I let the iBook stew all Saturday night running a 35-pass security erase, which REALLY erased the disk, and the successful completion of which yesterday morning gave what I hoped was a pretty good indication that the drive read/write heads and other HD mechanisms were working without problem.
I ran a non-"bundled software" install, which required only the first disk. When I got to Setup Assistant, I put one of my PBG4s into FireWire Target Mode, and connected the other end of the FW cable to the iBook.
As previously related: "The Setup Assistant pane SEEMED to be OK, and started tranferring information, but the thermometer bar has been stuck at "about 30 minutes to go" for 2 hours now..."
After a total of 5 hours of Setup Assistant still reading "transferring information," and the thermometer bar STILL stuck at "about 30 minutes to go," and no answer if there was a safe way to shut down the process, I said what the **** and shut down the Target Mode PBG4, disconnected the FireWire cable, and worked my way through the rest of the Install steps to completion and restart.
Upon restart, I opened the iBook's drive and read the Setup Assistant's error log: it turned out that Setup Assistant migration had transferred absolutely everything I specified except some RealPlayer components, which hardly broke my heart.
Since Install Disc DVD 1 was still in the iBook's optical drive, I option-booted to the Apple Hardware test and ran the extended version -- no problems encountered.
After I re-started from that, I ran Software Update, and wandered off to contemplate my navel while the quite large updates slowly (Comcast on a Sunday night) worked their way onto my HD.
Finished updates, ran Maintenance (permissions, etc.), which I do as a totemic warding off of evil spirits after every major update. Restarted, in a fit of OCD, booting into Apple Hardware Test, ran extended test again. No problems.
Set up my wife's account, put in the Airport network password, and it hooked up immediately, as did Safari (anyone who still runs a PC should see just this operation alone -- connecting immediately to the net, and not worrying if you have enough virus protection to protect your system for the first 11 nanoseconds you're online -- it would create more converts than a thousand Apple Guy - PC Guy ads)
Ran full maintenance suite from ICE Clean! v2.5 for OS X 10.4 ("...a powerful System Maintenance and Optimization Tool using only UNIX built-in System Tasks," says the blurb). I also use Titanium's "Maintenance" and "Onyx," because I'm anal-retentive.
After all that rannygazoo, I sat down and ran some apps, went online and dug around in my usual haunts (including here).
Bottom Line: Everything works so far. I can't find any glitches (yet), and the iBook has passed every test I've run on it.
My sincere thanks to everyone who contributed to solving this problem. Without the help here, the iBook would be sitting on the bottom of the pond across the street.
BTW, there seems to be some confusion about where I acquired this iBook. eBay was in no way involved. I bought it directly from Surplus Computer online. When I got it I found they had provided NO Admin password and NO install disks. To rectify that situation requires (according to their tech support) that you return the iBook to them, and they supposedly "change" and give you the new Admin password, charging a $25.00 tech fee to do so, and send the iBook back to you, ALL postage both ways at customer expense. Does that sound like a scam to anyone else? BBBOnline of San Jose, CA thinks so, and I'll be sending the details of this transaction to them posthaste.
On the other hand, now that I know how (and have the install discs) to get past this deceitful practice, $329 for a working (eventually!) 12" iBook G4 isn't a bad deal. Working on my 27" iMac, I thought the 12" iBook would require an electron microscope, but it's not a bad size at all, and definitely compact.
Anyway, thanks again.
Here's a greenie!

Why is there a large fee for tech support?

I was getting pop ups and pages not requested. I called the tech support on the information paper that came with the note book. (After reading the comments, I think I may have problems in the future).it took me and the tech four hours to fix the lap top. They wanted to charge me $150 for the services . My lap top may be 4 weeks old.I told them I couldn't'afford that price, I was asked what could I afford? There is something wrong with this manner of doing business.

Hi,
Where did you call ? HP or somewhere else ? For HP, I believe should be no charge because it's still under warranty and less than 3 months. For somewhere else, I don't know. My department normally pays $1,600.00 for each call (for the first 4 hrs) for some vendors if out of agreements.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HT2052 Does anyone have a solution to getting my iPod touch 1st generation to show up in iTunes without having to pay a big service fee for tech support?

I have an iPod touch 1st generation. Up until the last update it was recognized in iTunes and now it will not come up in iTunes at all. Don't feel like I should have to pay $100 every times iTunes updates and there is a problem with it recognizing my iPod. Anyone have any suggestions? I have uninstalled iTunes half a dozen times and done everything they recommended including replacing my USB cable, nothing works.

It is an iTunes problem
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Featurs appin the Window Control Panel. Then reinstall all the Apple software components
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests

Why does Apple, one of the most profitable corporations of the decade, require a $19 fee for tech support on a simple matter? I am appalled.

Because it is ran by a bunch of egotistical, money sucking ********.

Because it costs money to provide support. You have 90 days of free telphone support with a new device. Apple does provide this forum for resolving problems at no additional cost.
You can also make an appointment at the Genius Bar of an Apple store at no cost
Apple Retail Store - Genius Bar

IT BEEN A MONTH WITHOUT PS CC AND CANNOT GET TECH SUPPORTHELP

I have been using PS since the beginning. I now have joined the masses and subscribe to PS CC. It does not bother me to pay a monthly fee. What does bother me is Adobe Tech support SUCKS.
I was in India the first 2 weeks in Nov and took 4,980 pic. I have been post processing them since I came home. I use plug-ins Nik and Topaz. On Dec. 1 my computer went to the “blue screen”. When I rebooted in the safe mode, all my programs came back ok and things seemed to work. However all versions of my PS ( I have CS5, CS6 and CC) would load and then I would get a windows message “that PS had stopped working and was closing”. So I started the calls to Adobe and finally on Dec 3, I worked with a tech, of course in India, for 2 hours, He took me through soooooooo many things. The bottom line was, he was not able to get PS CS 6 back into the Creative Cloud Desktop App. He COULD NOT get the CC app to load. He said he would escalate the problem and someone would call within 2-4 days. To date Dec, 18 no one has called, I have however called THREE MORE times. Yesterday, I asked to speak to an Adobe team supervisor and again promised someone would call me…AND THEY DID NOT.
In the meantime, I think I found the reason why my computer crashed…it was the Nik plug-in. The tech on Dec 3 had done an Adobe cleaner and all my Preset & plugin I had to put back. When I loaded Nik and used Color Efex I got the error message as above. So I uninstalled it and got in touch with Nik. They had me upgrade my video card and several other things to no avail.
So I called on Dec, got a Supervison who PROMISED ME on his mothers grave that I would get a callback in 15 min.! NEVER DID
Today, all I want is my PS CC back… finish my post processing of my India photos and then I will tackle the possibility of a computer problem and reformatting my hard drive…I work for a computer company so it can be done.

Hello
I had exactly this problem. In the end i used the online service and they fixed it for me. It was something to do with how the data was set up on my computer and they remotely accessed my computer fixing the issue for me. It was all very complex and they were very good at sorting it, highly recommended.
Took them about half hour in total

Questions on installtion and ram please help! Pc tech with new Job!

Im a Pc tech with a new job Im am in charg with a new Mac network . So Im great at PC.s just fuzzy on Macs.
Here is my problem.
IMac 17" flat panel.
New Hard drive , new cable (IDE), Tryed to install New OS ( just OS X) got throught the first 5 mins in the installer , the it stoped and told me that it had encountered an error and to restart.
Now I get an error 139 installer has unexspetanly stopped.
Press return to reboot.
Now pressing return never works have to hold start button to reboot.
Ran hardware test of cd Im gettting a a mem_/2/4 error.
I assusm that is a bad stick of memory? There is only 1 stick in there.
I belive that its using pc133 256meg for memory.
I have put a few pc133 sticks in the mac but none will work eather get a bad memory beep or no display .
Does it have to mac memory or special latency ?
Have opened the firmware and reset -all -nvram and defaults
Have remove Air Port card and all other stuff , onlly keyboard and mouse and power cord .
Does that sound right? If you need more info let me know.
Any other clues?
Any book that an tech like me (6 years fixing pcs) should read for macs? thanks for all your help in advance.
James
G5 Mac OS X (10.2.x)

Another thing to consider, a free to use download (donationware) is
MacTracker; a small data base of Apple and Macintosh product specs.
If you don't already have it, see: http://www.mactracker.ca to download.
Some online manual sites had unauthorized copies of protected works
and those sites were pulled from the internet; but they had service
manuals in pdf for many models of computers. You may be able to get
the official versions of pdf manuals through a subscription service for
an annual fee; this may require searching and asking questions. It may
also require an IT budget you may not have, to get a Mac-only archive.
At one point I was given some technical support information to trouble-
shoot my own ailing under warranty Apple computer(s) and the information
is very helpful, when you have a need for the details they contain.
I was careful to use them for non-invasive troubleshooting only.
One older online source appears to have ftp:// links, but I was never
able to make them work. The site may not have valid content or could
be somehow blocked; so if you find such a site by searching for older
Apple Manuals online, it may not yield anything. Or it may be illegal.
Some of the low-end RAM chips can be problematic; I found at least
one to add major issues in my iMacG4 and made it hard to diagnose
another major hardware problem. Tossing the cheaper RAM (at retail
was higher cost than decent RAM) was the best thing; got a better one.
There should be a little information on boot ROM (firmware) per model in
the MacTracker database you can use offline. You may need to know more
about the use of Open Firmware in Macs. Hope this helps some.
PS: for a time, you could get tech manuals on CD from places
such as http://www.applerescue.com/ (they have OS installers
on disc for sale there, primarily) and also a search of the web
may get you a source of tech books for repair service.

I have many questions, I have called Support, they refuse to forward or give me Tech Support See Be

Hi,
I have many questions, and have had a very frustrating time to get in touch with the correct person.
I have called support twice, both times even though it was a technical question about cloud, they refused to forward my calls and told me there is NO technicall support for Cloud and that I have to place my questions here in the forum.
I am CONTINUALLY told to change my password, 2 and 3 times a week. I am a sysAdmin, my passwords are a MINIMUM of 13 Char/UP/Lower/Number/Special Combo, always have been. They work out to a 100% approval in any algorythm checker.   Yes, I was one of the persons who had their password stolen which has caused me a tad bit of inconvenience, but such is life.   Is This Normal? I have gone on twitter a few times to verify the emails, I have got them so often.
My "Cloud Sync" Hasn't worked since PhotoShop's Site Closed, I know this beause I stored my 20gigs of files, .ai, and .eps, .psd eveything that I couldn't move to Revel (which btw, I never got a refund for having to purchase the revel account 20gigs, when photoshop was closed, which also was never refunded.)
I actually wasn't too worried about the cloud issue because I only work at home, if I go somewhere else.. work's not going with me
Since about three weeks ago and currently I am having NOTHING but problems with cloud, The errors in my Event Log are NUMEROUS
Activation context generation failed for "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.76 01.17514_none_41e6975e2bd6f2b2.manifest.
In xml form:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">80</EventID>
     <Level>2</Level>
    <Task>0</Task>
<Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2014-03-28T08:07:04.000000000Z" />
   <EventRecordID>2269809</EventRecordID>
   <Channel>Application</Channel>
   <Computer>Celtic-Surfer</Computer>
<Security />
</System>
       <EventData>
      <Data>C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7 601.17514_none_fa396087175ac9ac.manifest</Data>
<Data>C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.760 1.17514_none_41e6975e2bd6f2b2.manifest</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
</EventData>
</Event>
manifest for x86/64bit at both dll files compiled so I cannot review their content.
However it should be noted at this time, I did not invoke Dreamweaver, the Cloud did, and this is not the first time.
This particular error occured 5 times in 3 seconds.
Same two errors at 3:49pm on the 28th.
Today, I went and bought a new solid state drive. Brand New Fresh OS, Downloaded Cloud, CC, and of course The Edge Products, which I dearly love btw.      Everything seems to be working fine, EXCEPT,
1.) where did CS6 Products Go?
2.) Why after being a Faithful Product User/Cloud Supporter for the Last two years, after going through all the trials and tribulations with Adobe, am I being asked to renew my license for a "One Time Per Year Fee" which is MORE than my monthly amount? ( deal: 599.80; payments at 49.95 per month is 599.40 Go Figure? ) So, I'm being asked to pay the same amount, make it a single payment and get half the software, litterally. Did I miss a paticularly important anouncement?
3.) EVERYONE OF MY IRREPLACABLE FILES IN MY CLOUD ALL MY AI FILES, are gone. Yesterday, it would seem My having the SYNC TURNED OFF was over-ridden by the system (Adobes) and they have upload 'garbage' files, and my original files, the caligraphy files are no longer there. My gorgeous image of a little boy with flowers is no longer there. I PAID ALMOST A GRAND for these files. Stored them on Adobe, because, well, you deal with images, so you're the best right, that's why I bought extra storage on photoshop.com, then was told I would have to move to revel, but not the ai, eps, or pdf and i don't remember about png's. files, so I moved everything to revel (purchased the extra storage there.) AND put everything on the cloud and turned off my file sync. Not everyone is an idiot, maybe something is turned off, there's a reason for it, how dare someone override MY SETTINGS. They could have emailed, called, chat, google chat, irc, or snail mailed me, it's pretty easy to get my attention.
I could just cry.
lost my files,
asked to pay one time instead on monthy, and there's not even a discount and no additional incentive. Lost the ability to work without having to be connected to the internet, which will be delimited here very shortly since I'm on comcast.
and the worst, the very absolutely worst part is this is the SECOND time in a row now, I've had an issue with Adobe that has gone on for over a year while support TELLS ME A PAYING CUSTOMER, that 'gee, sorry, no support for cloud" , "No I can't forward you to a tech" (direct quote) and "The Only support for any cloud issues is the forum"
How can I handle this in the future, my nerves just can't take it anymore. Seriously, I'm just shaking now I'm so upset about this and I really hate writing something like this, or airing issues in public that really should be, imho, private.

Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected]

Tech Fee

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